My sister and I stopped by after recommendations from one of her friends that their chocolate soft serve was delicious so we stopped over after a trip to Cowansville.
There's a separate door on your right to enter and off to your left is the line for the ice cream. The menu is on the top and all of it is in French. Someone ahead of us was being served but we noticed that the two men behind the counter were both serving one customer. While we looked at the menu another man we had seen previously came in and walked ahead of us. He hadn't been in line so I asked politely if he had priority and he and the two boys said yes. When he was served the boys still hadn't made eye contact with us nor did they offer to serve us. We both asked for service and neither boy acknowledged but eventually asked what we wanted - in French. I asked if they spoke English and one boy said he did. I actually had to ask if we were invisible but no response was forthcoming. Finally we were served, but it took longer than it should have, with each of our orders being separate and mine being last. When I finally got my come, a family came in and both boys greeted them!
The cones were delicious but those boys need a lesson in non-discrimination if they want to stay in service. I felt personally discriminated against and will tell others about this experience.
I am originally from Montreal and used to be reasonably bilingual before I moved to the States. I have been to many eateries since I've been back to visit but no other place has made me feel that I wasn't wanted, until I came to this place. Shame on them both. C'est n'était pas une belle expérience chez Harfang des Neiges read more