One thing that really stood out to me is that it does not have that typical "nursing home" smell,…read moreif that makes sense. Everything feels fresh, well-maintained, and welcoming. I work in a field that deals with different accreditations, so quality standards matter a lot to me. This facility is Medicaid and Medicare accredited, which means they're meeting higher standards of care. When I was researching rehab options for my dad in San Antonio, this was hands-down the best choice for physical therapy and overall care. Even during the research phase, the admissions staff was incredibly kind and took the time to walk me through everything and give me a clear overview of the facility. Once my dad was transported here, the care has been exceptional ever since. I highly recommend this place to anyone looking for quality rehab care, professionalism, and genuine compassion.

Quality of care is ok for someone that can move around and advocate for themselves…read more Their patient response time is not very good. If you have a patient that requires assistance to get to the bathroom. No fault of the staff. They just seem to be understaffed. Some of the staff is nice. Others just seem too busy to go the extra mile for their patients.

Mike Nash and team have been instrumental in functioning with less pain. They are flexible in their…read moreapproach and a key part of my care team.

Over the past 10 yrs I have been to MANY places for Physical Therapy. I have severe and chronic hip…read moreand back pain. Every time I'm assigned to a new place it's the same thing. A few stretches and exercises and they send me home with home exercises and that's it. Not here!!! Dr. Chris Pate spent almost 2 hours with me on my first visit and measured and recorded everything to help me in my quest for a pain free life! He was personable, interested, thorough, gentle, and VERY PROFESSIONAL! He actually LISTENED to me and asked me questions to determine how to go forward. The entire staff, including Sebastian and Avery, were so kind and very interested in my journey! If you need a place that will help you, PLEASE go to Stratton! They WILL help you!

Awesome staff. Awesome front desk. Everyone is friendly and helpful. It's clean, efficient and…read moreprofessional. I had 3 shoulder surgeries and anesthesia is outstanding. Post op blocks were wonderful. Special thanks to dr Dobson, Meghan Crna and Ana (sp) and dr poku. And of course dr Hartzler!

My father had shoulder surgery 7/2026. Im a nurse and this was a very mediocre assembly line…read morehealthcare facility with nursing care concerns. At discharge nurse dismissed my father's breathing difficulties, wheezing and fast breathing. Pushed him into wheelchair despite my concern for his respiratory status. Was rushing to get him out because "she was getting another patient", gave incomplete and incorrect post op teaching where my mother didn't know what to do. When asked about an ice machine for recovery said "well I'll sell ya one for $200". Then provided no education, said there is a pamphlet that shows you what to do because she was rushing him out. Then did not verify post op medication discrepancy with surgeon which led to father missing dose of pain medication at home. Father was a number and nothing more. As a 22yr ortho/surgical nurse I would suggest going elsewhere. Will not allow anyone with patient while they are being preoped which can lead to mistakes in medical history, and caregivers being unaware of what they need to do. As well as cause anxiety for patient and family.

I have seen Dr. Cantù numerous times for vertigo, a hip issue and a neck issue. I know I can count…read moreon her to fix my problem and I am so grateful for her. The knowledge she brings goes way beyond any other PTs that I have seen. I highly recommend her!

The quality of care was excellent and my balance and vertigo improved. All of my appointments were…read morescheduled quickly and I never had to wait to be seen.

The doctor was very kind and knowledgeable, and I really appreciated the care I received…read more Unfortunately, the front office was disorganized. They scheduled me without confirming my insurance was out of network. As someone in the medical field, I believe patients should be treated with respect and educated on their benefits before any treatment. That didn't happen here--they completed treatment without properly explaining costs, leaving me with an unexpected bill. Great doctor, but the front desk needs better communication and training.

There aren't enough good things to say about this facility. The staff are all very welcoming and…read morehave a wide range of experience to tackle any diagnosis that comes their way. The Doctor and his staff all have excellent communication and address every issue that walks through their door. I have seen nothing but amazing results so far and am very happy I found this place!

We've been receiving occupational and speech therapy for just under a year. I am beyond impressed…read morewith the therapists and office staff. Our therapists take a genuine interest in my son and I see it from all the other therapists as well. Our therapists keep us informed and give us advice and tips to incorporate at home. As for the three ladies in the office I can't speak highly enough about them. They are amazing. With so many children that come in for services, they greet each of us by name. They are amazinly patient when it comes to helping us figure out our insurance. They've called our insurance company before when they send in ridiculous denials for a claim. The girls have been so patient with me in helping us process our insurance. I treasure these people and appreciate their level of customer service, professionalism and friendly personalities.

This place is tremendous. I just read the review about the child with the stutter...and I find the…read morereview to be laughable. My child is seen for 3 therapies: speech, physical and occupational therapy. The therapists are very friendly, and extremely patient with my son that has a very short attention span. He can be a challenge to keep on task, but he actually does wonderfully for them. He wants to make them proud, and play with them. They find a way to make learning fun. I appreciate all of the support, and progress he has made in just a little over a year. You can tell the therapists love their jobs. My son has made leaps and bounds with them. I cannot express how grateful I am for their services. He has been able to achieve so much more than I was expecting in such a short amount of time. I would highly recommend this place to any parent that has a child that needs a little extra "help".

This place should be shut down and if you love someone, do not send them here. My mother was…read moretransferred here after having surgery on her leg. The depressing, dirty, dim lit entrance resembles a scene from American Horror Story and the poor service matches that. The first night my mother was there we called the nurse to help change her bed pan. An hour later no one had arrived and my mother was crying from the pain so I had to remove the overfilled pan while some of her urine splashed on me. When the nurse finally arrived I told her we didn't need her anymore since I did it myself and she rolled her eyes with a deep "UGH" and left the room. The attitude from the staff is astonishing. It's hard enough to have a loved one suffering while you worry about their well being but dealing with unprofessional health care workers who clearly hate their jobs and are constantly annoyed when you ask for help only adds to your stress. The food was also horrendous. When I showed them the pictures of the inedible food they served, they asked ME what it was. The dietician told me that the food was "standard" and when I asked her if she would eat it, she wouldn't respond. When I finally found a wonderful facility for my mother, Sonterra lied about submitting her paperwork which delayed the process. These people are liars who only care about insurance money and would rather drug their patients to stay in bed all day so they don't have to work than actually treat or care for their patients. I've told my mother's doctors to never recommend this facility to anyone and have also been alerting my friends and family in San Antonio to avoid this place at all costs.

Sonterra Health Center (SHC) shows a genuine interest in our loved one. They care about the family…read moreunit and make every effort to connect with the families to ensure our loved one's needs are met as quickly as possible for their long term health needs. The staff attends to matters that concern their patients and work tirelessly to assist their patients in bettering situations as they arise. For this we are greatly appreciative. Quality of care starts from the top down from professional administration to the outstanding nursing staff to physical/occupational therapies, cleaning, maintenance and reception. Each skill attends to the patients with respect and dignity as if they were their relatives (the kind you love). All levels of the SHC have touched us personally with their abilities and they go the extra mile to make my brother's experience a positive one. As I said, the office experience we've had started with administration, VA in house support, reception and each category work well together to make the entire process as smooth as possible. Each of the skills work in tandem with their counterparts, the patients and families to make SHC a welcome and pleasing experience for our loved ones. If I am to be honest, there is one area that needs improvement and that is the food system. A primary thought is that of the nutritional requirements of the patients like my brother being a diabetic. I see very little initiative in maintaining a consistent diabetic diet per CDC guidelines. Additionally, I'm a high proponent of management awareness of what the "customers" i.e., patients are eating to see if quality changes should be made in an effort to make life better on a daily basis. As stated earlier, I/we consider all the major branches of staff at SHC are exceptional and the food part could do better to make SHC an all around exceptional center for its patients. Kudos to the following staff members in no particular order: Josh (Admin), Kendra, Candace, Tony Bass, Val, Maria, Angie, Mica, Gloria, Christina, Jennifer, Pearl, Jackie, Juan, Kimberly, Miriam, Cole, Michael, Matthew, Jonathan, Kiaria (Reception), LaRanda, Stephanie, Casey, Maria, Wanda, Alex, Josh (Maintenance), Charles and Steven Keep up the good work SHC, we appreciate you!

[the backstory] I've…read morebeen suffering from a major hip problem due to Osteonecrosis for a couple years. After a pretty severe fall, the "I can deal with it" turned into a significant hit to my quality of life. I could no longer walk without a cane and insane amounts of Oxycontin twice a day. I put up with the cane and Oxycontin through 4 MRIs, 3 CAT scans and more x-rays than I've ever had in my life. After 11 months of different surgical teams, they finally decided that I needed a total hip arthroplasty. So I had my anterior anthroplasty done done by an amazing and talented team of surgeons. I went into surgery at 0730 and was convalescing in my hospital room six hours later. When the physical therapist came in to evaluate me a couple hours later (about ten hours after the start of my surgery), he was happy to see me using a walker to get from my bed to the latrine and back with little assistance. Fast forward to the next morning. After a visit from the surgeons and anesthesiologist, I was deemed ready to be discharged. And I was very happy for that diagnosis. Happy, that is, until my insurance company said I'd be discharged to home. Wait, what? Home? I could only get out of bed with assistance, walk twenty feet with a walker a considerable pain, and the insurance company was sending my home? WTF? So I called the mediator to ask why would I be sent home to a 100 year old house with poor access to necessary facilities (toilet/shower). After a lot of back and forth. insurance company relented and offered a week of in-patient physical/occupational therapy. [end backstory] I was released from the hospital and transferred to Select via ambulance 36 hours after surgery. I don't really remember much from my arrival except that the transfer from the ambulance gurney to my private room bed was painless. Since I was transferred on a Friday night, there wasn't a doctor to greet me, but the entire staff made me feel welcomed. My first night in Select had a visit from an RN every two hours to check my vitals, assess my pain level, and provide prescriptions as required. My first full day in Select was pretty amazing, with the entire staff checking in on me on a two and four hour schedule. The nursing staff helped me stay in front of my significant pain with immediate and long lasting Oxycontin. I was kept on a four hour schedule of pain medication for the first four days in rehab, then as warranted. Even though I arrived on a Friday night after closing time, I was scheduled for physical and occupational therapy the next morning. I had my OT first thing in the morning just to see how I could take care of myself (getting out of bed, walking, going to the bathroom etc). Obviously I needed a lot of work on those items. The OT set goals for me to meet over the next five days (get out of bed without assistance, walk to the bathroom without assistance etc). Then I had my PT appointment. The PT, like the OT, assessed my abilities and set goals for my stay. [I should mention that 90% of the PT/OTs are bona fide doctors. Don't let their youth fool you.] I had an initial PT/OT on my weekend arrival, but then was assigned a dedicated PT and a dedicated OT for the rest of my stay. Both of them were amazing. I've never been in a rehab facility, and only have memories of a grandparent being in one. If I was sent to a rehab facility like my grandmother, I would have been a sad camper. Her [my grandmother's] rehab facility smelled of urine, was staffed by angry people (angry to the point of caustic) and was a horror show on every level. Select really changed my mind about what rehab hospitals can be. Every.single.person I came into contact with, from my assigned MD, to RNs to PTs and OTs to CNAs and housekeepers to kitchen staff were incredible. I complained about the first meal served to me and received a visit from the kitchen director to figure out what I needed over the course of my stay. I wasn't quite ready to be released after my first five days, so the in-house advocate worked on my behalf to extend my stay for another five days. She even set up all of the home care devices I needed upon release to my house. Here's the bottom line about Select Rehabilitation Hospital. I told my mom and her husband that if they ever needed to in-patient rehabilitation, this is the place they should advocate for. Select has a top of the line rehabilitation staff, an amazing support staff (MD/RN/CNA/Kitchen/Housekeeping) that provides a positive and whole-person approach to the rehabilitation process. After less than one month from a total hip arthroplasty, I am virtually cane free (except for long walks), thanks to the dedication and professionalism of the staff. I should add that there were patients in worse shape that me that I witnessed amazing improvements in their physical abilities over the short time I stayed here. Highly recommended.

Pretty inept administration staff. They bungled our in processing with our insurance company…read more They wasted 24 hrs and after insisting with them about it they came back with a "oh, sorry, we won't be taking you at our hospital..." Pretty bad.