Educated us, created relationship, no money grab for first timers!! Hire them! Timely service!read more

The guys at Minooka know their stuff!! My pool is always…read moreperfect, my equipment is running optimal and best of all, I don't have to lift a finger!! Cyrus is living his best life!! Thanks Joe and Aiden of Minooka Pools!!!!

Called this business to open pool was not there when they showed up wife was there the only thing…read morethey did was turn filter pump on ,didn't clean any leaves or other debris out, handed my wife $180.00 bill which she paid them for at that time,whhen I arrived home from work and took one look at the pool and seen what had taken place,the pool was still full of leaves and dirt from the previous season I contacted paradise pools and talked to the owner he said that he would have someone come out and check to see what the issue was someone did show up cleaned the pool the way it should have been done in the firstplace thencharge anadditional $200for the call back to do the job the correct way

Our pool heat exchanger developed a severe leak several days before we were to host a pool birthday…read moreparty for my granddaughter. I reached out to several pool suppliers without success. I contacted Megan at Paradise pools and explain my problem. She said she would look into it and get back to me. At that time, I thought it was a lost cause, but Megan came through. A brother of the distributor worked at the main supply office and was meeting with the brother that evening, he brought the exchange, the distributor dropped it off at Paradise Pools the next day, and I got it early that afternoon. Megan went above and beyond to help us out. In my mind, she's a rock star.

I have a fairly new inground saltwater pool with Pentair equipment. I am over the top when it…read morecomes to cleaning and pool maintenance. I contacted Kevin for pool opening. In addition too, had a new heater installed which had not been tested. He arrived on the day of our set appointment and delivered as promised. He's an expert, has tremendous experience and in-depth knowledge of pools and the mechanics. Equally important is his professional demeanor. He listened patiently to my questions and provided detailed answers. I am very comfortable having him in in our yard/home space. He is a solid pool professional and I have already recommended Wozek Pool Service to another pool owner and will continue to do so. He gets my top endorsement!

No words about this company no customer service terrible follow up not committed not sure if he…read moreeven used chemicals when he cleans the pool terrible businessman no workers alone and the window for the success of his company is very short started off ok ended up terrible

Awesome family owned business. They replaced our ingrouliner , new filter & heater. We now use…read morethem to open & close the pool. Fair priced and trusted Our pool is crystal clear with their expertise help.

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

Had an appointment with Chris on 04-07-26 to look at the pool for a new liner replacement. Chris…read morewas nice explained what's was going to take place, gave the quote, and left. Reached out to see what we could do as for payments ( or payment arrangements ), Chris advised he woukd speak to his co-partner and get back to me. At the end of April I reached out in a text to see if there was any update, Chris responded that he would reach out br end of day. WELL, it still END OF DAY ( 06-08-26 )NOTHING but AIR TIME. HONOR, COMMITMENT, YOUR WORD, even LOYALTY. Those words mean NOTHING. It's hard to find a TRULY COMMITTED pool guy these days.. it's personal preference and luck of the draw..

Excellent job. Installed a Pentair pool heater. Were easy to work with and went beyond our…read moreexpectations Highly recommend.

Outstanding experience from our first interaction; initial phone call through sale, design,…read moreconstruction and follow-up question phone calls. Team is professional, knowledgeable, responsive, willing to make suggestions and talk through options. We're very happy with our new spa and would highly recommend All Seasons for anyone's pool or spa needs. While every one of our interactions with the All Seasons team was positive, special shout out to Tom Sekulski. He has been an exceptional primary contact to work with and helped us work through the entire project, including a mid-project design change. The construction crew was also very easy to work with and with any project, there are always surprises. The crew was communicative and great about addressing questions and making suggestions. Crew made a great suggestion for lighting to enhance the hardscape that really looks amazing. Truly exceptional experience and we highly recommend this business!

I have an inground pool, which I purchased from All Seasons, and have had service for years from…read morethem, even up to this point. They opened the pool for me last month and I noticed small air bubbles coming from one of the returns, long story short I turned the pool off last night and had several gallons of water shooting up from the skimmer in the deep end and heard a hissing sound. I tried restarting the pool and it took a little more time to clear out the bubbles through the sight glass but it did. I called this morning and stated I would like to have it checked out before something goes really bad. I told the girl on the phone I could make the problem happen, just by turning the pool off and they would see it and hear the issue. I know they are busy we always have to wait a long time. I am not rude, just asking if it is safe to use because they won't look at it for two weeks. I am 7 miles from them and they said two weeks. During the process of building the pool, I had to wait days of ,well he's on vacation, or someone called in sick and so on. This could end up costing thousands to repair. I have spent close to 60 to 70,000 dollars with them I am in Homerglen and they wouldn't even give my family 15 minutes to look at the issue. I think A customer is entitled to at least that. Craig

Ok... Two years now.. We just replaced the pump on our pool because DesRochers put a 1 HP pump…read more(http://www.amazon.com/Pentair-Sta-Rite-SuperMax-Efficient-Performance/dp/B0015VCZIS) and like filter on the pool... We couldn't keep the thing clean... After speaking to several other pool pros, they all stated this pump is not designed for this much pool. Details: Our pool is 42k gallons (diving pool) Estimated a minimum of 65 Feet of Head Estimated 5250 GPH (8 hour turn over) The installed Sta-Rite pump performance rating: G Rating @ 65 Feet of Head = 40 gallons per minute = 2400 GPH Given the numbers the minimum should have been an I Curve Pump or a 2 HP pump, but the appropriate size is J Curve Pump or 2.5 HP.

I'm about to do something I rarely do....publicly complain about a company, especially one that I…read morehave been in a relationship with for over 8 years.... First, let me start with a little bit about me. I have been a resident of Shorewood since 2003 and currently OWN 5 houses in this community. As a real estate investor, I pride myself on establishing good relationships with those I work with, because that's how relationships grow. I have numerous contractors that I have come to work with over the years, DesRochers Backyard Pools and Spas, being one of them. I utilized their services at 2 of my 5 houses, and have recommended their services to countless people. This year, 2020, has been unusually difficult for many of us, myself included. I am currently in the middle of a divorce, and due to choices that I have made to protect my assets, I have found myself and my 3 children, facing financial difficulty. I have not asked, and will not ask, for help - so please don't offer. Others need it far more currently. That being on the table, here is the reason for my post: At the beginning of this year, I had a balance with DesRochers. And due to this balance, they would not open my pool. No payment arrangement was offered, they wanted their money. So, after some scrounging, I came up with the cash required to satisfy the balance and went into the store to pay it. I'll admit that I was angry and hurt, but it was because of how management had handled the situation. It was cold and uncaring, even though we had had a good relationship for the previous 7 years. No follow up customer service "care" was offered or experienced. I tried to tend to the pool myself during this year, but that was nearly impossible, because of all of the other responsibilities I had. Yesterday, I called to schedule an appointment to close my pool, and was informed that they would have to check with their financial office, because I had asked them to allow me to carry a balance until the end of the month when it would be satisfied. Today, the scheduling department called me back and informed me that before they could schedule an appointment, they would need to have payment in full. I again explained my financial situation, in great detail, might I add, to the scheduler. When they informed me what the cost was, I realized that I had the cash available to pay them and said that I would bring it into the store by tomorrow. The scheduler informed me that I would need to sign a waiver because the first freeze had occurred, and they couldn't be responsible for damage incurred as a result of it, upon opening the pool in the spring. I agreed to signing the waiver. I then conveyed my disappointment with the company for not calling me to see if my pool had been closed and winterized, stating that it was poor customer service on their end. This person then refused to schedule my appointment, stating that she would have a manager call me. Upon speaking with the manager, and reiterating what I had said to the scheduler, the manager said that they would not be scheduling the closing, and that it was best we part ways - I agreed. To know that a company can be so uncaring about what a longtime customer is experiencing in their personal life, is extremely poor customer service, especially during a time when customer retention should be a paramount concern. I can no longer, and will no longer refer DesRochers Backyard Pools and Spas to anyone in good conscience knowing how little long-standing customers mean to them.

All I can say is AWESOME! Jim, the owner, is fantastic! He has been opening, closing and…read moremaintaining our pool for 5 years. Price wise, they charge no more or less than any one else. The high level of personal service makes all the difference.

Great customer service! Family owned and operated. You will be very happy and satisfied with…read moretheir knowledge and attention to detail. Check them out, you won't be disappointed! We couldn't be happier with this company!Jim and Maureen run an excellent business. They offer Pool opening, closing and maintenance in addition to pool supplies. We have used them for years and are very happy with them!

We would highly recommend Signature pools if you are considering a pool installation. They are…read moreprofessional and easy to work with And provide great customer service. We are very pleased with our pool, it's a beautiful addition to our home. Jennifer Lay

We couldn't be happier with our new pool from Signature Pools! From start to finish we received…read moreexcellent service and customer care from this company. We spoke with Todd first and he was honest and knowledgeable throughout our selection process. He was never pushy, and we appreciated his honesty about which features would be good choices for us and which we could do without. Our project started in late fall and the crew worked incredibly hard to get the bulk of the work done before the winter. Even though the crew was rushing to beat the weather, we were amazed at their precision and the attention to detail they showed. Tom, the owner of the company, was onsite the whole time working hard and attending to many details like making sure that that the pool was completely level! Erich has exceeded our expectations regarding the opening of the pool, training us to take care of the pool, and making sure that our first pool season is problem free. We opted to use the landscape company that Signature recommended, Countywide Landscape, and we are very glad that we chose a landscape company that works so well with Signature. We highly recommend Signature Pools for a company with integrity and high standards of excellence. By the way, we chose the Ultimate 40 pool and absolutely love it!

We had a high bid to replace our pool heater and a long time to install. I called Mark over at…read moreNeptune and he immediately took action, obtained photos and called me to discuss. Needless to say a few days later I have a brand new heater and the water is warm! The guys who came out were so polite and professional. It was certainly a pleasure working with this entire staff. I cannot say enough nice things about this company and the wonderful skilled professionals that work there. No wonder they are the best. Trust me, save time and money and go with these professionals. It certainly worked out great for me. I am a lifetime customer for sure!! Sincerely, Karen from Joliet

These guys are awesome!!! They built my pool and have guided me through all the maintenance. They…read moreinstalled a new liner and it fits like a glove. I would not trust anyone else. Viola helps me keep my water perfectly balanced and crystal clear. Even though they charge more for chemicals than you can get on the internet, you will actually spend less money because they will keep the water balanced better so you buy less chemicals. I recommend having your water tested weekly for best results. Mark is an expert in all things pool related. He recommends the best fix not the most profitable. He has never steered me wrong. He is detail oriented and runs his business with pride.