Awesome family owned business. They replaced our ingrouliner , new filter & heater. We now use…read morethem to open & close the pool. Fair priced and trusted Our pool is crystal clear with their expertise help.

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

My negative review did garnish a lot attention from Great Escape (Joliet) upper management…read more I was truly surprised to receive calls from a board member and regional manager. Had a nice sit down with Tony and he was very empathetic with my issues and was sincerely apologetic! Was extremely generous with a store credit for inconveniences and a continued promise to ensure customer satisfaction personally. I sincerely appreciate the level of attention I received from my original customer review.

This review is for the service department, not a store location. I called service to send someone…read moreb/c my hot tub was making noises there were not normal. I have had the hot tub for 3+ years. I knew there would be a $100 trip/travel fee and was told labor charges would apply if anything was done. The first thing the tech said to me was there was nothing wrong, nothing to fix. There was nothing extreme at that time, but it was obvious to me that something wasn't right. The tech then told me I messed up the chemicals most likely (my issue was w/sounds moving through the pipes in the hot tub and how the jets were working/blowing out water, not sure how chemicals would cause that and they were on point at the time the guy came (he didn't check so couldn't say otherwise). He stayed for another 20 minutes repeating that to me, to the point I had to ask him to leave b/c there was no point of him staying. I was shocked when I saw the invoice where he charged $30 labor. After i was told I would be notified and approve any labor before it took place ... and noting he did not do any labor, he told me it was all find, so how was there labor? When I called to complain I was told the $30 was for when he offered to clear the reminders that flash across the screen. Mind you that was not part of the original complaint, nor did I ask for it, or was I told this would be "labor". The manager at the service place didn't seem at all bothered about this scenario then offered a $30 gift card to make up for the labor charges. Great, but the fact that no one is concerned I got charged labor for "nothing is wrong" and just wants to send a gift card rather than address the issue is sad. ***Fast forward to 32 days later, my hot tub failed with flow issues and not heating (things that make the noises I called TGE out to look at and was told nothing was wrong). I call back, met with the same condescending manager who tells me since it was past the 30 days I would be charged another $100 trip fee. That close of a window, after the tech told me nothing was wrong and had to be asked to leave and charged labor services there should be a grace period when the hot tub fails. My HT broke within a few months of purchasing, but it was under warranty so no issues. So, I would definitely NOT recommend buying anything from TGE b/c once your warranty is up, they don't care and will make it extremely maddening/frustrating. I ended up calling another service to come out and fix it and that is who I will be going with. TGE has the lowest trip/travel fee, but that is probably b/c the labor charges start right after they get to your house even though they tell you nothing is wrong.. that is how they recoup the difference. They have 40 complaints in 3 years through the BBB and majority is surrounding the service department with the same complaints/stories I have. Beware.

Educated us, created relationship, no money grab for first timers!! Hire them! Timely service!read more

The guys at Minooka know their stuff!! My pool is always…read moreperfect, my equipment is running optimal and best of all, I don't have to lift a finger!! Cyrus is living his best life!! Thanks Joe and Aiden of Minooka Pools!!!!

We would highly recommend Signature pools if you are considering a pool installation. They are…read moreprofessional and easy to work with And provide great customer service. We are very pleased with our pool, it's a beautiful addition to our home. Jennifer Lay

We couldn't be happier with our new pool from Signature Pools! From start to finish we received…read moreexcellent service and customer care from this company. We spoke with Todd first and he was honest and knowledgeable throughout our selection process. He was never pushy, and we appreciated his honesty about which features would be good choices for us and which we could do without. Our project started in late fall and the crew worked incredibly hard to get the bulk of the work done before the winter. Even though the crew was rushing to beat the weather, we were amazed at their precision and the attention to detail they showed. Tom, the owner of the company, was onsite the whole time working hard and attending to many details like making sure that that the pool was completely level! Erich has exceeded our expectations regarding the opening of the pool, training us to take care of the pool, and making sure that our first pool season is problem free. We opted to use the landscape company that Signature recommended, Countywide Landscape, and we are very glad that we chose a landscape company that works so well with Signature. We highly recommend Signature Pools for a company with integrity and high standards of excellence. By the way, we chose the Ultimate 40 pool and absolutely love it!

Purchased and installed new pump and filter. The service was great. The team was so friendly and…read moreexplained everything! Overall great experience.

Went in today trying to resolve an issue with my pump not priming. The staff there went above and…read morebeyond, helping me with the various reasons it might not be working. I had done some searching on YouTube and they helped keep me from going down the wrong path and eventually got me what I needed to resolve the issue. Good old fashioned customer service is increasingly rare but was found here at this store. Will definitely go back.

Called this business to open pool was not there when they showed up wife was there the only thing…read morethey did was turn filter pump on ,didn't clean any leaves or other debris out, handed my wife $180.00 bill which she paid them for at that time,whhen I arrived home from work and took one look at the pool and seen what had taken place,the pool was still full of leaves and dirt from the previous season I contacted paradise pools and talked to the owner he said that he would have someone come out and check to see what the issue was someone did show up cleaned the pool the way it should have been done in the firstplace thencharge anadditional $200for the call back to do the job the correct way

Our pool heat exchanger developed a severe leak several days before we were to host a pool birthday…read moreparty for my granddaughter. I reached out to several pool suppliers without success. I contacted Megan at Paradise pools and explain my problem. She said she would look into it and get back to me. At that time, I thought it was a lost cause, but Megan came through. A brother of the distributor worked at the main supply office and was meeting with the brother that evening, he brought the exchange, the distributor dropped it off at Paradise Pools the next day, and I got it early that afternoon. Megan went above and beyond to help us out. In my mind, she's a rock star.

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

These guys did a great job of moving my hot tub. They were able to load it on the trailer drive it…read moreto the new location switch it to the side to get down a narrow passageway, then use a air pillow to drop it down and place it into the new patio. 3 men and a women. All did an amazing job and were really friendly. Amazing to watch the progress.

The greatest water deliverer ever!!! He has gone above and beyond for us since the first day I met…read morehim. He's saved our butts a few times with our pool!!! He's a man of his word and he's very reliable!!!

From the owner: Specialties Pool Water Delivery, Water, Sand and Gravel…read moreHauling, We Can Order All Types of Gravel Services Bulk Water Delivery, Commercial Water Delivery, Construction Site Water, Dump Work, Gravel, Gravel Hauling, Hauling - Stone, Dirt and Aggregate, Hauling & Delivery, Landscape Material Delivery, Pool Filling, Pool Filling Service, Sand, Sand & Gravel Hauling, Trucking & Transport

Naperville pool replaced the liner in our 31 year old pool this summer…read more The crew was so professional and I do believe this liner fits even better than both the initial and replacement liner we had in the past. They are first on our list for pool care and service!

100% DO NOT RECOMMEND!…read more Naperville Pools knows nothing about pools. Recently moved into a new home with a pool and in just two months, Naperville Pools put in so many chemicals, we are currently in the process of draining our pool in order to fix it. 1. Scheduled to make two simple repairs on the pool - sealing hot tub and fixing leak on slide pump - neither repair worked. 2. Came for weekly chemical adjustments and wrote the same numbers on our paper every week and added so much chlorine and ph, it would make our pool cloudy for days. 3. Adding in the abundance of chemicals caused the CYA to become way too high. We tested the water at home and through Leslie pool and got off the charts numbers that were nowhere near what was being written on our report every week. The only way to remedy this problem is to drain your pool. 4. During one of the maintenance visits, the service worker changed the position of the pumps and water drained from the pool all afternoon. 5. Reported these problems to the manager. She showed no remorse, no knowledge of what was happening with our pool, and said their tests were accurate. Do not waste your money with a company with such poor service and such little knowledge of their product.

We were visiting from California and checked this place out with our family who lives close to it…read more It was so much fun! The slides were great. Splash pad amazing. And the pool was so nice it was cushiony on the bottom. Deepest is about 5 feet.

Great place to hang out with family! Come here a lot. Very clean and well taken care of.read more