This place is a hidden gem! After contracting with Great Escape to install our 24' above ground…read morepool AND supply is with our first season of chemicals last year, we were left with ever changing pool water conditions weekly requiring water testing and additional specialty chemicals to correct our problems. Our neighbors recommended Backyard Pools and swore by their 3 step process. Not only were the chemicals cheaper for the season, but our pool has been crystal clear all summer! We are customers for life!!!

We've been customers since 1990. That ends today. Wanted to purchase a leaf vac for the pool. They…read morehad 6 on the floor marked $24.95. when it rang up it came to almost $50! The clearly said they were planning to change the stickers today. Then she called "the boss" to see if they would honor the tag on the item. The boss said no, someone must have changed the sticker! On all 6? So, doubling the price on an item, and refusing to honor the posted price. Nope.

The service and prices were great. I bought a hot tub from them at a good price, and was delivered…read morewith care. They don't have a big fancy showroom, or a large selection, but that's why they can give you a great deals and great service.

From the owner: Professional pool and hot tub repair and maintenance services. We specialize in all things hot tubs…read moreand "most" things pools! Covering Chicagoland and all surrounding areas. Searching for a new or used spa? Visit our Lombard showroom off i355 to view all our new and used spas in stock available for same week delivery! As an Authorized OEM Warranty provider our technicians proudly service ALL brands and makes of outdoor spas and hot tubs with extensive experience in Jacuzzi, Marquis, Bullfrog, Calspa, Vita Spas, Hot Springs, Caldera, Sundance, Dimension One, Dr Wellness, Wellis, Aspen, Artesian, Island, Garden, South Seas and many many more! Need weekly or biweekly spa maintenance? We got you covered!

Called this business to open pool was not there when they showed up wife was there the only thing…read morethey did was turn filter pump on ,didn't clean any leaves or other debris out, handed my wife $180.00 bill which she paid them for at that time,whhen I arrived home from work and took one look at the pool and seen what had taken place,the pool was still full of leaves and dirt from the previous season I contacted paradise pools and talked to the owner he said that he would have someone come out and check to see what the issue was someone did show up cleaned the pool the way it should have been done in the firstplace thencharge anadditional $200for the call back to do the job the correct way

Our pool heat exchanger developed a severe leak several days before we were to host a pool birthday…read moreparty for my granddaughter. I reached out to several pool suppliers without success. I contacted Megan at Paradise pools and explain my problem. She said she would look into it and get back to me. At that time, I thought it was a lost cause, but Megan came through. A brother of the distributor worked at the main supply office and was meeting with the brother that evening, he brought the exchange, the distributor dropped it off at Paradise Pools the next day, and I got it early that afternoon. Megan went above and beyond to help us out. In my mind, she's a rock star.

This place is very unprofessional and the owner made my daughter feel very uncomfortable!!! Also…read morethey half assed the job leaving me to have to find someone else to complete it. They told me they was on they way to take a lunch break and never came back. Completely untrustworthy and unprofessional i highly do not recommend and will be reporting this business to the BBB (Better Business bureau)

contacted several times to service my pool heater. was set to come out a few times and it was…read moreexcuse after excuse and they never made it out. one time he didn't even call and I had the day set aside to be there while they were there. totally unreliable. I would give zero stars if I could.

These guys were amazing! I had brought 4 friends to get a hot tub out of a home. The tricky part…read morewas getting this out of a window as it would not fit out the patio door...but that's the way it went in, that's the way it's coming out. The 4 of us tried, spent about an hour trying to lift this 730 pound hot tub and try to get it to the window ledge...it was not going to happen. After some quick googling I came across Two Guys and a Spa Dolly. In a matter of a few text messages detailing the hottub make and model, pictures of the pickup and drop off location, the appointment was set. The next day, I was extremely pleased with the punctuality, friendliness, and know how. It was great to see what an A squad really looks like, and they did it with 3! Pros with ingenuity and the right tools! Book early because I am sure these guys will get busy quickly!

They put us off on delivery our tub for 5 months and kept saying they were really busy. When they…read morefinally brought our hot tub, they didn't bring the new pillows we purchased. For 4 months we were trying to find out when the pillows would arrive. Now they have ghosted us and do not return or answer any calls, emails or texts. We've called from different phone numbers and as soon as they realize its us, they hang up. We gave them so many chances to make it right. DONT USE THEM, THEY WILL STEAL FROM YOU!

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

Outstanding experience from our first interaction; initial phone call through sale, design,…read moreconstruction and follow-up question phone calls. Team is professional, knowledgeable, responsive, willing to make suggestions and talk through options. We're very happy with our new spa and would highly recommend All Seasons for anyone's pool or spa needs. While every one of our interactions with the All Seasons team was positive, special shout out to Tom Sekulski. He has been an exceptional primary contact to work with and helped us work through the entire project, including a mid-project design change. The construction crew was also very easy to work with and with any project, there are always surprises. The crew was communicative and great about addressing questions and making suggestions. Crew made a great suggestion for lighting to enhance the hardscape that really looks amazing. Truly exceptional experience and we highly recommend this business!

Another thorough and professional pool opening by All Seasons. Mike and Minus always do a good job…read moreand take the time to answer questions and share a good overview of my system every year. Great job guys!

Very bad customer service and not knowledgeable. Could not help me with my pool problem. Very…read moredisappointed.

Had the best service here yesterday. Took in a sample from my greenish foggy pool. The girl, and I…read morecan't remember her name, tested it for 4.00. Told me to add a 24.00 bottle of algae killer and some liquid chlorine. Today sparkling clear !! Could have tried to see me a bunch of stuff I didn't need. However she didn't. That's a 5 star rating to me !!

Robert and I played phone tag for about a week. When our schedules finally coincided, Robert…read morearrived promptly, took a look my hot tub and easily fixed two leaks. While the tub was re-filling, Robert gave me a quick crash course on hot tub maintenance and chemical balance. I would use him again!

I want to start by acknowledging that Kevin, the installer, was excellent, professional, friendly,…read moreand thorough. My low rating is not a reflection of his work, but rather the lack of transparency in the pricing and communication I experienced. My concern began when two gaskets were replaced without my authorization or even a notification. I was informed only after the job was completed, and then charged $175 for the two gaskets, which can be purchased online for about $5 each. When I reached out to Robert, the owner, his response was that he once paid $875 for a headlight that cost $27 wholesale, an example that didn't address the issue and only reinforced my concern about unreasonable markups. Surprising customers with undisclosed parts and charges does not feel like good business. Before the appointment, we had agreed that since I already had the part they initially diagnosed as the problem, I would only be charged their hourly rate. What wasn't disclosed upfront was that the rate is $100 per hour. I was prepared to pay that once I learned it, but when I received a $375 bill for roughly two hours of work, I requested a breakdown. Only then did I learn about the added $175 for the two unapproved gaskets. The situation left me feeling like this was a bait‑and‑switch, especially since they were unable to charge me for the part I already provided. What makes this especially disappointing is that my first experience with this company about seven years ago was outstanding. At that time, Robert went above and beyond during the middle of winter, and I've recommended this company to others based on that great service. Unfortunately, something has changed, and this recent experience fell far short of the transparency and fairness I expected. My hope is that this review helps future customers who value clear communication and upfront pricing.

Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

Currently, I am awaiting a response to facilitate the return of additional dirt necessary to level…read morethe yard. As of now, four truckloads have been removed, and I have requested that three of these truckloads be left on the property to assist with leveling. I have spoken with James, the Vice President, and I am hopeful that this matter is progressing satisfactorily. Please stay tuned for final updates, as I am also expecting work to commence on the fence, sod, and sprinkler system soon. I m listing a 5 with hope this will be taken care of.