Outstanding experience from our first interaction; initial phone call through sale, design,…read moreconstruction and follow-up question phone calls. Team is professional, knowledgeable, responsive, willing to make suggestions and talk through options. We're very happy with our new spa and would highly recommend All Seasons for anyone's pool or spa needs. While every one of our interactions with the All Seasons team was positive, special shout out to Tom Sekulski. He has been an exceptional primary contact to work with and helped us work through the entire project, including a mid-project design change. The construction crew was also very easy to work with and with any project, there are always surprises. The crew was communicative and great about addressing questions and making suggestions. Crew made a great suggestion for lighting to enhance the hardscape that really looks amazing. Truly exceptional experience and we highly recommend this business!

I have an inground pool, which I purchased from All Seasons, and have had service for years from…read morethem, even up to this point. They opened the pool for me last month and I noticed small air bubbles coming from one of the returns, long story short I turned the pool off last night and had several gallons of water shooting up from the skimmer in the deep end and heard a hissing sound. I tried restarting the pool and it took a little more time to clear out the bubbles through the sight glass but it did. I called this morning and stated I would like to have it checked out before something goes really bad. I told the girl on the phone I could make the problem happen, just by turning the pool off and they would see it and hear the issue. I know they are busy we always have to wait a long time. I am not rude, just asking if it is safe to use because they won't look at it for two weeks. I am 7 miles from them and they said two weeks. During the process of building the pool, I had to wait days of ,well he's on vacation, or someone called in sick and so on. This could end up costing thousands to repair. I have spent close to 60 to 70,000 dollars with them I am in Homerglen and they wouldn't even give my family 15 minutes to look at the issue. I think A customer is entitled to at least that. Craig

Ok... Two years now.. We just replaced the pump on our pool because DesRochers put a 1 HP pump…read more(http://www.amazon.com/Pentair-Sta-Rite-SuperMax-Efficient-Performance/dp/B0015VCZIS) and like filter on the pool... We couldn't keep the thing clean... After speaking to several other pool pros, they all stated this pump is not designed for this much pool. Details: Our pool is 42k gallons (diving pool) Estimated a minimum of 65 Feet of Head Estimated 5250 GPH (8 hour turn over) The installed Sta-Rite pump performance rating: G Rating @ 65 Feet of Head = 40 gallons per minute = 2400 GPH Given the numbers the minimum should have been an I Curve Pump or a 2 HP pump, but the appropriate size is J Curve Pump or 2.5 HP.

I'm about to do something I rarely do....publicly complain about a company, especially one that I…read morehave been in a relationship with for over 8 years.... First, let me start with a little bit about me. I have been a resident of Shorewood since 2003 and currently OWN 5 houses in this community. As a real estate investor, I pride myself on establishing good relationships with those I work with, because that's how relationships grow. I have numerous contractors that I have come to work with over the years, DesRochers Backyard Pools and Spas, being one of them. I utilized their services at 2 of my 5 houses, and have recommended their services to countless people. This year, 2020, has been unusually difficult for many of us, myself included. I am currently in the middle of a divorce, and due to choices that I have made to protect my assets, I have found myself and my 3 children, facing financial difficulty. I have not asked, and will not ask, for help - so please don't offer. Others need it far more currently. That being on the table, here is the reason for my post: At the beginning of this year, I had a balance with DesRochers. And due to this balance, they would not open my pool. No payment arrangement was offered, they wanted their money. So, after some scrounging, I came up with the cash required to satisfy the balance and went into the store to pay it. I'll admit that I was angry and hurt, but it was because of how management had handled the situation. It was cold and uncaring, even though we had had a good relationship for the previous 7 years. No follow up customer service "care" was offered or experienced. I tried to tend to the pool myself during this year, but that was nearly impossible, because of all of the other responsibilities I had. Yesterday, I called to schedule an appointment to close my pool, and was informed that they would have to check with their financial office, because I had asked them to allow me to carry a balance until the end of the month when it would be satisfied. Today, the scheduling department called me back and informed me that before they could schedule an appointment, they would need to have payment in full. I again explained my financial situation, in great detail, might I add, to the scheduler. When they informed me what the cost was, I realized that I had the cash available to pay them and said that I would bring it into the store by tomorrow. The scheduler informed me that I would need to sign a waiver because the first freeze had occurred, and they couldn't be responsible for damage incurred as a result of it, upon opening the pool in the spring. I agreed to signing the waiver. I then conveyed my disappointment with the company for not calling me to see if my pool had been closed and winterized, stating that it was poor customer service on their end. This person then refused to schedule my appointment, stating that she would have a manager call me. Upon speaking with the manager, and reiterating what I had said to the scheduler, the manager said that they would not be scheduling the closing, and that it was best we part ways - I agreed. To know that a company can be so uncaring about what a longtime customer is experiencing in their personal life, is extremely poor customer service, especially during a time when customer retention should be a paramount concern. I can no longer, and will no longer refer DesRochers Backyard Pools and Spas to anyone in good conscience knowing how little long-standing customers mean to them.

Communication!! I never had a pool before so I had a lot of questions after install. Jim is the…read moreBEST! Highly recommend aqua pools!

Last year they came out to fix my auto cover pulleys and sliders, they worked for 7 months. They…read morehad to come out back in November, because they were not sliding correctly and was uneven. I'm assuming this caused a ton strain on them and that is why they broke. They did not do a good job and plastic sliders were sticking out and I told them that and they said it was fine. $1,200 a year later the pulleys snapped. I called them to ask if they could do they could do anything they offered 10% off which is a joke. I called 5 other companies and got quotes 500-800. Aqua is over priced and does not stand by their work. I don't mind paying extra if the job is done right, but not making good on the job is why I won't ever use them again. Do your homework and find another company.

Great service , knowledgeable, personable. I do my research…read moreof the best reviews for my home projects. I usually get the best service . With ChicagoLand SoftWash you get that GREAT SERVICE - PLUS - TOM was pleasure to have on my property! I made an EXCELLENT CHOICE- I wish you the same.

Very happy with their siding cleaning. I will definitely be back next spring. They quoted half the…read moreprice of another company. Reasonable and quick. Thank you!

Avoid at all costs. Total scam!!! My electric pool cover got trapped and I called this company…read morebecause they could come out sooner than Caribbean Pools, big mistake! I wasted $155 for service call just for this guy to tell me that I have to spend another $1475 to replace one rope and two gliders. I got suspicious of the pricing and said I'll think about it.I learned by experience not to make quicks financial decisions out of fear or desperation because that's how the companies like this take advantage of your desperate situation. I called Caribbean and they showed up within 2 hours and quoted $711 for everything: 2 ropes and sliders and something else. Their service call is only $99 by the way! Carribean Pools is the best all the way! They fixed my cover that same day within 45 minutes! If this guy scams on repairs, I can imagine how much he bankrupts people on pool installations and such! Unless you are dumb and rich Avoid! Update: looks like the owner is also a liar big time. I didn't suggest any quick fixes as I have no knowledge about the pools however, I did feel like he was pressing me to pay him $1475 like there was no option left AND I did question this high price (not quick fix). I am glad I did question since that saved me money! Also he informed me that the rope was previously repaired. Carribean pools told me the rope was NEVER repaired before (another lie BY TRITON). The Carribean pools quote which was showed me before the service was done, clearly stated what I was paying for unlike this guy who owns triton pools just told me the price is $1475.

This place is very unprofessional and the owner made my daughter feel very uncomfortable!!! Also…read morethey half assed the job leaving me to have to find someone else to complete it. They told me they was on they way to take a lunch break and never came back. Completely untrustworthy and unprofessional i highly do not recommend and will be reporting this business to the BBB (Better Business bureau)

Naperville pool replaced the liner in our 31 year old pool this summer…read more The crew was so professional and I do believe this liner fits even better than both the initial and replacement liner we had in the past. They are first on our list for pool care and service!

100% DO NOT RECOMMEND!…read more Naperville Pools knows nothing about pools. Recently moved into a new home with a pool and in just two months, Naperville Pools put in so many chemicals, we are currently in the process of draining our pool in order to fix it. 1. Scheduled to make two simple repairs on the pool - sealing hot tub and fixing leak on slide pump - neither repair worked. 2. Came for weekly chemical adjustments and wrote the same numbers on our paper every week and added so much chlorine and ph, it would make our pool cloudy for days. 3. Adding in the abundance of chemicals caused the CYA to become way too high. We tested the water at home and through Leslie pool and got off the charts numbers that were nowhere near what was being written on our report every week. The only way to remedy this problem is to drain your pool. 4. During one of the maintenance visits, the service worker changed the position of the pumps and water drained from the pool all afternoon. 5. Reported these problems to the manager. She showed no remorse, no knowledge of what was happening with our pool, and said their tests were accurate. Do not waste your money with a company with such poor service and such little knowledge of their product.

Two weeks ago, I had confirmed a date with the Roger to put a liner in my pool. We even spoke about…read morehow we needed to prep the pool the day before he was supposed to come. My husband and I got everything we needed for the liner to the stuff we needed for the pump, including sand chemicals, and we even had to cut our deck so that the top of the ledge of the pool was accessible to put in the new liner. I called Roger the day before to try and confirm our appointment for the next day and he did not answer. I called him three times! Then my husband called him one time and then I resulted to texting him three other times. Still no answer. The next day came and he was supposed to be at our house between 9and 10 o'clock. He completely ghosted us and now we have a 24 foot pool that's half in the ground at the bottom of a hill and it's supposed to rain tonight and the walls may collapse if we don't refill it with water.!!!! Do not use this company!!!

Overcharged me, pool out of track and they just buried it under the sand. Had to have someone come…read moreout and fix the entire thing this season. Call at your own risk.

Unprofessional and Unaccountable- A Frustrating Experience…read moreI'm sharing this to help others make an informed decision before hiring Epic Escapes in Saint Charles. They originally built the pool at the home I purchased and also handled the pool closing for the previous owner. Unfortunately, when I had the pool opened by another company this spring, it was discovered that the spa had not been properly winterized-the spa wasn't plugged-which led to a cracked valve and expensive repairs. I contacted Epic Escapes to ask if they stood behind their work, but they denied responsibility and never returned my calls. Hoping for a resolution, I went to their office and spoke with Donna. I calmly explained the situation and even offered to cover the cost of parts if they would help fix the issue. Donna said she would speak with the owner and get back to me, but I never heard from them again. It's incredibly frustrating to deal with a company that built the pool and closed it, yet refuses to take any accountability or even return a phone call. If they had simply provided a reasonable solution, they could have gained a loyal, long-term customer. Instead, I was left with a poor impression and a very negative experience. I would not recommend Epic Escapes based on the way this was handled.

From the owner: At Epic Escapes, we distinguish ourselves as a premier swimming pool and hardscape installer…read morethrough our commitment to customization, quality craftsmanship, innovative technologies, exceptional customer experience, and creative design solutions. We prioritize tailoring outdoor spaces to our clients' preferences and needs, offering a high degree of customization in our designs to ensure each project is unique and reflective of the client's vision. We place great emphasis on quality craftsmanship, utilizing premium materials and meticulous attention to detail to deliver installations that are built to last. Incorporating cutting-edge technologies and techniques, such as automated systems and energy-efficient solutions, sets us apart in the industry, providing our clients with advanced features and enhanced functionality. Moreover, we believe in delivering an exceptional customer experience, offering personalized service, clear communication, and prompt resolution of any concerns throughout the design and construction process. With a focus on creativity and innovation, we pride ourselves on delivering imaginative design solutions that maximize the potential of outdoor spaces, incorporating elements like water features, fire pits, and custom landscaping to create stunning and functional environments. Through these key attributes, we are dedicated to providing exceptional service and transformative outdoor living spaces for our clients.

I had several bids for a new pool, I was very skeptical until I called Cerulean pools. They came…read moreand gave me a fair price. They built me a new inground pool and my family is very happy. I highly recommend them for any of your needs. Francisco Javier is very professional and always helps me with any questions.

Cerulean pools have been my sole pool service provider for the last 4 years. They have always been…read moreavailable for timely openings and closings allowing me to make the most of the short pool season in Chicago. Cerulean has done big jobs and small jobs, from installing new pumps, heaters and control system and fine tuning the pool water clarity. Thankfully they are also very willing to teach me about the pool and pool systems so that I can troubleshoot issues on my own and not feel completely clueless, which I appreciate.