My wife & I having gotten numerous vehicles and had car and truck serving there for 20+ years and…read morewe remain satisfied and loyal customers. The phycal building has been remodeled and greatly enlarged, however they maintain their commitment to customer safety and satisfaction. I took my Tundra for periodic maintenance and an ail change but had to take it back the following day, a Saturday, for a minor issue which was promptly fixed. We'll be getting vehicles from there for however much longer we are around. I hope that Hanover Toyota keeps doing what it's doing!

I purchased my Tacoma from Hanover and paid cash in mid-2024. The buying experience went well and…read moreeveryone from the salesperson to the finance person did a great job. The sales experience gets 5 stars. Unfortunately, my service experience did not go very well at all. I got two free services when I purchased my truck and on my first visit to the service department, only part of the work was done, but I was told it was all done. Specifically, I requested a tire rotation in addition to an oil change, which was clearly indicated twice on the first page of the work order. When I picked the truck up it was clearly indicated on the receipt papers in two places that the rotation had been done. The mechanic had checked a box on the 24 point inspection page that indicated it had been done. When I got home I decided to check that the work had been done and pulled up photos of my truck taken before my service appointment that clearly showed all of tires. My tires still have the colored 1/4" mounting dots on the sidewall(indicates light and or high spot for position of air valve, look it up) and it was clear that all of my tires were still in their original position. When I called, the service advisor happened to be talking to the tech who had done the work, and the tech said he had rotated them. It was requested that I send my photos in for confirmation so I emailed the photos of before and after. About an hour later(?!) I was offered to have my truck picked up at my house and brought to the dealership for the tire rotation and then returned in addition to a coupon for a free oil change. That all sounds good but if the mechanic was dumb/dishonest enough to lie on the paperwork about what has to be the easiest job in the garage, on a customers first visit, then I wouldn't trust that mechanic to do ANY work on my truck in the future, and I won't because I'll never go back to Hanover Toyota again. My wife would like a RAV 4 but we'll be going down to Koon's Toyota in Westminster and hope that they act less like a Dodge dealership and more like a Toyota dealership. This may all have sounded petty, but it just seems like this country has forgotten the axiom "an honest days work for an honest days pay".

Service is always welcoming and friendly…read more Drove down on Saturday morning to get an oil change and tire rotation. Arrived around 7:05AM, several other vehicles waiting as well, service opens at 7:30AM, waited about an hour which is not bad in their customer lounge. Service was perfect !!

My 22 year old truck (that I absolutely love) was running pretty rough. They took such great care…read moreof it and it is back to running like new! I was treated very well and updated regularly on the progress. Highly recommend this team!

Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!