For the past 14 years I have had Harper Valley/Resource One as the property management team for my investment home property in New Braunfels, TX. They have always done a superb job in maintaining the home for me whether it be to let me know when something needs repaired and contacting and pursuing the home warranty company on my behalf for any covered repairs, collecting rents from tenants and providing owners with their portion via direct deposits, getting the home rent ready after tenants move out, and very importantly finding new tenants to fill the vacancy in a timely manner. I recently sold the rental property and property manager Anna Jackson was very helpful in providing contacts for vendors needed to assist me with the upgrades and repairs necessary to obtain top dollar for the sale. It has been a pleasure working with Harper Valley/Resource One as my property managers and I have been very satisfied with their service. Terry V. read more

We payed 2500 for security deposit and somehow when we moved out when it was time for us to get our security deposit back the damages came out to exactly 2500? Also, terrible housing conditions. Cracked floors, paint on them, half blind, doorknob green and rusted, the sprayer next to the sink didn't work, and many other things were wrong with the house. I recommend you do NOT house with Harper management also due to the fact that while we were living there we had gave a notice we were moving out June 30th, and we gave notice June 1st. Ever since June first they scheduled appointments for people to come see the house and we refused to have people come and they put the renters lock so they could come in, people knocking left and right and they even tried to come in through our back door but we locked the top lock so nobody would come in. A family even came in as we let them and even they said it wasn't appropriate and that they could leave because we had just finished eating, so much for wanting people to see the house though because three weeks upon moving out nobody is living there and renters sign is still up. Overall terrible experience with this management read more

Harper Property Management - Half blind and also chandelier was nearly broken, this is right before we moved out - Property Management Near Me - San Antonio, Texas

These people have upset me so much, I finally decided to do a Yelp review. We lived in one of their houses for 5 years (2021-2026). I will say Stephanie & her son Blake (who do the occupied evaluations EVERY 6 MONTHS) are super nice, and I have no complaints about them. But the management with Harper, they basically ignore maintenance requests until you enter a 2nd time or call them. And sometimes even then, still ignore them. We had a broken closet door that was off the tracks that was swinging and could fall on our young kids and it took them months to fix it. Our AC would go out EVERY summer, they finally replaced it in 2024, and that repair guy damaged the attic pull down door and steps which we then had to request that to be fixed and they of course accused us of damaging it... That time the AC was replaced with a new unit, our house was 90 degrees & we had to go stay in a hotel for 2 nights b/c one of our sons was sick w/ a stomach bug and a 90 degree house is absolutely unacceptable and they flat out did not care. The repair guy offered to loan us 1 plug in unit but after days... Harper didn't care that we had to go stay in a hotel for 2 nights. Basically told us, stuff happens. We asked for $80 to be credited to our rent (for 1 of the nights we had to stay in a hotel) & they told us no and just stopped responding. A SQUIRREL got into our attic from our roof and then messed up pipes where it was literally RAINING in our master bathroom at 1 point because there was a hole in that ceiling, and Harper told us to "just turn our water off". It took them months to finally replace the whole roof and then say it was hail damage from 2021 LOL so the owners' insurance would pay for it. The last straw was them trying to charge us $2400 upon move out for "damaging the walls throughout".... when you fight back on ANYTHING, they will just start ignoring your emails and messages. Just .... yikes. Oh and the sprinkler system went out and they were like, oh well. IF we ever rent again, I will be sure it's not managed by Harper. Stay away from these incompetent, uncaring excuses for people. Like others that have left reviews, I do not know how these ppl are in business or how they sleep at night. I hope they get what they deserve in the future. read more

Not great. The house we rented is a nightmare. The neighbor is a nightmare. Neighborhood is a nightmare. Management company did not disclose any of these issues about neighborhood or neighbor. The house is falling apart and everything breaks all of the time we are being charged $2095 a month and we have a separate calendar to count down the days until the lease ends. read more

They are the worse, if I ever rent a house again the first question I will be asking if it is managed from Harper. They are trying to blame us for a roof leak that happened from them temporary fixing the roof from a tarp. I have all the documents that I placed and will have to be getting a lawyer. They are the worst and wouldn't even give them a one star. read more

All I can say is KEEP DETAILED RECORDS. We just moved out of a property managed by Harper Property Management and are still going back and forth about our deposit. Harper wants to charge us for taking the curtains and towel racks that we purchased. They also charged us for lawn care even though we mowed the lawn the day we moved out. We had to drive to the property to pick something up from the realtor and even though we were charged for lawn care, the lawn had not been mowed since we moved out. Unfortunate that a business handles itself in this way. I would NOT recommend renting from Harper Property Management. read more

TERRIBLE owner support. DO NOT use them. Interior damage was not reported until it was a major problem. Overcharged. Surprised they are still in business. read more

You should hope you don't fall into the clutches of these people. Maintenance is slow, THEN, at the end of your lease they will dream up the most bogus reasons and charges to totally keep your deposit. Including going so far as to claim you owe the landlord money beyond your deposit. And all with no documentation or invoices even proving the work was done. And, BTW, you aren't allowed to accompany them on the property inspection, nor view the work they claim to charge you for. Plus, THEY will not discuss in person, only via email, and THEY are the final arbitrator of their actions. Questionable at best. (Above represents our personal experience, and MAY not represent their full pattern of business.) Make your decision. Cover yourself. Be careful. read more

We put a deposit down on a rent house and we never got it back as at first they said that they would take dogs and within a day later they said no. I'm not sure often they do this to other people. read more

Worst property management ever, please avoid is possible. The house we rented started falling apart due to leakage yet we as renters are to blame some how. I would give 0 stars if possible. I cant believe they are allowed to practice. read more

0 STARS!!!!!!!!!!! All the way!!!!!! Stay away from Harper's property management but I mean as far as possible!! These people will drain you of your money for stupid charges ( taking thousands) but won't provide any invoices of work that was done to the home. The house was so out dated and things were broken to begin with but with my luck it cost me. I should've been patient into finding a new home and done research before jumping into this. read more

Do not rent from this company. They will screw you when you move out ! They are trying to charge me for stains on 20 year old carpet when it was put on my move in sheets when I moved in 10 years ago. read more

When I moved in the house was in terrible shape even though we put the deposit down we shouldn't have. They charged us for stuff they should have taken care of before having people move in. Then when you move out they over charge for every service to give you back as little money as possible. Be sure to do your research before using this company. read more

all I can say is ...... DONT DO IT! Heres my story: I hired RPM to rent and manage a property. They failed to find a renter in 6 months. Yeah... 6 months.. twice the average and its a very nice place... This is how it went for 5.5 months. No leads. I supply a lead to HPM Lead takes tour No follow up from HPM I follow up with HPM - "status?" HPM - "let me check and get back to you" Me - wait, no follow up, follow up again "?" HPM - "they decided not to rent" Me - "any feedback?" HPM - "excellent rating, but not sure" Over and over and over again. I have the emails to prove it. I was responsible for every lead the last 3 months. I hired them to do this and I shouldn't have to do all this work. They even said to me "we're trying and, as you know, Its the holidays, and it slows down" WHAT!? That was an excuse for them not to do their job. People are moving in constantly around the holidays. After hearing that mindset I knew they would never get my property rented. You cant be a property management company and make excuses for the market. You need to get out there and make it happen, or bust your butt to try to make it happen. If you aren't seeing results from your efforts you need to adjust. Good agents know how to find options and good agents know how to CLOSE. HPM showed none of these skills. I was finding leads and I'm not a realtor. I was patient, but at 5 months I gave them an ultimatum. Rent by end of month or I'm cancelling. Weekend before end of month i got another lead. This time i didn't send it to them. Background check done and closed in 2 days. Didn't have to lower the price or make any concessions. Told HPM to cancel immediately. They cancelled and charged me a $200 marketing fee. I don't believe the service they provided was worth $200 I would never use HPM again for any renter services unless: 1. Online reputation improves.. Its evident why HPM has low ratings on this and other review sites. 2. Lower the management fee. Their fee is higher than avg in the market. If your fee is higher than everyone else, you better overdeliver. Not the case.. 3. Performance clause in contract. If they don't rent your place, they don't get paid. Maybe this will motivate HPM to actually work. If you decide to use them before any changes are made. Good luck. I look forward to reading your 1 star review. read more

Harper Property Management - Property Management Near Me - San Antonio, Texas

The worst customer service. I applied and was not told , NOR did the "agent know" that the owner would be living on site. I asked for a refund, they said "they just changed their policy". I of course then asked can we transfer our applications to a new property. They agreed. BUT the agent then ghosted me and never responded again, we had 3 more tours scheduled and she again never responded or showed.... I reached out to the property manager, to which she never responded. Save yourself the trouble and go with someone else. read more

I don't usually provide reviews because once I start throwing my opinions out there - good or bad - I'll never shut up. I Do rely on other Yelpers' reviews, though, so Thank You! TLDR: Do yourself a favor and read all the tenant info on HPM website Before applying - if all that works for you, great! I understand S.A. is a very hot property market now and places go fast. As a lifelong excellent renter/tenant, I've been fortunate enough never having to deal with property managers, but I guess the vast majority of rentals in this town work that way thanks to owners having really bad tenant experiences in the past. To the review of HPM: I was shown a condo managed by HPM, by the Extremely helpful Pequeno Properties agent. Because there were other leads looking at the condo at the same time, I was in a mad rush to get my application in - $60 non-refundable, HPM IS up front about this. After I intentionally submitted a slightly incomplete application, I read the tenant handbook, and immediately said, "oh, hell NO," and opted out of following through. I agree with other 1 star reviews - without even residing in one of their properties. HPM WILL nickel and dime, in the most gouge-y of ways, the tenant in what seems a predatory manner. I honestly don't know if this is how all PMs operate, but I found it repulsive. Of course a charge for lease signing, admin fees, all the things you expect at move-in. They'll come inspect the property at 3 months and 6 months - if they don't gain access, you'll be charged $50 per visit. As another reviewer stated, they'll charge you all kinds of cleaning fees - front and back end, and yes, you have to provide a receipt to show you hired a professional. After move out, you guessed it, More Fees! $75 "move out analysis" - with calculator in hand, no doubt. I get that everyone needs to make a living, but all the fees/oversight/mandates were so overbearing and such a massive turn off that I just walked away $60 poorer. I see that the condo I liked is still listed over a week later. It's a shame for both me and the owner. Personally, I won't rent a property managed by HPM (or any PMs if I can help it). I understand owners need to protect their investments and don't always have the time/ability to manage their own properties, so I hope at least the owners are satisfied with this company and feel like they're getting their money's worth. **OK, now that I've cracked the seal - I'm off to submit more reviews! read more

Kylie is amazing very informative! She is a wealth of knowledge and always available to help

I don't even know where to start. Message me if you want mlre details... but the house was dirty when we moved in. Maintenance requests don't get answered right away, to the point that a pipe burst and they still made us pay for it even though they dragged their feet to get it fixed. They lie to me (the tenant) and the home owner too. I LOVE my home... but hate the management read more

My roof began leaking through the ceiling in multiple spots at my rental 6/28/22 and this has still not been resolved. Not only can my son not use his room as I fear it will leak again if it rains, or there may be mold growing above the ceiling, but now the property manager won't even respond to my calls or e-mails. Completely unacceptable and unprofessional! read more

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Harper Property Management is so easy to give 5 stars to. From their quick response, to their incredible customer service, Harper really sets the bar high. They're incredibly professional and will work with you to find what you need. Super grateful for this team! read more

Run! Run as far as you can and don't look back! They only care about the money that lines their pockets and they will pull whatever lies and manipulation they can think of to grab at you with their greedy claws! We were a military family and so we have spent time with SEVERAL different rental management groups, in many different states, Harper is a nightmare upon nightmares! They do not care about the family that comes to call the house a home, they only care what tricks they can play to pull more money from you. Beware! They are smart about it too! For though much of what they do should be illegal and grossly immoral, they are smart about the loopholes they go through. Like a mob boss that knows the law and has people in their pockets, they will get away with whatever force of control they desire. The contract you sign with them will cement your slavery to them, it is a trap, a noose that will tighten around your neck the minute you sign your name. Run! We wished we had listened to the reviews, we figured we'd be fine. We were not! I beg of you, run! Protect yourself and your family! read more

Worst place ever. Fridge broke. They have no vendors that will fix it. Owners refuse to replace a fridge for us!!! We have been living out of a mini fridge for weeks with a family of 5. My one year old sons medicine has to stay cold so it's a medical issue. They are wanting us to buy a new fridge and then leave it here when we move out. This is an unlivable situation and the home owners are ruthless for leaving us stranded without a fridge. Horrible people. read more

I lived in a house they were "property managing" for 2 and a half years. It was nightmare after nightmare when dealing with these people. They can't even keep their employees. We had at least 4 different people in the time frame. Move in - House not cleaned, nothing fixed on the walls, holes in the walls, carpets not cleaned. Had to call them REPEATEDLY in order to get them to come out and correct this. While living in the home - Not responsive to needs and if the owner declines to fix anything, they make you call over and over for any answer at all. Move out - Charged for things they never corrected when we first moved in. Oh! Also, charged $100 for light bulbs and $100 to have someone mow the lawn. Would not recommend this company under ANY circumstance. read more

Horrible Customer Service. Apartments have helped more than this company. 0 stars if possible. Do not ever work with this company. If you are young and transferring from a different city they will NOT work with you at all. Saundra Edwards is the rudest leasing agent I have ever worked with. This company is so poorly managed it is ridiculous. read more

This Property Management (PM) company is a farce and a sham. They take advantage of their renters with their security deposit by not allowing them to do the walk thru, and they don't provide any evidence of their assessment. DO NOT trust this company. My carpet was immaculate and I paid $410.00 for professional cleaning. Yet, they advise me that my carpet was dirty; so they deducted $465.00 for the carpet. I took photos and disputed It and I was ignored. This is the WORST company and they lack professionalism. The property looked better after my departure than it did when I received it. This company preys in its tenants- no wonder they have a D- with a BetterBusiness Bureau (BBB). read more

As an investor I don't have time to jerk with companies that have a terrible communication structure. Accounting, customer service and agents are disconnected. Harper has cost us thousands for their ineffectual and incompetent practices. Go elsewhere. read more

Save yourself the irritation and use somebody else. They were incredibly slow to respond to maintenance requests and in some cases didn't respond at all. Also took completely bogus charges out of my security deposit. You have better options in San Antonio. read more

They are overcharging me for things that were broken before I moved in, even tho I emailed them about it since the first day.

This company does not complete any work orders and lets you hanging by saying they have someone coming out but yet no one ever comes out. I had no water for four months and they finally got somebody out there that temporarily hooked it up to where it wasn't safe to drink with no filter on the outside well. It's been over a year and they're still saying someone's coming out to fix it yet they put on their website they completed and did the work order when it's not Been done. There are numerous other things they never fix I would not rent from this company ever again. Beware they are a scam . read more

Even if you meet the criteria, they will say "the owner decided against your application." When you ask why, "he's been burned in the past." This was for the home at Casa Oro. Waste of time and application fee. read more

They don't do work orders, period. They are unprofessional, period. I'd rather pay double to use Remaxx.

Absolutely unprofessional. When we first moved in, a carbon monoxide leak from the barely functioning stove almost killed my child, my wife, and I. It took them nearly a week to fix the stove (ended up taking 6 weeks to replace). The foundation has been failing to where there's fist sized gaps in the foundation. We notified them of this two months ago. There has been nothing to do to fix anything involving the foundation or damage it's done to the walls such as damage to the installation. Whenever I called the management to get problems such as these fixed they give me noncommittal answers. They also are charging me nearly $400 more in rent because when you use the e-check it takes at least 3 business days to clear or you can use $50 "convenience fee" for immediate payment. I have never had a rental company be so unprofessional and lazy. read more

I have been renting for around 10 years and this property management goes above and beyond to torture its tenants. The house we're renting is expensive, we wanted to try out having a pool. It has been a complete nightmare. The pool is overlooked by 3 huge beautiful oak trees that have dropping every second. They want ya to have the pool immaculately clean even though they only send the pool service once a week. So we end up skimming it daily which is a drag. They also accidentally gave the landlord our cellphone # and she is over the top annoying with texts!!? How unprofessional to give out our numbers without permission. read more

I leased a property from these scum. I regret it because if they treated me the way they did. I can only imagine how people in apartments were/are treated. For starters before I moved in I failed to realize that the property we leased was not energy efficient at all. My electric bills during the summer months were at a median of about 400 a month. One of the reasons that added to my astronomical bill was the air conditioner. The air conditioner would be an ongoing problem for almost AN ENTIRE YEAR. I had discovered that the dryer vent was shooting all the heat and lint from the dryer into the wall itself. Meanwhile, the air conditioner which is next to the dryer is sucking the lint into the air conditioner vent . This was causing the air conditioner to fail over and over. I explained this to the contractor they had to fix the dryer vent first. It would take several months till that was fixed, however the air conditioner would fail again before they finally fixed it correctly. Let me remind you the electric bill was popping! On to the next failure on Harper Property was the day the fridge went out and had us fridge-less for over a week till they fixed it. However, not before accusing me of "wanting a new fridge" wtf. They fixed it, fast forward a year later the fridge shits the bed again. These assess wanted me to be fridge-less for A F'ING MONTH!! Once we moved out they charged us for everything and anything almost 5k$. The hole I'm the picture posted; had to live with that for several weeks and several work orders.DONT RENT THE PROPERTY ON WICKAHONEY. The house is trash. But, this is about how they treated me, above all However is I'm sure others have been treated worse. read more

Owner and future renters find any other management agency then this one! I have rented with this agency for the past few years and plan to move on next lease end. The final straw being the fact I work a grave yard shift, and do not have internet or smart phone and they say they can charge me a rescheduling fee for inspection ( it should be on file to call or text me about email, or to send mail to the po box since most of time there I didn't have a onsite mail and even though I do now I still only have all MY mail including its electric bill go to the po box.) They rudely woke me after only two hours of getting to sleep, and have posted the EXTRA charge on my account 10/4 when inspection was scheduled 10/10! read more

If I could give 0 stars... worst property management I have ever dealt with. We have lived here for 6 months and there has been nothing but issues. They have blamed us for damage on the house that happened before we moved in, that we listed on the damage report we submitted. I have been hung up on, no returned calls, unhelpful about amenities they offer. All around the worst. If I was a landlord, I would never use this company to manage my property. I don't even think they stopped by the property between tenants. I will be reporting them to the BBB. read more

I'm not going to bother listing all the crap we had to deal with. Horrible response time and horrible at following through. Main reason we moved was to get a better company! read more

They would get a 0 if it were possible. Horrible experience. We applied for a rental home and our realtor called them in advance and once after I submitted the application. They said it would be about 3 days to review it. We waited 5 days!!...only to have my realtor call again to check on the status to be told that they had skipped us and took someone else's application. We weren't denied they never even touched our application. There was no other application before us, my realtor called twice to touch base with them on ours and nothing was ever said. They are a scam and unethical!!! D'Ann Harper should be ashamed!! Her name is in this agency and I promise you when we buy a home we won't even look at one listed by D'Ann Harper or anybody associated. Even though this is separate division it's all part of her business and they are horrible and from the other reviews it's consistently horrible!! read more

If negative stars were an option, that would be what I chose. We moved in and in less than 6 weeks we have two leaks and they refuse to take any responsibility so we are stuck with one $800 water bill and another one coming. They state its tenants responsibility and refuse to accept any responsibility. They cannot communicate to their vendors for work orders, of the many we've had in the short period of time. It is horrific to think this is someone's home and they cannot place any value in it. House was dirty, carpets dirty despite "being cleaned prior to move in", sheets of issues on the inventory list, door frames busted from slamming doors, punch holes in doors, shotty work for repairs on walls, mold in showers. They do not value their renters nor the properties. read more

Mediocre. Very strict policies on renters. They will invade your home multiple times per year and nitpick insignificant things. You'll get an email demanding you change the air filter or clean the stove and to provide photographic proof of completion. If you have pets, you will need to provide a carpet cleaning receipt and a pest control receipt for flea treatment, regardless of whether you clean the carpet yourself or if you have fleas. This will cost you at least $250-$300 because they only accept receipts from specific companies. We spent DAYS cleaning up the place upon move out and replacing bulbs and making sure everything was picture perfect in an attempt to get the full deposit back. Harper kept over $200 of our deposit claiming the air filter wasn't changed the 3 bulbs had to be changed in the garage. There weren't even 3 lights IN the garage. The filter was 2 weeks old so I can understand, but they charged us $38 to change it. Imma let it go because I'm not petty, but expect to lose money if you are renting with them. I give them 1 of the stars because they did promptly send repairmen out when we had any issues. The 2nd star is because if i'm being honest I would likely feel comfortable hiring them to manage a property I own because at least I know they are thorough. read more