My husband and I both had the displeasure of renting from one of rooftops properties that they were…read moremanaging for over 5 years. I know many may wonder why rent for over 5 years, honestly, I wish we had moved sooner and the majority of the things that we went through, we probably would have never gone through. But never in a million years have we ever had to deal with landlords who are like this or even property management. First, I want to say many people break a lease every day, this is something that Philip and his team have to understand. People are going to break a lease and when they choose to break a lease then obviously, we are going to know the consequences. Philip, we don't know you like that we're not cool like that and for you to sit there and treat us like kids, we're grown adults, but you constantly reminded us that we will never, and I quote from Philip I'll have screen shots, so people are aware of how Philip treats tenants. So, I want to make sure that no one ever uses this company for getting tennants or renting. But he stated and continued to remind us that we will never find another place to stay (Mind you Philip if you're reading this, we got another place to stay ok so you're wrong.) He stated it was not very smart of us to break our lease. I feel like we were very smart to wait until we had another place to stay before we broke lease. So imagine constantly getting a message stating you'll never find another place to stay. We gave this company ample enough time to say hey we're leaving; a 30 day notice actually. This was plenty of time to maybe go over some options with us. We would have been more than happy to make this transition way smoother than what has been going on. Whether we needed to find another person to come and stay at the property or whatever. We know plenty of people who would have loved to rent out the home even for a couple of months until the lease was up. This was never discussed with us. Philip automatically jumped to the conclusion we won't pay the rent (which we haven't) and continue to tell us that we will never find another place to live. The first couple of years living at the property, we never really had any problems every year Philip would come by and just do a walkthrough of the property to make sure that everything was in good shape. Then he'd leave. Later on when we stayed there I don't know if its cause they hired someone new and his name I believe is Jon, the first moment he came through the walk through everything was nick picked and stated it needed to be fixed otherwise we would be kicked out. So we have been constantly threatened we where going to get kicked out or evicted whatever. There was a toilet paper holder that we have been asking them to fix and they where supposed to be fixed since move in. (Philip I'm still waiting on my photo that the toilet paper was attached to the wall when we moved in. We still have not received that picture that you promised to send.) So, yeah, they fixed it and then guess what they charged us for it to fix something that they were supposed to fix since WE MOVED IN. A bit of advice for anyone don't move into anywhere if there are things that are broken make sure they are freaking going to fix it before move in. Then without even telling us, they ASSUMED that the light fixture on the outside was broken and so they fixed it and yeah you guessed it we got charged to fix that as well. Also, Philip for the record the light fixture was not broken. when you go to the house to do final walk through or whatever and you start cleaning up for the new tenants once again people read the other reviews don't move into a property managed by rooftop. Philip when you do your walk through and clean up you will find the missing part that you assumed was broken off in the garage that you charged us for. Now mind you, before earlier in our years we lived there they never charged us for anything now all of a sudden, they wanted to start charging us for things.I also would like to say because you don't know what people's money situation is, you don't know if they can afford an extra 50 100 dollars on their next month rent. So, give people a heads up before you start charging them and let them know hey this is how much extra it's going to be to fix. Then your tenants can decide if they can afford that. We didn't know how much everything was going to be and added to the rent until it was all fixed and then we had no choice but to pay it. I'm at least glad that I could pay the extra amount that was put on our rent. In the end I honestly feel bad for the homeowner because of how we left. I wish I could reach out to her and just give her the money we owe, and so she knows how tenants are being treated by Philip and so she knows why we left. Maybe she'll have a second thought of using rooftop property to manage her property. Potential homeowners looking to use this company, is this how you'd like your tenants treated? Screenshots below.

Do not use this Property Management. We rented a house from them. And the house had a beauitful…read morefireplace which is one of the reason we rented it. Then we find out that the fireplace was not for use. They said it was an oversight on listing the property. We lived there a year and moved out. We put $1850 for a security deposit and a $300 cleaning fee. All Honestly we did leave several thing behind which they charged us $225.00 to dispose of which we deemed as fair. Then they charge $117.00 to replace 4 light bulbs. 2 in which we know was not out. The charged us us for everything. Carpet cleaning, exterminating the property disinfecting, painting, texture. They nickeled and dime us to death. After all said and done we are only getting back a little over $200.00 dollars. They are a bunch of crooks. Stay far away from them. They won't return calls for days if they do then. You email Phil and you get a response form Jon. Neighbors told us stories about previous tenants.

-Marshall Henson! This man deserves a raise. I have no idea what he gets paid but it is not enough…read morefor the service he provides. My Wife and I have been renting around the country for the last 12 years. We have engaged with many property managers, none of which have been as pleasant to work with as Mr. Henson. From the application process, to the lease agreement, to move in and beyond, Marshall answered every question promptly and with the utmost professionalism. We are very lucky to have been placed with Mr. Henson. Daniel and Jessica Coffeen

Marshall is a great property manager along with Adela. My requests and questions are always…read moreanswered promptly. Last year my AC went out and they communicated with me throughout the whole process. Signing the lease every year is done with complete ease and no complications. I recommend Marshall and his team 100%. Thank you Aida C Current tenant since 2017

I was transferred out of town for work for a few years and decided to rent my home here in San…read moreAntonio and I absolutely regret it. They pick the first tenant that applies not necessarily the best one and then charged a percentage (about $200) for just processing payments. On top of that they always side with the renter, every thing was considered "wear and tear" to them. When the tenants left they had scratched up our floors and dented our gutters in the front of the house, broke one of the plantation shutters. We were charged like $300 for house cleaning but when we got there it was grimey and it looks like they just did a mediocre job overall. They don't actually check the work of the third party vendors they hire. It's so darn annoying that you trust these people with managing a home but it was just a heartache overall. On top of the "management fee" they'll charge an extra amount to do inspections. I figured all that would be included with their fees. ‍

Liberty management in regards to property management comes off as very reputable, it asks for…read moreproperties to be handed over in immaculant condition in reference to home owners looking to rent out property. After researching company, I noticed that they all seem to be a part of a group  of realtors from the local San Antonio area, so they will look out for each other and could care less about the client in my humble opinion. Therefore, if you must take or seek legal services such as mediation, try to choose someone not in the real estate department. They will of course try to keep it in house, in what will benefit them. If you are a member of the military, I suggest filing grievance with housing section on military installation to see if any assistance is available. Then final recourse, if allowed, is to seek out an attorney because you better believe they have them. The way it worked for me is that you work with what seems to be a couple (spouses) real estate agents whom do all the transactions at the beginning of the rental process, then it gets passed over to one of the property managers in my case some unprofessional guy, this is the point where the issues begin but seem to never end. The guy never answers and when he returns calls if he ever does, comes off as if your bothering him to do his work. Upon the process of taking posession of my property, I noticed dog damage i.e. chewing on wooden pickets within the patio area and the cement fiber board on the house, to what he replied was normal wear and tear (really now)? I then noticed trash in yard, to which he replied that there was none, so I sent pictures, then the genius stated, wow that's alot of trash; his solution to me was for me to pick up trash and I'd be compensated, to which I replied, NO. I also noticed other damage, really to much to list here; I have not even seen the inside yet, so I am terrified at this point. Among other things he states it is upon the homeowner to repair damage that any normal person can see is not wear/tear and I agree some things are definitly on owner (normal/real wear & tear), he is quick to point out that judges seem to take the tenants side in any type of legal litigation in an effort to try to coerce a owner and the list goes on. Make sure to check recent reviews, when you check, click on newest so you can see the most up to date information and notice how Liberty is slowly but surely losing stars and if you read through some of the one star reviews, you'll see rudeness mentioned in quite a few, most in a negative fasion. When I looked up Liberty a year ago they had 4 1/2 stars, now 3 1/2 and I think rating wil keep going down. In my opinion they are just in it for the money, which is fine, since after all it is a business. However, they must not forget who the customer is, we hired you all not the other way around. If you read some comments from the employee's in reponse to customer reviews on GGL, it's mentioned that they fired homeowners/clients, seems like some employee's did not get a proper lesson in business fundamentals and this paints a picture of a toxic business model. The property manager I was assigned, is totally incompetent, rude and lazy amongst other things from my point of view and I believe he is the one that replied to many reviews. The real estate agents at the begining of the process also play a big part in this very shady business model by pretty much pushing all responsibility over to the property managers. Basically, it is a way of keeping  there hands clean and leaving the dirty work to the property managers, in a very unorganized type of business model, just my two cents. I bet this company will continue to lose credibility due to hiring people such as the one's mentioned in this review and the unethical business tactics they use. Please do yourself a favor and seek business elsewhere, I have before/after pictures of property and may post for all to see in case proof is needed, since pictures speak louder than words after all. (This just my personal opinion, as stated above, others may not agree for legal purposes)

I had such a wonderful experience working with San Antonio Full Service Property Management. Being…read morea first time home buyer I had no idea what to expect and found the whole process to be quite daunting, but SA Full Service took care of me every step of the way. They genuinely care about their customers and it definitely shows. I would not hesitate to recommend them to my family and friends or anyone else seeking property management services.

Sell your home quick! Have to shout out the best broker Ralph Sanchez and realtor company Fischer…read moreMann Realty. My house was sold immediately for more than we were expecting. Funny story, I needed firewood and didn't want to pay a bunch so I posted on ND. He (Ralph Sanchez) saw my post and answered my search for wood. My husband and I go to pick it up and make friendly conversation only to find out he has a company and can help us sell our home. He is such a kind hearted person and answers every text and question we had and made recommendations and "poof" our house was sold to first buyer in less than a month. Didn't even make it to the open house. If you are unsure where to start, I suggest reaching out to him from this website https://safaithrealty.com/ Thought it was going to be crazy hard and stressful but he made it so easy and quick! Thank you Ralph!

I'm in the Navy and recently transferred to San Antonio. We're in the process of getting a house…read morebuilt. My previous landlord went against his word and changed his mind for continuing our lease month to month until we closed. Trying to find a home in our far west neighborhood, that was willing to accept a six month lease was extremely hard to do. After days of failed searches and feeling desperate I googled "property managers" and after several phone calls to numerous companies, I finally found Andrea Block. She knew it was going to be a challenge but within a few days she showed us a few options close to my daughters school that was willing to work with me. I'm glad to say that we found a house near my daughters school and we couldn't have done it without the help of Andrea. I would highly recommend her. She is an amazing person who went above and beyond to help me when she didn't have to.

Horrible landlords and brokers. Robert Libby will blatantly ignore you if you confront them on how…read morethey haven't bothered to change your locks or other concerns. The maintenance is hard to access in emergencies and they're the textbook definition of predatory landlords. Don't recommend.

This is a great company! When I first moved to San Antonio, I rented from them. They were very…read moreattentive and would fix any issues that I had. The apartment I rented was on Magnolia Ave. They are very charming apartments! I would have loved to stay there. I ended up purchasing a house a few blocks away. I'm in the military, and a year after purchasing my home, I moved to Hawaii. Well, I asked Rob Libby with GIC Properties to manage my home. They found a great tenant! I am very happy with GIC Properties and I really trust their professionalism, even when I'm all the way in the middle of the Pacific Ocean!

We've had the pleasure of working with DH Realty as one of their roofing vendors, and it's been a…read moregreat experience. Ken Trude and Tiffany Trude have been incredibly helpful, responsive, and informative throughout the repair process on a large office building. It's clear they genuinely care about their tenants and take pride in making sure their properties are properly maintained. Their communication, organization, and attention to detail make it easy to work together and keep projects moving smoothly. We truly appreciate the opportunity to work with their team and look forward to continuing our partnership. Highly recommended!

I had a wonderful experience working with DH Realty Partners. From the beginning, their team was…read moreprofessional, friendly, and responsive. They took the time to communicate clearly throughout the process and followed through on everything they promised. It's refreshing to work with people who genuinely care and make the experience feel smooth and stress free. I would gladly work with them again and highly recommend their services to anyone looking for a trustworthy and reliable real estate team.

Seb and his team are the GOAT of realty in the San Antonio area... especially for military…read morefamilies. I can't say enough great things about this company. I'm still in awe with the deal he got us on our phenomenal home during a tough seller's market. And to top it off, he made sure all the small details were covered for a smooth move in. Phew... Finally home thanks to Seb.

Thank for your help with purchasing our home. Our transition from overseas was made far less…read morestressful. The video walkthroughs were amazing. Your comparable right ups and inspection team were also great.