I also want to add a little while ago they pushed me to get on birth control and would always say…read morethat "everyone needs to get on it" and when I said multiple times that I'm NOT interested, they kept pushing and pushing and the doctor said "I'm gonna send a birth control prescription to your pharmacy anyway so pick it up". They literally force you and shove it down your throat like it's a sales job. I literally felt like I was forced or pressured into doing something I didn't want to do and clearly stated NO multiple times. Saying "NO" once, should be ENOUGH. This place needs to be shut down. They don't respect people's boundaries.

I am very happy with Tradewinds family medicine. They have a very dedicated staff. Sadie has been…read moretremendously, caring and persistent to sort out my prescription medications. Thank you Sadie!!

I cannot say enough wonderful things about Dr. Nassif and her team…read more Yesterday, my son had been running a fever and complaining of a sore throat. Because we were scheduled to travel first thing the next morning, we wanted to get answers and treatment as quickly as possible. We suspected strep throat and took him to our regular pediatrician, where a rapid strep test was performed around 1:00 p.m. Unfortunately, hours passed without any results or follow-up, leaving us anxious and unsure of how to proceed before our trip. Then Dr. Nassif stepped in and completely changed the situation. At 7:30 on a Friday night, when many physicians would have already been home for the weekend, she welcomed us into her office, personally evaluated my son, administered a rapid test, and within minutes provided a diagnosis. Even more importantly, she immediately arranged for the necessary medication so that my son could begin treatment, feel better, and be ready to travel the next morning. The level of care, compassion, and dedication we experienced was extraordinary. Dr. Nassif didn't just treat an illness--she alleviated a tremendous amount of stress for our entire family. Her willingness to help after hours, her efficiency, and her genuine concern for her patients went far beyond anything we have ever experienced in pediatric care. In a world where exceptional customer service and personalized medical care can sometimes feel hard to find, Dr. Nassif is a shining example of what healthcare should be. We are incredibly grateful for her kindness, professionalism, and commitment to her patients. She turned a stressful situation into a manageable one, and we will never forget it. Thank you, Dr. Nassif for going above and beyond for our family.

We have taken our two daughters to this office for years (since before my youngest was born), and…read moreunfortunately, were treated very poorly and given inadequate care. I would highly suggest you go elsewhere if you want your child to be treated by a team who cares about their well being. Our insurance recently changed, but we continued to go to this office and pay 100% out of pocket. However our last two visits were so expensive we began the process of finding a new doctor. We are not meeting with this new doctor until the summer when they are available, but we asked Pediatric Care to send over medical records in the meantime. During our last appointment to have my youngest's stitches removed, we asked Dr. Gloria to look at some warts on my older daughter's hand. She said that she could prescribe a specific medicine in the future if needed, but that we can just leave it for now and it will go away. Well, they did not go away, and have now spread to my youngest and her outbreak is far worse. We reached back out to Pediatric Care and asked them to prescribe the medicine Dr. Gloria had previously referenced. They said they would not help us since we had asked for our records to be sent to another doctor. We asked for a Telehealth visit, but they rudely said they would not do this because our case is closed. A Telehealth visit has been their standard for any bump, bruise, or other rash we were concerned about in the past, and allowed us to see the doctor immediately rather than waiting for an appointment. We were clearly being punished for planning to go to a doctor who took our insurance. We reiterated that we could not get into the new doctor until the summer and needed a fast appointment due to the rapidly spreading virus (that they had not resolved the first time we brought it to them), and after much pushback from us, the office assistant very rudely told us that we could schedule to come in for another visit and they could let us know at the appointment if they could do anything. We could not afford to pay our average out of pocket cost of $300 for an appointment just to see if they'd be willing to help us or write a prescription, and also could not wait for an appointment due to the rapidly spreading nature, so we were forced to go elsewhere. They were very clearly done caring about my children or our family despite years of seeing them, and we are extremely disappointed and disheartened by their attitude, extreme hostility from the office staff, and inability of the doctor to resolve the issue when we first brought it to them.

I really wanted to leave a positive review because Dr. Bhattacharyya's administrative and support…read morestaff have always been kind, friendly, and compassionate. Unfortunately, my overall experience has been overshadowed by the office's consistent inability to stay anywhere close to schedule. I've been to both the Kailua and downtown offices at least five times over the past several months, and nearly every appointment has involved waiting 45 minutes to an hour after my scheduled appointment time. I completely understand that Dr. Bhattacharyya is an OB and that laboring mothers and emergencies must take priority. That said, this has become the norm rather than the exception, and it feels like the practice has taken on more patients than it can reasonably accommodate. Whether that means hiring additional providers or adjusting the schedule, something needs to change. If you value your time, this is something to seriously consider. Like many patients, I'm balancing work, childcare, and other responsibilities. I make every effort to arrive early and plan my day around these appointments, so repeatedly waiting close to an hour after my scheduled time is frustrating and, frankly, disrespectful of patients' time. My final experience was today at my second post-operative appointment. My appointment was at 7:30 a.m., yet it was already apparent the office was running significantly behind before the morning had even really started. After waiting 15 minutes with no indication of when I would be seen, I had to leave because I had work and childcare commitments. It was disappointing to miss an appointment I needed simply because the schedule was already so delayed. I was also concerned about patient privacy. Both offices are quite small, and I've frequently seen patients standing because there aren't enough chairs, with others waiting in hallways or sitting on the floor. On more than one occasion I was placed in an overflow office area where I could clearly overhear staff discussing other patients' medical information. I also observed passwords written on sticky notes in plain view. While I understand healthcare offices can be busy, these experiences made me uncomfortable and raised concerns about patient confidentiality. I appreciate the kindness of the staff and understand that obstetrics is an unpredictable specialty. However, consistently running 45-60 minutes behind schedule and allowing patient privacy to be compromised are issues that deserve attention. I hope the practice is able to address both, because patients deserve compassionate care that also respects their time and confidentiality.

Dr. Bhattacharyya is clearly very intelligent and prioritizes safety, but I found him to be lacking…read morewarmth and engagement. Unfortunately, this is not an OB/GYN office I would return to for future pregnancies. The midwives, however, were wonderful -- compassionate, attentive, and helped provide some of the warmth I felt was missing during my interactions with Dr. B. Experiencing a miscarriage is difficult enough, and it became even harder when I felt out of the loop regarding what was happening with my body and what follow-up care I should expect. I was brought in for two follow-up visits. At the first, Dr. B performed an ultrasound and identified retained clots. At the second visit, I was left waiting in the back office room for about 20 minutes while listening to a healthy, active fetal heartbeat from the neighboring room -- an extremely painful experience under the circumstances. When he finally came in, I was asked if I was done bleeding and then told I was "good to go." There was no repeat ultrasound and no HCG testing. While I respect Dr. B's clinical knowledge, I believe compassionate communication and thoughtful follow-up are essential during pregnancy loss. Unfortunately, that was missing here.

Visited today as my PCP was closed. Came in at 11:30 a.m. and greeted by Taylor and found that I…read morevisited before so my paperwork was on file. She immediately took me to the back room and not too long after was met by Chris who asked what the problem was and after inspecting my foot knew what is was and and prescribed medication, called it in and was on my way to recovery. So Grateful for both Talor and Chris' caring attitude and am glad that I revisted this urgent care facility. Chris also mentioned to call him if I had any questions. Appreciated his kind and caring attitude.

My PCP was booked out til the next month and I had to get a clearance for my surgery. The surgeon's…read moreoffice referred me to Braun Urgent Care in Kailua. I don't go to Kailua often so it was a bit tricky finding it. It's located in a small shopping area Kailua Beach Center where Island Snow is-tucked away at the far end. Look for the bright yellow facade of the eatery next to it. Staff was super nice and I was seen in a short time, much, much shorter than I would in town. Everyone was professional and they took my HMSA/Blue Cross insurance. I would recommend this place if you live in Kailua and need an urgent care visit.

Dr. QUINIO is so caring and always tries to get us in quickly if possible even with her busy…read moreschedule. She is warm and welcoming and very thorough. We appreciate her!!

My husband saw Dr. Cherie Ng PA who was thorough and very caring. She was knowledgeable and…read moreprofessional.

update 7/30/26 Pros. Super nice staff, nice P.A. and etc. Cons=They never answer the phone for ?…read morereasons. I'm a retired doc and used to work Urgent Care (we called it urgent scare;) moon lighting...this clinic does NOT give any real treatment, can't read x rays, and labs/xrays are through Castle hospital and then they will call w/results DAYS later? So--ON SITE-there is nothing for URGENT care, NO DOC, only a P.A. or NP. So no complex suturing, (sign says simple lacerations but I don't think they suture), no reading X-rays etc. The Castle facility across the hall does the X-rays but no one there can READ them in the Urgent Care clinic? Unbelievable. I read my own and had a shattered big toe, comminuted=pieces. When they finally called a few DAYS later he said I broke my toe; FORGOT to say 'comminuted', as that is not just a BREAK--that is shattered into several pieces and many times needs pining/surgery to fix. The Radiologist DID say 'comminuted, slightly displaced' but whomever called me NEVER mentioned the MOST important part of that X-ray result! No mention at all! OMG! If I had not read it myself when it was taken (the Castle tech is EXCELLENT at reading but can't say anything 'officially';), and believed it was just a simple break where you 'buddy tape' to the next toe? That could have been VERY BAD. They also do not do referrals? What? So if they have ...let's say, a knee injury or back injury they treat acutely...needing ortho eval...they will not refer? That is highly unusual and I have never heard of an urgent care center that does not refer, does not have any lab results on site, and the staff cannot read a simple X-ray--as no docs! So, they can only do whatever is EASY, non URGENT --very unusual, and useless for ANY injuries. At least in an ER, you may wait, but you will know something is fractured then, x rays READ, (and also officially thru the radiologist later), treated, and also be referred if needed. I'd NOT go here unless it is something really simple, covid tests etc. until they are staffed properly! YES! The staff is nice, so got 5 stars but LACK of treatment ability is ZERO stars=3 stars...sorry! Any UC Clinic usually does urgent cases, sutures, reads xrays, does basic labs on site etc. An UC clinic w/o any docs, can't truly DO anything urgent! As I said, VERY unusual. And, NICE staff. It's not their fault that it is not staffed fully! aloha

I visited Windward Urgent Care on Tuesday, April 21 for concerning symptoms. I clearly described…read morethem to the provider, but my concerns were brushed off with what felt like a lazy and dismissive attitude. I was sent home without adequate evaluation or follow-up instructions. Unfortunately, my symptoms worsened, and just two days later I had to go to the ER, where I received the care and attention I needed. This delay could have been avoided with more thorough attention during my urgent care visit. I understand urgent care can be busy, but patients deserve to be taken seriously -- especially when they're seeking help for real issues. I hope the team uses this as an opportunity to improve listening, diagnostic diligence, and patient communication. I will not be returning to this location and would caution others to consider all options carefully when symptoms feel significant

Parking is unfortunately paid/metered everywhere, even in the lot designated for this building…read more They really need to have a few spots for Reis Pediatrics only, I've never had to pay to park at any drs office before, so that shocked me! The lot is shared with many businesses (cinnamons, Manoa, etc) so if you see those businesses you are in the right place. Enter the building on the side that is facing the parking lot and go to the doors on the left side and up to floor 5. Waiting room is fine but quite small and I wish they had a 'sick' waiting room vs healthy/routine check up area or something. It's hard to keep kids from wanting to explore the room but I'm anxious about sick germs in such a small waiting space. They texted me that I could come 30 mins early if available, so I did and got in right away. I walked out and finished before my actual appointment time even started so that was great! My provider was wonderful, not rushed, and great rapport with kiddo. This was an appt to establish care and do a routine toddler check up. It was very clear our provider read our prior charts from where we transferred and was very in tune with even the smallest details about my kiddos prior care. I wished I could have at least met our primary care Dr, if even briefly during our initial visit to make sure it's a good fit. But the NP we met with was great and we feel good about continuing care. The building is outdated and parking was a bummer but the care seems like good quality and we're excited about continuing care here.

Very unaccommodating if you have young children. Very rigid with scheduling. You may not always…read moreget an MD and most likely get a Nurse Practitioner.

Very professional, caring employees; attentive to detail and patient's needs…read more Appointment went smoothly and timely.

I injured my toe last Sunday. It got all big and purple and I went in to see if it was broken…read more The APRN said a couple times it was almost certainly broken, but she couldn't find the fracture on the x-rays so she was going to send the x-rays to a radiologist and call me. It's been a week and no one has called me or returned my voicemails. They just sent me a bill for $320 after insurance, but I still don't know if my toe is broken. I basically am going to be stuck paying $320 for nothing and may have to go to another doctor to see if my toe is broke because it still really hurts