CVS minute clinic really needs to update their info on the website. They need to say "appointments…read moreonly" and "no walk-ins accepted". Went there at 3:45pm hoping to be seen as a "walk in" as their website said there were no appointments available, but that they "were open till 6:30pm for walk ins". Started to check in, only to get to a screen that said "no more walk ins available today". LOL! There was NOBODY else there waiting to be seen. No other "walk-ins" hanging out. No "walk in" names on the screen. SMH. Definitely not providing the service that the minute clinic was stood up to provide. They really need to make it clear that appointments are required and no walk ins accepted.

Walked in around 9am and checked in on the kiosk, there was only 1 other person before me, the…read moreolder lady behind me was making a fuss she didn't know how to check in online or on the kiosk so the assistant manager of the CVS helped her and got her to cut in front of me which was fine she's older not a problem... so I should be #3... on the actual waitlist screen I'm the top name around 9:15 I get the confirmation text my appointment is for 11:30? Wtf? So I wait patiently until one of nurses are available then I saw a name magically pop above mine on the waitlist and a few seconds later the lady pops in and the nurse takes her in... ok fine I can let that slide... it's now 10:30 and I finally talk to one of the two nurses and ask how come my wait is so long when I'm the only one on the waitlist... she said they're fully booked and it's up to me if I want to wait.. and she took someone who just arrived in. Online booking appointments DO NOT SHOW on the actual waitlist in the store and if you walk in and check in on the kiosk Good Luck. I ended up cancelling and just got a consultation from the head pharmacist instead. If you want to come here #BookOnline do not walk in expecting a quick visit.

Very professional, caring employees; attentive to detail and patient's needs…read more Appointment went smoothly and timely.

I injured my toe last Sunday. It got all big and purple and I went in to see if it was broken…read more The APRN said a couple times it was almost certainly broken, but she couldn't find the fracture on the x-rays so she was going to send the x-rays to a radiologist and call me. It's been a week and no one has called me or returned my voicemails. They just sent me a bill for $320 after insurance, but I still don't know if my toe is broken. I basically am going to be stuck paying $320 for nothing and may have to go to another doctor to see if my toe is broke because it still really hurts

This review is for the Center--not any individual doc--some of which I'd RUN from. The staff here…read moreare congenial, professional and local-style friendly too. X-ray techs are super nice, lab staff excellent 'stickers';), PT Dept. are great too-- and all in all this is a great hospital Xtension, great staff, and I always have a pleasant time there.

Adventist health care imaging in Kaneohe are terrible (wish I could use another word besides…read moreterrible". Got there before 9:30am just to get X-ray. Never get in til 10:20am. We watched at least 20-25 people walk in after us and they all got in before us. Imaging in town at different places never make u wait even 10 minutes. Ain't ever coming back here this is the facility on the corner of kam Highway and lilipuna rd. Have ASB one corner Aloha gas one corner and this facility is on the corner right across Aloha gas.

Visited today as my PCP was closed. Came in at 11:30 a.m. and greeted by Taylor and found that I…read morevisited before so my paperwork was on file. She immediately took me to the back room and not too long after was met by Chris who asked what the problem was and after inspecting my foot knew what is was and and prescribed medication, called it in and was on my way to recovery. So Grateful for both Talor and Chris' caring attitude and am glad that I revisted this urgent care facility. Chris also mentioned to call him if I had any questions. Appreciated his kind and caring attitude.

My PCP was booked out til the next month and I had to get a clearance for my surgery. The surgeon's…read moreoffice referred me to Braun Urgent Care in Kailua. I don't go to Kailua often so it was a bit tricky finding it. It's located in a small shopping area Kailua Beach Center where Island Snow is-tucked away at the far end. Look for the bright yellow facade of the eatery next to it. Staff was super nice and I was seen in a short time, much, much shorter than I would in town. Everyone was professional and they took my HMSA/Blue Cross insurance. I would recommend this place if you live in Kailua and need an urgent care visit.

This review is for doctor la bounty she was amazing she checked on my son after his visit at the er…read moreI have never had any doctor reach out after an er visit until we met doctor la bounty she is amazing you can tell she truly Cares

I have lived here for 30 years and never had a single problem receiving medical care in the Castle…read moreER until after Covid when they started staffing the ER with visiting nurses from the mainland. Many stayed because they like the Hawaii lifestyle but they know nothing about Aloha. I will never go back there again unless I am unconscious. I don't like hospitals and get anxious when I have to go, and they were so rude to me they turned it into a full blown panic attack. I tried to leave and they physically restrained me after I said these words "You do not have permission to touch my body." They violated my space in a big way, and that is illegal. You don't have a right to hold a patient down who does not want to be touched. I was already out the door at that point. You're lucky you didn't get sued. Then when I was sitting on a bench waiting for my husband, and meditating to calm myself down, they threatened to call security and HPD to remove me. I'm thinking go ahead, maybe they will give me a ride. Then they did send a humongous security guard who told me I was trespassing on private property and had to leave right that moment. WTF? I'm a little old lady who didn't want to be manhandled either. He was my son's age and was polite and just doing the job they told him to do. I don't blame him. It was those nurses that caused the whole incident from beginning to end. None of them could seem to realize that all I was ever trying to do was leave peacefully. I was in the ER for a reason. Did they expect me to walk home? This was all kinds of wrong. Castle has gone way downhill. P.S. There were witnesses.

Been coming here since I was 14 & I've never changed because no one else knows better than you…read morepediatrician who basically raised you in the medical field. THANKS DOC!

My name is Anela Ochoa. The Referral lady there discriminate people like me. I'm Bi-polar, have…read moreCongestive Heart Failure, and bone to bone knees on both sides. I wanted a electrical wheel chair. Instead they recommended me a walker. I just got threw talking to Nicole and we ended up arguing on the phone and on her other end she was yelling at me. She is so unprofessional. I take the bus and I go to all of my doctor's appointments but there is one thing I'm walking half way to my doctor's appointment but I end up sleeping on the side walk. I just can't make it to any of my doctor's appointments. The Handi Van is not going to work because there always late or don't have a van for me. On top of that i don't have any money. I blew my whole Social Security money on the first week. I'm an terrible money spender who can't save up money. Thank you. Oahu people remember this story and don't forget that you have your rights too.

Just move to Kailua... Every one in the practice was very nice great front desk service... Great…read morenurse and Dr.

Doctor was very understanding and helpful. It was quick and efficient. She was also kind and…read morehonest. Easy to get to clinic and it's very clean and organized.

Highly recommend this Urgent Care Clinic. Dr. Kwon and the whole staff are so wonderful. The wait…read morewas very short and I was seen immediately after going into one of the rooms. The clinic is very clean. Dr. Kwon is very thorough and just so incredibly nice, I felt so comfortable, heard, and cared for by her.

I have been struggling for years with my imbalance of hormone issues and being pre-menopausal…read more Nurse Kathy and Dr. Lerner have been a godsend. They have literally changed my life. They've really helped me feel like my old self again. My hair is growing back. I feel happier. I sleep better and I'm just so grateful for them.

Office staff doesn't pick up phone calls when calling phone majority of time. When you hang up it…read moresends a text message to Klara app. I did not get response for that either on Friday . Really bad. Best to walk in for ....Lack of attention when press five for medically related questions. He got four people in front. Lots of employees turn over. Every time I go there different staff in front and billing too. Best get receipts if you pay cash according to other review .... Lucky for me my insurance keeps tabs. The Doctor is highly friendly, knowledgeable about a lot of things and is a holistic naturopathic open minded type of doctor or else I would give up.

Everything about this place is awesome. The staff, the service and bonus caring people too!!…read more I fell down again and hurt both knees. I was treated twice and both times staff was very nice and efficient. Bonus you don't have to go thru the lengthy process of waiting in an e r where everybody is very sick. I was seen almost immediately and received excellent care. Dressing was applied to my wound and I was given instructions on how to care for it. All in all 100%.

Dr Kanayama saw my aunty for a cut. The staff cleaned the wound quickly, updated her tetanus and…read morerepaired it. Healing very well!