Worse vet ever been to will not ever go back!!! Could not handle a 6 month old puppy with out…read morehaving to medicate puppy. Would not trust them for anything!!!!

This is a very caring and strong Vet. A ton of experience and communicative staff. Have been…read morebringing my dogs here for 15 years. Dr. Harris is very knowledgeable and takes the time to explain all situations. Even worst case. Appointments are usually on time. Phone call questions are returned quickly by a Dr or staff. As per cost any vet care can be expensive. I tend to lean on quality and that is what they deliver. I have suggested them to others.

Kind Staff with vast knowledge . Reasonable rates for things they do . They always trim George's…read moreteeth and nails taking extra time to weigh him and check his ears .

I appreciate Dr Rice and her team. They do everything in front of you which I prefer. Very kind and…read morenever rushed. Prices are also very reasonable compared to other Vets.

Love this vet! Her staff is great, always calls back to check on our pets. Sadly she has cared for…read more3 pets that have passed away , and have always been kind and compassionate. We have been going since we moved to area 15 years ago. I wouldn't take my animals to anyone else. Dr Harris is good as well , Dr Hickin is our first choice

The whole staff is so welcoming and caring when I bring my dog, Mabel, here. Dr. Sattler is very…read moreknowledgeable and explains everything in a way that is easily understandable. Mabel is so comfortable around everyone who works there. It makes me appreciative knowing she's in good hands. I highly recommend Refugee Canyon.

The staff are always great with my dog. They have lots of knowledge and reasonable pricesread more

Just took my cat here for an emergency situation. I called beforehand as instructed for an appt. I…read morelive in Zanesville and PetPlex is the closest "emergency" vet. My cat was experiencing trouble breathing, vomiting, lethargy, etc. initially, I was instructed to drive 1 hour and 10 minutes to Canal Winchester Medvet instead of an appt in 45 minutes at PetPlex because medvet "would be faster" and the breathing issue needed immediate attention. After a lot of back and forth with the receptionist and me explaining an appt in 45 minutes (30 min drive) would be faster than a 1 hour and 10 minutes drive, she agreed to schedule an appt. I had to pay a $180 retainer for the appt. My cat was in a carrier and I brought her into the room. The tech took some quick notes and without looking into the carrier, she said "your cat seems fine and we're vacuuming right now so we'll take her back when we're done." So apparently the vacuuming takes precedent over my cats health (that she didn't bother to even glance at). My cat has complex diagnoses for which she gets routine/bloodwork through another vet. They insisted on copying bloodwork she just had completed, which I reluctantly agreed. The estimate was $1K. After trying to do some of the tests, they removed a lot of tests pretty quickly because she was agitated. They ended up only doing one panel of bloodwork and giving one medication and 2 supplements. They attempted to sell me flea/tick/heartworm medication for a 15 year old strictly indoor cat who clearly doesn't have fleas. While I understand these are important, it doesn't feel like a priority when there are respiratory concerns. Overall, it felt dismissive and lacking compassion. I wouldn't take my pet back here.

We had our new puppy appointment today at Pet Plex. All three of our dogs are seen there normally…read moreby Dr. Portman who is great. The front staff and are Vet tech were professional and kind today also. Our Veterinarian was not professional in the least. After waiting a fairly long time he finally came in to examine our puppy. Standard 3 minute barely paying attention visit with the Vet. He for some reason decided to compliment my wife's "pretty blue eyes" and continued by telling her she "looked really cute". What exactly was that? Sexual harassment from Dr. Jed? He literally did this in front of his technician and I. This was horrifying and threatening. I am a pastor in the area so I tried to not be angry however it's not easy. Let me be clear. We did NOT come to Pet Plex for our puppy's first Vet visit and Dr. Pervert's inappropriate "flirting" and sexual harassment. He is incredibly unprofessional and quite honestly a jerk. We are very upset about this and the mental amd emotional trauma it has caused us. Reverend Sean

Dr. Thomas Peterson and the staff at this Vet office are kind, caring and extremely helpful! Dr…read morePeterson may be super busy but he always makes time to explain what may be going on with your fur baby. I have been coming here for a long time and I hope the practice stays true to their small town friendliness and compassion.

our dog LOVES going to the vet at animal hospital of new albany…read more in addition to having a kind, quick and thorough experience every time we visit, we also took advantage of the puppy training classes offered. Morgan was AWESOME! even though each dog was a different size and progressing at varying levels, she took the time to provide individualized training instruction to each owner and even addressed specific trouble spots as needed. we would recommend the animal hospital of new albany to all dogs!

Awesome staff. Cora our Maine coon gets a little nervous with vet visits but she loves the low…read morewindow in the kitty exam room so she can hunt the birdies while she waits!

Seriously - thee BEST vet office that I have ever been to. Well - with COVID you are technically…read morenot allowed inside, but seriously - the best vet experience ever. SO - with COVID, the "parents" are not allowed inside with their pet. You call the office once you arrive, a staff member comes out to retrieve your pet, the vet calls you once they have visited with your pet, a staff member calls shortly after for payment of services, and then a staff member brings your pet out afterwards. It's as simple as that. I called Compassionate Care after being referred to them by a friend. My family and I added a Shih-Poo puppy (Molly) to our family a few weeks ago so I wanted to do a wellness visit and make sure that she was up-to-date with her vaccinations. The staff members and vet techs were super friendly (over the phone and when getting Molly and dropping her back off). The vet was even more friendly and super informative. Unfortunately, I do not remember his name - but it was not Dr. Miles. I do not see anyone listed on their webpage except for Dr. Miles. The vet went over EVERYTHING with me that had to do with taking care of and training a puppy. He spent about thirty minutes on the phone with me and I absorbed everything that he had to share. I really enjoyed my time with him. It showed me that he was both compassionate and caring! I also really like the app that Compassionate Care uses to keep you up to date with your appointments. With having a puppy, I think that this is super handy. We have another appointment in two weeks for boosters and I am looking forward to speaking with the staff and vet again. If you have a pet, I would highly recommend Compassionate Care!

They have treated my pup so well and have done a great job explaining and answering my questions.read more

My dog has a lingering issue that I have taken her there 5 times with no luck. Instead of going a…read more6th at about $120 a pop, I called and asked if the Vet had any other recommendations, it pains me to see my dog suffer, I'm desperate for relief. 3 times during our conversation the staff member mentioned "You're free to get a second opinion", I'm thinking "no crap", who doesn't know they are free to go to another veterinarian? Felt like she was really saying they didn't want my business. So now I'm searching for a new vet, although I liked the physicians, a smart mouthed staff member ruined them for me.

The front desk is friendly, and the vets and techs are excellent--attentive, caring, and remember…read moreyour pets. I'm so thankful I switched to them a few years ago. My older dog just had some dental work last week and I am thrilled to have my fun loving pup have his spark back.

I recently had a bad experience and reviewed them based of how I felt about the experience. I was…read morehappy that the owner took the time to reach out and discuss the issues with me. He agreed with me that it should have been handled differently by his staff and assured me he would address the issues with his staff, and make any changes needed. I am updating my review to reflect his concern about my experience and willingness to speak with me about my experience.

Staff members very unfriendly. Especially Chris the officer manager.Would not recommend. Did not…read moretreat us or our pet well.