I have lived here for over 8 years now and would recommend to anyone looking for a place to live…read more..Very friendly and helpful office and Ive had a very pleasant experience living here . Maintenance is on top of things whenever I've needed assistance with something and the residents are always so friendly...5 out of 5 for me

Anyone who is thinking of moving here, please BEWARE! This place is very outdated, dingy, and the…read moreapartment and hall lights are at a bare minimum. Some of the staff are rude and unhelpful.

Sterling lakes has been very accessible since i moved in. They helped with a speedy move in and…read moreease of transition The office being available 7 days a week has also been a blessing. They have been available answer any questions i have had. The spacious floor plans are also a huge plus!!!!!!

Our building has been invested with bed bugs! Management has known for months about residents…read morehaving reoccuring investations and have not informed the rest of the building. Now, they are in the hallways, laundry facilities, and going apartment to apartment. Mathew DeVos, manager, has told multiple stories and reasons why this is happening to each different resident that has confronted him of the situation. He has told me that this is considered "not a big problem". DIGUSTING! Don't move here, there is no pride from maintenence or management. Cheap? Yeah, but not worth the headache. Maintenence's idea of fixing problem is just simply bandaging it from the water pipe leaks to building doors being broken into. There is mold growing all over the laundry facility. Other residents do not take pride in where they live. A lot of trashy people, dope heads, and party animals. Not safe for children due to the creeps that stand outside and watch them.

We lived at the preserves for 14 years, they offered excellent maintenance and the manger Brian…read moreWinters was very professional and polite. Entire staff through out the years have been great. We only moved due to us finding a single home dwelling. kudos to the Preserves !!!

What's Really Happening at The Preserves?…read more I've lived here for years, and I've reached my breaking point--not just because of what's happened to me personally, but because of what so many other tenants have quietly shared with me. Tenants are leaving. Not just because of minor issues--but because of Cathy, the property manager, who many are now calling "Daddy's Girl Cathy." Why? Because she's the owner's daughter and seemingly protected no matter what. Multiple neighbors have said she's the reason they're packing up and moving out. I've seen eviction notices taped to front doors in what feels more like public humiliation than management. If it's something important, why not put it at the garage keypad like they do with other notices or mail it to them as they do everything else? Meanwhile, grills are still out today that have been out for months with no consequences. Garage screens and front door screens are still up--again, no consequences. But when I bring things up or try to protect my family, I'm the problem? Cars have sat parked illegally for months without green tags, yet a vehicle left out for a single day gets a violation, even the same people park on the street daily. Make it make sense. There are so many empty units now--and tenants are STILL moving out. One neighbor dealt with a disgusting millipede infestation that never got resolved. Others are just fed up. I've got photos. I've got documentation. And I'm not afraid to speak up and I will continue to do this until I move out the end of the month. We deserve better than this. Fairness. Respect. Accountability. That's not what's happening here--and I'm not the only one who sees it.

Beautiful community, staff is awesome and very helpful…read more My move-in was smooth and the apartment was ready with no issues.

BUYER BEWARE - Beautiful apartments, great amenities, and you will be treated like cattle. Also…read morewatch out for utility prices - $500 / month. My family and I have been staying at Legacy Rochester apartments for about a year. Their sales pitch is great - brand new apartments, state of the art facilities including gym, swimming pool, dog spa, etc. The place is beautiful and the apartments are great, with brand new amenities, I can't deny that. But the experience was very poor overall. You are dealing with a HUGE corporation, and they don't care about you. Their contracts are ironclad, and there is no empathy or anything else. During their sales pitch, they did promise verbally that the swimming pool would be ready "by the end of the Summer". A year and counting, the swimming pool has not been delivered. We moved in, there were no mailboxes - we were directed to go direct to the post office, which is the absolute worst experience, their service is atrocious. The leasing office just kept telling us "this is with USPS, there is nothing we can do". Not really putting the extra effort here. We moved in July 2024, mailboxes were finally installed in February, a full 7 months after we moved in. No pool for a full year, no mail for 7 months, zero concession. Please read all the fine print in their contract. There is a 60 day move out clause. They sent me the renewal paperwork but I had to read the attached document's fine print to be reminded of that... The day before Memorial day they sent me a final notice stating that if I did not give them notice on that same day, I would be responsible for additional rent. I was on vacation for 4 days so I missed that too. I ended up giving them 54 day notice, but they will absolutely not budge, and will be charging me for 6 extra days. Talk about empathy and customer experience. Given the price of the apartment, that will probably be around $700. No pool for a full year, no mail for 7 months, but they are still sticking to their contractual fine print to nail you every possible way. Just watch out, it's really a process and a lot of paperwork. Also note that depending on the unit you got, you might be getting a pretty nice surprise when getting the utility bills. I got a 3 bedroom approx. 1,300 sqft apartment. DTE for electricy it running around $150 - $200 / month in Summer / Fall, but here are the Winter bills: $257 (December); $407 (January); $561 (February); $538 (March). Absolutely ridiculous, I feel like we are heating / cooling the entire building. As great as the facilities look, I really don't recommend this place. Once you are in, you are dealing with the big company and they don't really care about people, stick to the contract and certainly not go out of their way to make you feel all warm and fuzzy.

I had a good experience at this apartment complex. The staff specially Debbie was very helpful with…read moremy move by asking all the questions I had while reviewing the lease form agreement. She was also very kind and caring with ensuring delivery of packages (no matter the size) is delivered to the correct location. Overall, a positive experience for me.

After the first building in 2021, everything went to crap and they don't enforce the no smoking…read morerules. If you do not smoke , you will suffer and it's a crap shoot if you will get a decent apartment, don't let the beauty and cool look of these building fool you....they are nightmares!