Scott in service was an absolute LIFESAVER for my family and me…read more We came in on an emergency and despite service being swamped, Scott made the exception for us. We live out of state and were concerned about traveling back with our kids. 10/10 experience and we are so grateful for Scott + the serv dept. Thank you again guys!!!

I purchased my truck here in January 2024, and the sales team was excellent. Because of that…read morepositive experience, I continued bringing my truck back to this dealership for all maintenance and service needs. Unfortunately, my most recent visit completely changed my opinion. I scheduled an online appointment for 7:15 AM to have a tire repaired. When I arrived, Assistant Manager Josh Taylor told me no one starts until 8:00 AM. He then looked at my tire and immediately said it could not be repaired and that I needed to purchase a brand new tire for over $300. He also said the tire would not arrive at the dealership until 4:00 PM, and since everyone leaves by 5:00 PM, I would need to come back the following day leaving me to commute on my spare tire. I was frustrated and upset, I decided to get a second opinion elsewhere. I went to Evans Tires, where they repaired the same tire for FREE in less than an hour. That experience at Toyota of Santee made me feel like I was being pushed into an unnecessary sale rather than being honestly helped. As a longtime loyal customer, that is incredibly disappointing. Trust is everything when it comes to vehicle service, and this visit completely damaged that trust. I sincerely hope Toyota of Santee addresses this situation and has a serious conversation with Josh Taylor regarding customer service, professionalism, and accurately advising customers. Experiences like this are exactly how loyal customers end up taking their business elsewhere.

Second interaction with this dealership (service department). Similarly as my first interaction,…read morethe dealership was extremely professional, they fixed my truck still under warranty without going through all of the back and forth. Highly recommend this service department. Edgar and Saul were highly professional and attentive to my concerns.

We purchased our 2500 Silverado earlier this year from Brent at Sedano…read more Saul helped us out today and was amazing! He greeted us immediately upon arrival and quickly assisted us with fixing our front license plate that lost one of the mounting screws. Quick and easy fix, and no more rattling sound! It's so nice to have a quality and friendly dealership down the street in the neighborhood of Santee. Thanks Saul!

Had a great experience with Brian. My boyfriend and I didn't have the best credit or much of a down…read morepayment and he sat for hours helping us find the best solution! We walked out with a car and an amazing monthly payment. Not sure why there's bad reviews ! I had a pleasant experience.

DO NOT GO HERE!!! You're basically buying cars from Matilda's dad. They make you pay a lot just to…read moregive you a crap car that breaks down within a year!!!! I called them and told them about the issues but they said "There isn't anything they can do about it"

I purchased a used 2016 GMC Sierra 1500 SLT from this dealership back in February and it was a…read morereally easy process. Salesman Humberto was very good throughout the entire process of the test drive till the end when I was signing the paperwork. During the wait one of the General Managers Bill came out was genuine that I was purchasing a vehicle through Marvin K Brown. Now I'm back for the first service on the vehicle and the check in process was very professional with my advisor Carlos and he gave me a accurate time frame in which the service will be completed. The dealership has a nice waiting area and is overall a nice dealership to come for purchasing and service.

Today, May 17th, I went to Marvin K. Brown GMC, and from the start, it was one of the worst…read moredealership experiences I have ever had. I stood outside in the parking lot for about 10 minutes, and no one came to greet me or ask if I needed help. I then walked inside the showroom floor, and two employees made eye contact with me from their offices and still did not acknowledge me at all. I went back outside and waited until I finally found someone. That person was already helping another customer, so he contacted someone else to assist me. Eventually, I received help and test drove the 2026 GMC Sierra 1500 TurboMax. Honestly, I loved the truck. It was exactly what I was looking for, and I was genuinely interested in purchasing it that same day. However, once we got to the numbers, everything changed. I made it clear from the beginning that I was a cash buyer. Compared to other dealerships, they were only discounting about $4,000 off MSRP, which already was not very competitive. I understand that GMC is currently offering strong Memorial Day incentives on the GMC Sierra lineup, including the $3,500 trade-in assistance and other rebates. However, those incentives are being offered across the board at multiple GMC dealerships, so that is not something unique to this dealership. The main difference came down to the actual dealer discount. Other dealerships are discounting these trucks by $7,000 to $7,500 before incentives, which made this deal much less attractive. Then I noticed an accessory fee of $2,290 added to the invoice without any real explanation of what it even included. The biggest red flag was the $5,495 service contract they added without me ever asking for it. From what I understand, that was an extended warranty. In the 15 vehicles I have purchased over the years, I have never bought an extended warranty because I usually trade in or get rid of my vehicles before they even reach 50,000 miles. There was no reason for that to automatically be added. On top of that, I had my 2021 Lexus IS350 F Sport with only 25,000 miles appraised at another GMC dealership just three days ago, and they offered me $39,000 for it. Since then, I have only driven the vehicle about 35 more miles. This dealership only offered me $35,000, which was a $4,000 difference and honestly felt like a very bad lowball offer. Obviously, I was not going to accept that deal. The only reason I did not already purchase a GMC Sierra at the other dealership was because they did not have the color I wanted. Otherwise, I would have already bought the truck at Honor GMC. Overall, the entire process felt full of hidden fees, lack of transparency, and pressure tactics. It honestly gave me a really bad feeling throughout the deal. If I could rate this experience a negative 1, I would. I was honestly disappointed because, living in San Diego, I wanted to support a local dealership and buy the truck here. Unfortunately, because of this experience, I will now most likely have to drive to Tustin GMC or somewhere in Orange County, where I have consistently had much better experiences and pricing. It sucks having to take my business somewhere else, but if it is going to save me money and provide a more transparent buying experience, then why not? I just wish the customer service, honesty, and transparency had been much better because I truly wanted to buy this vehicle today.

DO NOT BRING YOUR CAR HERE BE AWARE! The owner Jeff is the most disrespectful person I have ever…read moremet. Any time you talk to him it feels like you are bothering him. He charged me to take a look at my AC in my car which he did do, he couldn't figure out the issue and he still charged me, as well as saying if you want me to get a better look you will have to pay again. Jeff is a complete scammer and I strongly recommend NOT going to him.

My son in law directed me to JNB. I have used them 3 times. The are polite, efficient and…read morereasonably priced. No games. I live in Rancho Bernardo and they are worth the drive.

The day before I went here, I went to a dealership in Poway that tried to add on $8,000 worth of…read morestuff. I walked out... and went online and found a car I liked at Carmax. I have worked with the Escondido one and had a pleasant experience. I called and the Customer Service Rep, Michaela helped my save the car, and got me pre qualified. When I got to Carmax, we worked with Josiah. He was awesome; welcoming, knowledgeable and I never got the feeling that he was trying to make the most money from me. The Manager Cedric also came by and we talked for a little bit too. I can see why his employees enjoy working there. He was very helpful assisting Josiah. Both of them just gave my sister and I some very good vibes, seems like they were working for us and ensuring they find the best deal for our needs. I took the Kia soul for a test drive and loved it. The paperwork process took about an hour but that's cause we were just talking about many things. Josiah is very personable and seems like a great kid! Thank you Carmax El Cajon for providing a great experience!

First off, Lorenzo is outstanding. He made the purchase less tedious and I appreciate his…read moreprofessionalism so much. The managers at this location are also very nice and helpful. Background: CarMax let me have a car shipped from their Torrance CA location to this location. It took a couple weeks but they updated me with status when I called, then via email and text. Once the car arrived in El Cajon, I was notified that it was going through inspections and I'd hear from them when it's ready. When the car was ready, I scheduled an appointment. Before the appointment time, they texted me a reminder. I called to get as much of the financing done because I was 75% certain I'd purchase this car after the test drive. Arrived, checked in and went to the lot to find the car. It was just like the photos and I couldn't wait to drive it. I went in and waited. When I inquired about the time, the associate told me I didn't have an appointment and I didn't have a "hold" placed on the car. I told her I saw the car. She said the car was on hold for someone else. I tried to explain that they shipped the car to the location on my request and tried to show her my phone with the email/car photos. She told me that she's just going by what the computer said. Eventually, after waiting, she said she is going to have someone get the car for me. About 30 minutes passed, and she informed me that the car was in "service" and not available but on Monday, she will find out what's going on. I inquired why and she said that it could be a check engine light or the car didn't pass their inspection. I tried to tell her that I have an email from CarMax letting me know it passed all inspections. She refused to listen and sent me away. I got home, called CarMax and explained what happened. The associate pulled up my account with the approved loan for that specific vehicle and told me he was going to email me a link to the car and asked me to confirm that it's the right one. I did. He told me that the car was in the lot and it is the car I looked at when I was there. He said the "hold" on the car is for me. When I returned, the associate who assisted me earlier told me I showed her a screenshot of a different car and that's why it didn't match. That was very bizarre. I test drove the car and it was exactly what I hoped for and more. It was worth the month long wait and I did purchase the car. Overall, CarMax has some very nice cars, they have multiple options for financing, trades and the entire office seemed like a very nice group of professional people. They don't pressure you to buy a car (clearly, since the one associate sent me away). Highly recommend!

I would not recommend Marco. We wanted to look at an Nx in a very specific color for my mom. They…read morehad two of them. One was ready to be seen while the other was finishing up getting certified. We asked about the other car after noticing some damage on the car he was showing us, he goes "they're the exact same car" and "well yeah it's a used car." We asked if he's able to tell us when they were going to be done with the other car so we can take a look but he responded with "I can't take you back there." First off, thank goodness we requested someone else to help us because he was able to get the car to the front and it had no damage to the front unlike the other car he was trying to sell us. Since there were two of the same cars, wouldn't you want to pick the one in the better condition? And secondly, he could've asked them when the other car was ready rather. We knew we couldn't go to the back. He needs better training. Thankfully Tim swooped in to help us out. He was much more helpful. Santiago helped us with financing. He was actually great to work with. We told him exactly what we wanted and didn't want and I appreciated that he was quick to the point and made financing a smooth as possible. Just an FYI, they install some sort of tracking on the car if it ever gets stolen which they make you pay for. I bought my car at Lexus Escondido which they didn't make us buy. Tim was able to work something out for us but had he not, Lexus Kearny Mesa would've been cheaper

I called the parts department at Lexus of El Cajon and was helped out by a gentleman named Oscar…read moreChavez. All I had was a picture of a part I needed; and he was able to find the correct part for me and helped me order it and get everything figured out. Sometimes parts department guys are so busy that they don't want to spend the extra couple minutes trying to help you out, but Oscar was very friendly, helpful and took care of me. Thanks again, Oscar

Excellent service Excellent in every way…read more I called them 5 months ago They came out to check my car Friendly efficient

Review for Sedano Ford (Uriel)…read more We had an absolutely stellar experience working with Uriel at Sedano Ford. To say our situation was complicated would be an understatement -- we had credit challenges, a tough trade-in, and a lot of moving pieces. Uriel handled everything with professionalism, patience, and total transparency. He never made us feel pressured, just supported the entire way through. What really stood out was how thoughtful the team was -- they even gave our kids Matchbox cars to keep them happy and occupied while we worked through everything. That small gesture made a big difference. Despite all the hurdles, they got the deal DONE and truly exceeded our expectations. The process was smooth, efficient, and honestly way less stressful than we anticipated. We walked out with a lease on a Mach-E and couldn't be happier. If you're looking for a dealership that actually works for you and treats you like a real person, ask for Uriel. Highly, highly recommend.