Just purchased a new vehicle and the service was great the salesman were very knowledgeable and got…read moreus all set up with our new vehicle and out the door quickly. Thanks Hunter Fierro for all the help

I went so San Diego from Corona to check out some Tahoe's and Suburban's. I left a dealership about…read more16 miles from Sedano feeling defeated as that dealership did NOT want to work with me. This dealership was on my list to visit, but it wasn't for the Suburban I originally wanted. HOWEVER, when I arrived it was a pleasant change from the prior dealership. I spoke with John who was the internet consultant I had been working with. He handed me off to Joyce and I couldn't have been happier! She was so patient, understanding and just an all around nice lady who made my experience wonderful. I went in looking at the Tahoe Premier because that is what stood out. After seeing it, Joyce and her manager were able to knock off an additional $500 from the price along with increasing my used car amount from $6k to $6.5k after being told it was only worth about $5800. Although I had an offer from two other companies (One being CarMax) for around $8 - $8.6k, I took the offer as I didn't want to drive two cars home. Also, seeing as how the last dealership offered me only $2k for my 2015 Durango in good condition with 101k miles. After a while, I really wanted the Suburban so as they were crunching the numbers I found one on their lot that I really liked. It wasn't the Premier, but to me the only option that I NEEDED were the Captain's Chairs for the second row. This LT was black on black (which I LOVE), had the 22" black wheel package, comfort package and black lettering package and priced just a bit higher than the Tahoe. I took it for a test drive and fell in love. When I got back, I asked John for their best offer and they matched the $4k discount the Tahoe offered even though it was already discounted at $2800. Also, there were NO additional add ons which was much more attractive, so we shook hands and the deal was done. So much easier than the other dealership (side note, that dealership was so petty they were bad mouthing Sedano as I left. Very insecure on their part. No COURTESY at all). From start to finish, Sedano hands down helped me out and made sure all of my needs were met. They were all super friendly and continued to help me after I left their dealership. I was so excited about the Suburban that I purchased the extended warranty without doing my due diligence (I'm the type to do all my research prior to a big purchase). After thinking about it more and doing some research I decided to cancel knowing I would not receive the refund but rather it would be deducted from my principal. Shockingly, the finance department was able to remove that cost from my original deal and redo the deal. I was surprisingly shocked. Couldn't be more excited about my experience.

I still have the Crown Vic, 270,000 miles. Runs like a champ. Quality vehicles sold here.read more

5 stars in my opinion! I bought my daughter a Honda from Don Keating…read more They were HONEST and caring. They offer a limited warranty....that is truly unheard of from a used car lot! They back their cars!

Great prices and amazing customer service. Sam was always willing to meet with me and answer any…read morequestions I had whenever I needed.

He do good job cheap cars always do for customers he is very nice talking with people good luck Alinread more

Following up on my review from nearly three years ago, I want to go out of my way to acknowledge a…read morefew people, as well as the dealership. In my years, I've done business with nearly a dozen dealerships. From the basic, no-frills financing, to this all-inclusive warranted financing, I've experienced it all. Toyota of El Cajon is, without question, the best I've ever experienced, even long after the contract ink has dried. There was an issue with a less-common extended coverage that didn't go as expected. Jose, my service advisor, did everything he could to get it resolved. When he hit a wall, Laura B. got involved. Laura is what some businesses refer to as "a fixer". She relayed what she was doing and who was involved. The list was not a short one. When things were ironed out, she was able to obtain results that kept the dealership and Toyota in good standing by acting in good faith and resolved the warranted coverage to my satisfaction. I will continue to support both Toyota and Toyota of El Cajon!

I have trusted this Toyota dealership to service my vehicle for the past 10 years and never…read moreexpected to leave feeling this disappointed. I brought my vehicle in for a routine oil change, something this dealership has performed many times over the years. After the service, I was informed that the oil drain plug had been stripped and that I now needed to replace the entire oil pan at a cost of approximately $740. Prior to this oil change, there were no leaks, no warning signs, and no issues with the oil pan or drain plug. The damage was discovered only after the dealership performed the service. It is difficult to understand how a routine maintenance item could suddenly become my financial responsibility when the problem arose during the oil change. What is most disappointing is not just the cost, but the lack of accountability. After being a loyal customer for a decade, I expected the dealership to stand behind its work and make a genuine effort to resolve the situation fairly. I received a call from Mr Anderson informing me that he would take care of labor and I would need to pay for parts. I informed Mr Anderson that I did not feel comfortable taking my vehicle back to them since they were not truthful for the beginning. I told him where I would be taking my vehicle and he told me to keep him posted of charges and that he would take care of labor. I gave him the verbal quote and he had no issues other than if the dealership would be charging me a diagnostic test. I told him no and if they did I would give him a call back. Vehicle was repaired and invoice sent to Mr Anderson. Two weeks later and he has not paid for the repair. Customer loyalty should matter. Unfortunately, this experience has caused me to lose confidence in a service department I trusted for many years. I hope the dealership reviews its service procedures and how it handles situations like this so other long-time customers are treated more fairly

Rodent damage on this mustang . They don't even fix it or lower price. Very crazy market and they…read moredon't even try to clean up trade ins . No wonder it's still sitting on the lot . Old tires scratches on interior. They put 0$ into this car just want to flip it and take money and run .

El cajon ford does it again. Made an appointment to drop our vehicle off for warranty work for the…read more5th time. Same issue. Magically they couldn't find the records in the computer. They didn't have record of my appointment. So on so forth. Every time our vehicles has ever been to this dealer it has been unsatisfactory! This was the last straw. We will never go there again!

Excellent service Excellent in every way…read more I called them 5 months ago They came out to check my car Friendly efficient

Review for Sedano Ford (Uriel)…read more We had an absolutely stellar experience working with Uriel at Sedano Ford. To say our situation was complicated would be an understatement -- we had credit challenges, a tough trade-in, and a lot of moving pieces. Uriel handled everything with professionalism, patience, and total transparency. He never made us feel pressured, just supported the entire way through. What really stood out was how thoughtful the team was -- they even gave our kids Matchbox cars to keep them happy and occupied while we worked through everything. That small gesture made a big difference. Despite all the hurdles, they got the deal DONE and truly exceeded our expectations. The process was smooth, efficient, and honestly way less stressful than we anticipated. We walked out with a lease on a Mach-E and couldn't be happier. If you're looking for a dealership that actually works for you and treats you like a real person, ask for Uriel. Highly, highly recommend.

We would like to express our gratitude to Melissa D., the Guest Relations Manager at Honda of El…read moreCajon. After we purchased a car a few weeks ago, Melissa reached out to ensure we had a pleasant experience. She was welcoming, professional, detailed, and genuinely helpful. We truly appreciated her commitment to excellent customer service and found the post-purchase support refreshing. We look forward to reporting this level of service remain consistent in the future.

I came here for a service on my car. Basically oil change and filter changes. Came out of there…read morewith more than I expected. Of course we can only go by what the service person tells you. I went to Moose who was very polite and courteous. What I thought would be an hour to hour & half for my service and after sitting in the lobby for almost an hour I was advised what he recommended for my vehicle. He did offer me an Uber home so I wasn't stuck inside the lobby and was also picked up by uber at no charge. The down side is, if you use a credit card you have an extra surcharge I believe it was 3%. My previous service center did not charge you extra for using a credit card. The lobby area was nice and clean and they offer free coffee & donuts while you wait. They do offer promos so if you have a discount from another service dealer they will accept them. But you do have to bring the offer with you. Everyone who works there are polite and helpful.

It was absolutely a wonderful experience today . The team they have in the service dept were all…read morepolite, organized , and eager to serve you. Big shout out to Henry ( service writer) and the new service manager Mr Flores. It was a nice gesture when the actual service manager (Mr Flores) interact with his team and getting the job done. I was servicing my 2019 challenger GT with 95k miles and I have to say Iam one of those OCD people. Well they made me so comfortable , assured me everything was on a ticket, and a time frame that was very reasonable. The technicians are very careful with your car and I was very impressed how it came back to me. Without a doubt or question, I highly recommend going there and experience a nice place to do business. I was told that Mr Flores ( the new service mngr) has a lot to do with this. thumbs up to everyone! I will be back! Thank you!

Dan in the service department is the most unhelpful person i've ever met. Super passive aggressive…read moreand dismissive. Acts like he's doing you a favor by doing his job. He's unnecessarily rude when you try to ask him any questions. He makes me want to drive my car without breaks in order to avoid "bothering" him. This location clearly needs to revaluate their service department.