5/5 Sedano Chevron - Outstanding Service Experience I want to give a well-deserved shout-out to Edgar Rea, the service advisor who handled my recent visit for a warranty repair on my telematics unit. From the moment I arrived, Edgar delivered a truly professional customer experience. He actually greeted me at the curb, already knowing exactly what needed to be done, and immediately made the process feel organized and stress-free. Throughout the repair, Edgar kept me in the loop with daily progress updates, which is something you rarely see anymore. Once Edgar realized the repair would take multiple days, he immediately arranged a loaner car without hesitation. That was a huge deal for me since I live about 40 minutes away, and it made the trip completely worthwhile. I never had to worry about being stranded or calling someone for a ride. Edgar's dedication to customer satisfaction is exceptional. I've been to other service centers where you feel like just another number -- but Edgar clearly understands how to build trust and deliver top-tier customer interaction. His professionalism, communication, and personable approach absolutely won me over. If you're coming here for service, ask for Edgar Rea. He sets the standard. read more

Bad phone customer service Did not know who even I was speaking with. I said I will call back and they immediately hang up the phone. read more

I have been calling for 3 days to talk to a service advisor. I bought a 1500 Silverado and need some maintenance done on it. No one calls back, when doing the online chat "terrance" doesnt even read the replies. There phone number listed on their google sight rings then immediately hangs up. I am aware the maintenance I need will be way over $1000.00 I was hoping to go to the dealer in my neighborhood. After reading the reviews and just trying to do business with them I will not be going to this establishment. Their are several other dealerships that will take my money. read more

Here's my update for my review dated April 10, 2026. It took a little over a month to finally complete and or repaired my erratic electronic display. It's well understood as to why it took this long to complete. There were several components that had to be replace and ordered from out of the state. They made sure that it is done completely to perfection, and it was a success. So, kudos for a job well done, Frankie, the service advisor. Much appreciated! read more

We just bought a brand new 2026 Chevy Traverse at Sedano Chevrolet in Santee and had a great experience. Our salesman Jorge was fantastic. Easy to work with, personable, and not pushy at all. He made the whole process smooth and comfortable. Roaster, the floor manager, and Brian in finance were also great. The whole team took good care of us and kept everything simple and straightforward. Best part... my wife absolutely loves her new 2026 Chevy Traverse. If you're looking for a new vehicle, ask for Jorge at Sedano Chevrolet. Solid team and a great buying experience. read more

Sedano Chevrolet - Our new ride - Car Dealers Near Me - Santee, California

Not very good customer service from their service department. Got huge attitude from Trevor. Would never take my vehicle back to them or would I ever buy another vehicle from them. Plenty of other Chevy dealerships in the area. Use one of them. read more

This is my second time taking my Silverado to Sedano Chevy for maintenance and Ill definitely be going back for my next one. Frankie was my service advisor and his customer service was top notch. I also dealt with the Service Director Saul, he honored a price match on my alignment from Kearny Mesa Chevy. The whole transaction was smooth, pain free and best of all, done the same day. Thanks again Sedano Chevy read more

Great experience with Sedano Chevrolet. They purchased my used car and gave me quite a bit more than carmax was offering. No issues, what so ever. Very happy to work with them. Thanks Robin for all your help. read more

I had the pleasure of working with Jennifer. She is very knowledgeable and not a SALESMAN who works your last nerve... we really enjoyed her. Thank you Jennifer you rock!!! read more

Huge shoutout to Ethan and the whole crew at Sedano Chevrolet ! All really stand up guys who make the car leasing/buying process super easy. Loving our 2025 Chevy Equinox RS !! I can't recommend them enough and look forward to working with them in the future. Thanks again! read more

Sedano Chevrolet - Car Dealers Near Me - Santee, California

Outstanding experience at Sedona Chevrolet Service Department. After a frustrating situation at another dealership, Sedona Chevy immediately stepped in and did what a service department is supposed to do. They were professional, communicative, and quickly diagnosed multiple issues that should have been found during a basic service inspection elsewhere. They kept me informed throughout the process and, on top of that, provided a loaner vehicle so I wasn't left stranded -- which made a huge difference. This is how customer service should be done. I'll absolutely be bringing my vehicle back here and would highly recommend Sedona Chevrolet to anyone looking for a dealership that actually knows what they're doing and takes care of their customers. read more

Excellent experience. We had visited multiple dealerships looking for the perfect Rav 4, including Toyota dealerships, and our sales person, Lesley, outshined everyone. She responded to my online inquiry within minutes, even sending me a personalized video of the car , and then on the test drive , and afterwards, outlining all of the features of the vehicle.. others should take notes of this skill , it's incredibly helpful! Highly recommended, everyone we worked with was exceptional, Brian in finance as well, so helpful and made the experience stress free and enjoyable! read more

My truck was under warranty and at the service center for over 30 days. They never fixed my truck. I had another shop do the repair and paid out of my pocket for a warranty repair. i would give them a lower rating than F and that is being too generous! This Dealership gets a Minus Five Star Rating! Yelp is forcing me to give them a star just to complete this review or they won't post. What a joke. read more

Nice experience buying a 2023 Chevy Traverse. Salesman Brent was very nice and knowledgeable and easy to work with. They were very busy (it was Saturday) but still detailed the car and even delivered it so we could go home after we did the paperwork. Definitely recommended. read more

Sedano Chevrolet - New to us Chevy Traverse! - Car Dealers Near Me - Santee, California

This review is for Lesley at Sedano Chevy. Let me preface this by saying that.... I have not yet purchased a car. I have indeed been "window shopping" for the past year for a specific type of vehicle and color and trim level. She has gone above and beyond on many occasions to drop links my way and make me aware of incoming deliveries. I haven't found the right vehicle for both choice and cost , but I know WITHOUT A DOUBT that I will be working with Lesley and Lesley only. She is an asset to this dealership, and I hope they know what a helpful, kind, and caring employee they have. read more

After Ford bought back my F-150 Lightning, I decided to give the new Chevy Silverado EV a shot. I reached out to the Sales Manager Ethan Smith to arrange a test drive with one of his sales and I was instantly impressed. The range is incredible, and driving it feels like piloting an electric version of the Avalanche. Ethan went above and beyond to help me navigate the available incentives. It felt like extreme couponing in the best way. I ended up with an amazing lease deal, and I couldn't be happier with the truck. read more

Sedano took open advantage of an elderly disabled man with impaired language and comprehension from a severe stroke on social security. On Thursday, April 8, my boyfriend signed paperwork totaling $62,000 for a used truck. My boyfriend is disabled, with clearly audible speech and reading comprehension issues that are immediately evident. When I spent 7 hours there in person on Friday, the very next day, explaining that the signature of an individual with limited capacity could NOT be valid, both the sales and finance managers kept continuing to sell us different deals and defending their position. Sedano refused to accept a letter from my boyfriend's Speech and Cognitive therapist stating the medical nature of his condition, stating: "How do we know you didn't just make up this form?" That was incredibly offensive. If this isn't resolved very soon, we will be forced to hire a lawyer who will undoubtedly ask in compensation far more than simply cancelling a contract. There are many other places that sell cars. Do NOT go to this one, or any of the other Sedano owned dealerships. read more

Ethan was so incredibly helpful with scoring a killer deal on a Blazer EV. He helped me find rebates that I didn't even know I qualified for. Big thanks to his help we saved a ton of money on a huge purchase, me and my family will be enjoying our new car!! read more

Sedano Chevrolet - Car Dealers Near Me - Santee, California

If you ever need to get your vehicle serviced at Sedano Chevrolet, you wanna make sure one thing. NEVER work with Trevor Bacon. I don't know how he even has a job because not only was he rude and unethical, but he LIES. I dropped my vehicle off on a Friday and when I called to check on it Monday midday they hadn't even looked at it. They say they have loaner vehicles, but this is far from True. The reality is they'll give you a five dollar lift to a rental car place where you're expected to put a $300 deposit and my case because of the number of days over $360 just for the rental. I'm sorry but over $1000 for Service +600 something dollars for Rental is not what I call taking care of the customer. Trevor Bacon did not call me back on Monday. When he called me Tuesday morning around 10:15 AM he said my car will be ready at 4 PM. Now I live in Point Loma and the dealership is in Santee. This is over 45 minutes drive one way. At 3:22 PM he sent me a text that said the car would not be ready till 10 or 11 AM the next day. This is already after I got all the way to Santee. I can't speak for anyone else at the dealership, but this guy was terrible. I had to get Mr. Saul Sedano involved who was very professional and nice. But even after all the unnecessary stress confusion and lies from Trevor Bacon. One of the issues that I brought up when I dropped the car off for service he never wrote it down on his service sheet. Then he had the nerve to try to tell me that I never brought it up. Basically calling me a liar. I looked in my car and found proof of a little piece of paper I wrote with a list of things I wanted them to service. Even after showing him that my display screen was showing in action unavailable message due to a phantom touch as of something was touching the screen, but nothing was. Instead of trying to make it right he just wanted to argue. I don't get upset easily, but he really tested my patience. I'm very surprised that Mr. Sedano has someone like Trevor Bacon representing his company because he did absolutely nothing to 'take care of the customer'. He had one excuse after the next. And when I asked him to have a car ready for me by the time, I got there he said no problem but when I arrived, it took 20 minutes for him to surface, then I was put in a Lyft and brought to a nearby enterprise. He told me everything was paid for and taken care of, but that was another Lie, at enterprise they required me to put a deposit on my card and I'm really just trying to understand how a service Advisor, who said he had been there for six years still has a job. Bottom line avoid Trevor Bacon at all cost.. that guy is terrible at his job, made me, the customer more upset than I already was. And he's lucky that I take prescription medication to manage my stress and impulse levels. So after after six days of my car being at the dealership, I asked him about the display, he made it seem like I never brought it up when I dropped it off, when he clearly either wasn't listening or isn't even care about my concerns. Then at the end, after Mr. Sedano provided an out the door price that we agreed on, Trevor tried to charge me $18 surcharge. I showed him the email from Mr. Sedano and he's still, Argued with me about the surcharge. In the end, my vehicle still has issues on the display and he had the nerve to try to make another appointment for service with me. I was like no thank you, never coming here again! I literally cannot be subjected to that kind of stress, disrespect, and complete. Disregard for my time or anything.! now I have to schedule a new service appointment to get resolution on an issue I told him about when I dropped it off. read more

It was my first time at the new dealership. Taylor Mackin was extremely helpful. He was very professional. Kept me informed about the status of the service on my truck. Thank you Taylor read more

I just got a ev equinox. The whole team was wonderful, but my Sales Consultant Javier Rosa's was the best. Walked me through the whole process and listened to what I was looking for. He never made me feel pressured. Amazing. read more

Sedano Chevrolet - Car Dealers Near Me - Santee, California

Negative Experience Report - Sedano Chevrolet / Reporte de mala experiencia - Sedano Chevrolet English Version Very Bad Experience at Sedano Chevrolet (October 23, 2025) Unfortunately, I had a very negative experience at Sedano Chevrolet during the routine 97,500-mile inspection of my Chevrolet Silverado. I scheduled the service online for $174.99, which included an oil change, tire rotation, and over 30 additional inspections. When I arrived, the advisor named Matt told me it would cost around $240. After I showed him the details from their own website, he agreed to honor the advertised price and perform the full inspection. A few minutes after I handed over the keys, he returned saying that three dashboard warning lights had turned on, even though my truck had none before I arrived. The lights appeared right after he connected a diagnostic scanner. When I mentioned this, he said "that's not my problem" and tried to charge me an extra $240 for a diagnostic check. I spoke with the manager, Mr. Solano, who refused to clear the codes or take responsibility, even though it happened inside their facility. In the end, they only performed the oil change and tire rotation, without completing the full 97,500-mile inspection, yet charged the full price. The process took over three and a half hours, and the customer service was poor and unprofessional. I've visited Bob Stall Chevrolet in La Mesa multiple times, where I always receive transparent and excellent service, but Sedano Chevrolet has been, without question, the worst dealership experience I've ever had. I do not recommend this place due to dishonesty, poor service, and lack of customer care. Versión en Español Muy mala experiencia en Sedano Chevrolet (23 de octubre, 2025) Lamentablemente tuve una experiencia muy negativa en Sedano Chevrolet durante la inspección de rutina de 97,500 millas de mi Chevrolet Silverado. Había agendado el servicio en línea por $174.99, incluyendo cambio de aceite, rotación de llantas y más de 30 inspecciones. Al llegar, el asesor Matt me dijo que costaría $240, pero tras mostrarle la información del sitio web, aceptó respetar el precio y hacer todo el servicio completo. Minutos después, regresó diciendo que el tablero tenía tres luces encendidas, cuando mi camioneta no tenía ninguna antes de entregarla. Las luces aparecieron después de que conectó un escáner, pero me dijo que "no era su problema" y quiso cobrar $240 adicionales por diagnóstico. Hablé con el gerente, Sr. Solano, quien se negó a borrar los códigos o a asumir responsabilidad, aun cuando todo ocurrió dentro de sus instalaciones. Finalmente, solo realizaron el cambio de aceite y rotación de llantas, sin hacer las inspecciones completas, pero cobraron el precio total. Además, el proceso tardó más de tres horas y media y el trato fue poco profesional y sin empatía. He sido cliente de Bob Stall Chevrolet en La Mesa, donde siempre me han atendido con transparencia y excelencia, pero Sedano Chevrolet ha sido, sin duda, la peor experiencia que he tenido con un dealer de Chevrolet. No recomiendo este lugar por falta de honestidad, servicio deficiente y mala atención al cliente. read more

I'm writing this review on behalf of my sister. She purchased a vechical from Mission Bay Chevrolet, now Sedano Chevrolet. She took her vechical in for a routine service on January 22, 2026. Mind you, she had no problems prior to the service. She picked her vechical up that evening with no problems. 24 hours later on her way to a function, the car simply shut off and it continued to shut off three more time. Once while in motion. She returned the vechical to service today. January 26, 2026, only to be told they would have to retain her vechical for an additional 2 or 3 days. She was offered nothing for her hardship and inconvenience. Her car was fine prior to the service. So you make the mistake and I pay the price? That is the epitome of bad service. When asked if she could get a loaner, the answer was; oh no! We don't do that. I won't mention the exorbitant amount she rendered for bad service. When the dealer creates the problem, the customer SHOULD NOT carry all of the burden. She should not be left without a vechical while they figure out their mistake. That is simply bad customer service. read more

I was looking at a truck and I was told the gps and catalytic warranty is legally supposed to be on the vehicle so they cannot take it off. do not recommend waisting your time with a scam dealership. read more

Ethan is the best sales manager you can ask for when dealing with anyone in the car business. He went above and beyond to listen to my needs and get me in a vehicle that not only fits my budget, but also my personal requirement that every vehicle I own must be blue. read more

Sedano Chevrolet - Car Dealers Near Me - Santee, California

An absolute waste of time. I waited 2 hours for them to try and charge me $3,000 in maintenance that they said I Must have. I just wanted my brake pads looked at. When he finally agreed to change the rear brake pads he told me it would cost $850 b/c he had to take the rotors off. Maybe he isn't familiar with the process but 1. that is lie. 2. the cost is absurd. Do not waste your time here. read more

sal, service manager is great even though GM cant even respond to issues in timely matters. thank you sal! the kids that work there need to learn from their boss. read more

Prices are too high for an oil change for my vehicle. I wouldn't recommend having it done here

I just want to say that Trevor from the service department is great. He help us with our vehicle that was having issues with injectors such a great customer service. read more

We stopped in and Alan helped us. We ended up buying a 2026 Trax 2RS, and we LOVE it. This new dealer is beautiful and so is their customer service! They even have a car inspection area to receive your new car, complete with lighting and red carpets! It's cool if you buy at night, to be able to see the car well lit. If you are thinking of getting a Chevy, stop in at Sedano Chevrolet, ask for Alan, and tell him Laura sent you! read more

I was in the market for a 2026 Chevrolet Equinox EV. I didn't want to deal with the "typical" car salesmen punchlines and people so I was already dreading my upcoming purchase experience. I met sales manager Ethan Smith the minute I entered the dealership which led to an amazing sales experiences. He understood all of my concerns and handled them more than appropriately. He helped me understand all of GM Financials rebates and showed me which rebates are best for my lease purchase. Overall, I am glad to have picked Sedano Chevrolet and have dealt with Ethan Smith. I will definitely be returning! read more