Today, May 17th, I went to Marvin K. Brown GMC, and from the start, it was one of the worst dealership experiences I have ever had. I stood outside in the parking lot for about 10 minutes, and no one came to greet me or ask if I needed help. I then walked inside the showroom floor, and two employees made eye contact with me from their offices and still did not acknowledge me at all. I went back outside and waited until I finally found someone. That person was already helping another customer, so he contacted someone else to assist me. Eventually, I received help and test drove the 2026 GMC Sierra 1500 TurboMax. Honestly, I loved the truck. It was exactly what I was looking for, and I was genuinely interested in purchasing it that same day. However, once we got to the numbers, everything changed. I made it clear from the beginning that I was a cash buyer. Compared to other dealerships, they were only discounting about $4,000 off MSRP, which already was not very competitive. I understand that GMC is currently offering strong Memorial Day incentives on the GMC Sierra lineup, including the $3,500 trade-in assistance and other rebates. However, those incentives are being offered across the board at multiple GMC dealerships, so that is not something unique to this dealership. The main difference came down to the actual dealer discount. Other dealerships are discounting these trucks by $7,000 to $7,500 before incentives, which made this deal much less attractive. Then I noticed an accessory fee of $2,290 added to the invoice without any real explanation of what it even included. The biggest red flag was the $5,495 service contract they added without me ever asking for it. From what I understand, that was an extended warranty. In the 15 vehicles I have purchased over the years, I have never bought an extended warranty because I usually trade in or get rid of my vehicles before they even reach 50,000 miles. There was no reason for that to automatically be added. On top of that, I had my 2021 Lexus IS350 F Sport with only 25,000 miles appraised at another GMC dealership just three days ago, and they offered me $39,000 for it. Since then, I have only driven the vehicle about 35 more miles. This dealership only offered me $35,000, which was a $4,000 difference and honestly felt like a very bad lowball offer. Obviously, I was not going to accept that deal. The only reason I did not already purchase a GMC Sierra at the other dealership was because they did not have the color I wanted. Otherwise, I would have already bought the truck at Honor GMC. Overall, the entire process felt full of hidden fees, lack of transparency, and pressure tactics. It honestly gave me a really bad feeling throughout the deal. If I could rate this experience a negative 1, I would. I was honestly disappointed because, living in San Diego, I wanted to support a local dealership and buy the truck here. Unfortunately, because of this experience, I will now most likely have to drive to Tustin GMC or somewhere in Orange County, where I have consistently had much better experiences and pricing. It sucks having to take my business somewhere else, but if it is going to save me money and provide a more transparent buying experience, then why not? I just wish the customer service, honesty, and transparency had been much better because I truly wanted to buy this vehicle today. read more

I have a 2022 GMC Sierra AT4 2500 that I bought used, and after having it for about 4-5 months I started running into several issues. I brought the truck to Marvin K. Brown since it was the closest dealership in my area, and that's where I met Joseph Bates. Right from the start, Joseph was professional, personable, and easy to talk to. Throughout the entire process he has been nothing but kind, honest, and trustworthy. He treated me like a friend and treated my truck as if it were his own. He helped me from beginning to end and made sure every issue was addressed. Another person who deserves major recognition is Charley, the technician who worked on my truck. Charley was incredibly honest, knowledgeable, and determined to get my truck running in top shape. After bringing the truck in multiple times, he could tell how frustrated I was, and he made it his mission to make sure my truck would run better than ever. Joseph Bates and Charley -- thank you both so much for your patience, your hard work, and your dedication to helping me through this. I'm genuinely grateful I met you both, and you absolutely deserve recognition for the way you take care of your customers. read more

Marvin K Brown Buick GMC - Car Dealers Near Me - San Diego, California

I called MKB over a week ago to schedule some recall work on my GMC terrain. I was told I'd need to talk to a service person, but the lines were busy, and they would call me back. In the last week I have received two calls from someone asking if I was interested in a Terrain. When I explained why I had called they said I needed to talk to someone in service and they would have them call me. No calls to date. read more

After dealing with Marvin K Brown if you want to feel value as a customer, do not waste your time here. Of course this is my opinion based on the last 30 hours. I won't bore you with all the facts, however, I thought I purchased a new car yesterday from MKB. I left the dealership, expecting my new car today, a 5 star customer. However, my salesman did not respond to my text. I finally called the dealership about 3:15 pm, and was told my salesman was there but gone for the day. I asked to speak with a manager and left a voice mail. I also called my salesman. None of my calls were returned. So at 4 pm I went to the dealership. When I went to the dealership. I was told that the deal was not done correctly. This was according to the person in charge, who had problems keeping his story straight about the problem. I asked what I did wrong and I was told nothing. The person in charge did nothing but talk about the problem and nothing of trying to fix the problem! A complete waste of time at MKB. I feel like a piece of meat begging them to take my money. Stay away unless you like wild stories about why you can't buy a car of cash. read more

This team at Marvin K Brown is the best team to purchase from hands down!!!!! We had a horrible experience of unprofessional and inappropriate upselling and misleading from another dealership where they lied and lured us in for a National deal but when we arrived, told us it was unavailable and tried to force us to buy a different luxury expensive lease. We were on the last day of our lease and had 1 day to purchase a new one. The other dealership took advantage of that and tried to force us to buy something out of budget. But THIS INCREDIBLE TEAM at Marvin K Brown GMC took our call 1 hour before closing and promised us the National deal we requested was available, and expedited the most high quality, personal, attentive and caring service we have ever experienced!! Truthfulness, care and expert level service. We were able to secure the National deal on a gmc lease, but not just that- we were blessed with expert level service to show my mom how to use the car features, help with set up for an easy drive off, and just the most incredible and friendly personable service you could experience. Fred, Jeffrey and Jade are phenomenal and it's proven because they have actual tenure with the company and have been there for a long time. They believe in old school, true and honest selling and service with no BS. Thank you for being a light to the community team!!!! We appreciate you so much!!!!!! read more

I have been a MKB customer since 2018 when I purchased my brand new 2018 GMC Yukon. I have really appreciated the great service I get from the dealership team. Yesterday, I had a FABULOUS experience with Sean Heinen and his support team. Someone had stolen two (2) lug nuts off my front wheel. I didn't notice until 3 pm yesterday (Friday 04.19). I drove up unannounced and Sean addressed my problem right away. The rest of his support team went right to task, getting me two (2) new lug nuts and installed them while I waited. Totally unannounced and I was in and out in about 15 minutes. Love this dealership and love the support team! I am MKB Fan for Life! Bill read more

AVOID this dealership. We've had a horrible experience with this dealership from the beginning. This past August, we bought our brand new GMC 2024 Acadia Denali and have already had 3 major issues: 1) The buying process was horrible. We came in to test drive the 2024 GMC Denali and we ready to buy immediately after. We were told they didn't have the model we wanted but could get one from a nearby dealership in a day or two at the most. We were ready with our payment and eager to sign, but then had to wait TWO weeks before a car was ready for us. We had to follow up constantly on the status of the car instead of them reaching out to us. I wanted to stop with then right there, but my husband went ahead and bought the car from them even after that huge red flag. They also didn't give us the 2 set of keys that comes standard because it wasn't available. Again, terrible buying experience. 2) After 10 days of owning our brand new car, a thumping sound from the right front fender started. We had to bring the car back and the maintenance man said he had never seen anything like that on a new car and would have to order parts. This was a BRAND NEW CAR and it already had problems. Again we were told it shouldn't take too long, they just needed to order the part and then the labor should take no more than an hour. Again, we had to follow up daily for status on our new car. When we finally got a hold of someone, we were told they would most likely take care of our first payment since they were aware of how it looks that a new car is already in repairs for longer than we owned it. It was in repairs for 16 days and we had only owned it for 10 days. We finally got the call and had our new car after countless calls/texts. Again, NO ONE ever follows up, you have to do it. The customer, not the dealership. 3) Now I am currently having to follow up on having the car payment paid for as was told to me when we were waiting for our car. We have had our car back for a week and yup, NO ONE has contacted us on starting that process. I am not surprised. So now I have to hound them down with calls/texts again for another issue. I cannot wait until we are done with this dealership. Do yourself a favor and use a different location. read more

I have purchased cars from Marvin K. Brown for the last 30 years and they have always taken care of me. I have referred friends and family and they have been given the same top-shelf service. Greg White is the service manager, he runs the service department at MKB with care and compassion. People come in with problems and leave feeling like they were taken care of and NOT taken advantage of. My transmission went out on my Yukon and it was devastating. Mr. White and his team took care of me and even went out of their way to save me money at every turn. It's nice to know when you bring your vehicle to Greg and his team that you will be taken care of. Thanks for all your help Mr. White lifetime customer, Greg Williams read more

So 3rd encounter with them 9-16-21 The DMV department emailed me "telling me " not asking that I have to go get a weight certificate since they failed to do so since the vehicle came from out of state! Not only did they screw the pooch on the sale of this truck and handle it professionally they failed to get the truck weighed so they can register it ! It's been 3 weeks and they are just fighting this out I wouldn't buy another vehicle from them if whey were the last dealership on the planet ! I have had over 70 vehicles and not once has a dealership screwed up this bad !! read more

Marvin K Brown Buick GMC - The truck purchased - Car Dealers Near Me - San Diego, California

Crew cabs, crew cabs, crew cabs! That's all this dealers orders for truck configurations. No long beds, or extended cabs with diesel engines. All they order are crew cabs with regular or short beds, a configuration that SERIOUS TRUCK BUYERS DON'T WANT. We want an extended cab with a long bed and a diesel engine. In all of SoCal, only one dealer has one right now.... in INDIO! About 100 miles from San Diego. This is the case for many GMC dealers, not just MKB. Which begs the question -- who's the one ordering these configurations? Do they not have an imagination? Why are they struck on crew cabs? Makes no bloody sense to order the same configuration when your customers have different demands. Wake up and start ordering some extended cabs instead of all crew cabs. read more

We've had great service at this location until this week. Dropped the car off over the weekend, service writer told us they would diagnosed it Wednesday and fix it Friday. Called several times today and got no return calls. Finally got a message that it would be another seven days before they could even diagnose the problem. We decided to pick up our vehicle go to a different dealer. When my wife went there she was treated very rudely by the service writer as if he didn't have time to hand her the keys. We just wanted somebody to answer the phone and to give us an honest estimate of how long it would take. I will say that the young man that moves vehicles around the lot was at least professional, apologetic and service oriented. Pretty much everybody else was not. Very disappointing this used to be the premier place to buy and service your vehicle. read more

I had purchased a 2019 Yukon brand new stickers on the window and noticed later on the bumper has been painted and the general sales manager mentioned to me by law if it's under $1500 they do not have to report it to me but on the contract it did state new car Marvin Kate Brown are scammers stay far away do you self a favor by North County GMC read more

Best service I have ever recieved from a dealership. Service Advisor Oscar Monroy helped me with my warranty service for my 2014 Cadillac XTS. Oscar was extremely helpful and took his time to listen to my concerns. Brought my car to him after another place misdiagnosed the issues. He made sure to take time and explain the issues to the warranty company getting all repairs covered at 0 deductible. Oscar and his service team did an amazing job keeping me I formed and getting everything replaced. He never tried to oversell or scam me into getting service I didn't need which is what I normally experience at dealership. Thank you Oscar ans MKB Cadilliac for a wonderful experience. Highly recommend will bring my car here again. read more

Met Kyle D. in University Heights Sunday evening on Park Blvd. seemed like a really nice guy. He told me he worked at MKB, and I said I was looking for a bigger vehicle that could work as daily driver and weekend projects, etc. Went down to see inventory on Tuesday midday and he found the perfect solution - 2015 GMC Terrain, low miles, 172 point certified used, with 6 year / 100,000 Mile powertrain warranty. Borrowed for a couple hours to show my wife and then bought it a couple hours later! My experience with Kyle as a salesman was hands down the easiest transaction I've ever had at a dealership. Very relaxed, knowledgeable and no pressure purchase. Thanks!! :) read more

Marvin K Brown Buick GMC - Here's Kyle pointing to the fact that we've got the Ride that works for me! - Car Dealers Near Me - San Diego, California

I purchased a used 2016 GMC Sierra 1500 SLT from this dealership back in February and it was a really easy process. Salesman Humberto was very good throughout the entire process of the test drive till the end when I was signing the paperwork. During the wait one of the General Managers Bill came out was genuine that I was purchasing a vehicle through Marvin K Brown. Now I'm back for the first service on the vehicle and the check in process was very professional with my advisor Carlos and he gave me a accurate time frame in which the service will be completed. The dealership has a nice waiting area and is overall a nice dealership to come for purchasing and service. read more

So, I rated this dealership 5 in November of last year for the awesome service from everyone from the salesman, Paul Dixon, to the cashier. Came in today for my first service on the Terrain I leased, and it's 5 stars again. These people are awesome! First, receptionist was friendly and efficient: got me an oil-change appt. for the day after I called. I arrived on time and my car was also taken into service ON TIME. When's the last time that happened at a Toyota dealership? I can answer that question from experience: NEVER. They said an hour and 20 and that's how long it's taken; car's just about done now. Oh, and while I was waiting, the guy who sold me my car half a year ago came by and greeted me by name. And then an employee offered me coffee, water ... or chocolate! Not kidding! I should also mention the guy handling my service, Jesus Navarro: friendly, polite, and so helpful. Moved things along a bit when he heard I needed to get back to work by 1:00! No one here ever talks down to you or treats you dismissively. They treat all their customers like gold. Love this place and it's why I'm buying my next SUV from them. read more

Marvin K Brown Buick GMC - Nice, clean, quiet waiting area. - Car Dealers Near Me - San Diego, California

I bought my Canyon from J.Tyler Williams in December of 2015, experiencing courteous and professional attention. He also helped guide us through the first service visit, so when I was due for my 2nd service, I was pleasantly surprised to find that JT had moved back to that department. He got me in in less than 24hrs and out in 2hrs! His professional explanation of the multipoint check findings was thorough and understandable. A service specialist that makes one look forward to your next auto service is truly an asset to this dealership! read more

My wife and I were looking for a new car. She hasn't purchased a car in 13 years, so I wanted to make sure she got something very nice because she keeps the cars so long. We pulled up with a sleeping 2 year old, and certainly did not intend to purchase anything. We found the right car with the right color and options sitting on the lot - an 18 Acadia with leather/dual moonroof/leather...it even makes us breakfast in the morning. Patrick came out to help us, and he didn't get dejected when he saw the sleeping child - he simply went into expert mode and took my wife on a fantastic demo drive, meet and greet, and explanation of features. He did such a good job for us, even when it didn't look like we were there to buy, that we stayed and bought. Here's the kicker - I work at a Chevy dealership across the street. I'm a used car manager. But the deal was so good with the combination of rebates and dealer cash, that I couldn't justify paying $8,000 more for a comparable Traverse at my employee discount. And I was surprised that my wife liked the smaller Acadia even better than the Traverse. So, it was a win-win. With that said, I knew roughly where I could be on price, so it was down to Where to buy it from. Patrick earned himself a 5 star rating and a sale. I have hired nearly 100 salespeople in my career, and if I could steal him from Marvin K Brown to come work for me, I can assure you I would! Keep up the good work, and it's a true statement - People Buy From People They Like! read more

I've purchased several cars and truck from MKB over the last 15 years and I keep going back because of the excellent service. This time was for my son on a fairly inexpensive used GMC truck and every part of the experience was excellent. They treated me like I was buying a $100k car. Frank St. Thomas is a complete pro, genuinely cares about you, and goes way out of his way to serve customers. I highly recommend giving Frank a call for your next new or used car purchase. A-1 rating in my book and a sales and service team that set the bar very high. Thank you Frank and MKB! read more

Went there this past Saturday (6/6/20) for oil change, and Antonio was my service rep. Very nice guy and really professional. Had my car serviced in no time and kept me informed the entire time there. Great customer service. I wish other dealerships would convey this type of customer service to the customers! read more

I wouldn't recommend buying a vehicle from this location at all! Bunch of crooked unveteran friendly people. The manager would not honor my GMFAMILY FIST discount. He said no dealerships would honor this discount due to inventory l, which was not true. I contacted several other dealerships and all of which said just the opposite. Totally appalled of such dishonesty! read more

We just bought our 2018 GMC from Alex, Josh and Tony. They went above and beyond. We have bought many cars and they are probably the best dealership we have been to. They worked for us! We will be back next time around and will be referring our friends. Next work guys!!! read more

Marvin K Brown Buick GMC - Car Dealers Near Me - San Diego, California

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Marvin K. Brown suddenly sucks. I have been going there since 2010 and service was great. I understand Larry Ramos previous managee is no longer there. Perhaps that's the problem. My car has been sitting there since Friday and no one has even looked at it. I called North County Cadillacc and they do not have this backup and will see it the same day. Why don't they hire more repair people or extend hours but they couldn't care less. I am so disappointed. I can't even get someone to diagnose the problem. I don't have anyone in my family to transport me as I live alone. So I am paying thru the you know what for a rental. Unfortunately, in usual form no one cares. They seem to be the only ones with this backup problem after calling other dealers. Blaming it on "parts" even though they don't even know what "part" they need since it has been collecting dust all this time. read more

I found MKB through the Costco Auto program as my wife and I where interested in a Acadia for our growing family. We talked with Nick decided that we wanted a White tricoat SLT2 with 8 seats in ebony leather and every package except the rear entertainment. Nick said he would have to order the car and would have the inventory manager put the car on order that weeks order. This changed a few days later when called and we now needed to come in and place a deposit to put the car on order. So we came in with a "fully refundable, for any reason, sign of good faith" $1000 deposit and placed the order for the Acadia. Well i'm following up with Nick and wanting to know the status of the order, did GM accept it, what is the build date, etc etc. two weeks after we place the order they want a bunch of personal information, sounded like they wanted to run my credit. I ask Nick for the order number on the Acadia and he tells me they don't have one yet, which make no sense as I have another GM product on order and that dealer was able to email me my order in GM's system the same day. So i'm fed up and I call another GMC dealer, have him place an order and he sends a copy of the order in the GM system an hour later with my name and the GM order number clearly shown. I then called Nick and cancelled my non-ordered order with Marvin K Brown. Nick tries calling me back a few days later with his manager wanting to work a deal and I had to keep telling him they blew it and told him to refund my AMEX. Three weeks later and I still have not received my refund despite multiple phone calls, text messaging and emailing our sales person Nick. The moral of this story is steer away from this dealer and if you are purchasing through Costco just change your zip code to north county and you'll get a different and more reputable dealer. Looks like my next stop is going to be small claims court. read more

Worst worst experience ever ... I can't say all employees because I have met great people there, since car service, the mini kitchen and our first initial sales person who help me a year ago... my husband and I returned there to trade in my car for another one... our sales person was the worst and I don't even want to mention the manager.. we had a loan with GM Fianacial, prior the visit we called just to see what our outcome would be if we re loaned with them and we got an excellent answer, that our APR would be lower. These guys came with a crazy APR of 18% which mine originally was 15% ... we checked our credit score and they ranned our credit thorough third party loans ... treated us like if we were poor and basically didn't want to dealt with us... manager never came with us or anything ... the only response I got through Facebook was basically this Yolanda - Thank you for your review. We're sorry to hear about your experience. We want everyone to feel welcomed at our dealership. The APR we got was based on a decision by the lender, not something within our control. We truly appreciate your interest in our vehicle and regret that we didn't come to an agreement on the terms. We hope that you're enjoying your new Encore. Sincerely - Marvin K Brown Auto Center..... "APR we got based on a decision by the lender" umm no, you guys didn't even go with our lender ... after this nonsense we went another day with SOUTH BAY BUICK .. since we got there it was way different treatment ... long story short .... how is it posible that they got a 6.9 APR from our lender ... did not take them more than 20-30min to tell us that ... I don't know if you'd guys Marvin k brown wanted to make profit out of giving us a really shitty APR and not going with our lender or I have no idea what you guys wanted to do ... and all for a car that you guys used as a service car with mileage .... how is it possible that another company was able to get our lender and get us a brand new Buick ..... manager and sales person should be ashamed of how unworthy they made us feel just to wanting to get extra bucks and being lazy AF ... I live super close to this facility but I will rather drive south to get my car serviced than to ever step a foot on this place. read more

This is hard for me to do since my wife and myself had previously purchased a vehicle there and the experience was good, this time around it was terrible, from the moment we set foot there to the next day when I finally said "this is ridiculous". Last year in January we purchased a 2016 Buick Verano here, it has been more than a year now and we came across a special that MKB advertised for a 2017 Buick Encore, it had a sticker price of 26k and they where offering a discount of $9750 off the price since it was a used car they loaned to customers with a mileage of 5300+ When I saw this I immediately went to check what was my payoff balance on our 2016 Verano which we have had only 1 year and some months, as expected our balance was still 20k on it so then I went ahead and checked the trade in value of the car on KBB (Blue Book) and it was $12k-13k so then with that in mind our balance worst case scenario would be 8k, the discount they offered on the 2017 Encore would cover that easily and still have $1750 left to discount on the car, which means the car would be $24250 which is fine for us because it would basically mean restarting our loan but with a different car, in this case a year older car then before, simple math right? Well we got to the dealer and I expressed all of this information in detail to make the sales guys job easier, at first it seemed he did not get it, and he pushed back and tried to confuse me with terms like rebate not the same as discount etc which is all bs at this point since the bottom line is the same no matter how you fit it, you can discount the car the $9750 for a total of $16250 and then add my $8000 balance from the previous for a total off $24250 and it is the same, I even said we might have a down payment ready for this to ease the deal, I explained to him that our current finance is with GM Financial and we are at a 15% apr which I know is high but we would be willing to stay with the same to get it done. The sales guy went to speak with his manager and they said that it was very late in the day to figure out the details (it was 7 pm, when we bought our first car there we left at 11 pm that day) so we said ok call us tomorrow when you have the details. I got the call tomorrow at work so I said I would be coming over after work to see what they came up with, I got a notification from Credit Karma stating that my credit had been run which is understandable and needed all though GM Financial would not need that at all if the loan was to be done through them. I got to the dealer and the sales guy took his time to actually start talking to me and when he did he came out with this obscene deal, they said they ran my credit with GM Financial and they had an 18% apr, and that the 9750 red tag that they had on the car was old from March and not April, we are talking about a car with 5300+ miles on it and they are trying to sell it as new with a $5000 rebate this time instead of the $9750, they took our trade in correctly at $12000 and they still wanted a $1500 down payment, with all that the payment would be $718 a month for a 2017 Encore, ridiculous, our current payment is $486 which if they had listened to what I said the payment would probably go up around $30 dlls but I got the strong impression that they did not want to work with me or sell me this car, if it was a new car I would understand, but this was a used loaner car with 5300+ miles on it, needless to say I was upset and left there immediately with a terrible experience in both customer service and dealer service. So you take into account the fact that I was a returning customer it should have made at least a difference. So today just to make sure I was not being unfair I called GM Financial and spoke to their approval department to check to see if current customers in great standing would get the same deal at least and they assured me I would and probably a better rate for the same reason, so I checked my credit report again on Credit Karma and sure enough there was another check in there from a 3rd party finance company which is where they where getting the 18%, it is safe to assume MKB gets some type of incentive to push those loans instead of GM. I saddens me that a dealership would act this way and I suspect the manager is mostly at fault here but he never came out to meet me or talk with me since I was not "a good deal" for the dealership. Here is the link to the review of a dealership that was willing to work with us: https://www.yelp.com/biz/south-county-buick-gmc-national-city?hrid=n1K4aumvN50RvfSml7ByUQ&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct) read more

Horrible. Horrible experience. Had a salesman that kept trying to pull one over on us and a sales manager that had the worst possible lines to pressure us to buy the car. To top it off we were told we were getting a rate far less than what we just got ---just received the first bill in the mail --- 1/2 point financing rate ---far higher than what we were told. Avoid this place at all costs. read more

Yesterday I went to purchase a vehicle from Marvin K Brown for the THIRD time. I originally came here for my love: a Cadillac ATS, came back a few years later to trade it for a Terrain (kids), now a Yukon (more kids). Larry is my trusted service guy, and makes car services way less of a drag. Jade helped me find my Yukon yesterday, and was knowledgeable and awesome to work with. She had me in and out of the dealership in a couple hours and gave me a great deal. This is the only place I'll go to when life calls for a new car! read more

Just wanted to take a minute to say that Greg White in the Service Department is on the customer's side. Of course he thinks of Marvin K. Brown, but at the same time he's fighting for the customer to ensure that their service contracts are honored no matter what, and we just want to say thank you to Greg White in the service department! read more

I came here even though it was out of the area because of the good yelp reviews. I had gone to other Chevy and GMC dealers. I must have passed a few dozen dealers to come here, but I am glad I did. The staff was great and really worked with me without the standard dealership haggling experience. They gave me a good reasonable price from the start. Timmy, who helped me, was awesome! He was very knowledgable, showed me exactly what I wanted and did not try to sell me on something I didn't want like other dealers. Answered only the questions I asked and was very straight forward. I did not feel pressured and didn't feel like I was being pushed into buying something, he is very wise beyond his years. I have recommended him and this dealership to a few friends already and I'm looking forward to buying a second vehicle with them in the near future. After buying the vehicle, Timmy has still quickly followed up with answers to some of the questions I've had. Great follow through even after the buy. read more

5/9/2016 My experience at MKB was the best!! I had Leonard Cotton and store manager Jake helped me through my whole process. Jake and Leonard pulled a miracle out on getting me a new car, I don't know how they did it but they made it happen. I've been to a lot of dealerships but MKB. Is the best by far and it's all thanks to these two gentlemen Jake & Leonard!! I'm loving my 2016 GMC Acadia!! Thank you MKB & Jake and Leonard, don't take my word for it, go in and you'll experience the best service ever!! read more

I had an amazing experience a month or so ago with Oscar who went above and beyond to help me with the service on our car. He made sure the parts we needed were under warranty, he was super transparent, and he communicated everything with us. He even went out of his way to secure us a courtesy car since the service was going to take a few days longer than we expected. Couldn't recommend Oscar more! read more

When I moved to San Diego two years ago, I arrived along with my 2006 Cadillac CTS that I purchased in Western New York. The Cadillac dealership where I bought the car new left much to be desired, so I approached Marvin K. Brown Auto Center with less than a trusting attitude. In the two years that I have been coming to MKB for service (as my car nears 50K miles), my car has NEVER run better (not even when new.) MKB fixed a leaking windshield that the original dealer tried to fix twice without success, replaced noisey timing belts with upgraded belts that stopped the clatter that I listened to for 40,000 miles - noise that my NY dealer suggested I "change gas" to remedy. I purchased an extended GM Warranty, and it has served me well at this dealership. So far, I must say that MKB service has been professional and competitively priced (much to my surprise); and I especially want to give a 'shout out' to Robert Congdon, Assistant Service Manager, for his competent and thoughtful handling of every service problem I have brought to him so far. Robert has made me a faithful repeat customer. When my wife bought a new Buick Enclave last year, we found the Sales Department at MKB not particularly anxious to negotiate, so we ended up buying the Enclave in Palm Desert. Nevertheless, we had no threshold to bringing that new Buick to MKB Service Department, where it has been handled as if we purchased the vehicle here in the first place. Unless my experience at MKB does a 180 degree flip in the future, I am obligated to say that the Service Department at Marvin K. Brown delivers the best dealership service I have ever experienced. I am so impressed that I must give MKB Service 5 Stars, notwithstanding a somewhat lethargic Sales Department. If you own a Buick or Cadillac, try MKB! read more

Went in today to test drive a Buick Encore. I'm wandering around the showroom, looking at all the cars, opening and closing the doors of the Encore, looking around some more, and...nothing. Not a soul to be found who could actually help me. I walk over to the service department area and look right at this guy sitting behind the counter. He says nothing. So I left. Now I'll have to go way out of my way if I want to test drive that car. No wonder GM is doing so poorly. read more

Carlos helped us out with the purchase of our new GMC Acadia and honestly it was the best experience. We were in and out in a couple hours with our new vehicle. Thank you Carlos!! read more

A neighbor recommended Marvin K. Brown and we're glad they did. Jade Zeigler, our sales rep, took the time to show us vehicle after vehicle after vehicle until we found one that fit our needs. We purchased a new car from MKB Buick on April 29, 2018 and traded a leased vehicle that was nearing lease end. We were given a fair price for our trade-in and are pleased with the purchase price for the new car. Dollars-and-cents aside, the reason I rate Marvin K. Brown 5 out of 5 stars is for the excellent customer service they provide and the way they do business. We were given lengthy individual attention by Toby Grin and Bill Cooper, both in sales management. J. Tyler Williams, the electronics guy at the dealership, walked us through the delivery process and familiarized us with all of the new vehicle's electronics. Based on our purchase experience, I would recommend MKB to my neighbors as well. read more

Just bought a 2012 Terrain. Overall a great experience. Our salesman Sean took great care of us. Every concern was met and after some minor haggling we got everything we were looking for in our Terrain. The dealership itself is clean and everyone we dealt with was friendly and attentive. I was able to get my wife the car she wanted at a price we could afford and we will definitely buy our next car from MKB. read more

I purchased an SUV from MKB in 2004 and kept it for 9 years. Good Vehicle and for the most part all maintenance was done at MKB. Once it reach 150,000 miles I new it was time to get a new GMC. My experience while working with the sales team was less than satisfactory. I test drove what I liked - twice and when it was time to sit down and go over actually buying it I was not impressed. The sales person was ok, it was more how GMC MKB treaded me. Keep in mind I was an existing customer that has purchased a $65k vehicle in 2004 and spent most of my repair money at MKB Service. They gave me 1/2 the amount on trade in value on my GMC then 2 other dealers, 1 a Japanese manufacturer and another a German manufacturer. It's strange to me that GMC doesn't even think their vehicles have a good resale value. What does that say about their product? Another thing that I didn't like was that the finance person wouldn't even come out and talk to me about the financing, he was too busy, I could also tell that my salesperson was not happy about the service he was getting from the finance person. Needless to say I did not buy a GMC. It's too bad as I have always in past bought American. Actually it's not that bad as I purchased a vehicle I really liked and the entire team at the dealership was incredible. It's about the service when it come right down too it. You either take care of your clients or they will go somewhere else. I gave 3 stars because the vehicle was good, the service was good and my experience with them other than the "new purchase" had been good. read more

My husband and I visited MKB to purchase a Yukon sales associate Patrick Martin helped us purchase our car was very quick and very HONEST! And super sweet! If you want a amazing dealer to go to make sure you visit MKB and not any other one!!!! Eli was a super fast and not pushy fiancé guy that got us in and out of there with in 30 min! Highly recommended!!! read more

Terrible lease buyout experience!!! Please don't make the mistake of coming here or trusting that Marvin k brown will do what they say they will do. I came in to buy out my lease Oct 4 and finance through my credit union. I was assured by that Marvin k brown would take care of all the paper work and send the pay off check needed to GM financial. It is now Oct 29 (2 days before my lease ends and and 25 days after buying out my lease) and GM financial has not received the check from MKB. So in 2 days when my leasenends, I will have to pay double for my car payment ($285 to GM financial and $285 to my credit union for my new loan. ) All of this after paying MKB a $3,000 down payment. My credit union confirmed that MKB received a check from them with the full pay off amount on 10/10 and they were shocked that MKB has not yet sent a check to GM financial. Everytime I have tried to resolve this issue with MKB (6 x total) they tell me to call GM financial. Every time I called GM financial (4x total) they they have informed me the problem is with MKB and they are the only ones who can resolve the issue. GM financial has escalated things on their end and even tried contacting MKB directly and has left 2 messages for Cynthia but they have not received a call back. I have literally done everything I can do to resolve this issue but I will still have to pay a consequence. Please avoid doing business here if you can. You will be saving yourself a huge headache. If you are buying out a lease , you are better off doing everything directly through a credit union (better rates and customer service). read more