The doctor is excellent, but unfortunately the office staff has been extremely disappointing…read more If you need to cancel or reschedule an appointment, be prepared to go in person if possible. Calling is incredibly frustrating,most of the time you can't even leave a voicemail, and when you are able to leave a message and request a callback, no one returns your call. They also fail to cancel or reschedule appointments, despite your attempts to contact them. To make matters worse, when the appointment date arrives, they still charge you a cancellation or no-show fee. Even if you provide screenshots showing multiple attempts to reach the office, they still hold you responsible for the fee. Based on the number of reviews mentioning these same issues, this doesn't appear to be an isolated experience. The physician deserves much better office support because the staff's poor communication overshadows what is otherwise excellent medical care.

I was referred by my PCP and had a procedure on June 3, 2025. The office later stated that a…read morefollow-up was scheduled on June 6 for September 3. I did not personally confirm that appointment. I was told reminder calls were made on August 29 and August 31. One attempt was documented as a "busy signal," and the other as "unconfirmed." I never spoke with anyone, never received a voicemail, and never confirmed this appointment. First, the explanation that my cell phone returned a "busy signal" is highly questionable. Modern cell phones with call waiting do not produce traditional busy signals under normal circumstances. That alone raises concerns about how these reminders are actually being documented. Second, despite no successful contact and no confirmation, the appointment was automatically treated as a no-show and a $50 fee was imposed. I was informed that paperwork signed months earlier includes a no-show policy. What makes this more concerning is that after the appointment had already passed, I conveniently began receiving automated calls telling me it was time to schedule a follow-up. So the system clearly has the ability to reach my phone. Somehow reminder calls before the appointment resulted in a "busy signal," yet automated outreach afterward worked without issue. There is a difference between having a policy and applying it reasonably. If an office cannot successfully reach a patient to confirm an appointment scheduled three months prior, enforcing a financial penalty is not patient-centered service -- it is rigid billing practice. I paid the fee, but the handling of this situation reflects poor communication standards and a lack of accountability. Patients should be aware that even without confirmed contact, they may still be charged.

I had an appointment on a Tuesday here as a new patient and I gave a 24 hour notice on Monday to…read morereschedule the appointment the "rude" office person told me I'd be charged $50 for not giving a 48 hour notice. I actually received a statement of $50. How can you give 48 hours notice on a Sunday? And I'm not even an established patient here to know the rules of rescheduling an appointment! Good Luck getting the $50 - I'm SO glad I didn't Easter time here. Please beware of their practices

Easy access, friendly staff. Met our new Dr. was very professional & caring. Listen and acting upon…read morewith great knowledge. Digestive health at its best for a pre appointment before a procedure.

2/27/25: BEWARE! Staff provided inaccurate information on more than one occasion!…read more One staff member wanted to set me up with a procedure without any type of consultation. When that doctor's schedule wouldn't align with mine, I was assigned to Dr. Gayle, who required a consult prior to the procedure. The consult with the nurse went fine, and the procedure was scheduled for December 2024. They had a Tricare authorization for office visits, but neglected to advise Tricare that a procedure would be needed. This resulted in me being charged for the procedure by BSW Dallas, as it was treated as a Point Of Service (POS) claim, versus an authorized procedure. I was not advised that I would be billed for the procedure. I received a bill for the procedure, paid it to avoid any credit issues, and contacted Tricare to question the charges, since my catastrophic cap had been met in August 2024. Tricare confirmed that a request for authorization for the procedure wasn't submitted, and the only thing authorized had been office visits. I reached out to the office manager, Christine Loya, and she was zero help. She basically passed the buck, and that I was on my own. I had no follow-up from Dr. Gayle, and have yet to receive a diagnosis or treatment plan. I would NEVER recommend this organization to anyone!

I am a true fan of Dr. R Nair in this facility. Please note…read morethis office houses attendings overseeing a residents' program. There are OB/GYNs here, as well. Some of the residents get a little cocky and act as if they know my daughter and her medical issues better than I do. When this happens, I ask to see one of the attendings and all is (usually) well again. I have had to report in to my daughter's doctor everyday for a couple of weeks, and several times one of the other attendings called to see if there was any assistance they could offer until Dr. Nair was available. I found it comforting that if it had been urgent, there was someone there to handle the situation. This location is directly across the street from Baylor Medical Center of Garland, which makes it convenient if you need urgent /emergency testing, or anything done at the hospital.

Horrible customer service unwillingness to assist put on hold advised not their extension. Very…read moredisappointing on the lack of flexibility to work with me on making my husband an appointment.

I went to Texas Digestive Disease Consultants on the recommendation of Compass, a firm that has…read morescored highly in my estimation in the past, but failed me badly on this one. I am a Disabled Veteran, as such, the VA acts as my secondary insurer, and after my primary insurance, all remaining bills are sent to the VA. This is how it works everywhere, and how it should have worked here. Instead, they sent me a charge prior to procedures, and though I tried for 2 days to resolve the issue with them, I got the run around with constantly being told, "Oh, that's a different department, let me transfer you." I have cancelled all appointments with this office, if they can't be expected to be competent in something as simple as billing, I'm not interested in risking my health in their dubious care.

I would give no stars if that were an option…read more I went in for an appointment because I had been feeling nauseous for the first week. Without asking me about my lifestyle habits (e.g. fitness, nutrition, basically any important background information that would be pertinent to diagnosis), Dr. Fan goes to tell me that I "should be fine and I'm too young for something serious to happen." He also tells me I should move out of my parents' house, providing wonderfully ignorant and unsolicited advice. I redirect our conversation back to my digestive issues and tell him I've been weaning myself off my antidepressants. This is relevant information because the nausea might be a side effect. He then keeps telling me that I'm so young and I don't need to take antidepressants (this man knows nothing about my mental health history he literally just knows how much I weighed in 2015 and that my BP is normal). He says doctors now just dump depression/anxiety/schizophrenia medicine on people. He tells me that psychological medicine is not necessary "at such a young age" (I didn't know depression/anxiety only affects older people!). He says taking these antidepressants so young is foolish and unless it's super serious (like hospitalized serious bc of a suicide attempt) then I just need to let it go and deal with it. This doctor might be good at dealing with digestive issues, but I wasted both time and money on this appointment. Do not go see him. Instead, go see a doctor who will actually take the time to listen to your medical problems and practices medicine with understanding and humility.

My daughter was in the hospital for a week at Christmas, and this Dr. Fan was the GI called in to…read moreas a consult. I still have not been able to complete the hospital review because she still is not well, but this review will be shorter, so I have a little more time to complete it. Dr. Fan is a wonderful and understanding man. He was very kind to my daughter and very, very personable. My daughter's disorder is treatable, but not curable, so it is difficult to find a doctor that doesn't get frustrated and say there is nothing more. We were at this stage again when my daughter was hospitalized and her primary called in Dr. Fan. He immediately looked at her tests and came in with a workable treatment plan, verses the frustrated and unwilling to try attitude. I had to call the hospital for his phone number, and I was given his cell phone number. He was very understanding and told me to call that number if I ever needed help for my daughter. We went in for a followup and he was very professional and friendly, just as with our previous encounters. If you ever find yourself in need for a GI doctor, I can highly recommend Dr. Fan.

I see Dr. Hoss who is with Garland DDA and now a part of Baylor Scott White (I think), who is…read morefantastic, considerate, smart and thinks "outside the box" when it comes to solutions that work for you. I was very fortunate to be able to still be his patient because shortly after I started seeing him he was named one of the Best doctors by Big D magazine, which pretty much ended taking on new patients. Once you stop seeing new patients Big D doesn't rate you again. However, I can assure you if you are fortunate enough to become a patient of Dr. Hoss, you will get the best professional medical care in this part of Texas!

If you are needing a rheumatologist, Dr. Rao has been nothing short of phenomenal and one of the 2…read morebest doctors I have ever had the pleasure of working with. Not only is she incredibly intelligent in the field of rheumatic illnesses, but also compassionate and understanding, and utilizes the latest technology to find treatments tailored to each individual patient. I have been dealt a blow of a hand of cards in life but Dr. Rao has given me my life back. She is one of the few physicians left who strive to TRULY HELP PEOPLE and find/treat the cause vs throwing medications at you and covering up the problem(s). This angel on earth restored my hope in having a happy and healthy future that was previously dimmed by rampant disease activity so resistant to slow down damage so severe I was told by my prior rheumy I'd be wheelchair bound by age 40.. despite trying dozens of treatments over 2 decades (I am only 38 and have many other chronic ailments such as type 1 diabetes, fibromyalgia, gastroparesis, neuropathy, etc) and in 1 MONTH DID MORE THAN MY PREVIOUS RHEUMATOLOGIST OF 15 YEARS!!!!!! .DR. RAO TAILORED TREATMENT THAT IS PREVENTING FURTHER DAMAGE TO MY BONES, JOINTS AND MUSCLES AND IS EVEN REVERSING SOME PRIOR DAMAGE/DEFORMITIES!!! If you are looking for narcotics/presc. pain meds..keep searching bc this amazing doctor treats the cause of all your disabilities instead of just temporarily covering symptoms. Personally, I have a separate pain mgmt doc who, along with my other team members such as my endocrinologist, gastroenterologist, pain mgmt doc, etc and works with them for what is truly best for me. I cant say enough about the stellar work and human being this doc is! She literally saved my life.