Not worth it. Go to Nordstrom's if you want service, or go online if you want to save money on a nice suit. Tailor's are easy to find and the salespeople make the experience uncomfortable. As a young professional, I bought two suits a year ago with the hopes of being a lifetime customer. Unfortunately, the service did not live up to its name. Also, the lifetime warranty for alterations is not worth the $1,000's you spend. I recently took a suit in because the stitching kept coming apart (for the second time). I was rejected because it had wrinkles from being in my car. They told me I needed to have it dry cleaned and then bring it back. Sure enough, I looked at the warranty and they require it to be dry cleaned before alterations due to a vague "Health Canada" stipulation. First, I don't believe that excuse. Second, it's an excuse. I paid a lot of money for a suit, a $4 dry cleaning should be part of the service. Best of luck Harry Rosen. read more

This place has the absolute worst customer service. DO NOT ORDER FROM THIS STORE!! If something happens to your package and it doesn't make it to you, you are screwed!! We had a package go missing from our front porch and we were told was to file a police report It's not their problem since the package was delivered. Someone was home the whole time and not even a knock on the door. $950+ down the drain. read more

Even though this is a review for my Harry Rosen experience, I'm going to briefly list some of the bad experiences that I've had from Tip Top Tailors, Moore's and Tom's Place because these places need to be called out and inexperienced guys shopping for a suit need to know the draw backs of these places. I bought my first suit at Tip Top Tailors when I was in university so that I could wear it to job interviews. I didn't realize until years later how ridiculous I looked in it. The salesperson that sold me the suit didn't take the proper markings to do the appropriate alterations. As a result, the sides were not fitted to my torso dimensions me a boxy look whenever I wore it. On top of this, they should provide the appropriate advice as to the color a suit should be for job interviews. I still can't believe I wore an olive green suit. I got my second suit at Tom's Place in Kensington Market. The only thing I can say about these guys is that they have tricks to make you think you are getting a good deal, when in fact you are paying more then you should. Example, the suit that I bought was quoted at around $500. The salesman suggested that we try on some shirts and ties as well; but the kicker is these items do not have price tags so that they can tweak the overall price at the end in their favor. When you find a combination and go to checkout, the salesman will quickly give the cashier the price run down before you can inquire. The price of everything ended up being around $800. Not much of a deal. The suit was a little better than the one I got from Tip Top Tailors, except that the suit jacket was slightly too long and the sides could have been taken in a bit more. The end result; the suit looked like it belonged to David Letterman. I was twenty six. This brings me to my next point. If you are fairly young guy and with a slim athletic build, this is place is not for you. The older sales people don't know what is in style these days. They'll sell you a suit your father should wear. It's the present day and I need a new suit. I decided to give Moore's at the intersection of King St. and Yonge St. a chance. The salesman who was helping me was more interested in fitting me to the suit rather than fitting the suit to me. I explained that I my shoulders and chest fit a 42 slim cut but my waist was a 33. He said that he could not sell me a 42 jacket with alterations to a 34 pants because the 42 jacket has to be sold with 36 pants, and he couldn't mismatch them for me. He proceeded to try and sell me various 40 slim fit jackets with 34 pants even though I was busting out at the chest, arms and shoulders. I decided to leave. The salesman at Harry Rosen took the time to find the right suite for me. We went through at least 6 great looking suits with various shades and patterns before settling on one that fit best and with the right look. It ended up being a Hugo Boss, mid-grey huge genius slim fit, size 42R for the jacket and 34 waist pants, with the appropriate alterations. He could have easily tried to sell me a higher priced suit but he was more concerned with getting it right, even if it meant a lower commission on the sale. He took the time to explain each criteria point for what would look good on me. When it came time to do the markings and pins for the tailor, I was surprised by the number of pins that were used to take in the slides and lower back to get the fit just right. At no time in my prior experience at Tip Top Tailors or Tom's Place, did they take the time to do it like this. He even explained that there were the choices of styles for pant length. No bend at the shins when the sleeve just touches the front of the shoe or a slight bend to allow it the sleeve to rest slightly on the shoe. We went with the slight bend. Future alterations are also free in case I develop a slight gut or lower back fat. Great. In conclusion, if you are like me and you have gone through some bad experiences in buying suits and have spent hundreds of dollars in the process over the years, it may be well worth a trip to Harry Rosen to get it right once and for all. You may spend more there, but the service will be impeccable, the suite will fit you right and you will feel confident when you are wearing it. Conversely, if you have a body type that fits easily into any suit and you find a great looking suit for a mid-range price at a place such as at Gotstyle, then go for it. They are also good at what they do. I'd recommend staying away from Moore's. If you Google customer complaints about this place, you will find plenty. As for Tom's Place, unless you are your father, I'd stay away from them too. They just don't get it when it comes to younger men try to look sharp with the times. And if you are trying to achieve the naive student, boxy looking suit- comedy effect, then go to Tip Top Tailors. read more

I wish I could get the treatment we got at Harry Rosen in the Eaton Centre in most New York men's stores. A very helpful, very friendly gentleman named Roman was available to make suggestions based on our preferences. He was not pushy or aggressive. He simply found things, offered honest feedback and made some really great suggestions. We took some but not all and that wasn't a problem with him at all. He even arranged for our alterations to be rushed in time for us to pick up our purchases before leaving Canada. The rest of the staff was as accommodating as Roman and the quality of our clothing is superior. Customer service goes a long way with me and the folks at Harry Rosen in the Eaton Centre are as nice and as helpful as can be. read more

I purchased Canada Goose limited edition jacket for my son last fall from Harry Rosen' eaton centre store. I received the flyer from Harry Rosen recommending the Toronto specialty cleaning establishment for annual cleaning. Relying on Harry Rosen reputation, I sent the Jacket to the recommended cleaning establishment last week. The Jacket was Destroyed! I contacted the cleaners. They accused me of lying, and I was verbally abused by the manger I spoke to. I hung up the phone in tears and with great frustration. I immediately called Harry Rosen, they told me to bring the Jacket down to them. The manager took one look at the Jacket and said" THEY KILLED IT. We will not do business with them again. Go and pick out a new jacket for yourself." Thank you Harry Roosen. You are the best! Many thanks to Dominic and Ron for all of their help in this matter. Victoria, Toronto read more

This is primarily a review of the shoe section, which I've checked out twice. In both cases the staff seemed a bit uninformed about makes, inventory, and care. I understand that, as it's not really a shoe store, but just a few metres away in the clothing section a staff member was explaining to another customer that his shoes are bespoke and how he takes care of them. Why wasn't that guy in the shoe section? (Also, why would you let your staff walk around in bespoke shoes, necessarily upstaging anything available in the store. Isn't that a thing?) They have some nice shoes there, but mostly lower range than I was expecting. Their shoe prices were about 15% higher than what I'd seen for the same models at the Bay 20 minutes before, so I wasn't impressed there. They had a lot of pretty socks, but no linen socks. They tried to explain to me that money from the socks goes to charity, but again, they had no linen socks. This city is like 5000 degrees, why is it so hard to dress myself 100% in linen? They took my email address to add me to some sort of Harry Rosen club, and promised they'd write, but never have. read more

If only there's no stars option I would give them that instead, they don't deserve one star either. Customer service was so poorly. Today came in and the store wasn't busy...bunch of stuck up old men employees were just staring at us giving us elevated look. No one greed us or say hi to us, we came in wanted to buy a few things for my fiancé but wasn't sure which sections. Walking around noticed their attitude looking at us like we have no money, honestly today they just lost our business. Too bad they lost a few thousand dollars from us. Idiots stuck up minimum wage employees, they should get fire if not Harry Rosen will be out of business soon, cause everyone get intimidated walking in there. read more

beth is the best, i go almost biweekly, selection is not the best but service is definitely there. of course their products are also superior read more

Excellent service. Even though they sell quality merchandise they treat everyone the same, as I was dressed like an average person.I was looking for a mens jacket as a present and the sales was so helpful. He looked through all the coats for me and was so approachable. Definitely visit these chains of stores if you're an average dressed person. read more

I wish there is no star option to describe my experience with Harry Rosen's flagship on Bloor. I came in looking for a decent suit, perhaps Brioni which was sold there on the third floor at some point and also not overly pricy tux to wear for New year's eve. I guess sales people attitude at Harry Rosen is if you are not planing to spend a million dollars at your single visit they wouldn't bother with you. Salesman simply told me Brioni is crap and that's the reason why Harry doesn't want that brand at his stores, and asked me "what is not overly pricy tuxedo" but that was my question for him. I was willing to get little bit deeper with him explaining my needs but my wife was strongly against spending a single dollar at that place. Thankfully in between Genesis on St. Clair, Holt and new Eleventy boutique at TNT I was able to get three suits and a tux for less than I would pay at Harry Rosen, received unparalleled customer service and finished my day happy. Also I wanted to return to harry Rosen to get some Eton dress shirts because I was told they are sold exclusively at Harry Rosen but that was also a lie. I have found them at Nordstrom. Harry Rosen is dead for me. read more

High prices but you get what you pay for, the customer service is excellent. Buy a few shirts and get familiar with your sizes in the different brands for when they have their online sale. read more