I just got back from River Run 2009 with my friends down a 13 mile stretch of the Suwannee river…read more The price to rent a canoe on the river was $75 for the three days so i decided to check out shops around town and see what the price would be if i just brought my own to the river. The closest rental place to where i live was a 20 min. drive across town called Blue Water Sports. I called them up to see if they had any available canoes for the memorial day weekend and they said that they had two available a 15' and 18'. I told them that i was going to head down there to check out their canoes and probably rent one. I showed up and the guy at the front desk was new and didn't really know much of anything but hey, it was his first day. So he went to get the manager/owner (not really sure which he is). He comes out and tells me that the price is $36 for the weekend so i was pretty excited. Furthermore he said he didn't really care when i picked it up but if i came on Thursday it would be better for him since Fridays are pretty busy. So i said deal and gave my credit card info to reserve the 18' canoe. Thursday rolls around and i show up around 4pm but my canoe is not where it was before in the parking lot. I thought they must be cleaning it or something getting it ready for me . . . . . . . . . . Wrong! Another kid was at the front desk and said that they canoe was already rented and they must have double booked it. But not to worry cuz the canoe was supposed to be back the next day by 5pm. Since i didn't actually need it till then i didn't really care. Just to be safe i said what happens if its not back by then tomorrow. The manager/owner said not to worry if its not there by 5pm then he will go and get his sons personal canoe and i can take that so i wont be stranded without a canoe. So now i was feeling much better about the situation. Friday comes and i show up around 5:45 to get the canoe. The new guy tells me that the manager/owner went to get his sons canoe about 15 min ago and told him to tell me he shouldn't be more than an hour. Since it was 20 min each way to my house and back i figured i would just wait it out. He finally shows up at 6:40 with what looks like a brand new canoe. I'm sure it wasn't brand new but definitely nicer than what i had rented. He apologizes for the wait and the whole situation and then helps me load it onto the truck and secure it down. I left for the Suwannee river the next day. Monday i returned the canoe, even though he said i could bring it back whenever i was convenient for me i thought i would get it out of the way. The return went super smooth. On another note i was there around the same time i rented the canoe to purchase a hose-less dive computer. The manager/owner told me about a special the manufacturer was running on dive equipment. He got the book out that gave a description of the special and told me that if i have an old dive computer even one that didn't work i could trade it in for a 20% discount. He called the manufacturer to make sure that was the special and then i told him that i didn't have one to trade in anyway so it was no big deal. He continued to tell me that if i was really interested then he would give me the discount and send in one of the old dive computers they had lying around the shop. I was really surprised he would do that for a new customer, so i made the purchase. Overall the staff here seemed to be a little unsure of everything and somewhat unorganized. However, they do go the extra mile to help you out and make sure your not stranded after a rental mix-up.

Horrible service. We called about 8 times over the course of two months trying to schedule an…read moreintroductory dive lesson. Every time we were either told "currently full, but will call back later" or "Every instructor makes their own schedule, we will call you back." 8 calls, now 3 months since they first took our info and we have not been called once single time. The last few times that I expressed my frustration the staff there was defensive and unapologetic. I strongly advise you use another company. Any company that either isn't organized enough or just doesn't care enough to call someone back after so my effort on the customer's part is not one you want to trust with you bottles, instruction or gear when you are under the ocean. I would use Coral Reef SCUBA instead. They can be found here: http://www.coralreefscuba.com/