We arrived at opening. Fried chicken, fish, livers,and strips were fresh and good. Macaroni and cheese was extremely disappointing. It tasted bland and watery. Baked chicken tasted old and reheated. Cole slaw tasted old. Also it's 14.99$ per lunch buffet. I expect better tasting food for that price. read more

Everything looked so gross! The macaroni and cheese looked like someone poured a lot water in it and the chicken was soggy instead of crispy! The gravy was very runny and the prices are just stupid high for that kind of food!!! I turned around and told my husband that I wasn't eating that food and I that I wanted to leave!!! SO GROSS!!! Honestly, I don't know how this place is still open!! read more

Had it not been for the incredible customer service of the young man who works here this would have been a negative review - 1-2 stars. However, he changed my whole experience. I think he may be the owners son, but not sure. I went through the drive through today and got 2 chicken strips and a small white gravy. With it being "off-peak", and hartz being a buffet, I asked if the chicken strips were fresh. To my surprise (and happiness) the employee said all non-buffet orders are made to order - and they actually were. The chicken came out super fresh and was a little under seasoned, but still very good none-the-less. It was clearly fresh and not the typical frozen chicken strips you'd expect somewhere like this, but also a little pricey for chicken strips - almost five bucks for two strips. I get up to the window to pay and the lady (not person who took my order) was extremely aggressive and rude. This may have been a language barrier thing, as she did speak broken English, but it came off as very rude. When I received my food I also had a, per their menu, "fresh yeast roll". It was hard as a rock! I walk inside to politely ask for a replacement and the young man I spoke about earlier was extremely apologetic and replaced my roll. I know this sounds petty, but what was annoying is that as I walked in there were completely fresh rolls on the buffet and I believe they were trying to get rid of old rolls via the drive through. Regardless, the food was good and I'll be back. Just check your order when going through the drive thru! read more

The buffet was not well supplied at about 6pm on Saturday July 29th. Scraped the bottom of several items. Some must have been out too long. Early the next morning I spent three hours throwing up. Food poisoning. To make matters worse, when I got my text message from my debit card, I found out that the total charge was 20% above the amount on my receipt, which I still have. Apparently added their own tip without consulting me! I'm a local and I'll never go there again. read more

I Absolutely LOVE This Chicken! The outer coating is Perfect and the tenders are ALWAYS Juicy! I prefer this chicken over all others! The employees are always Super Nice, I Highly Recommend Hartz Chicken for Drive Through Chicken! I have not dined in yet, but I often see others doing so. read more

Omg I never knows how good their chicken and rolls were until recently! I didn't feel like driving all the way to Shreveport so I decided to give it a try and omg why didn't I know about this place sooner !? read more

First visit. Was pleased with food that was available. Very tasty. Loved their bread pudding. Will definitely go back.

This place is OUTSTANDING! Wasn't sure what to expect but the food is absolutely amazing! Service is wonderful and its so clean. Hot fresh food and friendly service! read more

Hartz chicken buffet - a plastic cup with a straw - American Near Me - Bossier City, Louisiana

Went in with high expectations. Boy was I disappointed It took them 20 minutes to put any chicken strips on the buffet. During that time they replaced the fish 3x. With a name like chicken buffet you'd think chicken on the buffet would be their first priority. Everytime I would ask about it I was always given the same answer. It'll be out in 8 minutes. Luckily he was right eventually. Lol. In my opinion the problem is that they put a bunch of kids in there with no clue what they're doing as far as prioritizing goes. read more

Greasy food sitting out on a buffet, not a healthy item to be found in the place. Fish is fair, chicken is not crispy but soggy with oil. Not very tasty for unhealthy food. Coleslaw has an almost fermented bite to it. This is the first mac and cheese my daughters passed on, not tasty. The tartar sauce has the consistency of paste. It's cheap and it tastes that way, skip it and you won't miss it. read more

There food is not great at all. The chicken is blan has no taste what so every and the side taste liked they we're cooked the day before. Not going back read more

This is a nice place to eat. Friendly staff. Seemed like a whole lot of workers there. Most of the staff was from cambodia. Friendly ladies. The style of eating is serve yourself buffet. They had a asian food there. Chicken of different varities. Catfish fried. Some mashed potatoes and gravey. Then they had a salad bar. I especially liked and enjoyed the potatoe salad. It had either onions or celery that was crunchy. Man that was delicious. A few problems here though. It was raining out. They had a rug to wipe feet off. I wiled my feet. I have a slip resistance shoes but they arw old. I felt i could slip on tne floor do i went back and wiped my feet again on the rug. There is another problem with this restaraunt. You pay goid money to eat there. But you get no real dishes or silverware. Seems they wanted to save on hiring a didhwasher or something. Everything is either plastic or styrafoam. You get your food in styrafoam pkates. You eat with plastic silverware.. you get pop with the meal. Would i eat there again? Sure but i don't care for chicken but would eat there again. read more

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We just ate here tonight. The food was fantastic. The baked chicken tasted homemade, and the fried chicken and fish were wonderful, also. We didn't know what to expect, and we were very happily surprised. Apparently, we are not the only ones because the place had over 20 in there eating at 7:30 at night. Very unusual for a fast food restaurant around here. There was also a steady stream of cars at the drive thru. Be sure and try their yeast rolls and salad bar. Everything we tried was very good. Highly recommend! read more

The food is not good like the Houston location. I ordered the 10 piece dark special and had all types of pieces, with 3 that smelled spoiled. Anytime you go through the drive thru, the order is wrong. Even though I live close, I don't want to get home with an incorrect order. They didn't even offer anything for the inconvenience. They need to gets a few tips from the Houston locations for improvements. read more

I have never been treated so rudely. I just went to the Benton/Bossier City location and was reprimanded for politely asking for white gravy that was not out inside my bag. This is the second time this has happened to my order recently and made sure to not drive away before checking. The response I got from the employee was beyond unprofessional. I will never be back. read more

You can eat just about anywhere else in town and get better food. I'm not exaggerating. Don't waste your time or your money.

While the chicken tenders aren't the best, they have an amazing salad buffet and great catfish. And some truly Great rolls when they are fresh! While the Mac and cheese isn't really flavorful and kind of watery it's still good just add some salt and pepper! Their croutons are bite sized, very lovely read more

Just recently stumbled upon this chicken stop and it was surprisingly a great experience. I have only gone through the drive thru, never been into the buffet, but the staff is very kind and helpful. The food is good as well and everything is reasonably priced. There is a wide variety of sides compared to other chicken places. The food could be a bit more seasoned but you get a lot of bang for your buck. Totally recommend trying it out! read more

The other reviews are exaggerating. I did get slightly undercooked chicken one time. But that piece was huge the chicken is delicious

good place. especially for seniors on tuesdays..... $7.99 for the buffet!!!!!! food is always fresh.... baked and southern fried chicken.... fish, gizzards, livers, lottsa veggies, dessert/fruit bar, etcetc. may not win a gourmet award, but very reasonable prices.... well worth a try. read more

This place will close within a year. Actually could be something great, but: Over-priced, no taste and cheap. I called Santa Fe's closing within 8 months so this place will be boarded up soon. read more

Disgusting! The advertising says it's the world's best buffet? False advertising. They should be sued. Do not even bother going there. It is really, really, bad. Avoid. read more

Terribly disappointed. I've been to another location in the Houston area and the food was much better. We went today at 6:45, not too late, so we expected the buffet to be plentiful with fresh food. We were wrong. The traditional fried chicken was old and picked over. I tried a leg, very dry and overcooked making it inedible. The sides were ok, nothing special and again, not very fresh. Between the two of us, we ate 3 chicken strips. All of this for $25. We will not be returning. read more

I have no prior experience with this concept, so I start with no preconceived notions. Two reviewers note that they have tried Hartz in Houston and were disappointed with their experience here. I'd be curious to know where the units in Houston are located. My bet is that they are near an interstate or similar setting. There is one thing a buffet must have to be successful, traffic, traffic, traffic. Without volume, food begins to deteriorate rather quickly. Heat lamps dry out proteins and breads. Steam tables turn veggies to mush. Salad exposed to room temp air begins to wilt and discolor. An idle staff will become bored and disinterested. All of these things are in play here. I don't know if this is a franchise or a company store, but this location isn't on a thoroughfare with enough traffic to make this business model work. Unless they put out smaller quantities on a more frequent basis, waste is going to eat their lunch and quality, or lack thereof, is going to ruin the first time experience for most customers, including me. Sadly, without a major change in operations, this place is doomed. read more