No wings no rolls Liver looked like it was there for hours same with the gizzard stale No salad bar. What do we pay if there no buffet It was 6:30 pm Very very disappointed payed for a buffet. What buffet read more

Hartz Chicken Buffet - Chicken Shop Near Me - Fresno, Texas

Service is horrible! The food on the buffet table appeared old and cold! The restaurant is dirty with trash overflowing in the dining area and both employees who work the drive thru and front do nothing for this establishment! The employees don't wear gloves, play in their dreads and braids, collect money AND prepares the food! We walked in around 7:35pm and didn't receive our food until after 8pm. We were advised it would be 15 minutes for legs, but it took longer and the two batches of chicken that was freshly fried was given to drive thru customers. When questioned, I was informed no one else ordered legs, not even the few customers that came in after us! Again, horrible service! When did Crocs become appropriate for work shoes!! Nat is the manager and he informed me the owners want the restaurant ran the way it's run. He's doing 3/4 jobs and cannot control his employees. He's overwhelmed, overworked and can't do anything about complaints. These responses are called excuses, I was sure to let Nat know that. I left feeling bad for the manager and more irritated with the owners. My rating is based on service or the lack there of however; the food was hot and good. Order: 3 people One breast with a roll Two piece dark with seasoned fries and okra A half order of gizzards and one leg Three rolls and four jalapeños Potato salad, and coleslaw read more

placed a order through the drive-through for half liver and half gizzards and drove off not thinking I should checked my food. minutes later I noticed the food was fried in old grease and I got mostly liver. I elected to go back to the store, when I got there I spoke with JOHN probably isnt his name, l informed him I got more liver than gizzard when JOHN stated out " YOU ATE MOST OF THEM" my mouth dropped to the floor. I couldn't believe he spoke to me in such manner I gave the bag of food to him and chose my peace and walked out. THIS IS HOW THEY THINK THEY CAN TREAT US OVER 8$ BROKE, BUT NOT THAT BROKE NINJA read more

I don't do buffets but for take out chicken in the area it's one of the best, the honey rolls are amazing. Good service, food has great flavor and all around one of the best fried chicken spots in Sugarland. read more

Plus Chicken was and freshly fried crunchy. Hot sauce was flavorful. Lol Rolls were fresh and tasty! Drive thru is convenient Minus The fried okra wasn't freshly fried , it tasted stale and had a metal flavor. Chicken batter was still wet is some parts of the chicken breast. The hot sauce is a requirement. Not sure if I will go again. read more

The food was horrible. Greasy and tasteless besides all the oil. Ordered okra. It was old and looked like it was dipped back in the oil just to give the illusion that it was fresh. Gizzards and livers were greasy and had no season. Sent the okra back and it came back greasier and I guess cooked in pepper or something. Won't be back. read more

Hartz Chicken Buffet - Greasy okra. The bag says it all. - Chicken Shop Near Me - Fresno, Texas

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Just ate again here at Hartz's Chicken buffet. WHAT HAPPENED?? Chicken was dried and over cooked, looked like it was cooked at 9:00 am and was sitting there forever! The legs were so small, not like the opening ones! They looked around 3 inches and hard ! SO MUCH BATTER ,YOU HAVE TO BREAK IT OFF TO GET TO THE WHITE MEAT ! Pinto beans were mushy and had no juices! Probably why the restaurant was nearly empty! Only enjoy the rolls and the red potatoes! They need a new cook! read more

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My husband and I order from Hartz all the time. Chicken is always crispy, tasty, and not oily. They have the best selection of sides and everyone we've ordered has been good. We'll continue being regulars. read more

we have ordered online from this location for 5 months. I called before when I had issues ordering in on line. . Owner answered n said he has never took online orders. he was rude and mocked me. I will never order from here again. this is fresno location very rude man beyond all. Even if he was new owner ; his behavior was arrogant. I was rude back but because I was antagonized. I was floored someone could be that rude. Basically called me a liar. i Will never go back to that location. We order frequently n spend about 30 dollars or more each time. What happened to good customer service ? read more

I continued to see so many complaints that it almost discouraged me from going. I'm glad I did go because my food was fresh and really good. The employees were also very friendly. We used the drive thru. read more

Normally get the fried livers and gizzards and they were good. T last time I had the gizzards they had a nasty taste..not sure they were cleaned all the way. The staff was pleasant. read more

I'm giving this review of three stars based solely on my past visits to Hartz. This location is new and it's getting RIPPED TO SHREDS in our neighborhood community pages. If even half of what is being said is true, they won't be open long because no one is giving positive marks from their experience. From 'long lines', to 'undercooked over floured chicken', to plain old just 'tasteless' have been the main comments. It pains me a bit because I loved Hartz in the past. It was always good and hot and the portions large. To see it take such a beating in the public eye makes me want to say something in hopes that management will see and try to rectify the shortcomings. HARTZ YOURE BREAKING OUR HEARTS, PLEASE DO SOMETHING. read more

Despite the bad reviews on the Nextdoor app we decided to give Hartz a try. We lined up on the drive thru at 9:13 PM We checked online and it says closing time was 10 PM. There were about 6 cars ahead of us and the open sign was clearly lit up. Took close to 45min to finally get to the mic at the drive thru and there were like 5 cars behind us still. We tried to order only to be yelled at that they only have one wing and one thigh. We asked again and she rudely replied to hurry ordering because they were closing. Suffice to say we left with nothing and just proceeded to Canes. So we Can't say anything about the chicken but with service like that we're never going back. Sad. read more

This was my first visit to this new location. My intention was to go through the drive thru but the line was really long so I went inside. There was a good amount of people inside also (at 3pm on a Thursday), but it was not over crowded. Most people inside were there for the buffet, I got mine to go. Everyone was friendly, the service was good and the food was very fresh when I made it home. Of course since I was inside I had to see what was on the buffet. There was a large variety of side dish options, chicken and fish. Everything looked fresh, the buffet was clean and everyone there seemed to be enjoying the food. Next time I will definitely get the buffet. read more

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I love everything honestly. So delicious it always takes me back to my childhood outings with my mom and our lunches at Hartz

I went to the place twice and each time had been fabulous, wonderful customer service , the young lady who cashed me out WAS ABOVE PHENOMENAL!! I completely forgot her name . I have no complaints w/ this place at all. Food has been great and always clean.. read more

We arrive at 6:50. They never replenished the buffet. They sail it would take too long. We paid full price for subpar food. Do not eat here. Management does not care about food quality or customers. Ridiculous! read more

Buffet is filled with canned veggies. At 17 bucks (they also ask for a tip on the iPad) this place is grossly overpriced for a chicken buffet. Stafford is only 13 by the way. read more

It's a great place to food for the family if you don't have time to cook. Servings are generous and tasty. The servers were very accommodating and pleasant to interact with. It does have a buffet diner type feel, not a whole lot of tables, it's clean and brightly lit. For quick meal it is good place to eat. read more

Our first time trying this place. We purchased a half dozen liver and the family box for take out. Everything was delicious and stayed crispy by the time we got home. Portions were huge, especially the order of fried liver. At a glance the buffet looked fully stocked... $16, not bad. We received friendly service. No pics, my family devoured everything. read more

I would have never given a 1. They deserved a no star rating! Went to this location and ordered a 2 piece dark with fries and a 2 piece white with mash potatoes. I gave the order with the fries assuming that is was dark meat and the sides were switched. I called them to let them know that the orders were wrong and the manager stated I should have just switched the side orders. I stated to her the orders were going to 2 different locations and I don't just go in someone food. She stated you should have told me that. I politely stated why should I told you that it was going to 2 different locations?? I told her I was bringing the order back and want a full refund and she had the nerves to say make sure I bring back the entire order with the drinks. No apology no sorry you have to drive back up here. It was almost like she blamed me for their mistake I did just that, returned the food AND drinks got my refund and will NEVER return!!!!!!! read more