Not enough caregivers or QMAPs. Food is not always that good. Maintenance is slow, corporate…read moreprioritizes profits over people.

Like other reviews mention - HighPointe is a beautiful community. We toured over twenty memory care…read morecommunities for our loved one. This review is based off of the tour of memory care and not assisted living. The sales lady was fairly new to HighPointe. We had a pretty good meeting in a common area by the main entry. I explained my relative was diagnosed in 2011 with Alzheimer's related dementia but was (and still is) in great health otherwise. She explained they have 5 levels of care (the most number of care levels out of any place we toured). The top level being $2500.00 a month in addition to the monthly room/board rate. She said based off of what I told her - my relative would probably need HighPointe's top care level at $2500.00 a month? I thought - what? Number one - you're not a nurse and number two - you haven't even done an assessment?? Finally got to tour memory care. So you have to have someone access the 3rd floor via the elevators both going to and leaving memory care - they will not give family members the code (another story related to that later). Memory care is very nice - entire floor U shaped with central dining and activity areas and a nice outdoor patio. The sales lady did not acknowledge any care givers or residents by name. There are only 4 care givers for 30 residents (a low ratio of care givers). The smallest studios are TINY - maybe 180 sq feet. It was depressing to look at. Yes they have larger studios/rooms but the $ amount per month goes up per square footage. Note to HighPointe family - when building additional new communities - design all memory care suites the same size . Your five room choice pricing with additional five care level of pricing is ridiculous. Have your architect spend a week in a memory care community. I inquired with sales lady L - so how do four care givers know what level of care all 30 residents are needing and paying for? Her reply was "they just do". Really? Care givers don't get paid much no matter where they work - so do they honestly know that Bob is a 3, Pat is a 5, Larry is a 1, etc etc? Ok so doing the math - a mid size studio along with level 5 care (which sales person said my relative would need) would put us at over $7000 a month? So we found a community within a mile of HighPointe; -has all inclusive pricing - no care levels and under $6k a month. -all rooms are exact same size in memory care -there are 4 care givers for twenty residents (much better ratio) Recently met the daughter of a resident who said she did her "due diligence " and had selected HighPointe for her mom who probably is at stage 6 with Alzheimer's. She said her mom became so severely dehydrated due to lack of care at HighPointe that she ended up in the hospital for over a week. She moved her to where we are and is so much happier with the care. Met a Director of Nursing for another community who said he had to do an assessment of a HighPointe resident for his community and he had to wait 15 minutes for elevator access to leave the memory care secured area. HighPointe you are a beautiful community but as previous reviews on Yelp and other websites point out - your memory care structure and set up needs some help. When I visited - three of your four care givers were just standing (one was seated) around. I thought to myself "where are the 25 residents and what are they doing".

This place is great. Just over a year old, so my apartment was virtually new when I moved in 2…read moremonths ago. The staff and other residents are all friendly and very helpful. Lots of planned events on and off site. The food is plentiful, 3 good meals a day in the dining room. Every Sunday is all you can eat prime rib brunch. Can't complain, except if I gain weight.

From the owner: We've thought of everything. The value and luxury built into our long list of amenities are what…read moresets us apart. Our month-to-month rent includes no hidden fees. With everything taken care of by our professional staff, you'll have the time and freedom to enjoy all the amenities and services we have to offer!

Bella Vita is a 55+ Senior Apartment building in Aurora, Colorado. I moved to Aurora 6 years ago…read moreand moved into Bella Vita. I have been so happy to live here. It is convenient to shopping (right next door to Target!) grocery stores, restaurants, department stores and other specialty shops in The Gardens on Havana. The rent is reasonable and includes several amenities: utilities, garbage pickup, twice monthly light housekeeping service, wifi, coffee bar, concierge service, fitness room and maintenance. The Bella Vita Community offers many activities for residents: game groups such as Wii Bowling, Mexican Train Dominos, Bingo, Pictionary and others. Movie night is every Friday evening in our new movie room. We have resident committees to provide input on all aspects of our community. Guest speakers are arranged to visit to provide the latest info relevant to Seniors. Birthdays are celebrated monthly, donuts are available on Mondays and our community director sees that treats are available a few times a month. We also have a resident lead Book Club, Bible Study, Coloring Club as well as happy hours and socials. We have the best view of fireworks on the Fourth of July on our third floor deck. The deck is a wonderful place to sit and relax with friends and is equipped with plenty of tables, chairs, comfortable furniture, BBQ grills, and a fire pit for chilly days and evenings. Bella Vita is a great place to live with great neighbors!

From the owner: Luxurious apartment living for those 55 and better. Whether you're still in the workforce or you've…read moreretired, enjoy a home without headaches. Let us introduce you to a new level of affordable luxury senior living at Bella Vita.

If you are looking for a place for your loved one, keep looking!…read more My mother lives in this facility only until we can find a better one. Dayton Place used to be a very nice place but budget cuts and poor management have come at a high price. The food is not good at all, the price goes up each year and the care gets worse. Often there is no response when a resident calls for help. The final straw for us is bed bugs that went untreated for almost a year until most of the rooms were infected.

Dayton Place is truly an amazing place! The staff care so much and they love one another. They…read moreshare so much love with the residents as well. It's a beautiful and warm community to be apart of. Whenever there is an issue the staff always prioritize their residents and resolve the issue with ease and care. You won't find a home like this elsewhere. The MorningStar values and goals are something I live by in everyday to better myself and lifestyle. I really recommend you check them out and schedule a tour of the community.

I just moved into Quincy Place and I have to say it's been a great idea. I love my new place. The…read morestaff has gone out of their way to make this transition as easy as possible. The food is great! The staff is great. The apartment is great! And have I said enough about the staff? I couldn't be happier!

If there was zero stars, that is how I would rate this place. Run don't walk away. STAY AWAY!…read more After seeing a cottage my crippled mother-in law signed a contract/agreement and was charged close to $5,500 which consisted of a "rate lock fee" and a "community fee." After I learned she had done this, I/we immediately called to cancel the next day. There is absolutely no way she can live independently in a separate cottage from the main building (she is wheel chair bound). Quincy Place is not willing to return the $2475 rate lock fee and is charging one day of rent. These guys just want your money. We are pursuing this through legal means but this should not be necessary. The salesman should have known there was no way an incapacitated woman should rent the cottage, but clearly he just wanted to make a sale. This has caused my mother in-law and wife a lot of unnecessary stress and we cannot afford to lose this money. STAY AWAY FROM THIS PLACE !!!!!!!!!!!!!!!!

At one of the most difficult times in my mom's life, Carillon made it easy. My mom was one of…read morethose that was NEVER going to leave her house but fate had different plans. Upon breaking her hip, we realized that home was no longer the safest place so we looked around at quite a few independent/assisted living places. Once I walked in Carillon, I KNEW this was the place. It looks like the Four Seasons! You don't feel like you are in any kind of home for older people and it honestly has such a wonderful, welcoming charm. Owners are from here and plan on staying here and will respond at ANY time and are remarkable and their staff is so amazing. Fast forward several month, my mom said she doesn't even miss her house!!!! We never thought she'd ever feel that way but Carillon made it so!!!

My MIL moved here just before Thanksgiving. We looked at several other places and this one was…read morehands down the best. Tracy and all the staff are so welcoming. I love the concept of this place! It is so clean. The units and common areas are beautiful! They recently helped us plan a birthday party for 23 people for my husband in the private dining room. A big shot out to Tracy (yet again), Alberto, Kayleigh, Heath and many others for making this event so special. Everyone commented on how fantastic the food was - even better than most of the highly rated restaurants close by for a fraction of the price. I would not hesitate to to move my own parents here. In fact, they raved about how great this place is and commented on how fantastic my MIL looks. They loved seeing her have a sense of humor that they have never witnessed before. This is place is simply the start of a new chapter in someone's life. I am so grateful!

It saddens me to leave this review. After many years of our family members living there, we moved…read morethem out for their well-being. When I look at the reviews on this page, I would say these WERE accurate, however, they have new leadership and subsequently, the service has significantly declined. - Staff are leaving left and right. Outside of front desk staff, you'd be hard pressed to find more than a handful of staff who have been there longer than 2 years. And honestly, the reason most of the residents haven't left is because it's just so hard of an adjustment moving elders. But many families and residents have shared their concerns in whispered conversations. - Leaks throughout the building but mostly on the second floor, which have resulted in mold and leaks to the first floor multipurpose room. - A whirlpool that is a selling point but has hardly, if ever worked. - Ignored emails or calls from concerned families. Or responses from leadership that are brash. - Someone else already mentioned in their review the front desk staff who don't acknowledge/speak to people -- that's guests and residents alike (why would onsite leadership be okay with that?). - All of this while prices have consistently been increasing. The final straw was Garden Plaza recently came under new ownership -- Life Care Centers of America. Name sounds familiar? Maybe because they were ground zero for elder deaths at the beginning of COVID. A five second Google search will tell you everything else you need to know. Here are the most notable legal actions against the company: 1. Medicare & TRICARE Fraud ($145 Million Settlement with Dept. of Justice where concerned employees were the initial whistleblowers) - Oct. 2016 2. Wage and Overtime Class Actions -- 2015-2020 3. Patient Abuse and Neglect Verdicts -- 2022 & 2024 4. Employment Discrimination -- 2024-2025 & active investigations in 2026 Garden Plaza is the Independent Living side and The Bridge at Garden Plaza is the Assisted Living side. Now most of these lawsuits are related to skilled nursing (aka assisted living or rehab), but the point still remains that this is who now OWNS Garden Plaza, coupled with lackluster onsite leadership.

It's nice I would recommend coming here my dad said the cnas were super nice he loved itread more

My Mother-In-Law has been here 4 months. This wouldn't have been my choice for her (but I'm not…read moreliving here) she is very happy with her selection. The building has been under renovations for some time but are finishing up now. The other residence are fun and friendly, plenty of activities if you want to get involved. The halls are quiet and they allow pets! If your reading this post you want to know how the staff are. They are great. Brookdale DTC has some really dedicated staff and that makes all the difference. They are responsive and it is such a reliefe to leave your loved one in trusted care. I very much have the impression that the corporate office listens to resident requests. Things were going south in the kitchen and soon a regional manager was on site making changes. Any issues we have brought up to management were handled quickly and to our satisfaction. I have suggested Brookdale to friends looking for work, I would recommend you take a look for your loved one. 4 stars only because of the construction.

This is the worst place. They are cheap & administration is awful. The have a lot of "titles"…read morethat mean NOTHING! LPNS that aren't REAL nurses & people passing out meds called Qmaps, that require little training. It's scary! They also don't do what there computer tells them ON time! Some are good, but many just don't care & don't do there job. They are soooo nice when vetting you, but once your in, FORGET IT! Business as usual. $$$$. What a waste of my parents hard earned money! My dad is looking down & KNOWS what the truth is. Someone died a few years back falling down the stairs! They didn't die from the fall, but not being going & froze to death!!! Allegedly someone turned off the alarm on that one door. Yet when they couldn't find the resident they claimed they had looked down all stairwells. Well clearly they didn't check that one! The sad part, they merely got a slap on the hand.....

This facility is outstanding in so many ways! The staff is attentive and really seems to care,…read morethe food is better than almost any facility food, housekeeping and laundry are on time and do a good job, and most importantly the care staff does what they are expected to do and seems to really care about the patients! The only bad point is that no one answers the phone after hours. This seems to be a trend these days with staffing shortages, but its frustrating. Hopefully they will get that fixed soon.

The facility is poorly maintained and does not appear to be cleaned to an acceptable standard. I…read moreobserved a housekeeper spend approximately 15 minutes vacuuming a single 8x10 rug before leaving the unit, and that seemed to constitute the entire week's cleaning. The sink was so dirty that insects were living in the drain, and the bathrooms appeared to receive little to no regular cleaning. The food is heavily processed and offers very little nutritional value. One typical lunch consisted of a few tablespoons of a mayonnaise-and-dried-cranberry mixture served on institutional wheat bread with processed turkey and processed cheese, along with a side of boiled macaroni mixed with even more mayonnaise. The receptionist at the front desk rarely acknowledged visitors, often remaining focused on her phone except when conversing with a male staff member. The quality of care was inconsistent. While a few staff members were attentive and helpful, many others appeared negligent, resulting in an overall experience that felt disorganized and unreliable.

Hmmm. Well, it's out of sight expensive and I found out this weekend that they do not even provide…read morethe toilet paper! I took my mop and cleaned up blood on the floor of my friend's kitchenette. There is a filthy bath mat in her shower, the tp dispenser is broken and her window blinds are damaged. I would expect a five star place for the price she pays.

My mother in law is a resident. We visit her on a daily basis. The staff is gracious. The food…read moreappears to be restaurant quality. The caregivers are amazing. Highly recommend.