I never thought l'd be turning 30 years old while bed-ridden in an acute care facility. That…read moreunfortunately became a reality in 2023, after I was hit head-on by a wrong-way driver with dementia on I-39. I just wanted to take the time to recognize the staff at Thrive of Lisle, as they took great care of me. Shoutouts to CNA's Alan & Harrison; nurses Shirley, Mark and Gina. They are the best! Kellie from activities, Jerome and Sue are always roving the halls and engaging with residents. The positivity and enthusiasm of the staff is truly contagious, and made this long recovery journey easier for me. Therapists Susan, Ed, Keyenna and Tiffany have been helping me work towards my goal to be able to walk again and use my left arm. I love Thrive of Lisle, and the staff here. 2023 was easily the darkest time of my life. I nearly lost my life, and was not sure if I'd ever walk again, or be able to return to the career that I love. The staff at Thrive treated me like family. I can't tell you how much happiness and hope that CNA Alan, Nurse Shirley & Kellie brought into my life during this time. They are truly special people. I still come back to thrive and visit at least 4 times a year. It's rewarding for me to visit the current patients during activities time, as well as spreading positivity and encouragement. I also love seeing my extended family (the Thrive staff). My advice & words of wisdom for incoming patients and their families: * Advocate for yourself as the patient; if you're a relative; please advocate for your loved one. * Treat the staff with love & respect (I promise it'll come back to you ten-fold, and will be a much better experience for you & the staff this way.) * You might be shy at first, but take full advantage of the activities that Kellie puts together! From craft-making to group games; it's a fun time for everyone! (Even the patient's visitors are encouraged to participate). * It doesn't matter if you're bedridden, the staff will make sure to get you out to socialize, shower, or PT. You just need to communicate your needs to them early enough in the day. * Family: PLEASE don't underestimate the power of your visits. Frequent visits will greatly help your loved one as they strive to recover. I had at least 2 family members taking turns visiting me throughout each day. *Keep in mind, you ARE allowed to sit in on your loved one's physical therapy sessions. - Just ask the therapist as a courtesy* * Stay positive & Keep on thriving! Respectfully, Tim

I was sent to Thrive for wound care. So I did not require the assistance some people did. I was…read moreable to walk and dress myself. I did receive physical and occupational therapy. The therapy was to target both upper and lower body and I felt it was a great benefit for me. Therapist took time to answer my questions on how or why the different excersises were a benefit. I had Murium and Traci. Nurses and CNAs were all pleasant. When I was not in my room they would look for me for required medications or lab tests. They also seem to work as a team. No task is beneath anyone. The activities director Kelli has such a nice personality that even someone like me that typically does not join in was participating. Because I did not have anyone visiting me they made a point of making me not feel alone. Many of the staff were good but I had a special thanks to Noah Teddi Alfonso Sue Kelli Drew Odette and my wound care team. I was able to heal nicely by the time I was discharged thanks to their attention and care. Only issue is with the evening shift. I think they forget at times that it is bedtime for us even if it's just a work-shift for them. They would be quite loud and slam doors. Rooms are 2 people so if someone needs to be tended to in middle of the night or is hard of hearing that's a problem too.

My father's experience in the hospital was terrible. Zero empathy from 99% of the nursing staff…read moreand every time I had to leave I had a pit in my stomach. He was moved here and I was so relieved. The staff was so comforting and loving. It gave me such a sense of peace that was desperately needed. I am so grateful for everyone here.

My husband refused continued treatments, so he was choosing to die. True to hospice care, he was…read moremoved from NMH to ACIHC to pass away. I did not agree with his choice, but I chose to support his choice. The nursing staff was very kind and attentive to me. I wish I would have gotten the name of the night staff assistant that was exceptionally kind to me. Even encouraging me to stay later on June 5th, the night he passed, "I think you should stay this evening." My biggest issue with this facility is, every single day we had a staffing to discuss my husband's "lack of passing". Their goal was for him to pass in 7 days. Consequently each day we had a staffing to discuss "Plan B". Translated, "What are you going to do if he does not pass?" It wasn't painful enough that I was waiting for my husband of 24 years to die, but I had to worry about moving him out of this location to some other place if he didn't hurry up an die. I am sure this was about insurance. Apparently 2 separate types of insurance isn't enough. They never offered for me to pay out of pocket. Cold hard facts: Hurry up and die or move him out of here. Thank goodness the staff was nicer than the business model.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

My mother recently passed away in the memory care unit at Cedarhurst. She had resided there a…read morelittle over a year. I can't recommend this facility enough for the quality of the staff and cleanliness of the facility. We had experience with 3 other Naperville facilities and Cedarhurst was by far the best.

Christine Dunn and the various staff members at CEDARHURST have been extremely helpful with our…read moreparents during recent health issues they have had. It truly took "A VILLAGE" including the CEDARHURST staff and our family appreciates their care.

Our family has been working with Ralph from Eva's Home Health Care. Ralph has been very helpful…read moreand informative. He send us some caregivers to interview and we feel they will be a great addition to our family. He was able to send us candidates within a couple days since our need is time sensitive.

I was very specific about the days and hours needed and they assured me they had caregivers…read moreavailable. Scheduled an interview with a caregiver, Barbara. The days and hours worked for her until she left the interview. Then apparently "we had a small problem". She wanted 4 days and 6 hours a day at $25.00/hour based on what she "saw"???? I asked what she saw, apparently the house was a mess??? It's a condo and I know it wasn't a "mess". Sorry Barbara and Eva's, there are other agencies out there.

Really great company to work for the clients are really nice and friendly the company have really…read moreflexible hours for the employees .

Veronica and her staff immediately responded to our emergency situation of needing someone to care…read morefor my special needs sister. They met with us, assessed my sister's needs and were very reassuring. Their fees are reasonable and affordable. Gentle Touch staff not only assess the physical needs of the client but also care about them as a special, unique individual. My sister bonded with her caregiver who did more than just care for needs, but had fun with her and provided much needed social and emotional support. Gentle Touch was a tremendous blessing to our family for which we're forever grateful. Highly recommend!

We are very blessed to have Lourdes as my mom's Hospice Aide. My family calls her our "angel from…read moreheaven". We have piece of mind knowing that Lourdes is providing Mom with the best care imaginable. There is literally no one who cares more about her patients and providing the best care. Thank you Lourdes!!!