I have been researching mattresses for a while.Decided I wanted to see a Helix mattress in person…read morebecause of their high ratings nationally and the fact that they had many of the features I wanted. I saw online that Sandman Sleep had a large display and since we don't live too far (Geneva) I talked my husband into taking a ride to Aurora. We were greeted by Anthony, who asked us what we wanted to see and proceeded to take us to the Helix section. They had all of main models plus all of different firmnesses and a large selection of other brands. There was no pressure to buy (which is the one thing that will send me out the door faster than you can say "no thanks"). I am glad I didn't see the two bad reviews before we came. Are we talking about the same store??? The mattresses were in pristine condition as was the store. Unlike some mattress stores where everything is crammed in together this place was downright spacious. To make a long story short, we found exactly what we wanted. They also carry a lot of extras which the salesman didn't even mention until I asked - pillows for side sleepers, bamboo sheets (cool). It was very pleasant experience, and I didn't even break out in hives like I usually do when we are spending a lot of money at once. One last thing- they have mattresses in all price ranges. Highly recommended!! Judie Henson, Geneva,IL Judie Henson

Kinda scary .. no lights on .. at least three beds has stains .. one was even a large urine stain…read more..

Lovely since 2009! Only recently need a Norman repair…read more This is the first contact since installation

I ordered blinds for 2 rooms, about 3 weeks ago. I was told it would take about 4 weeks for the…read moreblinds to come in. I received an invoice detailing what I had ordered. The blinds were delivered and installed 3 weeks later. The installer, Tyler, was very nice and respectful. He moved all furniture that was in the way, took down the old blinds, disposed of them and installed the new blinds. The whole thing couldn't have gone better and I am delighted with my blinds and the service I received from this company. I highly recommend them.I

Not only does Sherwin-Williams have excellent paint, their staff is very helpful. We stopped in to…read morepick up paint samples and they were kind enough to give us a book of samples to take home. Having the complete collection of colors made it easier to pick a color. Thanks Sherwin-Williams for making it easier to pick a color .

I always shop here when I need paint, or paint related items, for my projects. The staff at this…read morestore is always polite and helpful.

My negative review did garnish a lot attention from Great Escape (Joliet) upper management…read more I was truly surprised to receive calls from a board member and regional manager. Had a nice sit down with Tony and he was very empathetic with my issues and was sincerely apologetic! Was extremely generous with a store credit for inconveniences and a continued promise to ensure customer satisfaction personally. I sincerely appreciate the level of attention I received from my original customer review.

This review is for the service department, not a store location. I called service to send someone…read moreb/c my hot tub was making noises there were not normal. I have had the hot tub for 3+ years. I knew there would be a $100 trip/travel fee and was told labor charges would apply if anything was done. The first thing the tech said to me was there was nothing wrong, nothing to fix. There was nothing extreme at that time, but it was obvious to me that something wasn't right. The tech then told me I messed up the chemicals most likely (my issue was w/sounds moving through the pipes in the hot tub and how the jets were working/blowing out water, not sure how chemicals would cause that and they were on point at the time the guy came (he didn't check so couldn't say otherwise). He stayed for another 20 minutes repeating that to me, to the point I had to ask him to leave b/c there was no point of him staying. I was shocked when I saw the invoice where he charged $30 labor. After i was told I would be notified and approve any labor before it took place ... and noting he did not do any labor, he told me it was all find, so how was there labor? When I called to complain I was told the $30 was for when he offered to clear the reminders that flash across the screen. Mind you that was not part of the original complaint, nor did I ask for it, or was I told this would be "labor". The manager at the service place didn't seem at all bothered about this scenario then offered a $30 gift card to make up for the labor charges. Great, but the fact that no one is concerned I got charged labor for "nothing is wrong" and just wants to send a gift card rather than address the issue is sad. ***Fast forward to 32 days later, my hot tub failed with flow issues and not heating (things that make the noises I called TGE out to look at and was told nothing was wrong). I call back, met with the same condescending manager who tells me since it was past the 30 days I would be charged another $100 trip fee. That close of a window, after the tech told me nothing was wrong and had to be asked to leave and charged labor services there should be a grace period when the hot tub fails. My HT broke within a few months of purchasing, but it was under warranty so no issues. So, I would definitely NOT recommend buying anything from TGE b/c once your warranty is up, they don't care and will make it extremely maddening/frustrating. I ended up calling another service to come out and fix it and that is who I will be going with. TGE has the lowest trip/travel fee, but that is probably b/c the labor charges start right after they get to your house even though they tell you nothing is wrong.. that is how they recoup the difference. They have 40 complaints in 3 years through the BBB and majority is surrounding the service department with the same complaints/stories I have. Beware.

nice furniture and professional people Thank you so much…read morefor everything Professional sales guys and hard worker delivery guys Very clean store and have great customer service and big choices in the floor from their warehouse Thank you David and Sam I recommend your service and your company for all of people in the town

PLEASE DO NOT TRUST THIS COMPANY. I'm writing this to warn…read moreanyone considering buying furniture from this store. I went in on a Wednesday/Thursday to look for furniture for my new apartment. It's Christmas time, and I have a Christmas party coming up, so getting my couch and bed delivered on time was extremely important. I specifically asked for items that were in stock and guaranteed delivery before my event. While in the store, I found a sectional and a bed frame I liked. I was told both items were in stock and would be delivered the following Tuesday, December 9th. That timeline worked perfectly. On Sunday around 2:30 PM, the salesman called me to say the opposite--the couch was NOT in stock and wouldn't be available for 4-6 weeks. I was shocked because I was directly told it was in stock when I made the purchase. He offered me the same couch in charcoal gray, but my decor is black, so that doesn't work for me. He said he would "see what he could do" and call me back. He never did. I had to call the store myself. When customer service called me, the story changed again. Now they said they had no date at all for the black couch--no timeline, no estimate--nothing. But they kept pushing the gray couch as the only option. I explained again that I have a Christmas party and needed the furniture this month, which is why I bought items listed as in stock. I asked: * If I take the gray couch, I want a discount since I'd have to change my whole decor * OR sell me the black floor model at a discounted price She said she'd have the manager call me. The manager never called. So I went to the store the next day as soon as they opened. I asked the manager why I was sold items not actually in stock, because had they been honest, I could have taken my money elsewhere. Instead, they caused delays and stress right before the holidays. The manager again offered me the gray couch and said the best he could do was a $75 credit. $75? What exactly am I buying in your store with that? And why would I ever return after how I've been treated? Then, after all of this, the manager called the warehouse and came back to say: They don't have the gray couch either. So they lied when I bought the couch, lied on the phone Sunday at 5 PM, and lied again that morning when I walked into the store. Every time I was told something was "in stock," it turned out to be false. This is unacceptable. It's misleading, unprofessional, and feels intentionally fraudulent--telling customers items are available just to secure a sale, then changing the story afterward. This entire experience has been stressful, time-consuming, and completely avoidable. I would not recommend this store to anyone.