My Guest Experience Specialist was wonderful. Her name was Erin, if I was rating this based on my…read moreexperience with her I would give 5 stars. Thank you, Erin for being the ONLY good thing about Bob's furniture. I was really hoping Bob's furniture would be better than Ashley's but it looks like they all are going to fall short. If Bob's does anything right, it would be giving the ONE good thing they have a raise and allowing her to replace her managers. Erin assisted me with picking a bed and bedroom furniture set. Due to technical issues with the order site, she sought support from her store manager. Nice Guy, but he didn't listen to what I wanted and ordered the wrong items. This was after I spent 2 hours with Erin filling her in on my issues with Ashley Furniture and my desperate need for furniture ASAP. My items arrived (most of them) on time. I had my new bed which is great, but with the box spring the store manager ordered caused the bed sit so high that my 5'8" tall body had to jump up to get into the bed. I wanted the low profile box spring so that it was lower to the ground like a bed should be. What if this bed was for a kid or an elderly individual? You would need a chair lift to get into that bed. Next, my 5 piece bedroom set was delivered as a 4 piece. Little did I know, Mr. Store Manager ordered the wrong one. So, now my husband has no dresser for the foreseeable future. Because of course, now the piece is out of stock and on back order unlike last weekend when I worked with Erin, because she confirmed all of the items I wanted were in stock due to my need. I called Erin to get the issue resolved and she graciously reached out twice letting me know her manager on duty Jessica would be calling. She even called to tell me she was going to call in 5 minutes. Guess what?! I never received the call from Jessica. Thanks for the help, Jessica. Appreciate your attention to detail - it must be a manager thing in that store. So, I had to spend my day todaytalking to a text chat bots Wildeline and Mildred and a customer care agent Adyen for 2 hours to get the issue resolved. I am now getting the box spring I wanted and when the chest dresser becomes available (hopefully before 2027), my husband will finally have his dresser. They waived the delivery fee (as they should) and gave me a $100 off. So shout out to Adyen for spending over an hour on the phone and putting me on hold 5 times to get permission to do the right thing. Oh, I forgot to mention, that all this happened after I had already ordered a sectional couch and ottoman from them for $2000 and the ottoman broke after 2 days for NO REASON. So, call me a "Karen" if you want but if my attention to detail and listening skills were as piss poor as the management in the Joliet store or as dependable as the chatbots Wildeline and Mildred at resolving ANY TYPE OF ISSUE, I wouldn't have been able to pay over $6000 on furniture in 4 different deliveries due to 3 different mishaps caused by Bob's furniture for furniture that probably has the durability of what is left of my patience. The only reason I am giving this store 3 stars is because Erin my Guest Experience Specialist was amazing, empathetic, and supportive. Jumping off my soap box now. Happy Shopping.

Unfortunately my experience was not good. Sales person was friendly and said she would get back to…read moreo me. Unfortunately I never heard from her and when I called, I was told she was with another customer. Every time I've been in the store it's pretty much empty. Surprise that the two times I called she was busy. Still haven't heard from her. This was the Joliet store. It's too bad I like to give the business to a local site.

Extremely clean store. Manager Chad is great to work with. Ordered adjustable frame and mattress…read more Can't wait for it to arrive

Blake was very helpful. Took the time to see what type of bed would fit our needs. Delivery time…read morewas also met. Only problem was box spring was not the one we were told we were getting.

Your establishment has recently acquired a suspicious number of mattresses, and we at the…read moreOrganization for Drug Safety (ODS) are extremely concerned that you may be engaging in illegal activity with the Will County mafia. Thank you, Jenny P. P.H.D. To contact us, call 1800-867-5309.

Great service and delivery was the next day. No pressure and the sales person was knowledgable and…read morethe price was fair.

Excellent service from the showroom to the delivery. I recommend buying your next mattress and bed…read morefrom them!!!! 10 Stars!!!

I went in hoping to find a reasonably priced mattress as I just purchased my first home and needed…read morea bed asap due to working around COVID and needing to self isolate for my parents safety. Angel was the best! She helped me choose the right mattress and gave me a great deal. My budget was really tight and she was able to work with me and give me the perfect mattress at the right price. I was even able to pick up the same day at the warehouse and the team there were also helpful.

Absolutely the most hilarious shopping experience ever. We had a good idea of what we wanted and…read morethe sales associate started showing us around. Immediately we were notified that they don't give discounts and we can't get one from any retailer because the manufacturer controls the price on this particular item. I was just at another store that offered me a discount; and after telling the manager that, he went semi-ballistic. He told us to go to that other store to buy my mattress and that the competition gives people used mattresses. ( I assumed he was the manager.) The other sales associate looked embarrassed by the way this guy was speaking to us. Let's just say that one local mattress guy sold two mattresses today and one did not.

Annalisa is the best!!! Buy your mattresses at this location and make sure it is from her I've been…read morebuying mattresses from matressFirm since this place used to be called bedding experts and I got the best deal ever from her don't bother wasting your time going anywhere else other than her I already searched high and low and i got the best deal through her only if I knew her years ago. from now on she is my go to for mattresses and I will definitely be sending her plenty of business I highly recommend you save money and get the best deal plus great customer service from her she is great

Interesting concept for a store There are actually no…read moreemployees on duty during store hours. The store is a show room with a good selection of mattresses on display Signs are posted on each mattress with information about the mattress like firmness Prices are posted for the sizes of each item Purchases are made at a kiosk. There is a toll free help phone number and a large delivery area. Certainly an option worth considering

From the owner: No salespeople, managers, or cashiers. No up-sells, cross-sells, or headaches. Try out your new…read moremattress without anyone breathing down your neck. Shopping at HassleLess Mattress is Easy Peasy. Employee Free Guarantee.

Hard working employees with lots of choices and values. There are looks and budgets for everyone.read more

Been here a few times, the sales are good, but the quality isn't great. There are a lot better…read moreoptions out there.