Tempur-Pedic Flagship Store - Oakbrook

I went to Mattress Overstock this last weekend and ordered a new box spring for one bed and a…read moremattress for another. This is the third time in five years which I've gone here for mattresses for different bedrooms. Each time I've dealt with Jim. He has been extremely friendly and welcoming. He explained each mattress' benefits. He did not try to upsell to more expensive mattresses. He even suggested a lower priced mattress which he said had the same functionality as the one I was looking at. His delivery team (his sons on weekends) were very professional and even took off their shoes so as not to muck up my house. I would recommend Jim and Mattress Overstock to any who are looking. Jeff

Owner showed us different mattress options including sale items in back of store. Many choices in…read moremultiple price points. Great selection!

Welcome

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Mattress Firm Oakbrook Terrace

4.5(82 reviews)

0.5 mi

I was waiting for Memorial Day weekend to take advantage of sales, and I'm glad that I did!…read more We came in early on Sunday, and Andrea was our sales associate. She was very patient with us as we looked around to decide what worked best for us. I didn't feel pressured to go out of our budget. She took her time explaining the differences between the types of beds. We were able to get next day delivery. We got a call, text, and email confirming the delivery window. On the day of delivery, we got a call 10 minutes prior to alert us of arrival. Our window was between 9 and 11 am. Delivery occurred at 915 am! Delivery service was in and out within 5 minutes. Also, I recommend checking the Rakuten app as they sometimes have cash back for mattress firm! Go in and ask for Andrea. She is excellent!

There were some highly troublesome issues on the part MattressFirm, but this review will give…read morecredit where credit is due ...they are doing everything possible to fix what is in their control for this specific delivery. Where the BIGGER PROBLEM lies is in the company they use to make their deliveries. 3C LOGISTIX LLC. Misogynist personnel with no sense of time. Did not call the night before, showed up at 8:15 am, put a sign on the door and left. Our salesman did everything to have them come back and scheduled us for the 11 am to 1 pm window. They showed up at 10:52 am and said they were leaving. We showed up at the scheduled time, 11am on the dot, and caught them at the corner about to make their getaway (again). Let's just say their attitude was not pleasant because they were asked to actually DO THEIR JOB. MATTRESS FIRM NEEDS TO ACCEPT RESPONSIBILITY for what IS WITHIN THEIR CONTROL... GET RID OF 3C LOGISTIX as their subcontractor. DOT 3124967 Addresses in PLANO, NAPERVILLE, YORKVILLE (all residential - yep... SHADY AF) OWNERS: Brett McCamman, Oscar Paz 931.250.7549 (phone is answered, no greeting, hung up) 630.696.6689 second number on their site, person answered at a private residence claiming it was a private number but did not care when I mentioned the number was listed on a website) Delivery date: 4/8/22, 11 am, 2 male Hispanic individuals - extremely rude, Chicago SW Midway area.

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Bob’s Discount Furniture and Mattress Store

Wow what scam of a furniture store and total ripoff $ place!!!…read more See attached photographs and prices Service on a Sunday is non-existant to rude. VERY AGGRESSIVE SALEMEN (All men, sadly no women) I tried out on of their sofas to give it a fair chance and it felt like basic motel furniture Just a poor selection and nothing felt modern

New location on Butterfield Road in Downers Grove. Salespeople great as we entered the store. Great…read moreselection of furniture. My tip is to check out the items in the clearance department.

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HassleLess Mattress

5.0(1 review)

0.8 mi

We ended up here after not finding luck at Macy's and Value City. These stores did not have useful…read moreinformation about their mattresses. This store concept is awesome, opens in the morning and closes at night with no salespeople. We found our amazing mattress and it was delivered quickly. I have recommended this store to all my family and friends.

From the owner: No salespeople, managers, or cashiers. No up-sells, cross-sells, or headaches. Try out your new…read moremattress without anyone breathing down your neck. Shopping at HassleLess Mattress is Easy Peasy. Employee Free Guarantee.

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The Dump Furniture Outlet

2.3(639 reviews)

3.2 mi

Good dump Funny name…read moreand they have a lot of funny sayings and signs inside... But, it's really just a furniture store. They claim to have a different model than regular furniture stores or just different, but it's like all the others. They have furniture for almost every room and everybody. The prices are comparable to other furniture stores. What I like about the dump is really just their building. It's a huge store, like a warehouse inside, and is very big. They have a lot to look at, which makes it hard to walk out without finding something you like.

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

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Dining Room

Toms Price Home

3.7(3 reviews)

0.5 mi

I hadn't initially planned to write a review about my experience nearly two years ago, but I feel…read moreit's important to share it now. I waited almost a year for a special-order sectional sofa with a chaise lounge--an investment of nearly $10,000. We also purchased a coffee table and an end table. When the order finally arrived, the tables had multiple chips in the finish, and the sofa was not what I had ordered. The seat depth was two inches shorter than specified, and the arms were completely different from what we selected. Resolving this required multiple home visits, along with detailed photos comparing cushion measurements from both the showroom and my home. Returning the damaged tables was straightforward. However, my experience with customer service regarding the sofa was disappointing. I was informed that Century, the manufacturer, offered either a 10% discount if I accepted the sofa as-is or a full refund. I was stunned to learn that Century would not remake the sofa because, as stated, "the same thing could happen again." I do not consider this acceptable customer service, especially given the cost and wait time involved. As a result, I will not be purchasing from Toms Price again.

I happen to like Toms Price. This store is open with a huge skylight area so it is very bright…read more For clarification, the store is located across 16th Street from the Mall. It is next to Binny's. Huge parking lot. We have purchased furniture from Toms Price in the past and found the quality to be high end. Also, pricing is reasonable for the brands they offer. The store is one level, unlike Wheaton, and filled with displays. It really is helpful to be able to sit on the chairs and couches. We were cheerfully greeted upon entry and introduced to our designer, Taraneh. She is extremely talented, professional, knowledgeable, and helpful while guiding selections. Now everyone will want to work with her. My only suggestion: furniture selection takes time so you might want to offer your customers a bottle of water. There is a drinking fountain in the back corner but how about some cups?

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Penny Mustard Furnishings

3.9(37 reviews)

3.5 mi

penny mustard's furniture's purchase was good, salesperson was helpful and knowledgeable ended up…read morepurchasing around 22k worth of furniture but at the final part of the purchase we also got a montage (mfs)premium complete protection plan for the amount of almost $900, what a complete waste of money we have had a couple of issues with the furniture; first it was a switch that failed for the recliners,took several months for them to figure out how to get the right switch but penny mustard themselves had to take the switch out of a showroom recliner after we had to contact (bbb).now as we are nearing the end of coverage all the backs of the couches have become wobbly and almost unsafe.we filled out all the forms necessary andtook multiple pictures to verify the issues-24 hours later we received a email from montage (mfs) that the issues are considered normal wear and tear??what a total rip-off of customer satisfaction!!!!! word of caution do not buy an extended warranty-it covers nothing!! a lot of wasted money! penny mustard has lost a good customer-

I love Penny Mustard. You get what you pay for ! I love my…read moreFuniture and customer service is also great.

Stair damage matching leg of dresser

Master bedroom damage

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Main level damage

Steinhafels

We purchased an adjustable Aireloom mattress that cost $6,000. The delivery people put the bed…read moretogether, took our old one, and left. Fine, but they didn't consult with us on the height, and adjusted the bed too high for my wife to comfortably handle. I called the store and they said they would not come out to re-adjust the bed. 'It's not our policy.' What? We're elderly, we paid 6K for a mattress, and it's 'not your policy' to ensure a customer's satisfaction? I would have 2nd thoughts about buying anything, especially an expensive adjustable mattress, at Steinhafels.

I am only giving five stars to the repair technician, Tom , when my opinion is the only bright…read morelight to my experience with Steinhafel. He came to repair a chair and was timely, communicative, and did a beautiful job. I wish my entire experience had been as excellent as my interactions with Tom. An asset to company for sure, Steinhafel.

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Casper - Oakbrook Center

2.3(14 reviews)

0.0 mi

The people are friendly and helpful. The Wave Hybrid…read moreMattress is uncomfortable. The story of 90 days to return has limits that nake returning it difficult. Do not recommend this very soft mattress for people who really want something firm. Should have gone more traditional than something considered trendy. Do not buy a Casper

I am so impressed with the folks who work at Casper in Oakbrook, Illinois. I ordered over the…read morephone. That transaction went more than smoothly. Unfortunately, the mattress is not comfortable for me. I have used it for over a month. My salesman wasn't in today when I called, but Chris, a manager spent quite a bit of time with me. He suggested another mattress and has gone out of his way to get that set up, as has the lady who has been e-mailing me about arrangements. While this should be the service we get from everyone, these days I find it the exception, not the rule.

Glow is here!

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Queen Wave displayed on our Adjustable Base. New Product, Glow, featured on nightstand.

Tempur-Pedic Flagship Store - Oakbrook - mattresses - Updated July 2026

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American Mattress - Naperville

4.6

(11 reviews)

One of the strangest, most infuriating experiences I've ever had in a store…read more We went in just wanting to check out a few mattresses but the clingy, fast talking used car salesman type tailed us the entire time and wouldn't let us just browse. He seemingly kept trying to talk us out of what we were looking for. My wife who is mildly autistic and can't handle such a barrage of sensory input gave him the "talk to the hand" move a couple of times which finally caused him to shut down and tell her that he "hopes she has a better day". What an absolute tool.

My experience was excellent. I left Mattress Firm across the street due to a rude and extremely…read moreaggressive salesman. I walked in and was immediately greeted by Alex. He was kind, understanding of my budget and very informative. This experience was above and beyond my experience with Mattress Firm. I even decided to go above my planned budget because I was happy with the information I received. Alex did not push me in this direction; I realized the quality and decided to spend more. I would highly recommend American Mattress and Alex. He was extremely knowledgeable, met all the needs we had as a family and delivered an A+ experience.

Crest Furniture - Naperville

3.5

(11 reviews)

This place is a hidden gem! I bought an England sofa for a very reasonable price. The quality is…read moremuch better than anything I could find online. Anna Marie was great to work with and the delivery was excellent and timely!

We are having similar issues (mainly rippling fabric after just a couple weeks) with 2 England…read moresofas as reviewer, Tom K did in 2015 with his Flexsteel Rockers. It's sad to see that nothing seems to have changed. And, besides the back and forth for almost a year now with the Crest Customer Service Manager on the sofas we purchased which are obviously defective, I have asked to speak to a store manager or owner as our situation is unique. But, after reading a couple reviews here, I'm thinking others have had similar issues with their furniture purchased at Crest. Our situation is not resolved yet and we took delivery of the sofas at the end of January 2023. It's now almost the end of 2023! I've been told by the Customer Service Mgr at Crest that most requests and issues we have made are not "England's policy". My next contact will be with England directly. We, like Tom K., have now asked for a refund. I was willing to pick something else out until the neglect by the store manager/owner became very apparent. He/she just doesn't care or there's something "off" in this whole picture. Update: I emailed England Furniture and was almost immediately called by the area Supervisor Rep. He understands my issues/frustration and is taking steps to make things right. It was refreshing to talk to someone who understands and cares.

Verlo Mattress of Naperville

3.4

(32 reviews)

Online (and on the door) says they're open til 5pm. I showed up 4:30 and they were closed. Tried…read morecalling (no answering service). Phone just rings then stops. Guess I should take this as a sign to spend my money elsewhere.

Me: Do you want to go upstairs first and see where it's going?…read more Him: No sir, we'll just take it. (Them: sounds of grunting, murmurs, grunts..) 15 minutes later.. Him: sorry sir, it won't fit up the stairs.. Me: What do you mean? Of course it will! Him: No sir, it won't go. Me: Umm... there's a king size Verlo mattress up there right now.. (...looks at me...) Him: OK, let's go look....... Yep, that's the same size, how did they... Me: I can help! So I help lift and push,, and my new Verlo Kingsize replaces my 20 year old king size 10 minutes later. Nice! We've been ready for a new bed for a couple of years, it's hard to believe that we had the old one for so long and it stayed comfortable. I attribute that to my wife's absolute dedication to making sure I regularly flip the mattress. So the newer style non-flippable beds? Just not interested, (well, I was VERY interested in not doing any more flipping, but I also want a quality bed that will last) Bought a new mattress cover, some new pillows and we are all set. See you in another 20 Verlo! -

American Freight: Appliance, Furniture, Mattress

3.0

(8 reviews)

(I am not in Il., I am in Colorado...)…read more Horrible. I ordered a couch online on 10/2, I wanted it delivered on 10/3 and now I am being told they can't deliver it when I asked for it... (They said I am unable to choose a date, so I went thru the motions so I could get a screen grab - see screen grab.) NO ONE at AF could give me any information...They told me they no longer deliver and it all goes thru a third party called OneRail. I had to call OneRail to get anywhere - (Nowhere) It was ordered for delivery next day delivery and it will take about 3 days (or more) to get it. I Won't be doing business with AF anytime soon. ***UPDATE - 3 days later, still no couch. I canceled my order and am getting refunded. I have to call HQ to get a refund. Here are my notes of the conversations: 1R - 2024.10.04 - Kevin - Driver will be assigned TODAY (2024.10.04 - 1:15Pm) 1R - 2024.10.04 - Jenny - 3:25pm Driver confirmed for Saturday AF - 2024.10.05 - Alex - no driver confirmed 1R - 2024.10.05 - Chris - Driver confirmed for Sunday (2024.10.06) 1R - 2024.10.06 - Jenny (again) "out of our hands"* (The drivers pick what and when they deliver.) AF - 2024.10.06 - Alex - will be refunded today (can't be canceled) Have to call HQ to cancel. Horrible. Shameful. Sad.

We purchased the Sofa on 07/15/2023 a Youngstown Motion for $799.99 and $199.99 for delivery. The…read moretotal cost was $989.98. After 3 month the seating is so bad you are sitting on a frame. Went to the store where we purchased it from in Streamwood and was told there is nothing, they could do we did not take out an extended warranty The reason we did not take out the extended because I was told there is a 1 Year manufacture warranty. I was given a email address of myafwarranty claim.com we filed the claim someone did came out looked at the sofa and his filed a report they there response was " After careful review of the information submitted and your plan's terms and conditions, it appears that the reported issue is the result of normal wear and tear rather than a specific accident or incident. Normal wear and tear is the expected decline in the condition of a product due to regular daily use. Furniture becomes worn looking because of normal physical deterioration that occurs with everyday use. It is expected that there will be some scuffs, a gradual buildup of soiling, and minor damage that occurs from repeated daily use rather than a specific incident. This includes but is not limited to mechanical or structural failure from repeated use rather than a particular event. According to the terms and conditions, wear and tear is expressly excluded from coverage and therefore ineligible for service. My response was. " Claim # C192620 We purchased Sofa sku# 59914-039-1X-F ( youngstone Motion af) from American Freight on 07/13/2023 This sofa is 3-month-old there is no way this is Normal wear and tear we are in are late 60 and have no children or grandchildren living with us. I can see it wearing in a year or so but not 3 Month. I have also been calling with no answer 888-825-6558 please call me 708-785-3111 (No response) I was given the phone # for the manufacture warranty I call Called 888-825-6558 and was asked to press 1,2,3 #2 was if you purchased within one year and think is a manufacture defect push #2 when #2 pressed it said extend warranty and Hang-up. 1/4/2024 1:50 PM Called 877-927-7957 and spoke with Amanda I was told she called 888-825-6558 and spoke with someone and gave them my phone and will have someone will call me back 1/8/2024 1:55 PM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/8/2024 1:57 PM called 877-927-7957 and spoke with someone I did not get there name she told me she will call them 888-825-6558 and will have a 3-way call phone call was transferred to 888-825-6558 same recording came I pressed #2 and disconnected 2:00 PM Called 877-927-7957 answered all associates busy 5 min I was disconnected 2:17 PM Called 877-927-7957 and spoke with Xander and I was given a new number to call 877-336-3041 2:30 PM Called 877-336-3041 "There is no extended warranty associated with this phone number and hung up 1/9/2024 11:11 AM Called 877-927-7957 and spoke with Tiffany I requested a call back from Xander 1/10/2024 11:53 AM Called 877-927-7957 and spoke with Xander he called 888-825-6558 and told they are having phone problems. He asks me to go the web site and submit my complaint there and see what happens 1/10/2024 1:00 PM message sent to https://www.americanfreight.com/customer-service with no reply 1/15/2024 10:22 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/15/2024 10:25 AM Called 877-927-7957 Experiencing technical difficulties call back letter 1/15/2024 1:26 PM Called 877-927-7957 Experiencing technical difficulties call back letter 1/15/2024 1:42 PM Maybe a holiday (Martin Luther King Day) 1/16/2024 12:22 PM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it said extend warranty and Hang-up 1/16/2024 12:25 PM Called 877-927-7957 and spoke with Mercedes and was told Xander is on a call and will call me back 1/16/2024 12:31 PM Received a call back from Xander he is trying to find a new phone # that I could speak with someone. He spoke with his supervisor, and they will have some on call me back from the manufacturer. They will call them direct and give them my info for them to call me back 1/22/2024 10:10 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it says your extended warranty and Hang-up 1/22/2024 10:19 AM Called 877-927-7957 and spoke with Ashley and was told Xander is on a call and will call me back 1/23/2024 10:24 AM Called 888-825-6558 and was asked to press 1,2,3 when #2 pressed it says your extend warranty and Hang-up 1/23/2024 10:30 AM Spoke with Xander and was told claim was denied and case closed. I asked for a supervisor and was transfer to Danny (supervisor) and was told there is

Geneva Home Works

3.6

(11 reviews)

This review is long overdue......We've bought furniture at other stores in the past but since we…read morefound Geneva Home Works (shortly after they opened 23 years ago) they are the only place we go for furniture. Their outstanding customer service, selection and knowledge can't be beat!!! We just picked up our swivel rocker chair we had ordered and noticed a "In Stock" clearance sale sign on the door. Decided today we'd go and see what they had as we also needed a new office chair. Found a perfect sized chair, matches our decor perfect and at quite a savings, plus 30% off! \o/ Kate, Carol, Sean and the rest of the crew, great job, we're happy to support a local store like yours!

you stole are money and lied about giving us a credit on a…read moresofa we never saw. we changed our minds. terrible business man very dishonest

Sleep Outfitters Outlet

5.0

(9 reviews)

We were in the market for a new mattress and friends recommended this store. Liam was incredibly…read morehelpful and knowledgeable--he answered all of our questions and guided us to what's probably the best mattress I've ever purchased, a Stearns & Foster Estate, at half the price. He explained the differences between mattresses and their pricing clearly, which made the decision easy. We purchased on Wednesday and had delivery by Friday of the same week. The delivery crew arrived earlier than expected, which was a pleasant surprise. They were exceptional--quick, professional, and had everything (including the setup of our new frame) done in less than 30 minutes. Don't pass this store up! Great deals, friendly staff, and excellent service. I'll definitely be recommending them to anyone I know who's in the market for a new mattress.

Luke not only explained everything about their products and answered all of our questions, he made…read moreit so easy to decide what to get and we ended up getting four beds today! Thanks Luke for making this process easy and less stressful. You helped us out a ton. I recommend everyone giving this place a try!

Cooper's Home Furnishings

3.5

(10 reviews)