We had a flood and our precious rug was soaked! Called Reza and the rug was picked up (soaking…read morewet) and taken to be cleaned and dryed out. They arrived within the hour, just amazing and much appreciated as the home was a disaster! They gave excellent service! The price was reasonable too. Thanks Reza

Reza has been doing our cleaning and repairs on our rugs through my Gallery in Crystal Lake for 35+…read moreyears. Incredibly skilled workforce that does a great job. does great high quality work and highly recommend them for any of your rug needs.

Gorgeous, high-quality rugs that you likely can't find anywhere else. Hand-woven, with amazing…read morecolors and attention to detail. The service was amazing and they even brought the rug to our home to see it in-home before buying. Would highly recommend Cassim Rugs to anyone looking for high-quality rugs in the Western Suburbs

I can not say enough great things about Cassim and the entire process of designing my custom area…read morerug and matching runner. Parvez was a delight to work with as he kept me abreast of the progress the entire time, even sending me pictures from overseas when it was on the loom. He worked diligently with me through the multiple CAD revisions to ensure I was pleased with the final design. The quality is superb as it has various height levels and you can feel the silk, incredibly soft but very durable. And... Parvez even came over with multiple options to see what design would work best in my place. Talk about customer service! I'd highly recommend if you want a high-class, unique rug that's unlike any other. It's a piece of art & all of my guests are always complementing both the area rug and runner. Worth the extra money as it pulls my place together.

Good dump Funny name…read moreand they have a lot of funny sayings and signs inside... But, it's really just a furniture store. They claim to have a different model than regular furniture stores or just different, but it's like all the others. They have furniture for almost every room and everybody. The prices are comparable to other furniture stores. What I like about the dump is really just their building. It's a huge store, like a warehouse inside, and is very big. They have a lot to look at, which makes it hard to walk out without finding something you like.

The Dump is a huge store with a mix of older, outdated furniture and some designer pieces. The…read moreprices felt high, especially for items that have clearly been sat on many times. I even saw kids rolling around on the couches and mattresses, which didn't help. Customer service was good. We were greeted and helped right away when we walked in. But for the prices, you might be better off going to Darwin Furniture or Ashley if you're looking for more modern pieces that haven't had as much wear. It's definitely a dump.

I chose Olson after the positive reviews I read. Jennifer was great and answered all of my…read morequestions. She was patient with me and I did not feel pressured to make a quick decision. I came in on a Sunday and she was able to come out right away to get measurements. I appreciated the entire team contacting me every step of the way. I received a call within a week that my carpet was in and to schedule install. The Friday before my install I received a courtesy call on time window and what to expect. I received a call when the installers were on their way. They were friendly and efficient and left my home clean. I would recommend Jennifer and Olson rug for your flooring needs.

As you can tell from my profile, I don't write many reviews. But I had to stop, collect my thoughts…read moreand write about our experience with Jennifer Pyle at Olson Rug in Downers Grove. In a single word: Phenomenal!! We went in to finally replace carpet that had been in our home since it was built, having now seen it day and night from working at home during the pandemic. We were replacing flooring in the living, dining and family rooms, as well as a 2nd floor hallway and stairs, as well as painting those walls - so not a small investment. And even with lots of online research, I still had tons more questions, not wanting to make any mistake that I'd have to live with for a long time. I was at a stage where I had to see and put my hands on some samples before purchasing. Enter Jennifer..... We went to the showroom; she was friendly, personable, professional, knowledgeable, answered all of our questions (and asked some we hadn't thought of), navigated us around brands and options; and was amazing in turning our vision into reality, including moving forward with actually purchasing patterned (yes, patterned) carpet for those spaces! (Anyone who has been conditioned to always go for safe, neutral single colors in wall to wall carpet, knows the apprehension in doing this...) She came out to get measurements, with samples that helped us choose the best colors for the lighting and coordinate with the incoming paint color. I was extremely impressed when it came time to order - it was clear that she was very experienced in knowing how to efficiently account for pattern matching. When you're paying by the square foot, that matters! Ordering was efficient, delivery was on time; and the installers were Exceptional. We had some big, heavy furniture pieces to move in some of these rooms, even with the small stuff taken out. To this day, I still do not know how some of those pieces got moved....but they got it all moved, carpets laid down and finished all of the spaces, in One Day. They were professional, courteous, efficient, respectful and cleaned everything up when the work was done. As far as the results: I could not be more pleased! Each of the choices was absolutely spot on. Attaching a few photos here; they don't completely do it justice, but a small sample of how patterns transformed those spaces. And as for the carpeting on the stairs..... not only was the install amazing, but the comfort.... it is the first time ever that I find myself actually taking off my shoes and socks to just experience walking on it!! It seems goofy, yes; but in these times when we're spending so much time inside our spaces, the ability to step outside the home office, and onto Instant Zen, was a totally unexpected and welcome surprise. Will Definitely go back when it's time to work on bedrooms!

Totally Awesome!! Our salesman was Jim. He was awesome! Very knowledgeable, also he has a great…read morepersonality! We had so much fun picking out our carpet and the experience was great. The installation was great too. Thank you so much. We are enjoying our Silver carpet. Thank you again!!

From the moment my husband and I walked in the front door, Jenifer P was outstanding to work with!…read moreShe helped us with our choices and gave great suggestions. Leo and Alex, our installers, were phenomenal! They were professional, friendly, and paid close attention to detail! It was a wonderful experience all around.

Beautiful Crate and Barrel location at Oakbrook Center. They even have a restaurant -- The Table…read more We recently placed an order at C&B so we weren't really here to buy -- just browsing at the coffee tables. Then we went out in the balcony and sat on the outdoor furniture. It was a lovely end of summer Saturday afternoon and it was so nice to be outside.

First, let me start my review by saying that I have been a happy Crate and Barrel customer for many…read moreyears, going back to their original store on Wells Street in Chicago (yes....I am really that old). Their stores have always offered great design and quality at an affordable price, and I've I've always had great customer service. The issue I am having with Crate and Barrel now is a glitchy transition to Imprint that handles their branded credit card. I first received a digital virtual card and then received the physical credit card. The problem I've been experiencing is syncing the account to access my rewards. I tried to place an online order in early January and saw that I had rewards dollars available but they never appeared on the checkout page. I was logged into both my C&B account and my Imprint account but all I saw was this message: Redeem Reward Dollars Not seeing expected Reward Dollars? Sign into the account associated with your Crate & Barrel Visa Signature® Card. I finally called customer service and I was on a phone call with an agent for close to an hour while he worked to help me. He had to escalate the call to another person who was finally able to resolve the problem. While I was able to redeem my rewards for that purchase, I now see the same thing happening. My Imprint account shows rewards dollars available but my Crate and Barrel account shows nothing. I've read several other negative reviews from customers having similar issues since Imprint took over their credit card. I want to remain a loyal and happy customer but it should not be this difficult to make a purchase.

Excellent service and excellent work. Great job with indoor rugs and home carpet cleaning.read more

It seemed to be expensive for the work that had to be done, but they did a great job. The guys did…read morea nice job and were very polite.

I had DeSitter Flooring install carpeting in my living and dining room on 3/3/3035…read more Let me tell you, I could not be more pleased. The workers moved my heavy furniture and worked quickly and efficiently. I took a nap while they were working and when I woke up the carpeting was down and all the furniture was back perfectly placed. Elizabeth at the LaGrange showroom suggested a pattern she thought would look good with my furniture and boy was she right! The carpeting looks beautiful. I highly recommend DeSitter and would NEVER think of going anywhere else.

They deserve zero stars ... ordered a carpet and paid for it the same day. Weeks passed and I heard…read morenothing. They can't locate the order then they say it wasn't paid for and carpet can't be fabricated until paid for. And some other nonsense about changing card processors and and they can't keep card info for more than two weeks. Don't spend your hard-earned money on these folks.

We actually went to the location in Naperville. They carry beautiful furnishings and decor…read more We've received 2 deliveries now and live the items we've chosen! I've included 2 photos. We will definitely make more purchases at Arhaus in the future.

I can't recommend Arhaus enough! James, Kim, and Sarah were so helpful and amazing to work with,…read moregoing above and beyond to help my husband and me furnish our new home. They really took the time to listen to our style and help find pieces that would work for our family home. So grateful for all their help throughout the design and purchase process!

Walked around for approximately 20 minutes and no one greeted me or offered me help. There were at…read moreleast 8-10 people working there just sitting at their desks. Very rude and unprofessional.

We met Cara, who is no longer with Arhaus last August to buy quite a bit of furniture-family room…read moresofa, kitchen table & chairs, kitchen counter stools, dining room table & chairs and 2 area rugs. She forgot to order our dining room table, which has an 8 week delivery and we were hosting 40ppl on Thanksgiving with no table and this was Nov 16. I had to prove from emails that she forgot to order it. They didn't believe me that I would order a house full of furniture, 8 chairs and no table. Anyway, they were able to get it delivered in early December which was fine. The quality for the price is terrible. Our kitchen table delaminated and lifted. The table base was separating from the wood. We had the table replaced 3 times. And when I call the store for help no one calls me back. Crappy customer service on top of it. My advice-stay away! Plenty of other high end stores to buy from. This isn't it!!