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    Hat Club

    3.8 (12 reviews)
    PriceyHats
    Open 10:00 am - 9:00 pm

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    James M.

    I purchased a hat here 4 days ago. I wore it twice and the bill was already separating from the hat itself. I brought it in today WITH receipt and bag. I was told by the same guy that sold it to me that he couldn't return it because of the "wear and tear" on it but would gladly exchange it. Now, I asked him why he wouldn't return it with receipt and bag in hand and he said because he "couldn't put stickers back on it and sell it, because it didn't look brand new". The hat is 4 days old, lol. I asked him why would he try and resell a hat if I was bringing it back because of a manufacturing defect. That just means someone else would be purchasing the same hat I returned with defects and all at full price. The receipt says 30 days, so I told him he needed to refund my money and he did. Even though he was going against "policy". It doesn't match up. Receipt in hand, manufactured hat that was purchased 4 days ago in hand and all I wanted was my money back. Because I asked questions on how and why they would normally "put stickers back on it and resell it", I"made him refund it because I feel like he didn't want to answer my questions or didn't know how to answer them. Seems pretty shady for a company to put stickers back on a $40 hat that has been worn by someone else and was being returned for a defect, but I guess that's their choice. Bummer. 2 stars only because I got a refund and the guy was somewhat decent, other than just trying to get me to switch it out for another one when I specifically told him I didn't want another hat. Also, their color selection is pretty poor.

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    9 months ago

    The coolest hat place ever! Love the service and the selection of hats! I really dig my Dodgers Navy Blue Hat

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