Carlon and Steve are a great team. I am in customer service myself so understand how important it…read moreis to have a real person manage our rental as opposed to a big company with nameless individuals, who have no skin in the game. We have a vacation rental and wanted someone local, who was focused on customer service to manage our property. They pay attention to detail and go above and beyond to make their guests feel like they have a private concierge. We, as property owners feel great knowing that our property and guests are well taken care of.

From the owner: Vacation rental management for homeowners as well as vacation rentals for travelers who want to…read morecome to the Mendocino coast to get away from it all. .

By far the worse place ever to try to rent from. I should have listened to my friends and coworkers…read morebut I wanted to give Mendo reality the Benefit of the doubt. My boyfriend and I put in our applications, got accepted through Mendo reality and asked to apply for a house on Lorraine road in Ukiah going for $1635 a month. We waited and waited and waited for a call back. A week and half went by, no phone call. So we called them and Katie, the gal at the front desk had told us that she was meaning to call us and get back to us but she FORGOT but was happy to inform us that our applications did get accepted and she is just waiting to hear back from her manager to sign a few papers off. Her manager was busy that day going over inspections on other properties. So another week goes by, and I get a phone call from Katie stating that we didn't get approved because the owners decided to go with someone else. That was understandable so I told her thank you and left it at that. A couple weeks go by and I see that the house is still on the market. So I question and Katie then says, "oh the owners have decided to sell it so it should be off our website by weds 4.5.17" We kind of start questioning ourselves and my boyfriend decides he wants to try again for another place on sherry drive that was going for $1895 a month. We wait and wait and they finally call us back and Katie says that we were just shy $250 for qualifying for that house. I didn't get upset because that house was fairly expensive for what they were asking for anyway. I noticed that the house on Lorraine was still on the market and was again questioning to myself as to what was really going on with that house. So we decided to go with another house. Katie then said the house we wanted to apply for house on Jackson that was going for $1400 was also owned by the same people who own Lorraine. So I doubt you will get it says Katie. By then I was confused because If we got denied because "somebody" else got the house on Lorraine, why would we be automatically denied for a house that was $235 less then what we first wanted? And if your telling us that we were only $250 shy of getting the house on sherry that $1895, why should we be threatened of getting denied for something that is $1400? By this time we are upset and begin to ask questions. Katie's next excuse was that we had to be married to combine our income together that is why we are having a hard time getting a place. At this point in time I'm thinking Katie doesn't know how to do her job so we pull in the manager because Katie isn't advanced enough to explain in a professional matter how their system works. So I told the manager everything that she's been telling me and Katie is behind her denying everything she's been telling my boyfriend and I. I laughed and said this is just ridiculous I would my like my papers back. I'm a registered dental assistant, my boyfriend owns his own shop. We are expecting another child in the fall. We pay our rent on time we are clean and very organized people. We have great references. There should be nothing wrong with us finding a place together through a rental company. Clearly the income is there but Mendo reality has told us lie after lie after lie and it's made it very difficult for us to get a place. And Katie who works in the front clearly needs to go back to school to study about property management because she has made it very difficult and has been ALL over the map with us with just bullshit lies. She said she's going to call you back and then never calls. You have to end up calling them. They are just so unorganized there and it just goes to show how much they are disliked because I wasn't hearing anything good about them in the first place. I should have listened to my coworkers, my DOCTORS that I work for. I should have listened to my PROFESSIONAL coworkers. Mendo reality is a joke and I feel very sorry for them that they hired such a unworthy uneducated young women "Katie" to work the front desk. She's awful at explaining things and I feel sorry for whomever goes in there and has a hard time with trying to simply get a place there. Never again will I go through Mendo Reality. As my coworkers say VERY UNPROFESSIONALISM and a waste of time.

They charge you $25 for an application fee before they even allow you to see a property. They use…read morepictures that are between 2-3 years old in their listing and unrepresentative of the actual conditions. Their website listings are not updated. So chances are that you pay them $25 and then either the apartment goes to someone else or you decide you don't want it and they made their greedy little fee. Also, when you try to make an appointment to see a property, they say that you have to wait until they are ready to show it to a group of people at the same time. Overall demeanor was standoffish and lecturing-they are used to dealing with unhappy customers and instead of improving, they have decided to treat the customer in an adversarial way.

I just used this company to rent one of my Apartments on the West Side of Ukiah. I was nervous…read morebecause I had a bad experience with another company that did property management and Rental screening here in Ukiah a couple of years ago. Because this is a small town there are not as many options to choose from for these services. I had not heard of Veikko before as they do not spend as much on advertising as their competition, but I decided to take a risk. Joel has been consistently professional, knowledgeable, helpful, proactive, and easy to get a hold of. My experience with him has been like night and day as compared to my experience with the other related companies this is especially impressive given that my rental was at the high end of the market at a time when the Market is overfilled with rentals in my range, and during a period in which it was taking much longer to get vacanc is filled. Even though Veilkko Provided this service on a fixed rate basis, they continued to provide the same high level of service even though it took much longer to fill the apartment than we had anticipated. Their prices were lower than their competition, Not only for the basic services but also for the photography package.  This company, Veikko,  is smaller than the competition, But this is an advantage because you get personalized service and a much quicker response. There is no comparison in my mind after having had experience with all three of the major Property Management companies in this town. Veikko is by far the BEST.

Joel was my landlord in Willits for the past year. He's a genuinely good person who doesn't pull…read moreany sketchy business that so many landlords are known for. Two of my friends also rent with Joel and no one has ever had complaints

The best personal service on the Mendocino Coast. We have dealt with several agencies over the last…read more40+ years and Coasting Home is by far the best we've found.

We rented a home with this agency, mainly due to lack of choices from our preferred vacation…read morerental. The home we rented (for over $400 per night, plus a $200 non-refundable cleaning deposit) was the "Urban Escape" on Sea Ranch. The property itself was in need of some repairs and upgrades: the hot water tank gave out the first night. The rental agency contact did get a plumber out to us, but I had got the pilot to stay lit while he was there, and he left with the wrong diagnosis (improper ventilation). After repeated re-lightings, the pilot would not stay on. We gave up on it. Also, the built-in microwave was kaput, and the original oven controls were missing. A replacement microwave was set on a counter. One day into the stay, a cabinet door to the kitchen sink area fell off. The fill cycle in the master bath toilet would not shut off without jiggling the handle. Coasting Home should have known of the issues with this home, and should not have listed it. Answer? $$$$$$$$$$$$$$$

Had a tech wondering around looking for plumbing leak. At first I didn't trust the random person…read morewondering in my carport looking for leak explained to her that needing plumbing she said which means nothing for someone needing plumbing. Confusion and frustration does not give me confidence in this company

This company doesn't appreciate space and timing of the person paying the rent especially during…read morethe holiday season. I was Forced to pay my rent on an ap in which I've always just paid in the mail and during this time another man was complaining about this company and was lucky that he was able to leave and buy his own house. Furthermore during the holiday season i didn't realize i was hosting a holiday open house (sarcasm) I have people invading my space during the holiday season in which these projects could be tabled until next year after the busy holiday season. There only one star rat no stars should be rating just be lucky that I'm paying the rent right now. How they are still in business is truly amazing (sarcasm) I don't like this and the people paying mortgages being me and rent should be considered but was completely discarded. Which is disappointing and disrespectful 100 percent!

Noelle was great for the initial meeting of a showing. But unfortunately she never responded with…read moreany type of response after the application was processed. No call back no email nothing. Honestly people paying $50 dollars a piece for credit check and then never calling is very unprofessional. A simple no could have been more appropriate.

reliable management and thorough vetting of our prospective tenants…read more We have been a client of this company for forty years.

I have had The Barrett Group as my property manager for over 4 years. Vera is amazing. She and…read moreHalima always get back to me in a timely fashion when I have an issue. They have done everything I asked. I couldn't ask for more!

I moved into my property a couple years ago. And everything was seamless, we checked out the…read moreproperty the first day it was listed, extremely responsive. We were able to move into the property a week later as the management knows what they are doing and are very efficient. We are beyond happy with our place, any repairs are an email away and always done very quickly. And annual inspections are easy. Rent is paid easily on a website without having to deal with mailing anything, set up direct pay and done. We have been here 2 years, plan on staying a few more, if we were to move we would move within network of the barrett group as they make things easy. Absolutely reccomend.

From start to finish our experience with Sharon at Mendocino Coast was exceptional. We rented a…read morefurnished house for the summer in Ft. Bragg on Ward Ave. Communication with Sharon was always clear and very responsive. The house was very well furnished and had everything we needed right down to the charging stations by the bed and night lights in the bedroom. I especially enjoyed the local artwork throughout the home. The house was meticulously clean when we arrived and we received our full deposit back after cleaning the house ourselves thoroughly and following the Property Mgt directions to make sure the house was cleaned properly. Overall, we had a very professional experience with this property Management company and would highly recommend working with them.

As noted by previous reviewer, avoid this company if at all possible! I rented a cottage for 3 1/2…read moreyears through them. The place was filthy, insect and rodent infested with 'furnishings' from the 70's. I worked through these issues in the first 2 years, cleaned the place up and made it habitable. I paid for a gardener because the once lovely gardens were totally neglected. The owners want nothing to do with the tenants and allow blatant disrespect from the agency as the agency allows blatant disrespect from the owners. Tenants are simply a number to them without regard to how well you care for the property or pay rent on time automatically. In the end, I exceeded the contractual agreement to have the carpet professionally cleaned, all windows and woodwork clean, holes from television mounting patched, professionally cleaned by a service, the place was cleaner than it had been in 20 years. Regardless, they deducted $20 for a maid to 'check' the unit, and $110 for someone to paint an 8x8 wall. No respect for a dependable, responsible, long-term tenant. DO NOT GIVE THEM A LARGE DEPOSIT BECAUSE THEY WILL KEEP AS MUCH OF IT AS THEY CAN!

I write as a long-time rental client of Ocean View Properties -- have worked with Ocean View…read moreProperties (OVP) as a renter for at least 50 Sea Ranch home rentals since 2009. My experience over the years has been variable, overall much more positive than not. But my most recent experiences have been truly outstanding. Having read the extensive number of reviews listed below, I wish to express my perspective from my years of experience so that the current quality of this excellent Sea Ranch vacation rental agency can be illuminated. Ocean View Properties has functioned under two distinctly separate ownerships. When my husband and I first discovered Ocean View Properties back in 2009, the woman who created the agency, Dorothy, and her staff, always treated us well enough. However, the quality of the rental homes and the level of cleanliness in the homes we rented was variable -- sometimes good, sometimes less than desirable. But when the new owners, Marianne and Steve, took over Ocean View Properties back in May 2015, we began noticing a dramatic change in quality of housekeeping and customer service immediately. And to this day, having rented an Ocean View Properties home on a monthly basis, I feel compelled to express my heart-felt gratitude for all the amazing improvements that have unfolded under Marianne and Steve's ownership. The quality of homes has increased exponentially. Here's why: though the homes themselves may be the same as before, Marianne and Steve strongly encouraged the homeowners to upgrade appliances, kitchen items, furniture, bedding, windows, screens, etc. These changes made the homes so much more immediately comfortable and livable for all renters, especially folks like us who come to Sea Ranch on a monthly basis and consider it our "other home". Also the level of housekeeping has lifted to a stellar degree. When we check in, the homes are spotless, well stocked with everything we need, and it is just such a pleasure to settle in and live our Sea Ranch life. The staff works so incredibly well as a team. I can feel that they all weave together their unique talents and skills in order to bring the best possible experience to us as renters. So to say I am grateful for this fantastic rental agency for the Sea Ranch homes we rent would truly be an understatement. Thanks to these people and what they provide to my darling husband, my sweet dogs, and me, we truly live life at Sea Ranch as a second home and I wouldn't dream of renting from any other agency in the area (other than Beach Rentals, their sister agency right next door -- also a fabulous Sea Ranch rental agency).

We have used Ocean View Properties five times now for our stays at Sea Ranch. The staff has always…read morebeen unbelievable and we will continue to to use them going forward.