I do like the properties they manage but I have had constant issues with the management group when…read moresubmitting maintenance requests and getting timely responses. When I moved in and called the group multiple times when we had our AC out and other maintenance requests. They never picked up the phone. Each time I text them it takes most times 2 days for them to respond to ask them to follow up on a maintenance request. Then it takes at least or more than a week for the maintenance order to be completed.

Love working with this group!! They provide prompt and courteous services, are easy to reach, and…read morehave great technology based services for payment options. Would definitely recommend!

I had an ABSOLUTELY HORRIBLE EXPERIENCE with Beth Jo and her staff…read more It started with a low ball appraisal from an appraiser that they selected, which had very poor reviews (Joseph's Appraisal Group - read their reviews), which I attributed to just wanting a quick sale at my expense. I was allowed to order a separate appraisal, and when it came back almost $50K higher, they would not recognize it, even though they said I could obtain another appraisal if I wanted to pay for it. When I got their appraisal, I discovered that my Ex Wife had trashed the condo, ripped out carpet and flooring, ceiling tiles, electrical outlets, etc., in order to get the price down so that she could purchase cheap. She also let her son move in with his German Shepard. When I asked that Beth Jo bring the issues to the Judge for resolution, she stated "We do not have the authority to instruct either party to make repairs or for the cost of those repairs to be deducted from one parties sale proceeds", and "Our current order does not provide for the removal of any occupants/pets from the property. Ms. xxxxxxx can you provide the reason for the two declined showings? Should future showings get declined and/or the property not be maintained and clean for all showings, we will bring this matter before the court for further direction" So, in her role as Real Estate Commissioner assigned by the Court to resolve issues, she did nothing to resolve the issues that she was hired to resolve. In addition, the low ball appraisal that she obtained failed to include recent sales with higher values, and when I asked her associate Joey Hasselbring to make sure that the next appraisal included those, his response was "The appraiser will use the comparable properties they see fit". Beth Jo and her staff did nothing to resolve the issues that they were hired to resolve, and in obtaining their low ball appraisal they helped my Ex Wife accomplish her objectives, so I don't see why she is allowed to retain the title of Real Estate Commissioner.

Terrible service. Although court appointed they treat you like trash and don't even return phone…read morecalls.

We have dealt with our fair share of management companies and I can honestly say AL rentals has…read morebeen the easiest and most organized to work with. With business and residences all over the valley, working with someone who understands your needs is paramount! The staff are courteous, knowledgeable, and complete professionals. The communication was stellar, I was updated every step of the way. I cannot commend them enough, Leave it to them to find you a rental you love or tenants you love!

I've been working with this company for a number of years…read more They are friendly and courteous, I would highly recommend working with them on your next rental property. Because, they definitely are the best.

It pains me to write this review because my initial experience with this company was so promising…read more After the first property I viewed went to another prospect who was paying 6 months rent upfront (understandable) | was invited to apply for a different property managed by this company. I viewed the property, loved it, and applied. I was told the listing would be removed which it wasn't. I didn't see this as a big deal since I hadn't signed a lease yet. Fast forward to a week later, I have been completely ghosted. I have constantly had to hound the realtors for responses and updates. I was told yesterday I would be sent a lease to sign, but once again I didn't receive it. I reached out to the woman I was working with as well as her partner today, and still no response. This has been such a disappointing experience, bringing me nearly to tears as I wrote this review. I lost out on other properties waiting and waiting for responses from this company and believing their promises. For this reason, I would caution any prospective renters before applying to any properties managed by Basin.

Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

Hannah Costa is simply a God-send…read more I live in London and had only three days to prepare my Scottsdale condo for sale, including finding an agent! Hannah and I met and I instantly knew she was the person for the job. She handled everything professionally and efficiently, and communicated with me overseas throughout. Even the closing was easy! I am very grateful to her for everything and would highly recommend her services.

I emailed Brian North over 2 years ago to request him to take down my house photos and video due to…read moreonline privacy and safety. I have not heard back from him at all in spite of follow up calls, emails, texts from me and from his colleagues. I think he is one of those realtor who only responds to money in the works. His online presence brands himself as someone who is an expert on how to make money and chase real estate profits from others and nothing about service and giving back. Online posts of pictures and videos if not taken down upon home sale and home owner request is classified as an ethics violation by AZ Association of REALTORS. I will be filing my complaints via other channels to have my privacy protected. Updates: After working frustratingly on my own, I managed to have my private online information removed that were posted by Brian North and weren't removed within the reasonable time as required by ARMLS. Beware of this realtor who sells luxury real estate. He doesn't respect his buyer/sell's privacy and safety after a transaction is closed and he already has his commission money.

Great product, very pleaeed with the install. Richard was quick and thorough. Would definitely…read morerecommend this company.

Our experiences with Carl and Karen Phillips from First Impressions of Phoenix have been nothing…read moreshort of amazing. We first interacted with Carl in December 2008 when we lived in the Washington DC area and decided to buy a house in the Phoenix area as a future retirement home. We interviewed by phone several real estate agents we found through the Internet and were extremely impressed with Carl's knowledge, responsiveness and willingness to work with us, so we enlisted him as our agent. We flew out to Phoenix in January 2009 to look at prospective properties. Carl spent two full days showing us house after house. Since the houses we were interested in were either short sales or foreclosures, we knew we had to be patient. Over the next five months, Carl advised us and guided us through the short sale/foreclosure process. He visited the many houses we identified through the MLS, took pictures of them and gave us his assessment. He quickly submitted bids on houses that met our criteria. He was always patient, quick to respond and thorough. He made us feel like we were his only clients, even though we knew we weren't. We were so confident in Carl's judgment that we committed to buy a house sight unseen. All we had were the MLS photos, his pictures and his opinion - but that was enough for us. After we closed, we flew out to Phoenix to see the house for the first time and we are absolutely thrilled. Carl did not steer us wrong. With some realtors, once the transaction is complete the relationship ends. Not with Carl. He continued to assist us. Since 2009, we have bought and sold another home with First Impressions of Phoenix, my father, brother and oldest son bought a house with them, and last week my youngest son closed on a house with help from First Impressions of Phoenix. If you work with Carl and Karen, you will end up with a relationship, not just a transaction. They will always look out for your best interests and they'll provide whatever support you need. We were a military family, moved around a lot and have dealt with many real estate agents. Without a doubt Carl and Karen are the absolute best!

I rented for almost two years. As property management company, Michelle and Jill were stellar in…read morecommunication, timely in answering questions and maintenance request.

Shebang Realty has been a pleasure to work with! Jill and Michelle are exceptional property…read moremanagers--always responsive and attentive. Any request or concern is addressed promptly, whether through a maintenance request or a quick phone call. They hire professional, thorough handymen, ensuring everything is handled with care and expertise. I couldn't be happier with their service! I'm just sorry it's taken me over two years to write this review?