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    Platinum Realty Group

    3.3 (14 reviews)
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    We have lived in a property managed by platinum realty for almost 3 years now. We have had almost all of our major appliances go out, lost out on over $600 worth of food when our fridge went out not once but twice (we were given a one time $200 rent concession- they refused to give us a temporary fridge to use while the fridge was being repaired. Our maintenance vendor offered a fridge he had at his home for us to temporarily use until ours was fixed, as he had young children and understood we needed it to keep their milk cold.), a dish washer that did not dry (would not replace as it was not an essential function-had to wait for it to fully break then have a new dishwasher), an ice maker that wouldn't work in the fridge (would not replace as it was not an essential function-had to wait for fridge to break and get new fridge) a washer that flooded our house at least 3 times (they came out to fix it and said they found nothing wrong with it- it happened again and we were instructed to not use it. We told them we had 2 young children and had to either use it or be compensated for using a laundry mat. Never heard anything so we used it again, Gabrialla excuse for not sending us money for a laundry mat was that we never submitted receipts.), a leaking hot water heater that was growing mold and fungus in our garage on the pedestal, and now we've been living with open drywall in our guest bathroom and garage with screws poking out for the last almost 6 months. The reason the drywall was cut to begin with was because they suspected mold, luckily for us the only mold they found was on our water heater pedestal in the garage. Our property manager Gabrialla is negligent and does not take care of the tenants. We have asked for the drywall and screws to be fixed many times since July, and it is only just now getting taken care of as I advised that council had told me to withhold rent until the repairs were made. Finally- the repairman came to fix, not only was the job not done completely (missing baseboard), but the paint also does not match, and because the baseboard is still missing, screws are still exposed. We have young children and this is absolutely unacceptable. You would think that having a long term tenant would be priority, but when it comes to Gabrialla and the platinum realty team they do not care to take care of their tenants in a timely manner. Please stay away from any properties managed by platinum realty!!!!!

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    7 months ago

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    5 years ago

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    3 years ago

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    5 years ago

    Amazing company quick response! Wish all property management was this good. Highly recommend the services they provide.

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    11 years ago

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    11 years ago

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    5 years ago

    Concerns are addressed rapidly, and staff is accessible by phone and email. Rent can easily be paid online.

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    5 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    8 years ago

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    Tiffany Carlson-Richison - Realty One Group - They are over the moon happy with their new  home

    Tiffany Carlson-Richison - Realty One Group

    (28 reviews)

    I came to Yelp to find a great agent and glad I did because we found Tiff after trusting the many…read morereviews. So here is a review based on someone who used the reviews. My wife and I were looking to buy a rental property from out of state and Tiffany was prompt in getting back to me (always a great first start), we chatted with a couple agents but Tiff was easy to talk to and had a few strategies we liked out of the gate. And she was an ASU grad so bonus points! We narrowed in on a budget, cities, and showing strategy (we bought sight unseen due to how competitive it is right now so coming to view each property didnt make sense) so virtual tours were key. We put trust in her to look at the house, point out any red flags and give offer advise. She even talked us away from one house we wanted to offer on which is good in my opinion, that's why you hire someone with industry experience, so we really appreciated that it wasn't just ablut closing a deal. We had specific requirements so after looking for about a month, she ended up finding us a beautiful house in Tempe before it hit the market and negotiated with the seller to work out a deal. We 100% would not have got that house if it wasn't for her and may still be looking today. We're very happy, and finally met her in person on inspection day. We've since closed on the house and once we're in the market again she will be my first call. Joe and Lauryn P.s. the rest of her team is great to work with too, we met Tracy and Bridget. Keep up the great work!

    We're originally from The Upper West Coast, and we've been wanting to buy a 2nd home in (Paradise…read moreValley or Northern Scottsdale) Arizona for a while now. We've decided to go with Tiffany Carlson-Richison Realty One Group who came highly recommended to us by our trusted Arizonian friends & we couldn't have asked for a better home-buying experience: We're definitely looking forward to calling Arizona "Our Home Away From Home" soon.

    Fort Lowell Realty & Property Management

    Fort Lowell Realty & Property Management

    (33 reviews)

    I have rented with this company now going into my second year. I have no complaints whatsoever, I…read morelove how attentive they are throughout the whole process of applying and through renting. We have had the pleasure of working with Deborah Lago, any time we have had a repair of any issues she responds immediately and gets my work order done! I love the home that we live in! We love how they value their customers and simply checking in to make sure everything is still in order with the home! Definitely recommend to anyone who is on the search of renting their next home!

    I don't even know where to start, other than this has been the absolute worst experience I've ever…read moreencountered with renting a place. I've never written a negative review before, but this one is well deserved. We initially secured the condo via a signed contract back in 03/25 directly with the landlords after we toured the property and were assured the place would be fully furnished when we moved in on 01/12/2026. A few days before we were due to travel to AZ, I got a call from a property manager (Andrea Robidoux) who works for Fort Lowell telling us that she would managing the lease. I didn't think much of it at,the time, but right off the start, I had to pay a $50 background check fee that I didn't plan on given that I already had a signed contract, then I had to correct several items in the lease agreement including the correct exit date of 04/12/26, which I was told (by Andrea) that I had to accept 04/30/26 (even tho the original contract clearly states 04/12/26) and that any remaining days not used would be refunded but only to find out AFTER the fact (when I called Fort Lowell directly) that I would held liable for the entire month of April even if I gave a 30 day notice and left on the 12th of April. The real problems started when we met Andrea at the property on the scheduled move-in date. That's when we realized that this was Andrea's first time actually seeing the condo (we know this because she told us so and we had to direct her by phone where to go when she arrived at the complex). When we all walked into the condo, there was a VERY nasty odor (more of a stench) that can be smelled before you even enter the front door (it was so bad that Andrea had an asthma attack and had to go out to the balcony for some fresh air to finally breath normally). Then we saw all the obvious issues such as carpet stains, the dirt everywhere, the dust accumulation on all the windows/blinds, ceiling fans, fixtures, etc.. After Andrea left (without going over anything in the condo and without providing any documentation such as an emergency contact list, association Bylaws, move-in check list, etc.), we began to notice many more issues such as Clothes dryer not working properly (exhaust vent blocked), refrigerator ice maker not working, dishwasher drawer broken, fireplace not working, HVAC making LOUD noises and not working properly, the only couch was heavily stained from grease/dirt, tiles in both showers were stained black from grease/dirt, leaking kitchen faucet, cracked bathroom sink, stains and hair on bed headboard, broken vacuum cleaner, only 1 working smoke detector and none in the bedrooms (against code), anything that can be touched in the kitchen was sticky & very greasy, major dirt under all the beds & around night stands, trash in the garage, etc... Additionally, there were many missing essentials such as absolutely no started toilet paper, napkins, cleaning supplies, no complete sets of dishes/glasses, no bathroom waste baskets, no salt/pepper shakers, no broom/dust pan, no mop/pail, visible stains on some of the bed sheets and all pillows had stains and nasty odor, no mattress protectors or mattress pads or pillow protectors (disgusting and against code), no working vacuum, etc.. We contacted Andrea and she advised us and even encouraged us to go and purchase what ever we needed that was missing including a vacuum and assured us that we would reimbursed so we purchased only the necessities and we spent the next 4 days cleaning the place only to be told afterwards that we will NOT be reimbursed for the $200 vacuum and the response I got from Andrea was "it's not my vacuum". We have caught Andrea on many occasions either blatantly lying to us or she is REALLY forgetful because she's managing so many properties and can't keep track (I believe it's it a little of both scenarios) I even scheduled a meeting with Andrea and the landlords to review all the issues and request that they refund the cost of the vacuum, remove the $350 cleaning fee since we actually did most of the cleaning and provide a small reasonable reduction of the monthly rent because the property was not what was originally agreed upon, but they refused all of it. There were many, many more issues not mentioned here (all fully documented), but bottom line, Andrea (and Fort Lowell Management) didn't do diligence by verifying condition of condo prior to accepting to manage this property which resulted in us dealing with major issues in what was supposed to be our vacation time. Stay as far away from this company and specifically Andrea Robidoux. Additionally stay away from any properties owned by WILLOUGHBY INVESTMENTS AND SERVICES, LLC (landlords).

    Northpoint Asset Management Phoenix

    Northpoint Asset Management Phoenix

    (21 reviews)

    I was disappointed in the way they did business. Property Managers change frequently, sometimes…read morewithout notice. It is not easy to get hold of your property manager. The phone system has a recording which tells you to hold then after a few minutes tells you the mailbox is full.

    0 STARS! My family & I fled a rental on 210 S. Alandale Pl 85710 due to a mouse infestation…read more Northpoint Asset Mgt, Deborah Davis, Anne Willey, Erika Harding, & owners Jacqueline "Jackie", Jose "Joey", & Amanda Garcia refuse/ignores repair requests. Several repairs needed but I didn't know the extent. Some were to be done before move in & rest after. The house & yard were to be cleaned, weeds & trash removed. Nothing was done when I met Deborah to get the keys the night before move in. She said, "oh how embarrassing. I didn't have a chance to clean. But you said you were anal anyways so I figured why clean twice." They lied on the lease noting the house was built after 1978, it was built in 1959. They did not provide the lead based paint reports/pamphlets required by AZ law. There was peeling paint & rust in the medicine cabinet, paint, stucco, & brick missing from the outside of the walls. When they prepared the house to repaint we were unaware the house was built before 1978. Nothing was done to protect me or my family from any dust/debris that came off the walls & left there, water & mud came through the holes of the walls to the inside of the house. We had no privacy. The master bedroom & kitchen have sliding glass doors that lead to the backyard, if someone is standing within inches-10' from the door they can see in. Northpoint & Garcia's would send workers or come themselves w/o proper/no notice. The excuse was, "they didn't need access inside" "what's the big deal" "why are you complaining". When I walk out of my bathroom after a shower into my room, to get dressed, & there's someone at the sliding glass door of my bedroom looking in, taking pictures, "inspecting", or painting it's a scary, an invasion of my privacy, demeaning, & traumatic. I had a peeping Tom & I couldn't do anything about it except live w/the blinds, curtains, & windows closed to have privacy in my own home. Due to the holes, we had a constant flow of insects, Nov. the mice came. Deborah yelled in my face that I should have "put a sock in it" to prevent mice. Deb said I should have repaired the holes myself with socks! She said it was my fault for not having a washer and dryer, one of the many discriminating comments made by her. Per Northpoint Asset, Deborah Davis, Anne Wiley, Erika Harding, Jacqueline Garcia, Jose Garcia, & Amanda Garcia Kirwan everyone has mice & insects. I BEGGED for them to repair the evaporative cooler in March, sent a 5 day repair in person, certified mail, emailed, texted. They refused & ignored me. They sent someone the same day Code Enforcement was coming. We didn't have heat the first night because the ventilation for the heater & water cooler were not up to code. Deborah said she would bring us space heaters & never showed up. She offered $150 for a hotel for 4 adults & baby. Later the owners say they told her to give $319 not $150. I guess the $169 was for Deborah to keep along w/the $200 they gave her to have the yard & house cleaned, along w/the $200 they gave her to replace a door she claimed to replace but didn't. I have several pictures, emails, text, videos, recordings, & witnesses. They lied to me & lied about me. When I brought issues to their attention I was met w/defensiveness, nothing was their fault, they didn't know, it was my fault somehow, it was the owners fault. Their actions & behavior were abusive & cruel. I found temporary housing for my kids but I am homeless. My stuff is in storage & I'm staying at various places until I find a home. I will never rent again due to this experience. The only truth Deborah Davis told me was that she loves wine, cocaine, & Trump. If you don't have money to repair your home DON'T RENT IT OUT!! I know I'm not the only one they have mistreated. People may be afraid to speak possibly because they are being harassed & intimidated like I was. You have rights, there are laws, speak up. I've already heard from 2 others who have had similar experiences but were threatened with lawsuits of slander if they spoke up. https://www.icloud.com/sharedalbum/#B0uGrq0zwiqXKX9

    Evan & Jentri Young Team - Located in Anthem, AZ in the coveted gated area of The Landings. 

#anthemarizona
#anthemarizonarealestate
#phoenixrealestateagent

    Evan & Jentri Young Team

    (9 reviews)

    I am going to give you two reviews. The short and sweet and then the details that someone like me…read morewould want when trying to learn more about someone. Short and sweet. I generally dislike dealing with a realtor. They are right up there with car sales people to me. Jentri and her husband, Evan, are so far from your standard realtor team, it is impossible not to like them! The effort and care that they put into every single client impresses me so much and makes me respect them greatly. They are almost instant to respond, no matter where they are or what they are doing and many times they are putting their clients needs over even their own to make sure that deals close and nothing falls through. I realize that is what realtors are probably supposed to do, but when I say they go above and beyond, they blow anyone I have ever worked with or heard about, out of the water. Detailed. I already said I don't like working with realtor(s), so when my husband finally gave me the OK to start "looking" at possible new houses, I went out on Saturday on my own to view open houses of homes I was interested in - without a realtor. Who needs one of those?! That is when I met Jentri. She was hosting the open house that day at one of my then favorite homes and was so personable, friendly, professional and non-pushy, I liked her immediately. We talked about what we were looking for in a house, our current living situation and how that worked into buying a new home and I really appreciated that she was not just asking so she could figure out if we were able to buy the house or not, but she had a genuine interest in our search and helping us. That was 6 months ago. In between then and now, we looked at I lost count how many houses, we were going to list our house, then not list our house and then maybe list it again! We wanted to buy in a certain neighborhood, but wanted a remodel in a certain price range. To put it mildly, I am very particular and at no time did Jentri or Evan get frustrated and at all times they worked so hard to get us whatever we thought we wanted at that time. After a month or so of looking and not finding exactly what we wanted (too old, too expensive, too ghetto, to noisy, you name it) we decided that we would switch completely and look into building a new home. Jentri immediately sent us a list of reputable builders in the Valley and made the very long drive to even meet us at the sales office of the builder and community we had picked. We ended up going with that builder and signed just a day or two later, picking our lot and home style. I think maybe a week later we had our appointment at the design center, where she also joined us. Having worked for a builder previously, she had great insight into building new and what options made sense and what did not. I left feeling confident that not only did we pick the right options for us to have in our new house, but we picked the ones that also made sense for best resale value down the road if we ever decide to resell the house. In the meantime, we had put on hold listing our current house and given our new build is not going to be ready until mid-2019, decided to wait until the beginning of the year to list it. Jentri and even explained listing at the end of the year is not the best time and we came up with a plan to list the house at the best time and to maximize excitement and get the house sold. A plan has never come together to smoothly! We listed on Thursday, held the open house Saturday and the house had a full-price offer by end of day Saturday. We closed just a few weeks ago - 32 days from listing to final signing. Even the average in the Valley right now is roughly 60 days - we beat that by almost 50%, boom! But seriously, the pointers and preparation they gave throughout the process was above and beyond. They really know what makes a house sell and how to execute on certain things. They are not afraid to be honest, they will work harder than yourself on your own behalf, but most of all they are genuinely happy people and that reflects in all that they do. At no time did I feel overwhelmed or stressed and I always knew I could count on what they telling me. They are well connected and also referred us to a great lending group (The Hendrick Team) who were able to beat the builder's rates and incentives by a good margin. You would be doing yourself an injustice by not using them.

    I just sold my home ( no small feat in these trying times ) with the help of Jentri and Evan. It…read morewas a difficult sale and I was about to give up. This couple took the initiative and went above and beyond to complete the transaction. It wouldn't have happened without them. I would highly recommend them to anyone.

    Platinum Realty Group - propertymgmt - Updated August 2026

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