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    The Valiant Team-HomeSmart Realty

    5.0 (2 reviews)
    Open 6:00 am - 10:00 pm

    Services - The Valiant Team-HomeSmart Realty

    Buyer's agent

    Listing agent

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    9 years ago

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    Capstone Realty Professionals - Capstone 2025

    Capstone Realty Professionals

    (114 reviews)

    Professional. Up to date on facts and figures. Extremely friendly. Bottom line very very helpful…read moreI highly recommend this company . Start here and you won't have to go further.

    Complete lack of urgency to address maintenance issues. Currently I have no hot water, no heat, and…read moreextremely low water pressure in both sinks in my unit. The water issues happened on a Saturday morning. There is no emergency maintenance line (though capstone will tell you it is an emergency line), just an offsite call center available after hours. It is not easy to find the number to call for this call center and once I did, it still took over 45 mins just get a maintenance request submitted (due to excessively slow responses on their end). The call center is unable to tell you when you will hear from capstone or a vendor assigned to the problem. I did end up speaking to my property manager (Janelle, mentioning her by name to counter the positive review she has below mine), who told me I'd have to "get creative" (her exact words) over the weekend in order to bathe for work, do dishes, etc.. I wonder how long she personally would be willing to "get creative" and tolerate no water pressure or hot water at her own home? The heat in my unit has not been functional for at least 2 weeks. The owner of the property didn't like what the first vendor had to say so then they sent a second vendor out over a week later. This has forced me to rearrange my personal schedule to be home at inconvenient times because the owners don't want to pay for whatever repairs were recommended. How many second opinions are they going to put me through before they do something? Who knows. Sure this is Phoenix and I don't have any kids or elders to keep warm at night, but that's not the point (and I get the vibe the urgency level would be no different even then). Regardless, how is it acceptable for them to take weeks to deal with broken heating and put me through dealing with multiple vendors and them not being willing to pay for an emergency plumber to fix my water over the weekend? What if this was a broken AC in the middle of summer? Would the response be the same? They only care about making money and saving money for the property owners, they have zero concern for the tenants. Functional water (including hot water and water pressure) and heat are basic requirements for making a property habitable per AZ law. I currently have neither. Unfortunately, AZ heavily favors landlords over renters when it comes to the law so I likely have no legal recourse (and I'm sure Capstone banks on this because they know they have the upper hand), but you can bet I will be looking into it and at minimum posting reviews wherever I can. Prior issues: 1. I've reported a nasty odor from the shower drain which they have repeatedly ignored. They did send somebody out once to fix the broken toilet and told him to "just make a note" about the shower drain issue but to not actually do anything about it. Management then cancelled the maintenance requests I had placed on the portal 2. They will force you to submit to a yearly "walk through" to allow a third party to come into your home and take multiple photos of every room. This is invasive and ridiculous and NOT standard in the industry 3. They ignore requests that they don't want to answer. At my unit, the homeowner pays the utility bills directly and the amount is pushed through in the portal for me to pay. When I have asked to actually see any of these bills I am being charged for, Capstone ignores me. The unit has what appears to be the first digital thermostat ever created - I offered to have a smart thermostat installed, at my cost, through a vendor of the owners' choice. Ignored. 4. They will charge you $50/month for access to their online portal and for bimonthly air filter changes. You will have to let somebody come in and change the filters for you, they will not allow you to change them on your own or they will charge you (when I viewed the property prior to signing the lease I was told by the agent at the viewing that I could change my own air filters - he was wrong). You will also be charged a fee for paying your rent online through the portal (that they are already charging you to be able to access). Avoid this company at all costs, at least as a tenant. If you are a sheisty property owner who doesn't give a crap about your tenants, this may be the group for you. After selling my home and moving into a rental while I search for my next home and/or consider a move out of state, I was extremely leery of going through a management company. Capstone has firmly confirmed that my reservations were justified. It was a huge mistake and I urge you to not make the same one

    Mark Jennings

    Mark Jennings

    (2 reviews)

    My wife and I met Mark Jennings while randomly touring Open Houses in The Grand, Surprise, AZ this…read morepast December 2025. We had been looking at houses in The Grand for several years, including wintering in AZ a couple of times. Just hadn't made the move to purchase. We hit it off with Mark immediately; finding him open, honest and witty with an infectious laugh. Most important to us, he was laid back and not pushy. We weren't looking for an agent that day. In a discussion later we decided if we were ever going to buy a property he was our guy! Every agent asks if we are represented when looking at a house and as soon as we say no they are all over us...not Mark. He was great!! Just chill about it. Fast forward to end of January 2026, we had decided it was indeed time to finally make a move to purchase in The Grand. We contacted Mark and he immediately asked about our home priorities in order of importance. He then lined up plenty of showings. We looked at approximately 15-20 properties over a couple of days time that fit our needs. He nailed the properties making it difficult to choose our favorite. We missed on one property, but our original fav had a price reduction and then included the furniture to seal the deal. That's when he kicked it into gear! Mark's communication during the home buying process was spot on. He anticipated the process and kept us up to date on what was happening and could happen. He was patient explaining the various forms we needed to fill out. His experience as "The Real Estate Guy" proved to be accurate and beneficial. His list of professionals he works with made the inspection and selling process as easy as is possible. Most importantly he has helped us to understand Arizona summers and went to our new house a couple of times to check on things we forgot or missed in the shut down process as we live in Wisconsin in the summer. To top it off he escorted us around The Grand showing us all the amenities. Then we went and had beverages. At this point I consider Mark a friend and would recommend him to anyone! The entire process was low stress and completely anticipated with his assistance. We love our new winter place and it was because Mark made the process so easy. Truly "The Real Estate Guy"!! Jack and Anne Belke

    I received a prompt response when I left him a message about listing my home for sale. He is very…read moreknowledgable about the local area and is well informed about what the buying public is looking for right now. I've seen his listings in this area--all with great online photos and high quality flyers. All have been arranged to show very well--and he will use your existing furniture and accessories to show the property in a positive light--sometimes suggesting the removal of one or two pieces to create more open space. He's very clear and upfront about the $$$ cost for a listing.

    The Valiant Team-HomeSmart Realty - realestatesvcs - Updated July 2026

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