PLEASE DON'T PUT YOUR LOVED ONE IN THIS CARE CENTER! Their…read morecare is poor. The staff neglects the patients. They don't bathe them enough, the food is poor. They leave them in Depends so they don't have to help them use the toilet, which leads to untreated UI LEFT UNTREATED. Left untreated leads to mental conditions , meaning your loved one's brain is being affected. They leave them in the halls. NEED I SAY MORE, JUST FIND A DIFFERENT PLACE!

My grandfather has dementia and he moved from California to Arizona because, previously, his…read morepension wasn't enough for a decent place. I'm very happy that he finally found a place where he is treated well, people are patient with him, and he even has friends with other patients now. The last time I visited, the nurses were very kind, my grandfather was very clean, and the facilities were too. I'm not giving five stars due to some personal reasons I won't mention, but aside from that, I'm very happy for my grandfather.

My mother was in Ridgeview for three weeks. She received excellent care. Everyone from the nurses,…read morethe certified nursing assists, the cleaning staff (Cynthia Beltran), the cooking staff, physical therapy and the receptionists (LUPE & CHRISTINA) all did a fantastic job. SASHA and IVAN were my mother's main nurses and they truly cared about helping my mother to heal and to be comfortable and Marybeth, Samantha, Justin, Princessa and Myra were one of her many aid's---they put a smile on my mother's face and brought cheer to her life. Ridgeview truly cares about their patients and wants them to get well. I highly recommend them to anyone who is looking for a 5 star rehabilitation home.

My dad is currently at Ridgeview. My dad is going through end of life treatment currently. Everyone…read moreat Ridgeview has given my dad such great care and kindness. It has been a tough time for our family as well and they have done everything they can do to help us through this time. If you have a love one you care about for rehab or more involved care this is where you want them to be and the facility is beautiful. They also have an awesome rehab facility and program. Pricing was very fair and they are great with helping you navigate the insurance process. They go above and beyond with each piece of the process.

Haven health at Sandpointe did such an amazing job with my father. I do, however, want to stress a…read morecrucial point that Haven is there to work with you. You should consider yourself a teammate and partner with Haven. I do come from a Hispanic family and often times I see an expectation that whether it be the hospital or rehab rehabilitation that all the responsibility falls on the provider to care for your loved one and that is simply not true. In the American medical system, the patient has to advocate for himself or herself, which means paying attention, asking great questions and following up. I know this because my wife is a nurse and I've gotten to learn so much from her. Understand your loved ones medication's, appointments, requirements, limitations and address them early and often. Admittance : My father was admitted in early March 2025 at age 87 who had a hip replacement from a fall and a possible stroke that left him unable to swallow requiring a PEG tube, and a lot of confusion (likely from dementia). Care: I would personally like to think the following people : - Dr. El Amin - Internist who took care of my dad at Yuma regional hospital - Gaby - nursing assistant - Darryl - Physical Therapy - Ariana - Occupational Therapy - Shauna - nurse - Sandra Social services - Sabdiel - social services - Chris - nurse - Julia - Physical Therapy - Julie - Occupational Therapy - Lulu - nurse - Jimel- Nursing assistant - Patty - Director - Laurie - Nurse - Rosemary - Director of nursing - and more that escapes me Special shout out to physical and occupational therapy. Their job looks like so much fun and part of me wanted to quit my job and work with them. They have so much fun and I couldn't help notice everyone in the therapy room had so much fun. I know I am leaving out people for which I apologize, but really thank you to the whole team. I know my father is super hard to work with. Because of his condition, he's agitated often in pain and struggling with the new normal of being fed through his stomach. I would constantly remind him to use his words and encourage him to do things on his own all in the spirit of getting better. There are a lot of things to pay attention to. I did go every day for the first week for several hours. I took notes, I asked questions and I followed up with my family to come to a conclusion on any next steps. Activities They looked like they had a lot of fun activities and I wish my dad could and would participate. If anything this left me wondering about how I can get my parents involved with activities like the ones they had there at Haven when they return home because the Social part of the elderly is so important. Friends and family interaction and socializing contribute to minimizing dementia especially things like game night, which require troubleshooting and critical thinking. Medications One thing I would highly recommend is downloading and getting access to your loved ones mycare account. I did this back in the hospital and of course before this I was the medical and financial power of attorney and I highly recommend you get yours completed and notarized. In this app, you can see all of the Doctors, nursing, therapy, etc. notes, orders, scans, future hospital appointments, and so forth. One of the things that we had to iterate on with the nurses at Haven was the dosage of medication so that my father could be alert during the day to interact with speech therapy and physical therapy, which is extremely important. it's a balance of managing pain and being alert to participate and take instruction from nursing and therapy. My father is stubborn and I therefore had to remind him constantly that the people there are there to help. They do of course get busy helping a lot of other patients and so therefore you and your family also have to be patient. They will get to you and while your loved one is in pain, Their pain isn't more important than any other patient. They are doing the best they can with the resources available however, once they do get to you, be ready and prepared with your needs, questions and so forth. Be clear and repeat yourself as needed. Not that you cannot ask them back but just be aware they do get busy as they make their rounds. Final thoughts I highly highly recommend this place. Thank you all once again for taking care of my father. My heart goes out to you all. Steven

This place is horrible, not enough staff on duty to handle all the patients they have. They…read morepromised me that they would take care of my dad unlike the other rehab that he was at. Yet he has fallen 2 times while left unattended and was sent to the ER. Very disappointed on the care that is given. Looking to have him relocated. He had hip surgery almost 3 weeks ago yet he has only had a couple of hours of therapy. My dad has dementia, and gets anxiety at night because he is so confused. One person in the front told us we could bring my dad's ESA dog in, and when I brought the dog they told me no. I would NOT recommend bring your LO here.

Update! My father was discharged with none of his clothes he came in with, I spoke to a gal asking…read morefor the list of his possessions when he was admitted and she said they never had one, seriously?? The very first thing when patients are admitted, they do accounting of their belongings and possessions, and that was never done. Joanna is inept as our "Social worker" I made several requests for a wheelchair, and he was discharged without one, of course she blamed it on him being discharged early, but that is a lie, I left Hector, the nurse practitioner 18 messages and not one return phone call, My father was in this facility for 20 days, and I spoke to a therapist on one occasion. My father sat in soiled bed sheets for over 2 hours. When you this facility, you'll be put on hold for 20 minutes, Their recording that they play while on hold constantly refers themselves as "champions of care" and that "your loved ones are treated like family" none of this is accurate. The only nurse that returned my calls was an older gal, named Cindy, She should be a role model for the entire staff. My other social worker, Raul is just as inept as Joanna, Raul's favorite response is "I'm not aware of that" For being a "social worker" He is not aware of too many things, Please remember, social workers are supposed to be advocates for the family members of the patients. I understand that this is a business, But that is exactly how the staff (except for Cindy the nurse) treats this facility and it's patients. If this facility is given as an option, I would seriously reconsider, fortunately I was able to visit my dad frequently, other patients where they don't have family members coming in, are treated very poorly. On a Saturday night around 7 PM I could not get anyone to answer the phone for over 2-1/2 hours, To the point where I contacted the local sheriff department to do a welfare check on my father. That's unacceptable. Unfortunately I cannot give zero stars, So that is why I gave 1 star

Extremely unhappy. Nurses on there phones. My aunt was in bad pain. Had to ask for meds. Drop food…read moren beverages off,knowing she dosen't have the strength to eat or drink on her own. Tell you what you want to hear. Crazzy we / insurance pays these high costs for nothing. It's sad seeing all these people suffering and nobody cares.

My husband has been here as a patiend since September 7th. He has received excellent care,…read moreattention & home cooked food. There is a world of difference in him since he left a nursing home & came here. It's clean, has excellent care givers & great food.

From the owner: At Hidden Serenity Home your loved ones needing a place to call home will sure love the warmth,…read morepeacefulness and the phenomenal staff. In addition to being a small group setting, they will experience a more personal care. From supervisory to more directed care, we are sure we can provide what you been looking for in senior care.

Used caring touch when I was released from hospital with back problems. Just had knee replacement…read morecalled them again receiving pt nurse care at home don't know how I would have been able to get it outpatient Pt.

Making the decision to stop cancer treatments and transition my mom to hospice care for her small…read morecell lung cancer was incredibly difficult. Finding the right care was just as hard; we actually went through two different hospice companies before we finally found Compassus. I am so incredibly thankful we did. My mom passed away on May 12th. Before Compassus stepped in, she was in agonizing pain (an 8 to 10 out of 10), and her quality of life was miserable. Dr. Vega came directly to our house to meet her face-to-face. He promised he would bring her pain down to at least a 3--explaining honestly that while he might not be able to eliminate it completely, he would make it bearable. He kept his promise and did what no other doctor at the previous hospice centers could do. In fact, a few days before she stopped talking, my mom told us she was feeling no pain at all. Dr. Vega truly took her pain from a 10 to a 0. Every single staff member at Compassus was respectful, kind, and a genuine joy to speak with. They don't just support you while your loved one is passing; they are still here for us now with grief support groups and follow-up calls to check on our well-being. If you are looking for hospice care for a family member, I highly recommend Compassus. Thank you, Compassus, for making my mom's last days comfortable, and thank you, Dr. Vega, for giving her a peaceful, pain-free end. Our family cannot thank you enough.

Compassus is an awesome company with an awesome team all the way around! They have the most caring,…read moreand compassionate employees working for them. I'm so glad that we found them to help us through our tough time losing our grandparents.

Our family cannot thank the staff at Onvida Health enough for the exceptional care they provided to…read moremy brother. Everyone treated him with kindness, compassion, and dignity, and it gave our family tremendous peace of mind knowing he was in such caring hands. We especially want to recognize Director Lisa for taking the time to personally make rounds and check on patients. Her leadership, compassion, and genuine concern for each patient were evident, and it made a lasting impression on our family. A heartfelt thank you to nurses Klarissa, Yesenia, and our wonderful night nurse, Maddy, whose kindness, compassion, and attentive care meant so much to our family. We also want to recognize nursing assistants Julie, Bree, and Victoria, occupational therapist Gabby, and physical therapist Julia. Every one of you went above and beyond to make sure my brother was comfortable, safe, and cared for. We would also like to extend our sincere appreciation to the entire Tower A, 3rd Floor team. Every person we encountered--nurses, nursing assistants, therapists, housekeeping, dietary staff, and everyone working behind the scenes--treated my brother with respect, patience, and genuine compassion. It truly takes a team to provide such outstanding care, and each of you played a part in making a difficult time easier for our family. Because my brother has a mild intellectual disability, it means so much to us that he was treated with dignity, patience, and understanding. Knowing he was surrounded by people who truly cared gave our family tremendous comfort and peace of mind. Thank you to everyone at Onvida Health for your dedication and compassion. You cared not only for our brother but also for our entire family. We will never forget the exceptional care and kindness shown by the Tower A, 3rd Floor team. You are all deeply appreciated.

This is a tough one. Most (not all) of the actual providers are okay to great, but the company is…read moremercenary and has inappropriate clerical and front office staff training. Mercenary: Two charges and two copays for a (not at the hospital) visit to see one provider for one service. Maybe its legal, but its certainly morally ambiguous. Poor Training: Unable to schedule follow up visit at time of current visit. Have to call back in a month. More Poor Training: Tried to schedule a different service and was handed a number to call somebody else for an insurance company we don't even have. Then I realized they were looking at somebody else's account. Instead of apologizing and trying to get things straight they just seemed to want to get us out of the office as fast as possible. Saying they would check with our insurance and call us. It's not covered by the insurance I was willing to pay out of pocket, but they never even let it get to that point. My mom needs hearing aids. I'm willing to pay in cash with $100 bills if need be, but Onvida's ENT clinic on Avenue B just wanted to get rid of us. Generally, Dr Patrick Ford is a great provider there, but he could stand to know a little more about the other directly related services within the clinic. I'd give Dr Ford 4 stars, but Onvida as an organization would get just 1. Given that the cost of Onvida (a community non-profit medical organization) is among the most expensive in the country, my experience today taking my mom to see the doctor was very disappointing. I went with my mom today with every intent of doing whatever was necessary to get her hearing aids going, and left feeling like Onvida doesn't want our business at any price. It was pretty terrible.

My grandma went in the palm view care center because got in a car accident.She went in there pretty…read morehealthy but needed help on moving her arms,legs, and neck.We couldn't visit her and we could only communicate through the phone.One day my mom called her, and was asking her questions and she wouldn't respond to something similar she would respond with something that didn't make sense.We took her out because she wasn't sounding like herself.when we saw her it wasn't like how we remembered her.She couldn't speak,or walk the only thing she could do was move her head.We took her to the hospital and they told us if we didn't take her out of their she would be dead

My mother had to stay here after she broke her leg. When I came to visit her she was wearing some…read moreawful t-shirt and shorts from the Lost and Found. I have no idea what happened to the clothes I had sent her for her birthday and neither did any employee. She also had a pair of glasses go missing. Their solution was for me to look through the Lost and Found. My husband and I went and bought her 4 tops, 3 pairs of shorts, a pair of capris and 5 slipper socks as well as a cute frog sleep shirt. We marked all her clothes with her name (E. Ward) and her room # like my Aunts did with her other items. Sadly, my mother passed away last June and when we came back to say goodbye and take care of her business, all that remained from the clothes we bought her was a pair of gray shorts. Her new rehabilitation home said that's all that came with her. She constantly said she was cold, but they never adjusted the vents. I didn't see why when she asked for a banana she couldn't be accommodated. They just didn't seem to care about their patients.