CNS is an excellent company to work for. The company has a great vision, good benefits, and much…read moresuccess helping people regain independence after brain injury. The quality of care is excellent on both the residential and clinical sides, and the on-site management maintains a very friendly and family-like culture among employees. I left the company feeling like a member of the family. A really good place to work.

I was the Guardian ad Litem for a friend who was in a horrific car accident and suffered from…read moreTraumatic Brain Injury (TBI), among other injuries. CNS provided 7 months of care, totaling over $820K, no small amount. While they offer top notch care for TBI patients, the problem came once my friend was awarded his settlement. CNS didn't reduce a single PENNY off of their original billed amount of $820K. All other healthcare facilities associated with my friends care (Cedars Sinai, Rancho Los Amigos, MediCal), to name a few, reduced their billed amount. Resulting in more money to my disabled friend who will need this money to last the rest of his life. So does CNS care more about their patients, or the money? I think their actions speak for themselves. Word to the wise. Have your attorney negotiate the charges before checking in.

Ascend changed our lives- my son's life. Our family is beyond blessed. If you are looking for the…read morebest treatment for your child, you will not find ANYTHING better than Ascend. Truly. Below is my letter to the Ascend team. Effie, It is not a mystery that you have an incredible team at Ascend. I could not be more grateful than I am. When Grant went into Ascend the first time, he was in a very dark place- his energy was heavy so much that it weighed not only him down, it weighed down those around him. He didn't believe in himself, nor anyone or anything else. The Grant who came out of treatment was as light as a feather. He was childlike again and it was the most beautiful thing I have truly ever seen. It was as though a miracle had occurred. And it did. I truly believe that it would not have happened without the incredible team you have and primarily, I owe it to Cynthia and Noah. Cynthia was an angel for my Grant. She was loving and nurturing; able to hold him accountable while providing him with truths that he was not able or willing to see prior to treatment. She did it in a manner in which he didn't become combative or hostile. She gave him a freedom from himself and helped to remove that weight he walked in the doors of Ascend with. And she put up with my lengthy, random, overly detailed, and overly explained emails. That in itself deserves an award. J And then there was Noah... From the very moment I met him, I felt assured beyond what any parent could possibly feel. His words and his positivity took any fears I had and threw them to the curb. I drove up that first day, heavy with concern and pain, to bring Grant his belongings. When I left, I flew down the 405 with the biggest smile and the greatest sense of calm than I'd had in nearly two years. In speaking with a dear friend, I was describing the means in which Noah affects the lives of those around him so profoundly. I would like to add that I speak of him to many because he has touched my life and Grant's life so profoundly. What he has done for Grant is unparalleled. As I spoke with this friend, an analogy came to me, bringing tears to my eyes and I felt compelled to elaborate and share it with you. Noah is a gift to the world. What he does and what he gives posses so much beauty. A beauty that cannot be taught. It is innate. And beauty breeds beauty. Noah's gift is like a piece of art or a piece of music; a favorite song. When I think about the way that da Vinci's Mona Lisa or Van Gogh's Starry Night or even Shepard Fairey's work (for me it's Gustav Klimt's The Kiss, Dali, and Fairey) have transcended generations and the manner in which they provoke emotion and perspective; awe and inspiration; the way they precipitate and propel change... and when I think of the way that I feel and the way my body and soul respond when I hear Michael Jackson's Off the Wall, The Beatles' Let it Be, The Stones' Paint it Black, Beethoven's Piano Sonata #14, Grandmaster Flash and the Furious Five's The Message, Adele's Hello, Johnny Cash's Boy Named Sue... the list goes on. The art; the music. It changes us. It permeates our being. And where would we be without these gifts? THIS. This is what Noah does for others. This is the gift that he gives. And he doesn't even have to try. It's just who he is... It would be unjust if I did not mention the impact that the rest of the team had on our lives. They are a godsend.. From the moment I heard your voice on the other end of the phone, trying to give me all of the information regarding Ascend while simultaneously caring for your seven children at 8:30 at night, my heart was stolen and I knew that this is exactly where Grant needed to be. And then I met Alicia over the phone. What an amazing woman! I tear up simply talking about her. She is a keeper... My brief conversations with Dr. Acosta communicated to me that she is a compassionate and trustworthy person. The kiddos are blessed to have her on their team. Brittany is kind, thorough, and direct. As someone who always has more questions, I did not find that I needed to seek additional information. She is a great asset to the team, as you know. Grant really connected with Alex. Connections for Grant are priceless. I'm grateful for that. I thank each and every staff member at Ascend for all that they do and for the parts of them that they give away each day so that these beautiful children can have a life beyond their wildest dreams- whether that life be years away or simply around the corner. Thank you to you and your team for planting the seeds that you do and for changing and saving the lives of these precious kiddos. Especially my Grant. Blessings. Julie Olson

This experience was extremely disappointing. After confirming they were in-network with our…read moreinsurance, we were then told there would be an additional daily "wellness" fee that insurance does not cover. After speaking with several comparable treatment programs, multiple providers indicated that this type of charge seemed unusual and raised concerns. It's difficult to understand why a facility would bill insurance while also requiring substantial out-of-pocket fees that appear separate from the core treatment services. For families seeking help for their children, transparency and patient care should come first. Unfortunately, this experience left me feeling that revenue generation was prioritized over supporting kids and families during a difficult time. As a result, we have decided to pursue care elsewhere for our son.

I went to this place on March 13th of this year and would say my overall experience was not great…read more The reason I am even giving them a review is to warn other people to maybe pick a different treatment center if possible. One of the first things you do when you get to this or any other treatment facility is you surrender all of your belongings to be searched while you are at one of your lowest points of your life. The one expectation you might have is that they would return everything back to you once they searched it. This was not my experience. The people who searched my belongings stole a pair of Ray Ban sunglasses that were a gift to me and cost $160. The second item that was stolen was a gerber knife that I received on my deployment to Afghanistan. That item is not really replaceable because of the sentimental significance but if I wanted to replace it, it would cost me around $150. I reported these items stolen and they have done nothing to make this right. I was lucky enough to be transferred to Pheonix Rising for if I wasn't I most likely wouldn't be sober 4 months later. This is a fair warning to anyone looking for a reliable and honest recovery treatment facility.

The reason I am giving sanctuary treatment center a one star rating is due to the emotional…read moredistress that was caused by "chef" Lydia. During my time here, I had three interactions with Lydia that were hostile, passive aggressive, confrontational and flat out mean. This morning, when I went to take out the blender from the kitchen that she uses to cook, so I could make breakfast for me and my peers, and she kicked/slammed the cabinet door with her foot to close the cabinet door shut in an attempt to show her dissatisfaction that I was borrowing the blender. After she kicked the cabinet door shut, I calmly expressed to Lydia that I was going to close it but I had my hands full with the blender. Then I mention that it wasn't her kitchen to get possessive over, and her response was "really, it's not my kitchen?". My response to her was no it was not her kitchen. It's a communal kitchen. My hope is that upper management and leadership can review the video footage from this morning to prove that I was not aggressive or rude towards her this morning. Last night, Lydia also locked up the Ziploc bags to prevent me from using them, and she also locked up the spices despite of me, returning the spices back to its original location in the kitchen that she uses. I have shown time and time again that every time I prepare a meal, I always wash the pods the pans and the dishes and utensils. I used to make my meals. Lydia does not have the kindness, professionalism, and empathy to interact or be nearby patients. She does not treat the patients with the respect that we deserve. What's alarming is that I am not the only patient that Lydia has had unpleasant interactions with. I don't feel she is fit to work in a facility where patients are working towards getting their emotional, mental, and physical health back into shape. Another aspect that was disappointing from my stay at sanctuary, is the cleaning. I have requested my bathtub to be cleaned and not once has it been clean. The first time I attempted to take a shower there was orange slime, or some other kind of fluid, I don't know what it was, but it looked gross. I asked support from the staff, and I ended up cleaning the bathtub myself, which I don't mind cleaning up after myself but I hadn't ever used that bathtub, but the list in the bathroom where it states the bathroom was clean has dates on them and signatures that do not reflect the bathroom actually being cleaned. When the cleaning person sweeps the stairs, she kicks up all sorts of dirt and dust while we're in the room inhaling all of that dirt and dust, I feel that a vacuum would be better suited to clean up the stairs opposed to using a broom and spreading all that dirt and dust while we're in the same room, inhaling it. It was also frustrating to witness some of the staff members serving themselves food first before the clients had the opportunity to eat. A courtesy notification that lunch and dinner was ready would have been appreciated. I expressed this concern two times during my time here. As far as, Anthony, the house manager, I am super grateful for his attempts to make my stay here comfortable. Anthony always made an effort to make sure I had what I needed and that I was comfortable. The other staff members that I deeply appreciate are Yaz, Jason, Jordan, my case manager, Jessica and my therapist, Denise. I want to make it clear that the house manager takes his job seriously and I see his efforts in running the best program for patients that he can. The last thing I will say, is that I wish we had a daily schedule of the times we are meant to meet with our counselor, therapist, and case manager. That structure would be extremely helpful to help us once we go back into the real world. I am appreciative of the staff here who was kind, who was respectful, and who listened when we were in distress.

Healing Hands is the Best Hand Therapy place I've ever experienced! Everyone there - from Jessica…read moreat the front desk, to John - my Hand Therapist, are so nice, experienced, and helpful for my healing! John has been helping me improve the range of motion and strength in both of my wrists along with easing the pain I've had for many months. I highly recommend "Healing Hands"!

I was in a bad accident and broke my scaphoid in 3. It also tuned around completely with my wrist…read more Jenifer took such good quality care of me. My range of motion has increased dramatically and I'm able to workout with less modifications. I highly recommend Jennifer amazing care!

First of all, I want to thank the gentleman I spoke with I believe his name was Gabriel. During…read morethis transition with my father, I spoke to several people, and it has been an incredibly overwhelming situation. It's not something I take lightly, and there are a lot of emotions and decisions involved. From the very first phone call, Gabriel showed a level of care and patience that I honestly had never experienced over the phone before especially before even visiting the facility. He answered all of my questions, and what really stood out was that he also asked thoughtful questions to better understand our situation. He helped turn what was a very stressful moment into something that felt calm, manageable, and reassuring. Because of that conversation, I already felt confident that my father would be in the right place. When I actually toured the facility, I was pleasantly surprised. It is very clean, very well kept, and you can tell there is real attention to detail. Most importantly, I truly appreciated how much care and compassion the nurses showed toward my father. That meant a lot to me and my family during such a difficult time. Gabriel, truly thank you. I couldn't have navigated this without your guidance and care. I can confidently say that if I or anyone in my family ever needs help with something like this again, you will absolutely be the person we call.

I agree 100% with Bella M. who posted a review on March 6, 2026…read moreabout Gabriel. He is a total angel. Incredibly caring, patient and so professional! He helped us sort everything out and made it a wonderful experience while my relative stayed at the facility. Thanks to him she was able to obtain the needed therapy and medical care. Thank you Gabriel!! Then there is Lynn, the Director of Nursing who was also most helpful whenever there was a medical issue that needed to be addressed with the nurses and or nurse assistants. Thank you Lynn!! Jordan, the Administrator will also step in whenever his help is needed and make things right. Thank you Jordan!! Cleanliness all throughout the facility is evident and very important in a medical setting. Meals are nutritious. And they also provide snacks. I believe it is important for family members to stay engaged and participate in the care of their relatives, to ensure an open line of communication with personnel and Management, to bring up questions and concerns.

I came to Heka House after being in detox for 6 weeks after being a heroin and meth addict for 15…read moreyears, also using fentanyl, PCP and anything else I had access too....having done all manner of drugs for the prior 40 years. I honestly did not expect that I was going to make it past 90 days....and I am now coming up on two years! Heka House played a major part in laying that foundation for me from which I could transition from my old lifestyle to my new lifestyle. I found the staff to be friendly and accommodating and my housemates to be supportive and congenial. I would highly recommend Heka House to anybody looking to break free from the bonds of addiction and transition to a sober lifestyle. Peter Grant

I wanted to write a review of Heka House because I am So…read moreblown away by the level of care clients get at this sober living. I have sent many loved ones to Heka House and the structure, care, love and encouragement of recovery is top notch. There are very few places that put the time and care that the whole staff at Heka put Into their clients. And the owner Mackenzie is one of the most ethical and caring people in this field of recovery. I couldn't recommend this place more. Everyone loved one I have sent had a beautiful experience and I have watched people's lives changed. Thank you for what you do and provide to the community of recovery.