Geoff McLeary was very helpful in helping us find the perfect bedding for out new RV. We love the…read moreproducts he recommended so much that after returning from a 3 week road trip we missed our RV bedding! Great product selection, great service and fair prices. Prducts purchased: Queen Isolus featherbed topper/ Queen Isolus Organic wool duvet/ Queen PAB luxury adjusting pillow/ Queen organic wool pillow. We highly recommend this store!

Geoff and Carling are the best in the business. They really know their stuff, and it shows in the…read morequality of their work. The selection and variety of eco-friendly, natural and organic options in mattresses, pillows and linens is excellent. Top notch customer service and friendly in-store experience. Highly recommend them if you need anything to do with sleeping!

My wife and I purchased an intelliBED 3 years ago and it absolutely gives us the best sleep we have…read moreever had! We often wake up in the same position we went to sleep in and we can even get up in the middle of the night without waking the other one up! We have never owned a mattress (prior to this one) that has done everything this one does. The support the 'gel-top' provides has meant no more back pain for my wife; and while I can't explain it, my acid-reflux isn't a problem anymore (I used to have to tilt the head of our bed up with bricks to prevent it...prior to this mattress)! We'd searched for a long time and researched all the products on the market before choosing this particular product. We didn't realize that until this product came along, there were no advancements in mattress technology in decades! In our experience, the pillow-tops, though great for the first few months, did not provide the same support long-term. We found the 'memory-foam' mattresses much too warm and difficult to roll over in. We could also never justify spending the money on the 'sleep number' beds as we've always felt they are just an over-priced air mattress. Pricing is similar to a top-of-the-line pillow-top and our mattress shows no signs of wear or performance degradation. We used to have to replace our mattress every 3-4 years (which can add up). Steve and Chantelle are incredibly knowledgeable and informative. They have been absolutely amazing people and stand behind their product 100%. I can't wait until we have the money to pick up one of their Dimension One Spas! Do yourself a favour and drop in to find out more about this amazing product..you'll be happy you did. Based on our research, there's nothing else like it on the market today. Sweet dreams! Thank you Steve & Chantelle!

From the owner: At The intelliBED Sleep Store, we are proud to offer the latest in sleep technology: gel top…read moremattresses. Gel top matrtesses differ from traditional mattresses in that there is no foam in our top comfort layer. This means you sleep on a surface that allows no compromise, you get unsurpassed comfort and pressure relief and at the same time receive the support and alignment your spine requires. Something that foam, memory foam, latex, or any type of pillow top or euro top mattress just cannot offer. Add to this the fact that an intelliBED mattress will outlast traditional mattresses by up to 300% and sleep cooler. For detailed information, please view www.gelbeds.ca New in store: Inada Robotic Massage Chairs. 50 Years ago Inada invented the robotic massage chair concept. Today, they continue to be the leader in this industry in quality and concept. Stop by for a free massage.

We lost our home in the White Rock Lake fire. We ordered some items online. After two months of not…read morereceiving a bed, mattress and other items and multiple times calling, this was starting to feel not right. We were repeatedly lied to about when the items were to be shipped, and when there was any complaint we were hung up on, repeatedly. We have repeatedly asked for a refund on a bed that was discontinued, but have not received a refund. What kind of standard practice is this! Really disappointing!!!!!

Anything I might have had positive to say goes out the window when I learned that Christine Magee…read moreand her corporation would prefer that a mattress they sold you wind up in a landfill rather than recycle it. rather than deal with sales staff that has corporate interest at heart, try something like casper mattresses. we ordered ours online, it arrived a couple days later in an impressively small box, and you get 100 days to try it out, if you don't like it and they can't make it right, they'll cover the shipping back and refund you 100%.

Really great sales guy. Delivery was seamless right to my room and set up…read more We purchased a sofa bed with a memory foam mattress and matching love seat. Very comfortable.

My daughter bought a sofa & chair. The chair had 2 broken feet and the back of chair is caved in…read more She's called many times and I visited them & the guy said he would order a new one on Monday & call my daughter. To-date (a week later) he has not called her or picked up the phone. Will be visiting them again. Very poor service or really caring at all.

I wanted to provide feedback regarding my Ashley Furniture delivery experience today…read more The delivery team was polite and did cut the plastic packaging from the couch, which I appreciated. However, I was surprised to learn that the delivery service I selected did not include attaching the couch legs or placing the couch in a usable position. The couch was left on its side in the middle of my living room without the legs attached, and I was advised that I would need to install them myself. I was not aware prior to delivery that tools would be required or that the couch would arrive in a condition where it could not reasonably be used without assembly assistance. As a single person without the ability to move or lift a large couch independently, this created a very difficult situation. I also do not currently have the required tools to complete the assembly myself. I had previously ordered furniture from Ashley and did not experience this issue, so this was unexpected. My concern is less about the staff following policy and more about the lack of clarity regarding what the delivery service did and did not include. I think customers should be clearly advised beforehand if furniture will require assembly, tools are required, or the product may be left unusable without additional setup assistance. I also would have appreciated some effort to help resolve the situation after I raised these concerns with customer service, rather than simply being advised that I did not purchase the upgraded delivery option. I hope this feedback can help improve the customer experience moving forward.

This was the worst customer support i have ever dealt with. Lina Sun redefined my definition of…read moreincompetent, worthless and idiot. She seemed lost through the purchase and listed the deliver address in the wrong city (outside kelowna), after 2 correction and our address being in the system from previous sales and a VIP membership. The manager "TT" was also distracted and no help to this moron. The delivery eventually came 3 days later by a private currier I had to pay myself. There are many more options for shopping that ths ashley in Kelowna.. avoid!!

Completed an approved fabric mattress claim - delivery drivers came to switch out the mattress and…read morecontinuously gave me the gears regarding our box spring not being level (assessed by his eyes only) - I replied funny, cause the claim process required us to provide a picture with a level on both the mattress and box spring which clearly shows everything is perfectly level, in addition to other pics showing the sturdiness of our bed frame, cleanliness of the mattress, damages that occurred, full over view pic of the bed setup and a picture of the manufacturer tag in tack. I would think a claims rep for the company has both the knowledge and experience to approve a warranty claim. I didn't realize the delivery drivers now have a degree in mattress / box spring physics. The only thing delivery drivers are required to confirm is any staining on the mattress ... after 5+ minutes of them constantly repeating themselves, to say I was done with the hole experience is an understatement. Then he said ... Oh ... but my boss would love it if you could leave us a google review ... after the grilling you did and making comments about our setup ... sure I'll give yah a google review of 1. Would be a really good idea to remember as a delivery driver you are the front line person representing your employer and have the ability to knock the experience out of the park with a positive Customer Service Experience. PS ... you failed this part

Bought a bed and platform a week ago. Was told free delivery and set up. I live14 km away They…read morephoned at 3pm the day before it was to be delivered and was told they would not deliver to my house which is 14 km away from the store. Gave reason out of their delivery radius but yet the truck was going to Osoyoos which is 120 km away. They said they could get it delivered if I paid $100 more. Ended up that I had to meet their truck on side of highway and they put the bed and platform in the back of pick up truck which I got to meet them. Then I drove it home the 2km from where they made me meet them. They even threaten to steal the mattress off my truck when I said I would not sign for an incomplete contract.

Super chill vibes here -- no pressure at all. After checking out like six+ other furniture stores…read morethis month, this one actually stood out. The staff were totally upfront about every part of the order process. Love that their stuff's Canadian-made and you can customize the size, material, and layout to fit your space. Honestly, if you're after quality and variety without breaking the bank, this place is a solid pick. Bonus points for keeping it Canadian.

Thanks guys for fantastic service and products. My bed is the best thing ever. My mattress even…read morebetter! I got it the same day I ordered it. The delivery guys were awesome. My wife and I will be back!