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    IntelliBed Mattress Store

    5.0 (1 review)
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    16 years ago

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    Ashley HomeStore

    Ashley HomeStore

    1.5(8 reviews)
    15.6 km

    I wanted to provide feedback regarding my Ashley Furniture delivery experience today…read more The delivery team was polite and did cut the plastic packaging from the couch, which I appreciated. However, I was surprised to learn that the delivery service I selected did not include attaching the couch legs or placing the couch in a usable position. The couch was left on its side in the middle of my living room without the legs attached, and I was advised that I would need to install them myself. I was not aware prior to delivery that tools would be required or that the couch would arrive in a condition where it could not reasonably be used without assembly assistance. As a single person without the ability to move or lift a large couch independently, this created a very difficult situation. I also do not currently have the required tools to complete the assembly myself. I had previously ordered furniture from Ashley and did not experience this issue, so this was unexpected. My concern is less about the staff following policy and more about the lack of clarity regarding what the delivery service did and did not include. I think customers should be clearly advised beforehand if furniture will require assembly, tools are required, or the product may be left unusable without additional setup assistance. I also would have appreciated some effort to help resolve the situation after I raised these concerns with customer service, rather than simply being advised that I did not purchase the upgraded delivery option. I hope this feedback can help improve the customer experience moving forward.

    This was the worst customer support i have ever dealt with. Lina Sun redefined my definition of…read moreincompetent, worthless and idiot. She seemed lost through the purchase and listed the deliver address in the wrong city (outside kelowna), after 2 correction and our address being in the system from previous sales and a VIP membership. The manager "TT" was also distracted and no help to this moron. The delivery eventually came 3 days later by a private currier I had to pay myself. There are many more options for shopping that ths ashley in Kelowna.. avoid!!

    Sleep Country

    Sleep Country

    1.0(2 reviews)
    0.6 km

    Completed an approved fabric mattress claim - delivery drivers came to switch out the mattress and…read morecontinuously gave me the gears regarding our box spring not being level (assessed by his eyes only) - I replied funny, cause the claim process required us to provide a picture with a level on both the mattress and box spring which clearly shows everything is perfectly level, in addition to other pics showing the sturdiness of our bed frame, cleanliness of the mattress, damages that occurred, full over view pic of the bed setup and a picture of the manufacturer tag in tack. I would think a claims rep for the company has both the knowledge and experience to approve a warranty claim. I didn't realize the delivery drivers now have a degree in mattress / box spring physics. The only thing delivery drivers are required to confirm is any staining on the mattress ... after 5+ minutes of them constantly repeating themselves, to say I was done with the hole experience is an understatement. Then he said ... Oh ... but my boss would love it if you could leave us a google review ... after the grilling you did and making comments about our setup ... sure I'll give yah a google review of 1. Would be a really good idea to remember as a delivery driver you are the front line person representing your employer and have the ability to knock the experience out of the park with a positive Customer Service Experience. PS ... you failed this part

    Bought a bed and platform a week ago. Was told free delivery and set up. I live14 km away They…read morephoned at 3pm the day before it was to be delivered and was told they would not deliver to my house which is 14 km away from the store. Gave reason out of their delivery radius but yet the truck was going to Osoyoos which is 120 km away. They said they could get it delivered if I paid $100 more. Ended up that I had to meet their truck on side of highway and they put the bed and platform in the back of pick up truck which I got to meet them. Then I drove it home the 2km from where they made me meet them. They even threaten to steal the mattress off my truck when I said I would not sign for an incomplete contract.

    IntelliBed Mattress Store - mattresses - Updated August 2026

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