Caring community of friendly staff and residents! Offers Independent Living, Assisted Living,…read moreBridges Memory Support and Evergreen Memory Care neighborhoods, top notch!

It's been since July 2018 we had to move my mom here after an injury and incompetence at another…read moresenior living forced a chance . We were fortunate to find a 2 bedroom and kitche area so we changed The second bedroom to a nice comfortable living room that has a door that leads out to a private patio. This is not cheap but after losing my father at the previous place these final years with mom I think will be comfortable here at Arbor Terrace. We came here after her brain surgery and she's had five strokes in the last two years and other injuries but no cancer and no dementia. I travel a lot but I'm with her at least three days a week and she's very demanding on the staff and me which is just her personality, but she's the love of my life and caring for her is my first priority I can't be prouder of the facilities here from the directors to the kitchen staff the medical staff all of the daily caregivers that works so hard to make everyone here as comfortable as they can be. I don't know how they do it. Everybody goes through various changes and illnesses in the later age but they manage it well. I thought I would write this during the pandemic as it's important to know that this location best that I can tell practices extreme safety, restricts entry from outsiders, are getting meals to everybody on time or three times a day every day, and dealing with family trying to see their loved ones who they haven't seen in over a month. There's many people to thank thank you all for the job you do the heroes that you are the care that you give to those we can't be with every day. Highly recommend!

This facility has great staff. The care that is given there is fantastic. So many activities. The…read moreemployees treat the resident's like family. Don't take my word for it come and check out the facility for yourself. 5 stars all the way.

I have been working with Gateway Gardens for over 5 years and I know for a fact that residents are…read morewell taken care. As an account executive for a major home health agency, I have seen first hand the level of care that is provided to their residents. Heather, the Executive Director will always go above and beyond to make sure their residents and staff are well taken care and treated with the upmost respect and dignity. I would highly recommend Gateway Gardens if you are looking for a clean and respectable place to look after your loved ones.

They need to be honest when agreeing to accept your loved one to this facility and promising that…read morethey can handle people who are bedbound or people who are in wheelchairs and have incontinence, etc.. They've been taking for two months and my mother fell and broke her arm because nobody answered the call for two hours and she tried to get up and use the bathroom on her own and fell. After falling, they called me and told me that I'm gonna have to hire private caregivers. When I couldn't make that happen fast enough, they referred me to a place named honeybee. It's a lovely place, don't get me wrong and the caregivers are wonderful people, but why am I paying Gateway 4600 a month and then having to pay private caregivers to do what Gateway is supposed to be doing. The staff is very unprofessional. The director of nursing has a nonchalant uncaring laid-back attitude. Maybe it's because she has a title as an executive Director but she's an LPN who probably doesn't make much money. That's not my fault. Then they have other people who have titles, but nobody does their job. I've always learned, to whom much is given, much is required. Nobody is above helping others. If you work here, you were supposed to get your hands dirty and help these residents. These people are paying between 3800 to 6000 month approx so that they can get assistance with their activities of daily living. If a single caregiver that I pay for could come to this facility and help my mother with a bath, why can't Gateway help her. It's not like I'm paying for three caregivers. I'm paying for one person who does what needs to be done. Well they have more than one person working here, and therefore, they should be able to provide the assistance that my mother needs. Especially since she broke her arm here. It's in a sling and she is 85 and she does have Alzheimer's and she's becoming wheelchair bound a month and a half ago, she used a rollator to walk in here. You don't get what you pay for. They say that they help with doctors appointments and they say they do a lot of activities and go on trips. That's very exaggerated. The trips are far and few and the activities are bingo and Bible study. And even bingo is rare. The resident formed their own Bible study. And it's only about five people that attend, and my mother was one of them . They want a 30 day notice but I am not staying here for 30 days and paying for caregivers for another 30 days while still giving them a check for $4600. We're going to have to fight in court about that because it's all about the principle. This is not and it's neglectful to say the least. The fact that you're taking my money, but nobody wants to assist her and you want me to pay for an outside person to come in and take care of her is beyond belief. Astounded and shocked by how much nerve Has to call me and suggest that. And then to show you how poor their communication is, the executive Director Heather just called me today to act clueless about everything and say she didn't know any of this. She heard my mother was moving out tomorrow. I never told anyone she was moving tomorrow. It takes time for another facility to come in a valuate your loved one and to obtain the clinicals and letter of certification from the doctor in order for your loved one to be transferred to a facility. There's a process here. But this is why I don't like this place. The communication is poor. People downright lie. They're unprofessional. They have retaliatory practices. They're dishonest and lack integrity because they want to take your money without doing the job. They give the worst selection of food. They bragged about having a chef, but my mother has more sandwiches than she's ever eaten in her life. Hot food is also not that common to come. They say that people have acid reflux and dentures and some of them have no teeth at all and that's why they serve sandwiches. It's just a lot of excuses. They should have some kind of meeting or plan where they let me know that my mom will be safe from this point on. There was no such call. The only call I got was to tell me that I need to hire caregivers because it took four of them to get her off the floor and she's too heavy and they don't have that kind of manpower and therefore I need to hire private help And that's 100% factual. if we end up in court, which I hope we do, I will have the evidence to show the court that they made these calls and they told me these things. Now they're trying to backtrack on what they said. I'm over it. Gardens was the worst mistake ever. Total waste of $10,000 that I could've put to better use. Now I will give my money to a real assisted living facility that knows what the word assistance means

This is a great place. My mother moved into the assisted living facilities here about a year ago…read moreand she is very happy. The staff is very attentive, the facilities are clean and well maintained, everyone has been so kind, If we have any questions or concerns they have always respond immediately. Our family Highly recommends this facility.

Val and Sydney are the best. they treat their clients like family. Cannot say enough about them. if…read moreyou need quality health care assistance please choose Home Care Matters