This hotel is very nice upon entering the room. What got me about this hotel was the bathroom…read moresetup. The tub has two shower hoses. A rain type one and a handheld. Colors are very neutral so it gives a little elegant look to it. The windows ran the length of the room so there was a nice view at night and lit up with plenty of light in the morning. The hotel is clean upon entering the lobby. Very nice staff. Very secured hotel. Use of the card for elevator entry. .

Could not get room cleaned in 3 days. Asked to.to room cleaned before one because we leave…read moreearly each morning was told no problem. No bath towels except for check in Never in my life in my many travels have I experienced basic bad service

Omg! Horrible experience, Receptionist on her late 20's-30's was soooo rude. She will drown this…read moremotel out of business soon. She should know where and what industry she is working on. Showing her attitude when I asked is there any problem because she was talking rudely she replied Iam just too busy. Unprofessional, customer service 0. Really you are Working in a hospitality industry showing your customer you don't care. On top of that she gave us room which wasn't prepared. It was pathetic. Atleast she should know which room is ready before giving to her guests. I entered Room it wasn't ready. Duvet was sticky stinky Yukk! I asked housekeeping as she was working nearby if she can change as it was stinky , she changed it but the Indian guy who was working with her, he was just giggling. Unpleasant! Unprofessional! We got room on 3rd floor they charge $160 per night they accept card only on first day but rest other days it has to be on cash$160 per night. check out time is SHARP 11am and they are very professional on this. Overall my experience was bad and I wouldn't recommend this motel at all to any of my friends and family. I wish I could leave 0 stars but the only person who was professional was the housekeeping lady. Thank god they have someone who knows what her work is. This place is nice located but the front desk not welcoming atall. I travel a lot but never saw any unpleasant unprofessional front desk employees like them.

Convenient location close to Laguardia. Our flight was delayed and there was limited hotel…read moreavailability. The room was clean and quiet. No bar in the hotel but there is one in the Holiday Inn Express next door. The issue we had with this hotel was the price gouging - Over $300 dollars without taxes for a room that shouldn't have been not much over $100 dollars. It seems this hotel, and the few others in the area all do the same thing, prey on travelers whose flights are canceled or delayed. Also, the neighborhood is not at all what I would consider safe at night especially.

This place is stuck in a time warp 1980s. That's when this place was at its finest. Now it's just…read morea place to get it in and leave. If a forensic team.was to shine a black light in these rooms it would blow your mind. If given a upgrade with new furniture and no carpet and some fresh paint this place could be bought back to life, but as of now it's an affordable short stay or overnight stay to handle just what you needed it to do.

this place is only good for one thing ... if you know you know. quick lowkey spot other than that i…read morewouldnt book for a real stay

As a nurse, the hospital that I work at provided hotel accommodations during this pandemic to help…read moreprevent the spread the virus with our family since we have been dealing with covid patients daily. I stayed in this hotel for a month and half. The location was convenient because it was close by the hospital plus there's a Starbucks right downstairs. My room was pretty neat and spacious. I had to request for fridge and microwave (waited few weeks before I could get it because they ran out of supply) They have good shows on their tv even have HBO movies. The staff were all friendly and accommodating. I enjoyed my stay. My only complaint is their super slow elevator.

The location was convenient. Starbucks is on the other side of the building. My room was clean and…read moreneat. Mini fridge and microwave were provided. The staff was friendly and accommodating. Overall, I enjoyed my stay. My only complaint is cool air came out when I turned on the heater.

At first when I entered the hotel with my husband, I thought the interior design could be…read morebetter.Then once we were given a key for the room (which should be a key card) we entered our room. The wall to ceiling mirrors were unique but the blanket looked like a cheap version of a patchwork quilt comforter. The towels were very thin and a sample bottle of body wash would've been better instead of a few sample soaps. The shower did not have a flexible shower head. All in all it was ok

Clean rooms Great for short stays smoking rooms as well good staff and parking in the baccread more

I needed a place to stay for the night close enough to my own place that was easy & decent…read more We recalled this place, I walked into the lobby & what first comes to mind is WTF ? But in a good way kinda ? Reason I say this is simply because it is a small lobby area totally cluttered with statues every where !! On the floor , to the side on tables ? It's like someone just couldn't make up their mind about what the heck they wanted to add to the lobby so they just threw a bunch of random stuff together. Now the fish tank around the check in desk is cool to look at but way way too much the fish are huge which makes the tank look like it doesn't belong. The lobby alone is just overkill. Moving on , we got into the room & it was nice everything was good , nice & clean comfy room. Once u get settled u wanna relax for a bit maybe watch a little TV ? Nope not here no clue what was going on with the TV barely any channels showed & most were static ughh kinda a pain. Tried to get some ice no can do on your own, u need to ask in the front & they will bring it to u. I don't want to sound like I am putting the place down , in the end I settled for the 3 stars because it was reasonably price, convenient & very clean it served it's purpose.

Check in, check out, get in, get into the room, it's disgusting, go downstairs, ask them why the…read moreroom looks like this, give them another room, go out, come back, my belongings are gone, how can you just take my stuff away, the front desk won't cooperate.

First of all, our room was FREEZING upon entering so we turned on the heat, which turned off in the…read moremiddle of the night, so I was absolutely freezing all night. We rushed out in the morning because it was so uncomfortably cold. We also asked for a new blanket (upon recommendation from a friend) and the man at the desk told us it would be 35-40 minutes. When my boyfriend told him we would be expecting it the man told us to go find another hotel. He was so insanely rude and has ZERO customer service. The fact that he was willing to make us find another hotel at 1:30 in the morning was repulsive. He also overcharged us about 80$. Do not stay here, find another place.

The place is infested with BED BUGS!…read more Stayed for just 2 hours, no refund given. Tried to speak to manager, but was told to come back later.

This review is mainly for their management of the hotel lobby. Their lobby was filled with the…read morestrong essence of Marijuana. As it turns out, there were 5-6 boys, ranging from 13-14 yrs old, smoking marijuana right outside of the front door of the hotel. The automatic front door kept opening, letting all that smoke into the lobby. The boys came into the hotel lobby and were hanging out in the lobby lounge. They proceeded to get cups of water from the hotel water cooler, and kept pouring cups of water over their heads; making a complete wet mess in the lobby, all over the tables, chairs and floor. Yup, they were flying high as a kite and were harassing everyone in the lobby! I actually questioned the employee (manager??) at the front desk about why this is being allowed in their hotel lobby, and he said he felt bad to kick them out because it was raining outside. He even provided tissues to these kids to dry themselves off. What?!?! (He was serious!). They were not guests of the hotel. (Where are their parents?!?! How did they even get the marijuana?!?! Isn't this illegal for 13/14 yr olds??). The employee/mgr actually asked me if he should kick them out...Really?! If this were my hotel, they would have been kicked out a long time ago. Why is the employee/Mgr(?) asking my advice; a random person in the lobby? He actually laughed when I said Yes! Best Western, Do Better!! This is UNACCEPTABLE!!

Note: This review like Andie's is for the lobby staff and not the actual rooms as it was her along…read morewith me and one other waiting out the storm. Anyway, I was in the lobby of this hotel in mid-August after a meal at the downstairs excellent Uyghur spot New Nurlan Restaurant (review incoming) with a handful of people as we were waiting for the pouring rain to end. As mentioned by her, there was a faint odor of weed as I was walking upstairs and lo and behold, there were a bunch of people smoking outside with the smell being quite strong if we were anywhere near the door. Of course marijuana is now legal but instead of the usual mid-20s idiots, it was a bunch of underage teenagers with them all looking like middle schoolers or something similar. The kids were walking back and forth inside in-between finishing joints and they all reeked bringing in a bit of weed smoke then and there as occasionally, one of the kids was close to the door and a good amount of smoke came in (I'm honestly surprised this didn't tip off the smoke detector.) The staff were clearly uncaring providing paper towels and water even as the kids messed around as kids do at that age. It also seemed like the oldest teen was a pal of one of the staff members which is just a bit suspect as well. Eventually, two of us left as both of us can't stand the smell and we both quickly walked over to the 7 train. If the people can't even maintain a clean lobby, I can't imagine how the rooms are also.

I had a nice stay here. The rate is better than some nearby hotels. The elevator is super slow…read more(normal for NYC). It has free breakfast, and the option is pretty good. Would definitely consider it again!

Stayed here for 1 night in December shortly before Christmas. It was accessible by the Q90 bus from…read moreLaGuardia airport, and I felt safe riding the bus for roughly 20 minutes late at night, even with my giant luggage and backpack. Once I got off the bus, it was a short walk, roughly 10 minutes, with the help of Apple Maps to get to Hyatt. Lots of places were still open late at night, and plenty of people were out and about. I felt like I was in the bustling streets of Asia, where it's safe to walk late at night. Stayed in room 625, it was a very spacious room with multiple windows and great views overlooking Flushing, with a giant sofa, comfy bed, and large brightly-lit bathroom. The shower has shampoo, conditioner, and body wash. Front desk gave me a couple of sewing kits, which I really appreciate. They told me breakfast was complimentary, and when I went the following morning for breakfast, the hostess said it's an $11 charge. I told her I was told it was complimentary, and after she consulted with the front desk, she said it was fine, so I had breakfast. There's a decent selection, including congee, miso soup, steel cut oatmeal. Gym on the 3rd floor is incredibly tiny. A rack of dumbbells, one treadmill, one bench, and one weight machine. It was fine for a quick workout. No bathrobe nor slippers provided. They held onto my luggage the next morning for a couple of hours while I was out and about in Flushing. I lost my luggage tag, but thankfully I was able to get my luggage back easily.