Staffs need to inform the guess about parking permit when check in instead of towing the car and…read moretell the guest to call 311 No Wi Fi for 48 hours during the stays

The hotel itself is nice, with very friendly and helpful staff who make you feel welcome. The free…read morebreakfast is a big plus, with a decent variety of options to start the day. Rooms are clean and comfortable, so the stay itself is pleasant. The main drawback for me was the location -- the immediate area isn't the best, and I wouldn't feel comfortable walking alone at night. It's about a 15-minute walk to find restaurants and some downtown life, and the closest subway station is around 17-20 minutes away. If you don't have a car, it's not the most convenient spot. The view of my room was a building 6 ft away from my window.

The staff are really nice here. The room is okay. Bedspread is in terrible shape with strings…read morecoming out everywhere. Nightstand is dirty. The shower door frame is disintegrated and absolutely disgusting. The bed and pillows were comfortable enough to sleep well. Despite being booked for 2 days. The afternoon of day 1, the housekeeper came knocking on the door, waking me up, asking when I was checking out. Then proceeded to spend the whole afternoon slamming the other hotel room doors. Making my stay less than peaceful. The breakfast buffet was mediocre, they did provide bread and bagels but no way to toast them. The juices were very watered down. It is conveniently located near the airport, but nothing else. The prices to order food were extravagant, so make sure to prepare to use a ride share or taxi to go out or Order takeout via a delivery app.

Whatever you do, do NOT stay here. I chose this hotel against my better judgement. Their HVAC is…read moreincredibly outdated. Many reviews mention it. My heat worked however the fan was malfunctioning causing it to make a loud incessant ticking noise. The engineer came up to look at it and instantly heard it. He said there was nothing he could do and to talk to the front desk as it was impossible to sleep with the noise and vibration. I informed management and the manager on duty was disgustingly rude. Refused to do anything about it - no apology. No problem-solving. Claimed there were no other rooms available and did not offer to find another Hilton property for me. No respect for guests and no concept of what customer service even means. Just avoid this place at all costs - you will thank yourself. No proximity to LaGuardia is worth this Edit to add that the so-called refund offered was not helpful since I was here on an airline voucher. Sounds like you did not personally review this case and my reservation closely (or at all.) This did absolutely nothing to restore my confidence in your hotel or Hampton Inn as a company quite frankly.

So overall this is a nice place to stay. The room was small but it was simple and nice. A bed and…read morea bathroom. But i cant give this 4 or 5 stars because its the small details that make a stay great... Parking is definitely a problem. There is very little in the area and you still have to move your car by 7 or 8:30am... I drove around an hour after checking in and finally found a space that allowed me to sleep in Customer Service was great. Front desk was nice. Checked in late but it was smooth and easy. Super nice guy... The bed was nice and comfy. There was no microwave or fridge even tho there was space for it. And this place doesn't have wash cloths, they give you hand towels and bath towels only... we had to ask for more bcuz the room had bare minimum... My other problem was that they didn't have water to drink. I was dehydrated and asked if there was a vending machine or if they had or sold water and was told no and that i would have to go to the store/gas station a few blocks away... Clean no bugs or major problems. Curtains didnt fully close or darken the room so couldnt really sleep. Paid extra for a room with a view... i should have saved my $. Pls Note that this hotel is changing ownership soon, so the name on the outside doesn't match what the hotel actually is. But for that price I would stay again for only 1 night

This place is the worse hotel I've stayed in in the past 10 years!!…read more Please note, I wouldn't speak so harshly without proof!! Storytime... June 20th-22nd, $550 for this 2 night stay, Room 206!! I called a few weeks in advance prior to booking to inquire about parking. I spoke to a very nice gentleman and was told there's PLENTY of parking available. Nope! We spent 30 minutes looking for a space to park, 7-10 minute walk on super busy secluded street, with a lot of unsavory foot traffic. Check in was smooth. A nice young lady assisted me, and assisted us w nearby food options. We walked into our room... welp, you'll see the pics. Overall, the faults w the room could be addressed and fixed. It really needed tlc, clorox wipes, and fabuloso. Nothing heavy. I went to the front desk within 45 minutes of checking in to express concerns. The desk person who checked us in, ensured someone would come up to the room to address my concerns. There was an awful scent in the room, wet toothpaste on the bathroom wall, hair around the toilet (eww), dirty wallpaper, poorly patched ceilings, thick patches of dust, substance on nightstand, dirty bedding and towels that reeked of mildew, and more. A male employee knocked on our room door to inspect. He told me the bathroom walls couldn't be cleaned, after watching me clean a portion of it. He told me the room could not be cleaned further. He went as far as to blow the dust. I was not amused, and he didn't blow all of it. I was so upset, I called customer service as soon as I arrived home on the 22nd. I spoke to Liz who promised I would hear from someone within 5 business days. Here we are, July 27th... NOTHING. I haven't received a call, text, email, mail, nothing. I am a repeat customer of this brand and typically book 2-4 rooms at a time. I feel highly disrespected, devalued, and defeated as a long time customer. BEWARE! Save your money, and stay elsewhere!! Customer service, and respect doesn't exist here!!

I have to send a special note for the Aloft hotel at LG. Had a great stay here. They had a nice…read morerestaurant on the property and great food. I believe John was my server a couple times and he was great. I also had a good margarita at their bar on site. The rooms were clean and the staff were friendly. Much Appreciated!

We stayed at the Aloft Hotel - LaGuardia Airport - recently during a brief one night layover in New…read moreYork City. The hotel was nice! Clean, updated, and the room was very comfortable. The staff was great, service is good! There is a bar-restaurant on site (WXYZ), and the food was very good, and the drinks were cold and delicious! We would definitely stay there again. Recommend Aloft Hotel at LaGuardia.

A nice seedy place if you need it but kind of expensive. It cost $55 for 4 hours and there were…read moremirrors on the roof, bed board and side wall. Now I have to wonder why the mirrors all over and only a 4 hour stay? It does paint a picture. I wonder what the night life nearby is like? Or where nearby to find action, so as to take a woman there for a few hours? I also wonder are the rooms bugged with cameras? It would not surprise me. I only went here cause I needed a good shower as my home all the pipes were broken and the bathroom needed a full reconstruction. But this place I would consider returning to if I had a woman to go with.

Omg! Horrible experience, Receptionist on her late 20's-30's was soooo rude. She will drown this…read moremotel out of business soon. She should know where and what industry she is working on. Showing her attitude when I asked is there any problem because she was talking rudely she replied Iam just too busy. Unprofessional, customer service 0. Really you are Working in a hospitality industry showing your customer you don't care. On top of that she gave us room which wasn't prepared. It was pathetic. Atleast she should know which room is ready before giving to her guests. I entered Room it wasn't ready. Duvet was sticky stinky Yukk! I asked housekeeping as she was working nearby if she can change as it was stinky , she changed it but the Indian guy who was working with her, he was just giggling. Unpleasant! Unprofessional! We got room on 3rd floor they charge $160 per night they accept card only on first day but rest other days it has to be on cash$160 per night. check out time is SHARP 11am and they are very professional on this. Overall my experience was bad and I wouldn't recommend this motel at all to any of my friends and family. I wish I could leave 0 stars but the only person who was professional was the housekeeping lady. Thank god they have someone who knows what her work is. This place is nice located but the front desk not welcoming atall. I travel a lot but never saw any unpleasant unprofessional front desk employees like them.

Our flight home was canceled, and this Holiday Inn Express had everything we needed: complimentary…read moreshuttle to and from the airport, complimentary breakfast and comfortable room. But when Patrizia checked us in, she upgraded us to a suite! It was a lovely way to spend an extra night in NYC even though we didn't want to. Patrizia was friendly and efficient at check in. She made us feel welcome. The room was spacious and comfortable. We had a great night's sleep. The breakfast in the morning had everything we wanted - orange AND cranberry juice, eggs for one of us and cereal with fresh fruit for the other. We also enjoyed the signature cinnamon buns! The shuttle to the airport was quick and safe. We got to our flight on time and arrived home safely. If we return to LaGuardia area, we will stay here again!

My son and I recently stayed there for 7 nights for a NY vacation. The place is clean, rooms are…read morespacious and the staff is kind. They serve hot and cold breakfast in the mornings and coffee all day. They have laundry service which you have to pay for, and fitness center which is open 24/7. It's close to a subway station & has lots of shops and restaurants around. My son and I came home late a few times and walking through neighborhood felt safe. Thank you for making our stay wonderful.

First of all, our room was FREEZING upon entering so we turned on the heat, which turned off in the…read moremiddle of the night, so I was absolutely freezing all night. We rushed out in the morning because it was so uncomfortably cold. We also asked for a new blanket (upon recommendation from a friend) and the man at the desk told us it would be 35-40 minutes. When my boyfriend told him we would be expecting it the man told us to go find another hotel. He was so insanely rude and has ZERO customer service. The fact that he was willing to make us find another hotel at 1:30 in the morning was repulsive. He also overcharged us about 80$. Do not stay here, find another place.

The place is infested with BED BUGS!…read more Stayed for just 2 hours, no refund given. Tried to speak to manager, but was told to come back later.

So as I have mentioned in countless reviews I was in town after a year of court delays to clean out…read moremy late sisters apartment. I have great luck with this particular brand of Hilton and the prices were good so I booked it. It was conveniently located about 3 blocks for the subway station I need to use the most as well as JAX and Company food court and grocery stores. I prefer Home 2 to others as it has a medium fridge in the room which makes it easy to keep cold drinks etc with plenty of space. The room was spotless (since covid we do our own full wipedown) and the grounds / room was in good order. The staff I encountered were always friendly and helpful the few times I asked. The only annoyance was the laundry room requiring the download of an app and prefunding which i doubt I will ever finish off. I was there for 6 days and never had any issue

The hotel is super clean and the staff is friendly. The trip to manhattan is easy. However, I would…read morenever stay there again because the neighborhood feels unsafe. Scary area. I saw people smoking out of glass pipes on the street on the way to the hotel. Also, the immediate area offers nothing in terms of coffee shops or markets (besides fast food near the subway). You can't stroll around. Once you're in the hotel you need to stay there.

Recently stayed here for a few days and literally zero complaints which for me is a rarity with…read morehotels within work price limits in nyc. Pros : Surprisingly clean, surprisingly quiet for a bustling area. Good sound insulation for being literally right by queens plaza / queensboro station. Great subway coverage Tons to do and eat around here, all the businesses are largely new and hip Front desk was friendly and helpful Has a general store right up front with ramen and alcohol Well equipped room with microwave, fridge, etc Clean! No complaints about the room Cons: Elevator card sensor was a bit confusing - keep scanning until it beeps, takes longer than you'd think Tv had really few channels Area is a bit congested for car traffic, factor that into commutes or use mass transit

Convenient for work, I've stayed here on two occasions and enjoyed both…read more Near the Queens Plaza station, it's a quick and convenient connect into the city or airports. The staff are always very friendly, unexpectedly so actually. Call out to Melanie, she is a sweetie. Rooms are small with interesting views. If you are averse to noise, keep the windows closed, the train runs by nonstop. Most everything you need for a convenient stay. Coffee. Fridge. Microwave. Small work station. Corner units have two windows and a decent view to the east. This hotel does have rooms that face west into manhattan. Restaurant in the lobby is good. Buffet. Standard fare. Laundry. Workout and meeting space. The bar is well attended in the evening and the bar staff seem friendly, flirting seems to be well tolerated. Getting a Lyft can be a challenge in the morning. Literally everyone who came out of the elevator at 7:30am was calling a car and the congestion out front was heavy. There is a parking garage and walking paths. Like most of the larger New York area, there is food and coffee and groceries and whatever nearby. We have negotiated rates which make this even more attractive. There is a small Parklet out front so some nice green space. A bike path and pedestrian path as well so go for a walk! It's a good stay.