I've been going here for years back when their location was in Jeffersonville. Highly recommend.

I have been going here for awhile. because my wife and son havent been in within a year they dropped them as patients when my wife actually tried to schedule and appointment. a month ago i went in for physical and took in required paperwork for both my family members and they took it and put it in a pile of other paperwork. fast forward my wife called for appointment and they told her they didnt have paperwork on her and she would have to do it all over again??? when i called to question this the lady that answered didn't seem to care that they were inept and lost BOTH my familys paper work. she just said well im sorry and thats our policy. i advised her it was my policy not to deal with stupidity and she hung up on me. i wasn't loud with her nor did was i foul. pretty sad they dont have good customer service. I will find a new doctors office. read more

I cant tell you how AWESOME Nurse Practitioner, Emily Rench is. She is kind, personable, understanding, and I trust all my care to her. She takes the time to listen and is very thorough. I became a new patient just a few months ago and I literally have nothing less than praise for this medical office. From reception to check out, everyone is polite, friendly and professional. I also want to add that Kathy in referrals is very courteous and efficient. If she says she is going to call you back, she does so with incredible speed. If you are looking for a new primary care office I highly recommend Havens Medical Group. Besides having wonderful nurse practitioners, they have a fantastic group of physicians taking patients as well. I just got such great care and expertise from Emily, I have no desire to stop seeing her every time. read more

Jaw dropping horrible. First the nurse practitioner calls me a liar because *she* can't find my file. (The office has recently moved locations.) Then she says my ankle is "fine" after limping for 5 years. No referral to an actual doctor. She filed my paperwork that I had no restrictions at work (even though I'm expected to walk 8-12 miles per night at a fast clip at a warehouse) while practically sneering at me. Totally nasty. I've been going to the Havens group since childhood and now I'm in my 50s, but I'll never come back. I already had a mistrust of doctors and nurses but this gal takes the cake. She SCREAMED at me and spoke to me condescendingly, as if I were 91 instead of 51. And she said "Well what makes you come here *all of a sudden* after 5 years. She was third person I explained that I didn't have insurance. Do these people not know how messed up the medical situation is in the U.S., that poor people can't go a doctor whenever they need to? I finally get insurance again and I get treated like crap. I've been in pain for 5 years and I get treated like a subhuman. I just don't believe it. Stay far away from this "doctor's office" and especially Nurse Cindy. I would have given zero stars but that's not an option. read more

I have already left a lengthy review on this office and their nurse practitioner and medical assistant Michelle/ Shelly. I see that it is no longer posted. After my well loved dr left I was left to see them and they were kinda rude. They didn't answer my initial question and had trouble refilling my refills ( not controlled substances). I would just take the time to find a good dr that has time for you. I wouldn't put my health in their hands. They made me feel like a second class citizen. I found a new dr that doesn't have trouble answering my simple questions or refilling my allergy meds. read more

I love the nurse practioner that I see but hate that it is almost impossible to get through to the office by phone. I have tried calling for over 2 hours getting a busy signal and then when the phone finally rings you get sent to a voice mail recording. God forbid if you ever have an emergency. If this continues, going to have to change doctors! read more

I went here as a kid and had no issues now as an adult it takes then 10 minutes to answer the phone during hours or I have to call back. They never have any appointments no matter how much pain your in. They are not helpful at all and the doctors don't care anymore. I actually went to my gynecologist for a health issue and she referred me somewhere and I now have answers. This place is a joke. Doesn't even deserve one star! read more

I have been with this group for several years. They have not been the greatest, to say the least. Recently, The lost a very good DO, Dr. Mcgilvray. She was awesome! Now I see Emily Rench and I am more than disappointed in her and the entire staff. I became ill last month with severe diarrhea and weight loss. I saw Emily and she ordered some bloodwork and a CT scan. Bloodwork showed no signs of infection. CT showed "colitis", which can mean many different things. Is this infectious, bacterial, ulcerative? She never tells me and ordered 2 antibiotics. I can never get her on the phone to tell me what exactly she is treating with these 2 antibiotics. I get other people relaying messages. None of which tells me any more info than the last. I insisted that they do some stool cultures and have scheduled a colonoscopy. hoping to get some concrete answers as to what is making me sick. All stool cultures came back negative but there were cultures that should have been done that she neglected to order! I will have the colonoscopy in 2 weeks. That will be the final test that has been ordered and then I will Leave Havens forever! They have been rude to me at the front desk. They answer, " I don't know" to my questions. They tell me they will have my doctor call with answers to my questions. She doesn't call but has others relaying messages without answers. I am uninsured and pay everything out of my own pocket. The only way I can speak directly to my provider is to make an appointment and pay them $100.00 to walk in the door, each visit! Meanwhile, in over a month's time, not one person that I have spoken with there has asked me if I am still having symptoms if I am feeling ok, if I have any new symptoms, etc. They simply do not care for the individual patient. read more

I didn't have any issues when I went in today for my physical. Normally I have to wait around forever to see a doctor even when I have an appointment. They called my name before I was even done filling out my forms, which was a good thing! I don't have experience with Dr. Havens but my mother & sister both love him (Steve). I personally saw Dr. McGillivray. She was awesome. She took the time to explain things, and when I told her I needed my hormone levels checked, she made sure to schedule it on the correct date (based on my cycle days) so we could get the best reading. Most docs just want to throw you a pill & send you on your way but she said she takes the natural approach. She went over my diet & what food to eat & not eat to help with pms. No one has ever done that. I appreciated her treating me like a human being instead of just a number. read more

I too saw Nurse Practitioner Cindy Hook. She was condescending and quite frankly rude to me about my PTSD and post partum depression. She treated me horribly. Told me she would not prescribe zoloft and geodon, medications that are not narcotics, not controlled substances. I would have to wait another month to be seen by another doctor. Post partum depression and PTSD are REAL DIBILATATING conditions that should be treated as such. I I have two small children in my care and ti be laughed at and degraded because I am suffering is unacceptable. I will not be returning here. What a joke of a "doctor". It's no wonder people in America do not have any faith in the medical professionals any longer. read more