Do not buy the Gibson heated/massage couch or love seat. I bought them last Sept. I have had the repair tech at my house every month since then. I have had the loveseat replaced 2xs and still having issues with it. I tried to buy the 5 year warranty to make sure I would at least be able to get them repaired but they refused to allow it. Don't get caught in my situation. read more

Steve assured that we would not be back to this location, even though we have patronized it for quite a while. Today a comment was made to my husband about how he would have a hard time finding a full sized chair for a "big guy like himself" anywhere for that price. Then when my husband said well it's not for me he looked over at me and said well ya know. Yes Steve I am well aware that I am a heavy and tall woman. Your look reassured me if that fact. Back in the clearance center stuff is there on sale and you bargain. As we have in the past we asked about a price on the chair. My husband does come off as serious and that's okay. We have gotten many a good deal in the past and loved our furniture. Sometimes it isn't possible to make it work. We were fine with that. They ended up offering a reasonable price. However, the weight comment really left a bad taste in my mouth. It was totally unnecessary. The icing on the cake was that as we were leaving he was loudly talking to another employee about how they haven't gotten stuff in because of covid... that's great but you still want to sell the stuff right? read more

Havertys Furniture - The chair in question. - Furniture Stores Near Me - Cocoa, Florida

This is a nice store. They have their regular furniture in the front of the building and a clearance area in the back. The clearance area has a lot of scratch and dent stuff marked down. We bought some furniture and it comes with a 5 year warranty that covers about everything, We have not tried to use it yet so can't comment on it. The store employees were great. read more

I absolutely love Havertys! Née sectional sofa / King Mattress / Bedroom Set and this amazing work desk have been my purchases this past year. The Manager Don and his staff are super friendly and very knowledgeable about their products I have referred and will continue to refer friends and family ! Great quality furniture. Definitely stop in and take a look. It is a full store with a large clearance center in the back read more

I bought a couch with a fake Bernhardt label--that came right off when I started picking feathers off it. The couch was sold as having down filled cushions--which turned out to be chicken feathers. Every time you sit on the cushions the quills stick out, gradually working their way out through the cheap tweed fabric. They also charged my Navy Federal Debit card 50.00 for a care kit the day of purchase that I did not ask for. Do not buy so much as a lamp from Havertys. They do not stand behind the merchandise, not will they refund their counterfeit "Bernhardt" Chinese knockoff that's filled with chicken feathers, saying I had purchased a floor sample. It shouldn't matter, a reputable business would have refunded or exchanged the item. The same thing happened to a coworker who bought a sectional there, so it's not just my bad luck. Havertys = disgraceful read more

Horrible experience today! I understand it's a holiday, but my husband and myself came ready to purchase the sectional we have been looking at for over a month now. We sat on our sectional that we wanted for 30 minutes watching associates walk right past us not even giving us so much as a look, good morning, smile anything! After 30 minutes my husband then walked up to an associate and said that we would like help with this couch. The man walked over to the sectional and read us the price tag! Then just stared at us! YES we know the price $2399, we can read! My husband then said yes we know we want to go ahead and get it. The man looked completely shocked! And was fumbling his words. At this point I was DONE! I'm not going to beg you to do your job! We will be taking our business elsewhere! And I will be sure to share my experience! read more

I drove up here expecting a full outlet store but what I got was a regular Haverty's with a clearance section slightly larger than normal. Couple of decent deals back there if you're looking for individual pieces rather than full sets. Lots of scratch and dent options, if you're handy and willing to do some work on pieces. Other than that though, it's the same stuff at the same prices as a normal Haverty's read more

Unfortunately yelp has categorized this store as a "clearance center"-it is a regular Havertys store with the benefit of having clearance items in the back! I call it the hidden secret! A lot of people do you not know that this location exists! Havertys has been in business for 135 years and there's a reason why a company can sustain itself for that length of time. If you want quality furniture that's going to last - real wood- Features like dovetail joinery on their drawers then this is where you need to shop! If you are going to purchase from Havertys you can also take advantage of their free in-home design service! Their delivery team is a staff that is hired by Havertys to work just for Havertys so you know you're getting great white glove delivery service versus possibly ending up with a furniture companies outsourced delivery team And that can make a substantial difference in how your merchandise arrives and is set up in your home! They say you get what you pay for-if you want quality furniture that is made with real wood products and not particleboards, merchandise held together with glue then Havertys is the place to go and if you go to the Cocoa location you're in for a treat! read more

After our latest re-model, we went to Havertys for all our furniture. This is the third house over the years where Havertys supplied the furniture, and we've never had a problem. They have a cool online room planner where you can draw your room outline and pick furniture from their line and drop them into your plan. It worked perfect for planning a complex family room. The service is friendly and they never have a problem when I try to negotiate a better price. read more

When selecting and purchasing a Grand Cayman coffee table, 2 end tables and a sofa/console table, and paying over $1800, I was told there would be an additional $99.99 delivery charge. Since I live on the river, just five minutes from the store, I opted to pick-up the tables myself, assuming it would take all of 30 minutes at the most, and so the $100 savings would be worth my little bit of trouble. When my husband and I completed the sale on Sunday, 9/20, with Diane, I SPECIFICALLY ASKED if 'someone would load the items' for me if I were to pick them up by myself, as I'm a 50-year old woman who had a spinal laminectomy, so I don't have the upper outer portion of my spine, which creates an issue if lifting heavy objects. Diane's very clear reply was, "Yes, absolutely, someone will load your tables." (No gray area, no iffy answer, no failure to communicate. It was black & white and was an affirmative.) PROBLEM #1) Diane told me someone would phone me on Wed., 9/23, when my tables came into their Cocoa location. NO CALL CAME, so I phoned THEM after 6pm (because I'm 5 minutes away and figured I still had an hour to get there and pick-up my tables). No one answered Extension #4, which Diane had told me to call with questions, so I left a message. The next day, I got a return call mid-morning and was told that since Diane wasn't in on Wednesday, someone had dropped the ball and so no one called me. (Guess the world stops turning if a salesperson isn't at work?) After making sure I had a $20 bill to 'tip' the warehouse guys for their 'loading help,' which I'd assumed was 'their job,' I drove up to the store at about 3:30pm to pick-up the tables. I'd expected 'someone to load them' for me, as Diane had assured me would happen. (The woman who over the phone had confirmed the tables were in was very nice, and especially helpful, with directions of how to get to the loading dock where 'someone would load the tables.' She was also very nice in person when I met her later in the day.) PROBLEM #2) What actually happened when I went to get the tables is that ONE guy with a lazy, lackluster attitude scratched his head for a few minutes as he looked from the BOXES to my TRUCK BED again & again. (Not sure WHAT he expected to happen, as they weren't going to 'load themselves.') I WAS told, earlier in the day, that my tables were 'in boxes,' but no one mentioned they were UNASSEMBLED, so THIS tidbit of information was a shocking and unwelcome surprise! (I felt like I was buying some crap from IKEA that needed to be put together - but that's the trade-off with IKEA: cheap prices in exchange for the fact that the buyer has to provide the assembly labor. WHO expects to assemble their furniture when they buy it from a furniture showroom -- especially when they pay nearly $2000 for it????) Since I had someone meeting me at my home at 4pm to get the tables OFF my truck, I had no time to waste, so "I" jumped in and began to slide and shimmy the 5x4-foot HEAVY box until it was just hanging over the lip of the loading dock. Then "I" went down the steps and to the truck, and began to slide the awkward box, inch by inch, into the truck bed. The warehouse guy had walked away and out of sight (somewhere to the south end of the warehouse) when he saw that I was doing his job; and when he came back into sight, I was beside the tailgate and trying to shimmy the box forward, so he very graciously squatted down and pushed the remaining third of the box from the dock into the truck bed, with an odd comment that my custom-made soft bed cover was useless and that it really 'makes my $45,000 Tundra "not really" a truck,' whatever the Hell THAT meant.... Frankly, the only 'useless' thing I saw was HIM, so I was puzzled by his unwanted comment. I shut the tailgate and said I'd be back for the other tables. By the time I got home and got the box off the truck, I was filthy, with black hands and dirty spots (from the box) on my clothes, and I was pouring with sweat, so I was MORE THAN a little bit ticked off by this time! I phoned the store manager and told him that had someone TOLD me I'd be receiving 'assembly required' furniture, I'd have never purchased from Haverty's - EVER. I told him that if there was a charge to assemble, someone could've told me that and let me at least DECIDE IF I did or did not want to have it done! He said Haverty's 'does NOT charge for assembly!!!!' So I was really fuming by now! The manager said, "Yeah, I saw those boxes back there and wondered why you'd want them unassembled." REALLY??? Perhaps then, a call to the customer might be warranted? Or how about checking with the salesperson, since this seemed odd! (And when I GOT to the store there was NOT A SINGLE CUSTOMER IN THE STORE, yet there were at least a half-dozen employees chit-chatting, eating and sitting around.....Hmmmm....perhaps someone could have called the customer to ask about the assembly, or maybe someone could have even assemble read more

Great place. Friendly people. Extraordinary deals. If you want nice furniture cheap, go here.