Bought most expensive, "plush" mattress, and itcwas EXPENSIVE. Delivered an awful, cheap-quality…read morehard mattress. Unable to sleep on it.

Not sure if check marks are populated to reflect correctly or not but we want to go on record as…read morerating Service, Selection and Value as HORRIBLE because we were misled. We tested a mattress in this store that we felt was perfect for us. After the mattress was delivered and we started sleeping on it, we noticed that the mattress did not have volume and was extremely hard...like sleeping on rocks!!! It was not the same mattress as we tested in the store!! Corporate refused to issue a refund and offered us another mattress, which we did not want to trust again. We are stuck with a useless $1100 mattress which we cannot sleep on! We feel we were the target of Bait and Switch with a bad mattress. There is no way people could write these glowing reviews if everybody had received a mattress anything like ours! Please RUN don't walk to another company who demonstrates that they truly care about their customers! Hoping race was not a factor!!

My mom and I recently visited the Mattress Firm location on Scott Boulevard in Decatur to find a…read morereplacement mattress, and I'm so glad we decided to shop in person instead of ordering online! I had tried to order a mattress online, but the shipping would have taken at least three weeks. I figured since I was going to have to wait anyway, I might as well go in and try some out in person. That turned out to be the best decision! We were immediately greeted by the warmest, kindest, and most personable sales associate -- Renita. She truly gave us the best service we have ever experienced in any retail store. Renita was incredibly knowledgeable, attentive, and never pushy. She took the time to help us find exactly what we needed and answered all of our questions with patience and expertise. Renita's service was so outstanding that although I initially went in just to buy a mattress for myself, I ended up promising my mom a new mattress too -- just so I could come back and work with Renita again! On top of that, Renita was able to arrange a delivery for me in just two days, instead of waiting weeks. Amazing! Rarely do you find such a wonderful shopping experience. I can't recommend this location highly enough to anyone looking for a mattress, pillow, sheets, or even just to experience Renita's incredible service. Five-star service all around!

Brianna was very welcoming when we entered the the store and helped us throughout the process. She…read morewas very patient with our numerous requests and provided great service overall. Ask for her if you come in. She is very knowledgeable and was a pleasure to work with.

TERRIBLE SERVICE!!!! I purchased a sectional from this…read morecompany and when it was delivered I waited until 8pm at night which is very unprofessional being that business hours end at 5pm. When the movers came I asked them to be careful with my hardwood flooring. They were extremely lazy and decided to still drag the furniture across my floor causing the flooring to be scraped and lifted. I repeated myself AGAIN and told them to be careful & they scraped my flooring AGAIN in three other areas. They were not apologetic and told me to call the store about the issue. When I called the store they didn't offer to repair the damages, they instead offered to give me a rug to cover up the damages. Which does me no good because my apartment will keep my security deposit in the long haul upon move out. The manager Mohad was very rude and told me that I was lying about the situation. I even offered him to come to my home and view it and he refused. This was a terrible experience & very unfair. I will never shop here or recommend this place to anyone.

Thank you to Raymond and Arianna (I can only hope that I'm spelling their names correctly) for the…read moregreat in-store service and the movers for getting us all set up. Everyone did an awesome job. There was no pushy service, nobody latched onto me while trying to browse and I had fast and enthusiastic answers to all of our questions. The furniture selection was great and we got a nice deal. I'll give 4.5 stars for the condition of the furniture upon delivery and 5 stars for all the staff. Thanks again everyone. We'll be back.

We had a very disappointing experience with Room & Board, both in terms of product quality and…read morecustomer service. We purchased the ARIA table (60" round with smoke glass top), and the glass surface scratches extremely easily. Our household has only two adults, we are very careful, and we always used a tablecloth or placemats. Despite that, the dark smoke glass shows numerous visible scratches. That is completely unacceptable for a brand new table and points to a clear design or material issue. I contacted customer service and explained the issue and how careful we are with the table, sent detailed photos and a video, and explained the situation thoroughly. After several email exchanges, their final response was to claim that we must have been using "sharp objects" on the table. This was frustrating and dismissive, especially given how careful we are. To show good faith, I even offered for them to take the tabletop and test it themselves so they could see the issue firsthand. They had zero interest in doing that, which speaks volumes about their lack of commitment to product quality and improvement. As a result, we bought a clear glass tabletop from another store and are using it with the same table base. We've used it in exactly the same way for over a month, and there isn't a single scratch, exactly what you'd expect given how carefully we treat our furniture. This whole experience was awful and incredibly frustrating. We truly believed Room & Board was a high-quality, reliable furniture brand, but after dealing with their customer service, we realized that isn't the case. I would absolutely not recommend them based on this experience.

The whole experience from start to finish was TOP NOTCH!!! We worked with Vanessa and received…read moreamazing customer service!! She spent alot of time with us making suggestions (when we asked her to) and pointing us in the right direction with our sofa purchase. The sofa arrived today and it is far beyond our expectations - the quality and craftsmanship are unbeatable!! The delivery guys (Daniel and Raul) were so professional and helpful as well-super careful with our purchase and our home! From start to finish, the entire process was flawless!! You guys are the best!!

Every time I come in here they NEVER greet me but they greet everyone else and ask how they're…read moredoing. I honestly think it's a racist thing because there isn't another explanation why they ignore me and it's every single time. When I was ready to check out they didn't attend me right away but eventually they had to come. The kirkland in Buford is way better and has kind workers but I live closer to this one

Do not purchase this product from kirklands called Tricolor Yarrow orb swag…read moreItem # 306461. When this product arrived to my home it was an eyesore. In the box all the wreath product peeled off it got every where, this left the wreath bald. It looked horrible. DO YOURSELF A FAVOR DO NOT BUY THIS PRODUCT YOU WILL REGRET IT.

This is my absolute favorite store on the planet not just this HomeGoods, I love all the HomeGoods…read more You can always count on finding something beautiful no matter your budget. So if you love to decorate your home this is the place. Customer service has always been top notch. The only thing I can say is if you see it and like it don't hesitate buy it right away because once it's gone it's gone. Every now and then you will run into it again at another HomeGoods store, sometimes in a different state. I visit a HomeGoods at least a few times a month.

The service was awful. First one in line and 30 minutes in line. I understand the customer was…read moredemanding but the manager just kept saying sorry but no action to assist.

So far so good. We do love our couch. Customer service was good and not pushy. The delivery went…read morepretty smooth. I think they have different levels of delivery charges and your one delivery fee - will cover a certain amount of items and or money amount. PeacedbyAlise

I went to try out a mattress that I saw online that was rated as the most comfortable mattress by…read morethe sleep foundation. The mattress didn't seem much different from the super firm one I had at home that caused me to have back and shoulder pain. The manager, Malinda, realized immediately that it wasn't the right mattress for me. I'm very thin/light weight and needed a different type. She helped me find the right mattress and pillow for me and it was cheaper! I now wake up without pressure point pain or back pain! Thank you Malinda for amazing service!