I see a few negative reviews on this page, and having firsthand experience working with Phillip and Hawaii Balloon Company many, many times, I feel compelled to share a different perspective. Phillip is incredibly talented at what he does, and I have personally watched him put an enormous amount of time, effort, and care into his work and his customers. Balloon work and event decor are not as simple as people sometimes assume. There are countless moving pieces behind the scenes, and Phillip consistently goes above and beyond to make sure his clients' visions come to life. Over the years, I have worked with Phillip on numerous events and have also trusted HBC for my own celebrations. I have seen firsthand the long hours, early mornings, late nights, last-minute changes, and problem-solving that go into running this business. I have also seen Phillip bend over backwards to accommodate customers, often doing far more than what was originally expected of him. Of course, no small business is going to execute every single order perfectly 100% of the time, and unexpected circumstances can happen. But some of the negative reviews here simply do not reflect the Phillip or Hawaii Balloon Company that I have personally experienced time and time again. A single situation does not necessarily tell the full story of a business or the person behind it. HBC has been a part of countless celebrations in Hawaiʻi, and there is a reason people continue to come back. Phillip is creative, hardworking, generous with his knowledge, and genuinely cares about the work he puts out. I would confidently recommend Hawaii Balloon Company and will absolutely continue supporting and working with them. read more

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I had a very disappointing and unprofessional experience. The agreed upon pickup time came and went, and Philip was completely unresponsive to calls and texts. This caused unnecessary stress and disappointment surrounding an important event. Unexpected circumstances happen, but communication and accountability are the bare minimum. Leaving a customer completely in the dark is simply unacceptable. Reliability matters when someone is trusting you with an important event. Unfortunately, this experience demonstrated a serious lack of reliability, professionalism, and respect for the customer's time. I would not recommend this business. read more

I was really excited to use Hawaii Balloon Company for my birthday. I had used them once before and had a good experience, so I wanted to support a local small business rather than just ordering balloons from a big retailer. Originally, I planned to pick up my balloons the day before my party. Philip suggested that I instead pick them up the morning of my event at 10:00 a.m. on the way to the venue, so I trusted his recommendation. Unfortunately, my husband arrived at the scheduled pickup time, and no one was there. We received absolutely no communication until I was already at my venue, wondering what was going on. It took over an hour before I was finally informed there had been car issues. I completely understand that unexpected emergencies happen. What I cannot understand is why there wasn't a simple text or phone call as soon as it became clear there was a problem. Had we known, we could have arranged delivery or made other plans instead of being left waiting with no information. Better yet, if the issue was transportation, I would have expected every reasonable effort to be made to honor scheduled pickups, even if that meant taking an Uber to the storefront. When you own a business, unexpected problems are inevitable. How you communicate and solve them is what defines your customer service. Because of the lack of communication, my husband was delayed getting to the party while waiting for the balloons, which added unnecessary stress on what should have been a fun and memorable day. :( If reliability and timing are important for your event, this is something to consider. In hindsight, purchasing helium balloons from a grocery store like Safeway (which my friend ended up doing for me!!), where they're available immediately, would have been far less stressful than relying on a scheduled pickup with no communication. Highly disappointed in how this was handled. read more

Hawaii Balloon Company been in business for decades and I can see why- they are 5-stars all the way! Went online to submit order for my granddaughter's birthday party- a lot of pics and designs to choose from with very reasonable prices. Leslie, co-owner, communicates right away and will ask questions to make sure you get the best item for your party- is it indoor our outdoor, windy area, beach, how large is the stage, things like that so she can make suggestions which will work better for your party. Things we may not be aware of since they've done thousands of parties all over the island and continent. They know all the party venues, hotels, convention center, cultural centers, restaurants, etc that people have parties at, so it makes it easy for you too because they have info and experience that we may not be aware of. Philip contacted me immediately after I submitted online request and we nailed down the details. He texted a week before so I could make payment and reconfirm details and make sure nothing changed. Philip arrived as promised in the cool van advertising the company and brought exactly what we talked about. Setting up for us, tying on balloon clusters, explaining what works best for life of balloons, and even brought an extra one in case the heat wasn't kind. They give you an option of having them return to pick up balloon stands (we had two columns outdoors so needed to be on the metal stands) or to save the extra fee, you may return it to Hawaii Kai. Oh and they also rent helium tanks! Mahalo Jamie, Leslie and Philip for creating beautiful balloon art and being so easy to work with! read more

Hawaii Balloon Company - Large columns on metal poles with stand to keep in place. Mylar balloons topped with elephant and lion for our circus theme. Mahalo Philip! - Balloon Services Near Me - Honolulu, Hawaii

Last minute (4pm day before), calling from the mainland and needing help celebrating a family member's birthday. The warm Hawaii hospitality from Phillip makes me miss home so much. Helped me out and delivered an amazing Balloon Bouquet. Absolutely recommend this company. read more

Hawaii Balloon Company - Absolutely dominated the living room. - Balloon Services Near Me - Honolulu, Hawaii

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I have to give some major props to Phillip!! He goes ABOVE. AND. BEYOND. I couldn't tell you just how easy and seamless and stress free he made the process of making my dad's birthday party so special. From the initial phone call to the setup, you'd think he just treats every customer like they're getting a dedicated associate to treat them like a VIP! I emailed Hawai'i Balloon Company online through their website and immediately got a phone call reach out from Phillip. He and I quickly spoke about what I would like and need for my dad's balloon arch and Phillip just goes so far out of his way to make you feel extra cared for and special by making sure every base is covered and even giving advice for what to get or how to design the arch. He is soooo thorough and thoughtful. He sent over the invoice, we pay, then boom! We're done and I see him the day-of for setup. Phillip arrived so punctually and prepared. He came to set up, but also, he helped me to set up balloons that I brought on my own and he didn't have to do that. He helped me use these two big balloons and make stands out of them. He suggested how we could set up the balloon arch and made it feel secure next to the tree and post of the covered party space we were renting. I would ABSOLUTELY recommend Hawai'i Balloon Company to anyone looking for fun and photo-worthy balloon decor for their get-together/party/luau/special event. Mahalo A MILLION TIMES to Phillip! You made the day so so so so special for my dad and our ohana!!!! read more

Hawaii Balloon Company - I brought these two gold number balloons from home and Phillip helped me create two stands out of them!! - Balloon Services Near Me - Honolulu, Hawaii

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This business exceeded all my expectations. Their customer service is world class! I only needed to purchase one helium balloon with the words "Happy 100th Birthday". Not only did they deliver on this but I was treated like a VIP customer!! I highly recommend this business. read more

I was so impressed with Hawaii Balloon Company. A friend sent me a bouquet of two dozen latex balloons for my birthday, and a full week later they are still floating. I have never seen latex balloons last this long and whatever they use is clearly superior quality. They looked beautiful when they arrived and have held up perfectly. Highly recommend supporting this local business, they are a step above the rest. read more

I don't know if it's just my daughter or if it's her age but she absolutely loves balloons. She had a birthday coming up so we just had to get her some balloons. Last year we went to a big box store and it was just way overpriced and they didn't have a great selection. So I turned to Yelp to help me find some balloon vendors. And Hawaii Balloon Company is right down the road from me. It was fate. We went there one Saturday morning to see what they have. My daughter was having a Paw Patrol themed party so we were looking for some Paw Patrol balloons. Hawaii Balloon Company actually had a lot of balloons. And all kind of Paw Patrol balloons. Everything is very organized too. They're all in drawers and the owner know exactly where everything is. The service here is wonderful. They don't usually take walk in customers because I think you just order online or make an appointment. But we didn't know and she was very accommodating to us still. We ordered it for the following Saturday and on that Saturday it was delivered early. It was fine. My daughter loved the balloons. She was so excited she just wanted to carry all the balloons at once. And of course she got all the ribbons all tangled up. Great company, if you ever need balloons, go the Hawaii Balloon Company. Local service, you can't beat that. read more

Hawaii Balloon Company - Balloon Services Near Me - Honolulu, Hawaii

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I called hoping to get last minute balloon bouquet and I am so grateful to Phillip for not only allowing me to get balloons for my son's 18th bday but making it so beautiful. When you are a mom juggling between kids activities, clients, and life and God gives you grace by putting people like Philip that help you...it's so awesome! Thank you for the awesome bouquet. read more

Hawaii Balloon Company - Son's bouquet balloon - Balloon Services Near Me - Honolulu, Hawaii

Amazing set up at Outrigger Canoe Club for my Dad's 80th Birthday. Very excited to celebrate him tonight. Thank you Philip for setting it up nicely for us today. read more

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I decided semi-last minute that I wanted balloons at my daughter's birthday party. I was able to book a few weeks before the event with no issues. Leslie was great to work with. Responses were quick and she helped me figure out exactly what I wanted. If I need balloons for another event, I will be using Hawaii Balloon Company again. Mahalo, Leslie! read more

The creativity of Hawaii Balloon Company brought life and color to the birthday party. Their designs were both fun and elegant. Can't wait to work with them again! read more

The balloons were so perfect for my daughters 14th Birthday. They made her so happy. Great company they came to set up. Very friendly super easy to work with. Recommend them to everyone. read more

Hawaii Balloon Company - Name balloons - Balloon Services Near Me - Honolulu, Hawaii

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Great Service. They were early and took matters in their own hands and set up before I even arrived. That is great service. Set up was fast. The prices were great. Balloons looked amazing at the party. My centerpiece i provided was too light, and my idea was to tie balloons to my centerpiece, which didn't work. They offered for me to bring down my centerpiece to their shop in Hawaii Kai, which I did. I'm glad they offered a great solution for me as I was bummed my idea wouldn't work, and I really had a hard time finding something we wanted for centerpiece for the event. I definitely recommend Hawaii Balloon Company to everyone. read more

THANK YOU to Leslie who was SUPER nice and did an AWESOME job decorating our daughter's graduation party at the Pearl Country Club yesterday! Leslie was prompt, quick and friendly, and the suggestion of bouquets with 3 shades of green balloons and 2 white with long, fancy, sparkly pink ribbons were perfect. Our daughter loved the balloons and the party looked beautiful and festive; we received many compliments from our guests and other vendors. Thank you Leslie and Hawai'i Balloon for your professionalism, expertise and friendly service! We definitely recommend and will go to Hawaii Balloon for our future party needs. Sent from AnneMiyo's iPhone read more

Hawaii Balloon Company - Graduation Party @ Pearl Country Club, Pearl 2 room - Balloon Services Near Me - Honolulu, Hawaii

I actually went to next door of auto repair for safety check. However as I don't have paper document of auto insurance , the auto shop did not accept my request of work. All of sudden I decided to try next door, Hawaii Ballon Company, asked if they have printer and if they could accept my emailing to them. The owner, Jeffries, and Leslie, both were super enthusiastic to help me that they even put aside their current work but help me to get all I need for FREE. They did not ask for any return of favor to me. I'm very grateful to see such business owner with caring heart even to non-business customer. I highly recommend this business and would surely order if needed for party occasion. That you for your generosity and enthusiasm. read more

Last minute decision to get my graduate some 2020 balloons.... they answered their phone earlier than operation hours; which was AWESOME!! On top of that they had everything ready to go within an hour, went by picked it up and bam smiles from the graduate ‍ mahalo mahalo mahalo read more

It was a pleasure working with Leslie! I told her what I wanted for our graduation party. On the morning of the party, she and her crew got there early and turned the ballroom into a festive party room. I especially loved the custom balloon arch that she created. We used it as a backdrop for many photos and it was perfect! Definitely will use this company again read more

Hawaii Balloon Company - Balloon Services Near Me - Honolulu, Hawaii

I ordered balloons for my mom's 65th birthday and accidentally put the wrong building address! I didn't realize the mistake until the day of my mom's birthday and after they'd already delivered the balloons to the incorrect address. I was devastated that my mom wouldn't have something special to brighten her day and with covid I haven't been able to visit since January. I was so disappointed with my mistake and obviously couldn't blame the company, but after my mom called back and mentioned the mistake they drove all the way back from Hawaii Kai to town to re deliver them. I don't think any other company would do that. I was blown away by their incredible kindness and won't forget it. Also the balloons are really fantastic quality. They were delivered on the 3rd and almost ten days later they're still fully inflated and look great. Thanks so much! You made my mom's birthday extra special! read more

Tried to send balloons as a "Surprise" for a birthday boy. However, too many questions & requirements for a delivery. Owner stated she would need to get authorization from the "Receiver" before making a delivery. That kinda DEFEATS the purpose of a "SURPRISE" birthday bouquet. Whatever happened to just wanting to send a well-wished balloon bouquet? Does gift giving now need to be authorized by the recipient first? In the good 'ol days, gifts were always well received. That's kind of what Aloha is all about...Giving and Receiving! I was really disappointed as I have used this company before for many partles. Oh well, Imua! read more

I worked with Jaime and Leslie, owners of the company, on two recent events in September. They are such sweet people and are great to work with on-site. The planning was easy, and Jamie gives great advice on what he thinks would look best, and is the most cost efficient. We floated oversized balloons in a pool and a pond for the events and they looked beautiful as always. The pricing is reasonable and they can do custom printing as well. We'll keep coming back again and again to Hawaii Balloon Company for all our balloon needs!!! read more

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I ordered a Happy Birthday 50th Arch for my special needs child. I placed the order and they gave me a price and It was supposed to be delivered on Saturday 11am on August 13th. They never delivered it or called me . I try calling them numerous times. Just got answering machine. I talk to this person Kat a few times she was a very nice person. I explained to her how important this was for my son . He is deaf and is like a child in some ways. She told that she wouldn't be working herself and two of her people were out sick. But she would find someone else . I had this conversation with her on August 11th. I never got call from her. My son was so disappointed. Today is Tuesday and you would think they would call me . Very unprofessional. Don't take the chance. They ruined my son's birthday. Think twice read more

Ive used this company both times, for delivery to pearl country club. First time my sons graduation party back in 2009 and recently my daughters baby shower. Leslie has made the delivery both times. The ballon towers make for nice picture backgrounds, and ballons just add to a nice party decor. This company is great in style, design and helping you to plan. Leslie is also such a pleasure to work with. Thank you Hawaii Balloon read more

Over the span of ten years I've used the Hawaii Balloon Company for 30+ events. New Year's eve, Valentine's day, Bachelorette parties, birthdays, you get the picture, Hawaii Balloon Company has always come through without fail. You can order balloon clusters or giant arches in any color and they'll put everything together for you. I HATE blowing up balloons so this is a big deal for me! In addition to their balloon services you can also order confetti cannons to add some "pop" to your party as well. They are not the cheapest but I'd rather have a great reputation, excellent customer service and dependability than save a buck. Owners Leslie and Jamie are sweethearts and it's been great seeing their little family grow up over the years! read more

I did love the pooh & tigger towers that they created and the centerpieces where exactly what I wanted. However, the communication was not too great. I had to call to actually order even though I got the pricing and everything via email, and I had to reiterate what I wanted. Not sure why they didn't already have a file for me especially when I said that I was going with it via email. Plus the pricing via email was slightly different than the phone/actual price. They also did not drop off at the time requested. I do like what decorations that they offer, and they do save with the hassling of bringing all the balloons because they deliver, but the customer service side needs to be vamped. read more

Hawaii Balloon Co. was great to work with! I needed 36" balloons for my engagement photo and called everywhere...many companies were very rude over the phone (maybe because it was such a small order) but not these guys! They were so accommodating and have great customer service. They treat you like family rather than a client. Not only are they nice, but they are very reasonably priced for such great quality products...cheaper than other places. I will definitely be using them for future events! read more

They are WAY over priced. Double what Party City is. And they tell you it's because they provide quality balloons. Their balloons are the same. The only benefit to using them is they deliver. You don't have the hassle of packing a lot of balloons in your car. Oh and the customer service leaves something to be desired. I wouldn't use them again. read more

I live on the Big Island, and my daughter goes to Kamehameha Schools-Kapalama. She just turned 13, and being it was her first birthday we were not able to spend with her, I wanted to send her a nice balloon bouquet, with a teddy bear. After calling a couple of locations, I came across The Hawaii Balloon Company. Kamehameha Schools have pretty strict rules when it comes to campus access, and because my daughter was boarding, I only had a time frame of 3pm to 6pm for the balloons to be delivered. Jaime to the rescue. After a 5 minute conversation on the phone, the details were hammered out, and payment accepted over the phone, and when she received her suprise delivery, she was very happy, and I very grateful. Mahalo Hawaii Balloon Company, you have truly earned my repeat business and referrals! read more

Very helpful, pleasant, on time, and placed balloons where you want it. The balloons were very secured for outdoors. If you wanted extra balloons at the last minute on location, they were readily available to provide. Mahalo Leslie to your team at Hawaii Balloon Company! You were able to deliver at the last minute. read more

Owner was super helpful!! When I use other balloon company to sent bouquet for my friend, it was only 4-5 regular balloons plus delivery fee cost me nearly $100. Compared with them, Hawaii balloon company was great deal! Our balloon order was small budget. But no matter how much our budget was, They were so nice, also gave us some very good suggestions made our event much much better. I would use them for future event, will recommend for friends and family, They were pleasure to work with!! read more

Hawaii Balloon Company - Reception setting - Balloon Services Near Me - Honolulu, Hawaii

I rented a confetti canon and was told I could pick it up between a timeframe. When I arrived at their location, there was no one there and I had to wait 45 minutes. The confetti canon worked during my event which was great. While it was a cool feature during a party, it was a hassle to pick up and drop off. read more

I was so pleased to have ordered a balloon delivery on Mother's Day for my daughter. OMG this is one classy operation. Gorgeous balloon arrangement partly my specifications and partly Leslie's recommendations - and it was a super gorgeous standout. Absolutely a 5-star treatment! Even my daughter was touched in the manner of courteous, respectful, delivery service to the door, almost ceremoniously, up unto the unveiling. So utterly the best in quality and professionalism all the way through. My grandchildren - and what child doesn't enjoy balloons, were awed by the colorful, size assorted, and shiny cascading balloons received by mommy on her day. Hawaii Balloon Company has my heart. read more

I was in a jam and Hawaii Balloons Company saved the day. They deliver!! So grateful to this company and their employees. The balloon selection was perfect for my event. Mahalo! read more

Great company! Leslie and Monique helped me from the beginning with suggestions. They had set up early on the day of the graduation party, and when we arrived, everything looked perfect and exactly as we discussed! Thank you again, Hawaii Balloon Company! read more

Have ordered all my balloon bouquets for special events for over 8 years from the Hawaii Balloon Company. Customer service is exceptional, they are the best! Thank you Leslie! read more

Hawaii Balloon is great! We've used them for several events and they've always accommodated our ever changing schedule. They deliver on time and are always happy people. read more

I recently hired Hawaii Balloon company twice in a matter of 3 weeks, for my nephew n then my nieces 1st birthday parties. Let me tell you, the whole process was so easy n Monique helped me over the ph with what I could do to really make it festive with their balloon designs n colors. Then on the day of both parties Leslie came to set up n she was simply awesome, she even made Mickey ears onsite and whipped right through it like a pro. She was a pro and wasted no time filling the room with their beautiful balloon creations. The guests were stoked n I got compliments on the balloons by a lot of the guests. Thank you so much to Leslie and Monique, will definitely call them for the next party, money well spent, true professionals, they know their stuff, u can't go wrong, highly recommend Hawaii Balloon Company, they r #1. read more

Leslie was seriously awesome to work with on the balloons for my parents' surprise party. I sent her some ideas and she walked me through the best options (without trying to up sell me). Super responsive, super friendly. The balloons and arch were a huge hit! Mahalo!! read more

Hawaii Balloon Company - Hawaii balloon company - Balloon Services Near Me - Honolulu, Hawaii

Awesome delivery services. Parents ordered balloons from PA to be delivered after my son's surgery. They were amazing and definitely cheered him up. Leslie was awesome and willing to meet us for a pickup due to base access constraints. She even snapped a great picture of the happy recipient and sent it to my folks in Pennsylvania. We will definitely use this company again. Son still carries around his shark balloon days later. Thank you so much Leslie and Hawaii Balloons! read more