I recommend MD Restoration Maui very highly. During the biggest Kona storm and flooding in over 20…read moreyrs, they were prompt in their response, kind as well as professional and took time to explain remediation process to me. When help was hard to find during a disaster they were there for me. Two thumbs way up, from Tina in Kihei

We own a condo in Kihei. We had just finished remodeling our condo when a flash flood deposited 4-5…read moreinches of water and mud throughout our home. Our contractor was a blessing and worked over the next 48 hours to remove the standing water and much of the mud. I knew I still needed a remediator to finish the cleaning and prevent mold, so I called MD Restoration. Kale was at Home Depot getting supplies when I called the evening of the flood (Friday). He gave me some general information and asked if he could call me back when he was out of the store. He called back within 10 minutes. Kale gave me lots of information and said that he was going to handle cases in the order he received calls, so if I could find someone else who would get there sooner, go with them. He did not say it in a manner that suggested he did not want to help or did not want my business; he was being practical in a situation where time is of the essence and I appreciated that. Kale texted the next day (Saturday), reiterating that he was handling cases in the order of calls received. I asked him to please keep me on his list, which he acknowledged he would. Kale called the next day (Sunday) from my property and I gave him my door code. He entered the unit, then sent me photos of its current state, an explanation of the work that was needed, and when he could start. I passed the information on to my contractor, who agreed with the assessment and said that he and his team could do the needed demolition on Monday, so that when Kale's team got there they would just have to do the cleaning and drying. Kale's team started the cleaning and drying process on Tuesday. My contractor had done more cleaning by then, but there was still plenty to do. Kale's team cleaned up the remaining mud and set up equipment to dry the walls. Throughout the process, Kale was prompt in his communication and did what he said he would do. When I arrived a week after the flood and saw the unit, my only critique was that the grout in the tile floors had not been scrubbed and there was mud staining around the floor edges and corners. Basically, the floor needed detailing. In fairness, this may be a level of cleaning that is beyond what remediators do. They also don't clean the mud out of the interiors of appliances. I was fine with what MD does and does not do, but if you have a whole-house flood that also involves mud you may want to ask questions so that your expectations are managed. I met Kale in person to thank him for his help. He offered advice for the repairs from the perspective of someone who regularly deals with water intrusion. Kale knew that my contractor would make all repairs, so his advice was completely from a place of wanting to be helpful. Kale also acknowledged that our bedroom fan was not broken when he first entered our unit, but it was now broken. (We had also noticed the broken fan, but did not mention it.) Kale said that his team is usually good about letting him know when things like that happen, but, when he asked them, they said they did not do it. I could see where he was coming from: something was broken, but was it my contractor's guys or Kale's guys? We weren't there, so we don't know. Although that was fair, he maybe could have knocked a small amount off the price as a courtesy, just in case his guys unknowingly were the culptrits, but honestly, in the grand scheme of what we were dealing with, the fan was not my priority and I appreciated that Kale noticed the breakage and checked with his guys. I found Kale to be highly responsive and helpful. The invoice I was provided includes pictures and a detailed breakdown of the work that was done each day, which I suspect will be useful when I seek reimbursement from my insurer. As Kale said, I hope I never have to call him again, but if disaster strikes I would not hesitate to do so.

When the wonderful men showed up to remove mold damage in my celing and walls, they were not only…read morepolite, professional, and friendly. But me oh my they were productive! What I was worried would be a multi-day endevor, they took care of in only a few hours! they communicated with me the entire time to make sure i knew what was going on, and felt comfortable! If you ever have either Bryson V. or Kainalu G. come out ( or if you are lucky like me and get both!) count your lucky stars and be excited for amazing upcoming work! Mahalo Premier! you all rock!

I've been in the same classroom for 13 years and never seen it as clean as when these folks…read moreprofessionally cleaned. So grateful for their hard work and excellent service.

These guys are great! Very professional! Billy and Travis are awesome, and super knowledgeable…read more Great customer service.

We had a toilet leak and my husband called them in the morning, and they were at our house the same…read moreday. Service was prompt, efficient and *clean*. I cannot emphasize that enough. Bailey was our main service person and his partner (I wish I had his name, too!) were very respectful when they asked if they needed to take off their shoes. I appreciated that because I don't like shoes in the house. It's how I was raised. I asked if they had booties. They quickly went back to their service vehicle and got their booties for their work shoes. They had to repair our toilet seal and the cost came out to around $400. They were done in about an hour. I emphasize clean because my husband had lined the bathroom floor with towels, to sop up the spillage, and Bailey grabbed and bagged them and asked if he could throw them away because it was sewer water. Eww. YES, SIR, please DO that! Mahalo nui loa!

Professional fast and they were just the best in a horrid situation, they did a pack out of all my…read morefurniture and did the took out all the wet walls and treated any mold suspect, after about 28 days they brought all my things back unpacked and took all packing material out, they are wonderful

Mike failed to keep his commitments to us and.never even called, texted or.emailed us. Very…read moreunprofessional.

John and his crew did a great job on our project. Very courteous and professional. He even checked…read morein later to make sure we were still happy with everything.

very professional, and honest with me. His opinion was knowledgeable and thoughtful and I would…read morerecommend him.