Aloha Team Freedom Mortgage!! First off, give GOD all the glory and the praise he deserves for the opportunity that brought us together!! Thank you all (Trishia, Tony and those working behind the scenes) for providing me and my family with the utmost respect and support throughout our house hunting journey! We could've never accomplished this without your guidance, wisdom and the patience you all shown during this process Mostly to my brother Ben Cole (agent) of Home Smart Realestate (808) 798-5862, who's done an outstanding magnificent job of working side by side with me. Mahalo brother! I'm so thankful God prepared you for me, that led me to brother Tony and opened up the possibilities of me becoming, First Time Homeowner Words can't express enough how much thankful my family and I are for your Services rendered for us MAKING THIS PROCESS AS PAINLESS AND LESS STRESSFUL as can be!! Glory be to God and for your Team guiding us along the way May God continually to bless you all and those who you'll help in the present future! Again, Fa'afetai tele lava and Mahalo nui Johnny read more

What a process!!! We had a, "by the skin of our teeth" situation and I cannot emphasize enough how grateful we are for the amount of work and patience Daniel Relyea & Mimi Suemura did for us! They made us feel confident even though the wheels turning behind the scenes were sketchy regarding us qualifying and getting the deal done. So many little annoying details! We refinanced but also had to pay off a 6 figure heloc AND have a pretty big cash-out chunk in order to buy out a family member so to become the sole owners of our home of 28 years. Submitted everything to 1st lender thinking all T's were crossed and all I's were dotted, yet got a big fat no. Same with 2nd. 3rd lender, and Wa-La! 3x's a charm! Hopes and dreams CAN come true with consistent and persistent hard work AND quality help from an excellent team like the folks we found here at Hawaii Mortgage Experts! Use these guys, you'll be happy. read more

Brian Monroe is hands-down the best lender we could have asked for. We found him through a family member who's used Brian for many transactions in the past. Not only did Brian get us the best rate out of any lender we spoke with, but he made the whole process smooth, stress-free, and easy to understand. As first-time homebuyers, we had a lot of questions, but Brian was always quick to respond, super knowledgeable, and genuinely cared about helping us make the best financial decision. We've already recommended him to friends and family, and every single person has thanked us because Brian gets them the best rates too. He's honest, efficient, and truly has your back through the entire lending process. If you're looking for someone reliable, sharp, and who'll save you money... Brian's your guy! read more

Tony helped us buy our first home and we're so grateful we were connected with him! He and his team made the process completely painless and stress free. We'd been looking for over a year in various areas before settling on Hawaii and having no clue about the process of purchasing a home. He took the time to explain everything (sometimes more than once) and was a calming presence during a minor hiccup. He worked diligently to get everything done and kept us on track making the process seamless. I will definitely be referring Tony and his team to my friends and family and highly recommend him for anyone reading this review. You won't be disappointed. read more

We cannot recommend Matt Geverola enough. We were about ready to throw in the towel on buying our first home due to poor experiences with lenders and rising interest rates. Matt not only blew the competition away, but he did it in such a selfless fashion. He was always there for us when we needed him. He was so patient and thorough and prompt in guiding us through this process. Most importantly is that his integrity shined on many occasions. A consummate professional. We will absolutely work with him again when it is time to refinance or buy another home. read more

Joe Pickett. That's all I have to say. Joe works magic with numbers and works quickly! He helped us buy our dream home in 2017, we started off with no credit and no plan. He walked us through all the necessary steps we would need to take in order to buy a home, what loans we would be eligible for, and would constantly check up on us to see how we were progressing. Made all the paperwork part super easy and understandable. We had the keys in hand just in time for the holidays! Now, 2021, with interest being at an all time low, Joe helped us refinance. Went from 4% interest to 2.75%, we're saving $600 a month! All done within a month. Perfect timing, as we're welcoming Baby #2 in a few months. Thank you so much, JP, from the bottom of our hearts! We're forever grateful and never pass up the opportunity to refer as many family and friends who don't think it's possible! read more

I have been working with Katie from HME and she is amazing, patience and knowledgeable! Just purchased our new townhouse and due to COVID there was some issues but Katie quickly did what she had to do to get our loan in order. This is not the first time working with her we refinance our previous townhouse and both times she made our experience a breeze. Highly recommend Katie and HME. read more

Hawaii Mortgage Experts - Home sweet home!! - Mortgage Brokers Near Me - Honolulu, Hawaii

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Troy Kimberlin has helped us on 3 refinances. It has been a breeze. Keeps us informed all the way. Let's us know when the rates drop. I would recommend Troy to anyone wanting to refinance or applying for a loan. Vicki C. read more

Hawaii Mortgage Experts - Mortgage Brokers Near Me - Honolulu, Hawaii

The receptionist or whoever it is that answers the phone is very very rude. Doesn't communicate very well and has a bad attitude. I think first impression is everything and that was not a good one. We ended up going elsewhere. read more

I've been wanting to do a mortgage refinance and thought that now was one of the best times to do it (because of COVID). I got in contact with Gerald and he first asked me some questions over the phone. He called around and got me down from 5% to 2.875%! It has saved me around $500/month. Sent him over some documents, did my appraisal, and waited about a month to close. Gerald made everything go by so smoothly and was always very quick to answer any questions that I had (literally within an hour or even less). He is very knowledgeable and good at what he does. It also helps that he is super nice and easy to talk to! Will definitely be contacting Gerald and Hawaii Mortgage Experts in the future. read more

It's unfortunate the other 2 reviews had such bad experiences with this company because I have nothing but great things to say about Loan Specialist Gerald Tandal and Hawaii Mortgage Experts. My husband and I purchased our first home in April. We went in knowing the bare minimum about buying a home, and Gerald helped explain everything in the process and made it simple to understand. His constant communication with the seller, our realtor and us by phone or email made things very easy and he was reachable even at odd hours when we had questions. Signing documents was done through a secure website called Docusign so it wasn't always necessary to meet in person to sign all the paperwork required, which was super convenient because I could sign docs in seconds on my mobile phone. The experience was painless and so easy because Gerald handled literally everything for us. He'll let you know what he needs from you (pay stubs, bank statements, etc.) and he takes care of the rest. Once in escrow, we closed in less than 30 days! Some of our other friends were looking into buying a home and going with other lenders (like banks) and I'm almost positive we got the best loan and interest rate possible for us because we went with HME. So if you're buying a home, definitely use this company if you want a great experience and ask for Gerald! read more

I'm privileged to write this letter of recommendation for AJ Doerr. He not only brings a top level of professionalism, but also a very diverse knowledge within the industries. Mr. Doerr delivers his utmost attention to detail with the highest standards of business ethics and integrity. I would strongly recommend Mr. Doerr without hesitation to have him handle your loan needs. I can definitely speak from my own past experience what a difference it has made working with Mr. Doerr. read more

Vince is amazingggg! If you're looking for a knowledgeable loan officer he is the one! Thank you Vince for helping us purchase our very first home! read more

Hawaii Mortgage Experts - Mortgage Brokers Near Me - Honolulu, Hawaii

Horrible service. No follow up. In 60days close and emails are limited and no follow thru. Time is of the essence and it's mind wrecking knowing they won't fight for you and keep you at ease. I do not recommend for local families - honestly. Go elsewhere. Too many deals maybe they can't handle workload and be up and up with their existing clients. Although we were referred by owners prior - I regret going this route. Anastasia was the Loan Officer and processor. read more

Wil Kostron is the loan officer you need in your life. I've worked with Wil on multiple purchases/refi's and wish I had met him years ago when I was buying my homes. He is extremely hardworking, punctual, and will take the time to explain things clearly to his customers. Absolutely zero pressure from him and he will do what is best for your personal situation. It is always nice to see honest people in the mortgage industry. I won't even bother working with anyone else but Wil. Cannot recommend him enough!!! read more

I was recommended this company and specifically Joe Pickett as a loan officer by a friend while in search of a mortgage company to finance a townhouse I was buying from a coworker. At the time, I was selling my old residence and escrow took a week longer than planned. During this time I got emails from Joe asking when to start the process. I would tell him I couldn't start because the sale wasn't finished yet. No problem... Finally emailed him to start once my place was sold, met him and explained how much I was going to put down and that I was getting a gift of money from my aunt to help with the down payment. He explained a gift letter would be needed. No problem again... After turning everything on time, no emails or updates...no phone calls for almost all of escrow. Just generic emails of videos saying I'm pre approved and an email to join fantasy football... Until I hear from the seller's realtor that he doesn't return calls and didn't turn in paperwork needed on time. Then the closing date passed with no update. Again hear from the seller that they asked for an extension but I'm not told any of this. I had to write a "stink" email for further updates. But why must I have to do this to get simple updates of what's going on? First it was an issue with the association, then an address issue with insurance, then he needs the gift letter weeks after the first closing date and a copy of the check cashed more than a month ago! Unreal...once something seems to be resolved another issue comes up. Whenever I called their assistant loan officer she told me it's just minor and everything would be ok. Not the case. After complaining you'll get the same, "I'm sorry for the delay and if this caused you any inconvenience" - three times... When I called their other loan officer to tell her I can't get a copy of the check because it's so old and was a cashier's check, but that I still had the check stub stating the check number and that it was a gift she told me "Misty, you're going to hate me...sorry but we need it." Seriously? Basically you're telling me after a week and a half after the original closing date it's not going to happen because you need a copy of a check cashed a month ago? Now they want a years worth of mortgage statements from the seller. The realtor who has been doing this for many years never heard of this. Ridiculous. I don't expect anything but for someone to do their job and come through on time. I hate nagging but I've had to do this to get things "done" that still aren't done. I have 9 days left on my escrow extension but it's not looking good. Seems like my sale will not be going through. It's pretty disheartening to hear from realtors as well as the title company that this person is never on time and has bad communication skills. My impression is that they are disorganized, don't have communication skills and are never on time with things or will tell you they need something done on your time last minute. I would never recommend this company or Joe Pickett to anyone looking for a mortgage lender/broker! read more

Jessica and everyone at HME made the entire process seem all to easy for us. Jessica was always there to answer our millions of questions and always made us feel comfortable and confident that we were getting the best of everything out there. If you want experts that go above and beyond, I highly recommend Jessica and her team at HME!! read more

Wil Kostron helped us with a VA refinance. We went from 4.0 to 2.75. . He's the bestest. He explains everything in terms I could understand. Give him a call. You won't regret it. read more

These guys work hard, keep their word and Jacob Ordenstein is the best I've ever worked with. Thank you guys, thanks Jacob. I really hope I have an opportunity to come back and buy another property. Mahalo, Aloha. read more

Hawaii Mortgage Experts - Mortgage Brokers Near Me - Honolulu, Hawaii

I love Hawaii Mortgage Experts. Tony always gets me the best interest rate and terms on my refinances and home loans! He knows the mortgage business and is always friendly, helpful, and easy to talk to!!!! read more

I hardly write reviews but this one is truly warranted. Karyn was highly recommended by a co-worker and now I know why. Her professionalism and work ethic is phenomenal. She answered all my questions and responded very quickly. Sometimes I wonder if she ever left the office. I was so impressed I recommended her to others on base looking to refinance. read more

We recently moved to Hawaii from the mainland and our realtor introduced us to Joe Pickett  at Hawaii  Mortgage Experts to help us get our Mortage.  We were only in town for a few weeks in order to to find our new home.  Joe  was so warm right from our first conversation . He had us preapproved us before our arrival. when arrived we found that  our loan was going to be far more complicated than most because we are both retired. Joe and Anastasia were there for us for everything.. guiding us through the process of getting all the documents we needed.  We had to close by a certain date and I'm sure we were calling them  every five minutes.  They were always available for us.. even though this was over Thanksgiving holiday as well as weekends.   We can't imagine what life would have been like during this process if we had not been introduced to Joe and Anastasia at Hawaii Mortgage Experts!  They really went above and beyond. They have been in touch with us, they are even coming over over to see  our home and say hi.  We whole heartedly and highly recommend Joe and Anastasia  Hawaii Mortgage Experts. The Ls read more

We were referred to HME's Brian Monroe for a home refinance in 2016 and things went so well that we decided to call him again in March 2020 for another refi. Since March, we have been promised to close month after month... Jun, July, Aug..."next month" after next month, excuse after excuse. We were told not to pay our current mortgage since we'd be closing soon; thankfully I stayed on top of deadlines or we'd be overdue and in a mound of late fees. The first promised closing was in June, then July, then Aug...so on. We have a credit freeze and had to unfreeze multiple times to have our reports re-pulled. During this time, Brian has barely stayed in contact, only responding to my texts/inquiries and making empty promises of "negotiating a better rate." The last contact was in Sep for a closing by October; still no call or follow up and we're almost into November. Super disappointing! Thankfully we found another company and just closed/recorded. I recommend going elsewhere. read more

When they were working on my loan to close everybody seems to be clueless. Their customer service is the worst but most importantly they don't know how to effectively close loans.very unprofessional. read more

Tony Walker of Hawaii Mortgage Experts was extremely professional and efficient not to mention friendly. Thank you Hawaii Mortgage Experts for officially making me a homeowner! read more

The go to Mortgage Experts!! Especially Brian Monroe. He is their VA Loan expert and is very knowledgeable with the VA process. We heard many good things about Brian through a veteran friend and took a chance. Brian took care of our re-finance from a conventional to Va loan back in 2011. When we purchased another home in 2018 we initially went with a mortgage broker that was affiliated with our Realtor. The knowledge level on VA/Military loans/personnel wasn't anything compared to Brian Monroe. I called Brian just to check if the other mortgage broker was giving me the correct information. He didn't pressure me or even try to get me to switch over to him. But eventually I just wasn't getting that warm and fuzzy so I switched over to Brian. We were already into the contract phase of purchasing the home and the switch was seamless. He executed the loan in record time with no snags. He also on his own shopped around for the best interest rates, credits, discounts, etc. No headaches or stress. I highly recommend Brian Monroe at HME to anyone for any type of mortgage loan, refinance, expert advice, etc. Someone you can trust and rely on to make sure you get the best service, rates; and no regrets!!! read more

HME is hands down the best in the business. I've worked on purchases with several loan officers and processors at HME and everyone has left me more impressed with this company. From the best interest rates, customer service, communication, and timely closings - all of my transactions have been a great experience. I highly recommend any realtors and potential buyers to call HME- their rates are the best I've found and their customer service is par to none. Not only are their loan officers seasoned and knowledgeable, their processing team is the best on the island. read more

Nate was very helpful in our VA refi. Would definitely recommend to anyone in the military looking to get a VA loan or to refinance. Fast, easy and great service! read more