Michelle Lum with Royal Realty has been my property manager for the past 4 years, and I have had a…read moregreat experience as a tenant. She is very responsive, professional, and easy to communicate with. Whenever maintenance issues or work orders come up, she handles them quickly and fairly, which I really appreciate. She has made the rental experience smooth and stress-free. I highly recommend Michelle to anyone looking for a reliable and trustworthy property manager.

We just recently moved out of a property we were renting from them about a week ago. We only moved…read morebecause we were looking for a bigger place. We were hoping Royalty Realty had something available for what we were looking for (sadly they didn't at the time) since we've had the best experience over the past 4 years with them. Our amazing property manager Michelle Lum made living in one of their units such a joy. Any little issue that came up she was right there and always so helpful every step of the way. We appreciate everything they've done for us, especially her, and making our living experience so comfortable. We will definitely always check back in with Michelle for our future property needs. Thank you for the last 4 amazing years. Aloha!

Amazing staff, and beautiful location. We truly feel fortunate to enjoy this daily…read more The concierge makes a world of difference and you always find yourself in a resort like atmosphere. I don't regret the purchase of my condo, and only wish I had gone for a 3 bedroom

I need to highlight the concierge or receptionist or whatever they call this front desk is,…read moreespecially the guy named Darul (yeah, that's what it's written on his name tag) arrogant and not friendly to guests who visit their friends/families there. Never heard say "hi" or smile, always acts busy looking at the computer monitor. The management needs to re train him to learn how to behave when he works in the hospitality sector

If you're reading this, I strongly encourage you to reach out to Joe and his team. Like someone…read moreelse wrote in their review: "Their professionalism is unmatched, especially their care for details." I couldn't agree more. I worked with another real estate agent before Joe and the difference was night and day. Not only did I need to sell my Hawaii property long distance, the market at the time was challenging and the apartment building was scheduled for repiping. But Joe and his team came through every step of the way. From the beginning, they provided a clear break down of costs vs. expected actual net profit and offered various options for marketing packages. Finally, when my unit sold, they provided weekly updates of the current timeline till closing. If you're still reading this, just take one meeting with Joe and you'll know.

Joe and his team are awesome. They are on point with details, information, paperworks,…read morecommunication, and common understanding. His team will give there best efforts to find a property youll love. Great staff and professional people overall.

I needed help searching for a place to live within a specific zip code/ price range/ bedroom amount…read moreand Kendall went above and beyond to help fulfill my house search. Not only is he quick at responding to emails but he also provided me with personalized links containing many different house options that met my standards. Kendall is a very reliable and kind person, I will most definitely be referring him to others. thank you so much Kendall, Jordann!

Kendall got back to me immediately when I requested his help- I'm so grateful and impressed that…read moreI'm leaving this review before I even reply back to him haha! But seriously, I am relocatiing from Washington state, and it has been extremely difficult to find an apartment in Honolulu, especially from a distance! So excited to be working with you, thank you Kendall.

Had a great upfront experience and conversation with Gill Mara about a few of the rental property…read morelistings posted by RedFin. Overall he was courteous and incredibly responsive via email and online inquiry. A few of the rental properties weren't available for immediate showing, which I understand, but Gill did a great job at scheduling me for the earliest dates and times. Unfortunately, things quickly turned when Gill began asking for a (maybe refundable) deposit prior to the official showing date. A rather large deposit amount may I add. I just didn't like feeling pressured into putting money into a rental property that I hadn't seen or experienced yet. Ended up withdrawing my interest due to the pressure.

Ms. Veronica Munez is the best real estate agent of my experience in 5 different home buying and…read moreselling experiences! Unlike another real estate agents, she is the most professional, honest, trustworthy, patient and sincere person that I ever met. Although she must deal with many clients, she makes you feel that you are the most important person, listening to my preferences, and gave me many great guidance, lead me to successful purchase of beautiful property and selling for more than what I was expected even with high interest and major HOA special assessment! She really knows how to deal with other parties, even when I was undecisive and became weak minded, she always gave me the perfect solutions and guidance, and she was right every time! Redfin has the best organized system for signing documents, Q&A, schedule and process of the timeline, coordination with other agent and title company etc. This time Ms. Pooja Luitel did the great job informing me all these via email, made whole process so much clearer and easier!

As a first-time homebuyer, I couldn't have asked for a better realtor. She provided absolutely…read moreeverything I needed throughout the entire process and made what could have been a stressful experience feel smooth and manageable. Anytime I had questions -- no matter how big or small -- she made sure to get me clear, accurate answers right away. She was patient, professional, and truly had my best interests in mind from start to finish. I always felt informed and supported, which gave me a lot of confidence as a first-time buyer. I highly recommend her to anyone looking to purchase a home, especially if it's your first time. You'll be in great hands!

This review is to state a violation of the landlord/tenant code when Tom Mukai, a realtor for…read moreLocations LLC, entered my rental unit. I was not informed nor was I never notified from my landlord Gavin Baer, also a agent from Locations LLC, that Tom Mukai had obtained a spare key and was entering my apartment without my knowledge. On June 15, 2026, I received a 45 day vacate notice from my landlord Gavin Baer citing that the owner needed the unit for a family emergency. Later I found out that my family was being vacated because the owner was listing his apartment for sale. The 45 day vacate notice gives me until August 15 to completely vacate the Unit. One of the conditions in the rental agreement is to have the apartment cleaned by a professional cleaner. I had a cleaner scheduled for July 31, 2026, at 9am but there was a miscommunication between the cleaning team. My final inspection was also scheduled on the 31st at 130pm but needed to be rescheduled due to the cleaners not showing up. I contacted my landlord and informed him of the problem and asked if I could schedule the final inspection on August 1st. Gavin Baer told me that he was busy that day but really needed to pick up the keys from me so another agent could take photos for a listing. Gavin stated that he was going to call me back and either schedule the picking up of the keys on Sunday Aug 2nd or Monday Aug 3rd however I never received a call from Gavin. On July 31, 2026, at around 330pm I received a call from the cleaners, who was supposed to clean the unit at 9am. The cleaners apologized for not showing up and not returning my calls and wanted to make things right. They showed up around 415pm and started cleaning the unit. I stayed at the unit and assisted with the clean up. I later removed the window screens and went down to the parking structure to wash the screens. When I returned to the apartment at around 348pm, I found a realtor named Tom Mukai standing inside of my unit while the cleaners was cleaning my apartment. I asked Tom Mukai what are you doing in my unit and he stated that he picked up the spare keys from Gavin Baer. Tom Mukai stated that he was there to take photos of the apartment for his listing. I told Tom Mukai that you are not supposed to be in the unit and Tom stated that my lease agreement ended on July 31, 2026. I told Tom Mukai that my lease agreement is still valid until August 15, 2026, and that I still have all the keys. Tom Mukai kept saying "what's the big deal, it's not a big deal". I told Tom Mukai that you just violated the landlord/tenant code and I immediately called Gavin Baer to inform him of the situation. While talking to Gavin Baer via speakerphone Gavin Baer admitted to giving Tom Mukai the spare keys but stated that he did not know that Tom Mukai would go to the apartment. I was fortunate to have the cleaners as witnesses to the whole incident and called 911 to document this incident in a police report. I also sent Gavin Baer an email stating what occurred and he acknowledged the events that took place however I never received an apology from Gavin Baer or Tom Mukai. Gavin Baer also informed me that I did not have to be present for the final inspection and gave me instructions to lock all of the keys and clickers in the apartment. After the cleaners was completed on the 31st I took photos of the unit and locked the doors. My wife and I have been renting the unit for 6 years and has never missed a payment. We raised two of our children in that unit and was expecting our third child to also be raised in that unit until the 45 day vacate notice was given.

Daniel is super knowledgeable and solutions oriented. Whatever predicament you may be in, he and…read morehis team will be able to lay out what your options are and how to best navigate them. Couldn't be happier with their service and truly appreciate their no-pressure attitude. Highly recommend reaching out to them to answer questions you may have about your home.

Awesome to work with!! Working with Daniel and his team was as smooth as you can expect it to be…read more From beginning to end they were willing to work with the Sellers and make the process as stress-free as possible while finding solutions. Would definitely recommend! Definitely will be working together again in the near future!

Dynamic Property Management (DPM) and Aaron Sumiye are among the most incompetent and…read morenon-accountable property management companies I've ever dealt with. They pride themselves on not having onsite management, which is somehow seen as a "plus," but in reality, it just leads to poor communication, zero oversight, and inconsistent enforcement. At my property, DPM recently issued a warning letter for an alleged violation dated 07/18/2025, yet the date of notice was 07/10/2025--eight days before the supposed violation even happened. When we appealed within the required 30 days (per their own rules), it took them nearly three months to respond, only to deny our appeal by dismissing the date error as a "typo." Apparently, homeowners must follow strict deadlines, but DPM and the board can take their sweet time and face no accountability. Even worse, there are no checks or balances in their enforcement process. Essentially, anyone can file a complaint against any neighbor with little or no proof, and DPM will issue warnings based solely on that. When we purchased our home, no one from Dynamic Properties ever explained this complaint process, nor how easily it could be abused. To add to the frustration, Aaron and his team are often unresponsive and dismissive. Emails routinely go unanswered, and when they do respond, it's often with vague statements like "we don't know" or "we're not a governing body." It's astonishing how little they seem to understand about their own house rules. At this point, it feels one-sided, biased, and completely arbitrary. Without any onsite management or proper oversight, homeowners are left to fend for themselves while paying for a "management" company that doesn't actually manage. For anyone considering working with Dynamic Property Management -- don't. There's even a Reddit thread from another frustrated homeowner echoing similar issues: https://www.reddit.com/r/Hawaii/comments/1iopjt1/hoa_dynamic_property_management_they_suck_lets/

From the owner: Note: We are NOT affiliated with any national organizations with the same name. We are Hawaii…read moreONLY. Our business specializes in AOAO/AOUO condo management of 75 units or less. We also provide rental management services of individual properties. Lastly we provide real estate services which consists of purchasing and selling of real estate property.

We had a condo in Waikiki that was just too small and wanted to move up to a larger unit, well…read moreknowing that the price would go up as well and this was in May 2021 and the market was wild! We contacted Bob Allen of Help-U-Sell thinking that he would be a good candidate as a realtor for these two transactions. Initially had him provide the MLS listings of larger 2 Bedroom to 3 Bedroom units initially preferably in Waikiki but considered the Ala Moana area as well. We also wanted to see what the comparables were for the unit we wanted to sell. Bob was informed that this would be a Cash buy and really didn't require the older property sell conditional on a buy. And that some of the parties were located in Tokyo, Japan (thus international funds transfer etc etc). Bob claimed that he and Help-U-Sell were familiar and did this many times. Well after looking into his claims with business entities in Japan they were an unknown entity. Thus we decided to go with a more recognizable realtor whom deals nationally and internationally. Bob was very vindictive and frankly very weak in his communication skills. So we knew we made the right choice. But we were still thinking and did communicate with Bob that we were still considering him for the sell of the older unit. We did find the new unit and guess what? It was owned by an Active duty military family but listed by Help-U-Sell only a by a realtor named Chet Dal Santo. He had the seller originally list the property at 960K but received no bites, the owners had their PCS orders to return to the mainland thus losing the essential variable housing allowance (VHA) that enabled them to purchase this place. They would lose that VHA once they reported to the mainland command. Thus really needed to sell the place. Not sure what happened but about 2 months out they dropped the price to abt 900k then 1 month out made inquiries to potential cash buyers looking for this type size of unit, we were contacted and made a cash offer that settled at 860k (100k reduction from original) but the stringent requirement that it close in 30 days. We met the commitment and it sold - but if Help-U-Sell had paid close attention to the market they would have realized that though the home on land market was growing wild the high end condos were increasing but at a much less rate. Forcing this military family into a crisis situation which benefited us but and Chet Dal Santo the listing agent, but not a military family. In the meantime we were working with Bob Allen on the listing of the smaller property and his arrogant, pushy, used car salesman approach was wearing us thin. In particular arguing that our old units Maintenance fee did not include electric in the bill!!! We've owned it and paid the bills for nearly 20 years!!! Bob Allen is unable to listen! We also knew that the selling of the unit would involve non-computive skill party in Guam in addition to Japan. And felt Bob Allen's inability to communicate effectively or be a leader would result in lots of legwork on our part despite he being paid to do the job. Now this along side with a close friend whom tried to work with Bob Allen on selling his home and ran into the same lack of a real leader ship/ communication skills, and of course arrogance. By this time we saw this we had decided that Help-U-Sell, maybe should be Help-U-Lose, would not be the realty company to use. And notified Bob Allen but he was out of pocket on vacation and he never provided a counterpart at Help-U-Sell which I believe is indicative of his inability to delegate authority. Just a bad bad individual and maybe the entire firm is this way. Not sure where he got his marketing skills from but I suspect from selling used cars!! I do not recommend these two individuals Chet Dal Santo or Bob Allen! It's interesting to note that in 2018 there is another review on Bob Allen that I echo the same kind of attitude I see today some three years later!

This review is for their Help-U-Rent offering, as a tenant…read more Pros: fair dealings, fair pricing, good verbal communication Cons: you have to show up in person at their office on S. King St to conduct much of the business - lease signing, deposit, etc; written communication can be unintentionally off-putting We rented a unit at the Pacifica, working with Monica. Monica is nice in person and on the phone; the niceness doesn't translate as well with written communication, so it's important to not take it personally if an email seems abrupt. We had an issue with the A/C in the unit and Monica was responsive. She visited the unit with the repair person on the two occasions (we had a temporary fix on the first visit, and a more permanent fix a couple weeks later) A few months into the lease Monica told us that the owner wished to sell the unit. We were given an option to move out without penalty and have moving costs paid for. We took the option. As well, we were released from some of the lease clauses requiring professional cleaning and carpet cleaning. In the interim, Monica visited a couple times with different contractors to get estimates for upgrading the unit, in preparation for sale. I believe she makes sure to take care of the property owner in situations like these. As well, we were granted our desired move-out dates, and they accommodated an even earlier (by 10 days) move-out date than the original requested. Our deposit and the moving costs check arrived timely and in full. Overall this was a very positive experience with a property management company, coming from the perspective of a tenant.