After 9 years of being a customer, Hawaiian Isles Water 5 gallon home delivery. Water service has become non existent. I've been with them while they've: Had a Machine broken = no water delivery Ran out of bottle caps = no water delivery Driver out on vacation = no water delivery Truck is brokers = no water delivery I've even had the reward of being a long time customer and having my credit card on file expire. I would find out my credit card was expired by no water delivery and a late payment charge. Keep in mind I found these things out after having to repeatedly call them (no one seems to answer the phone) on the phone. So if you enjoy signing up for a service and not getting service - this is for you. read more

The worst company I'd ever had to deal with. I had to personally return the 5gal bottles to the company after delivery wasn't delivered to my house and we didn't have water for three weeks because they didn't have caps for the bottles. I called their company number multiple times, with no one ever answering the phone - canceling was made so complicated that you would have to go to their local office to cancel. I even called Tad, who helped me with the delivery service start-up. He ignored my multiple calls/emails when all I wanted to do was to cancel my delivery subscription. No one would answer their customer service number either. I returned my bottles on June 1st and I was waiting for my deposit to be refunded to me. I was told by Nesta, they weren't responsible for their accounting and they would not know when I would get refunded. To this day, I still haven't gotten a refund. read more

Usually I look up yelp reviews before engaging with a company, but for some reason, it didn't occur to me to check for water delivery services. I just checked the website for prices and went from there. Boy, did I learn my lesson! It started off good, I was in contact with the office regarding deliveries, and auto-bill payments, they responded to emails with no problems. It is now about 8 months later, and I just had them pick up their empties after cancelling my service via email (no one returned my phone messages). My first missed water delivery was months ago. I got a courtesy call to let me know the Thursday before my scheduled Friday delivery. I was told their machine was down, so they were unable to seal the water bottles, and that they expected to have it up and running the next week and will get my delivery done ASAP. I had no issues with this delay, they handled it appropriately, and delivered as promised. Seemed to be just a glitch, until one delivery just never showed up. I wasn't home that day, so I didn't know we missed a delivery until late in the afternoon. When I was finally able to reach someone at the office, I was told that the driver called out sick and that I would get a delivery the following Monday or Tuesday. Ok. Not a happy customer, but I get it, people get sick. A phone call would have been helpful. This happened two more times. The driver called out sick for my Friday delivery. The final time it happened, I called the office on Friday (my scheduled delivery day) and said, "This is the 3rd time my delivery just didn't show up and the driver called out sick. Don't you guys call to let your customers know that you have to reschedule the delivery?" The response was, "Sorry, we don't have enough people in the office to call all the customers. You should get a delivery as soon as Monday." Look, I get it, good help can be hard to find, but a simple mass email would've been a better attempt to notify customers, than to just not do anything. Monday rolls in, and I'm not surprised that no delivery was made. I call on Monday, had to leave a message. Called again Tuesday, asked for a call back, no response. Wednesday came, no delivery, no response, so I sent in my cancellation notice via email. I still did not get a phone call, and today (Thursday) a truck rolls up to pick up my empties. We've decided to just suck it up, buy some empty bottles, and fill our own bottles at the water dispenser at Times for $2.50/gallon. read more

To date this company is horrible! Their office does not reply to emails. No returned calls. Their drivers are incompetent and lazy. I am ending water service with this place. read more

Worst experience I ever had with a water delivery company. Too many excuses to why hey missed your delivery. "Driver was sick, driver quit, office people didn't get credit card info, office people didn't come in today, filtration system went down and don't know when it'll be working again but we'll call you when it's fixed" finally cancelled service and waiting for my deposit refund. Last call was July 9 and they said it would be sent out in the next couple of days. Just called today August 6 and they said they would get ahold of the accounts dept and they'll call me back. If you're looking for a reliable water delivery company, this ain't it!!! read more

I have no idea why I stayed as long as I did with them!! Their customer service needs major help! Their water bottling machine constantly breaks down. There were several times that I was never informed they weren't delivering on the scheduled date. I would have to call and ask for status. Sometimes I would get attitudes from whoever picks up the phone.. like I'm bothering them. I've emailed them plenty of times and barely get an answer. If I get an answer it's very short without any professionalism. Sometimes it takes me sending a 2nd or even 3rd request a day or two later. I even call and leave numerous messages, but barely receive any call back. Their customer service and response time need a lot of work. The last time I tried the customer service email that's on their website it didn't work. Thought I typed it in wrong, so I copied and pasted it to my email to Randy at the Five Gallon dept. It kept bouncing back with an error that it's not a valid email. I informed Randy of that error and said he'd notify them. I was initially set up as a "even trade" delivery, meaning that if I had 2 empty bottles out the driver would take the empties and leave 2 full bottles. Apparently I was told incorrectly. I was scheduled for a once a month delivery. After several times of trying to get a hold of them, I finally was told that there's a minimum of 2 bottles. There was no apologies about the wrong info given to me, they basically just said it is what it is and that's it. Ok so I gave them the benefit of the doubt and stayed with them for the last several years. Hey, they might have had a bad day when I called. Maybe their emails went down and can't answer it at that moment/day. Maybe they lost their driver for my route. They might have... oh heck! Who am I kidding?? Those are all nice excuses, but they should try harder at customer service. THAT'S the basis of any business. Keep the customer informed. Fix the machines OR how about getting a new machine. Oh I got an idea, how about making sure the backup doesn't break at the same time the main machine does?? Sorry, but not sorry about the venting session. It's all nice and dandy that other people are having wonderful service, but why can't they be consistent with ALL their customers?? Is that hard to do?? I just recently decided to cancel my account with them and started with Aloha Water. Their customer service and response time is top notch! Response is quick and information was precise. You make your decision to be with this company or another. My experience was just not worth it. A hui hou. read more

If I could give them zero stars I would. After 6 weeks with no water delivery and multiple unanswered emails, I called them to ask what was happening. They said both their delivery trucks were broken and they were waiting for the parts from the mainland. When I suggested that it might be a good idea to let customers know that, I was greeted with silence. Cancelled my contract with them immediately. read more

Up until a few weeks ago I was pretty satisfied with their service. They jus recently missed our water delivery and getting someone live over the phone is almost impossible. When you finally reach someone a lady answers who is NOT PLEASANT rude and very short with her answers. Her excuse on why my waters not being delivered is the driver is on vacation and the supervisor is trying to do the route. He was supposed to contact me BUT I never received a callback. It's been a week and now I am all out of water. To me I think it would be customary if they notified their customers if people are going on vacation that will and possibly cause an interruption in regular deliveries or service, that way the customer can plan ahead and order more water than normal to avoid things like this from happening. That's just my opinion. I tried calling again and still no answer! This is not right. read more

My water was supposed to be delivered yesterday but was not delivered. I called them but no answer. My water gets delivered about every 3 weeks. I use one 5gal bottle about per week. I called them and asked why the next delivery date is 6 weeks away and they told me because that day Im supposed to get delivered falls on a holiday. OMG!!!! Then shouldn't they make a schedule and deliver it a day before or after???? So if my next delivery date again falls on a holiday, then I have to wait until the another next following delivery date??? So what happens if the following delivery date falls on another holiday? Wait another 3 weeks...then total of 9 weeks or 12 weeks????.....lol. I finally called and they answered. I asked them why was my water not delivered yesterday. They told me they are short staffed.....Then shouldn't they call me about this and let me know??? read more

By far the worst communication and service in a business. Let's just say they NEVER answer the phones and DONT respond to emails. They failed to deliver water and still charge my credit card. I'm going with Aloha water company now. All the reviews below are truth. Choose another water company. read more

Honestly i have called over a dozen times in the past two weeks. NOBODY ANSWERS! The voicemail box is full. Our water delivery never showed up. Sent an email, no answer. The office i manage is now out of water and... well. I don't know! I would call and cancel at this point but how?! I told our accounting to not pay them this month in the hopes that someone will give us a call. To anyone else experiencing this... any ideas on another company to use thats reliable? EDIT: SWITCH TO MENEHUNE!!! Someone answered my call, hooked us up and gave us an amazing deal and they are able to help us SAME DAY. read more

I am writing on behalf of the company I work for who receives service from these clowns. They are a complete joke! They don't show up on their scheduled deliveries....like ever! After multiple phone calls and countless empty promises, they still don't have the decency to make a delivery. Really??? I am baffled by the fact that they can't get it together. We've been more than patient that enough is enough. We are dropping them and taking our business elsewhere. Do yourself a favor and stay away from this company!!! read more

Would never drink this company's water. Went to this company and the place is really dirty!!! Oil spill right by the roll up door and didn't even clean it up. Imagine inside of the building could be the same. Room on the outside of building look like a junk yard. Filthy company!!! read more

You'll pay for what you get... Poor customer service Nobody answers the phone Very rude lady read more

Water delivery service is normally fine, but when their bottle filling machine goes down look out! We've been out of water for albout 3 weeks now and their rep is telling me deliveries is only starting to go out again this week. Not sure if we'll get bottled water from them this week or the next. read more

Theres no customer service, either because no one answers the phone or the voicemail is full. As for sales, you leave messages but no one calls back. Email is a joke. You end up calling corporate and told someone else will call you back to rectify a situation only no one does. How does this company stay in business? read more

Lousy water delivery company, you've been warned. Go with Menehune water on Kauai. Unreliable, never answer their phones. Waited 3 months for water, went to Menehune. My bottles x4 sat in my carport for months, unbeknownst to me they came and got them end of 2019, I waited until today to get my refund. 5/2020! AND they only credited me for 3 bottles & I had 4! I'm tired of dealing with them, just going to eat my other bottle deposit. Dishonest. Terrible bookkeeping also. Cannot say anything good about this company on Kauai! read more

Have never posted a yelp review until now. Have been a customer for years and satisfied with the delivery and service received. I should have received a delivery 2 weeks ago, but was told, just like the other persons that posted reviews recently that "your driver is on vacation and the driver covering would call me back". No one calls back. After calling their office practically everyday for 1 week, with no one answering, and no chance to leave a message, I gave up. And after 2 weeks of no water delivery, I will go with another water company instead. Good luck Hawaiian Isles, you need to hire better management. read more

Awful unreliable service, do not use them for your 5-gallon water bottle needs! You have been warned. I would give them zero stars if that was possible. Our business is supposed to get deliveries every 3 weeks...The last delivery we received was in July, it's now October! This has happened many times before but we would still give them a chance for redemption, especially since we liked our regular drivers which all of them are now gone and they always complained about the company. Anyways, I called various times with no one answering and when I finally got a hold of someone they couldn't do a delivery till our next scheduled one. Which was also missed and no notification! We switched to Aloha Water last week. I called Hawaiian Isles and told them we were cancelling our service with them. They assured me they would pick-up the machine and water bottles on Oct.3. They were no shows! When I called to tell them no one picked up the machine and bottles I was told that "the Supervisor" would call me back. No surprise, but no call back...All I can say is they better not charge our company for an additional month for renting their water cooler. read more

I'm giving them only four stars because they can't seem to remember if I'd given them my credit card to charge my monthly bill but I don't mind reminding them at this point after my awful experience with Menehune. They're also a dollar or so cheaper per bottle in the end so that helps as well as the fact that they're always on time and call us when they're right outside so that we can do the empty for the full bottle swap. All the delivery guys are real nice and it's nice doing business with Ruby who does the admin portion of the business from the office. You can call or email her and she's very responsive. Overall, I'm a happy camper with this company and I'm glad a coworker recommended them to me! read more

Their delivery service is poorly run. They have been at least a week late with water 6 times, and make little compensation or remorse for their mistakes. In fact, the finance guy on the phone got huffy when I asked for compensation (remember this is the sixth time they've been more than a week late) when he told me that they were having problems with their drivers. That was the last straw and I cancelled my account. I'll be going with Menehune in which I'm sure I'll get my water on time. The little discount at Hawaiian Isles isn't worth the effort, and since the water is the same with competitors, the service is the differentiating factor which isn't a positive with Hawaiian Isles. p.s. once I told the finance guy I wanted to cancel my account he said fine and then hung up. Tremendous customer service. read more

Terrible customer service. Delivery was set between 7am-9am. Delivery was attempted at 8am but no water was delivered. Apparently the driver could not find our apartment number and left. They did not attempt to ask security or give me a call for directions. That fine!! I guess they dont need the business. Would not recommend. Beware read more

I have called for 2 different stores from the store phones. They never answer, but I call from my cell phone they pick up the phone on the second ring. I was supposed to have a delivery today. If you guessed it didnt show up you would be correct. No call no email nothing, I am forced to you this service but if I could change it I would in a heart beat. read more

We have been customers for over 9 years (since July 2010). Over the years there has been problems (system broke, driver shortage, etc.) with water delivery, but it was okay because they communicated with us and had great customer service. In July, they missed a delivery. Called the office couple times a day for a few days, but no one answered their phone. I left messages, but no one called me back. I sent emails, but no response. I finally contacted them through their website and got a response, but it was too little too late. Brought the empties to their office and completed the Termination Form on 8/1. It's been over a month and we still haven't received a refund for the empties. I have sent several emails to check on the status and haven't received a response. Driver showed up this past Wednesday wanting to deliver water. It's been over a month since we signed the termination paperwork. It's very disappointing when a company's customer service goes down hill. read more

Like the poster below.. the water plant went down and we had no water for almost 4 weeks. When we would call to follow up they were rude to us. Maybe you should keep your customer informed on what was happened. But what upsets me enough to write this when we finally got water service again... they billed us our rental charge for the whole month.. I mean wait a second...we didn't have water can couldn't use the unit you should have at least gave a discount to your clients that hung by you... I think we will be looking at another company soon... read more

Updating my review....Received call from the owner, who apologized and promised replacement dispenser delivery tomorrow. Said he would write up his worker, but I asked him rather to educate worker in customer service, so worker understands importance of keeping customers happy. Mahalo! Just received new water dispenser - earlier than 11:00. No longer parched! Mahalos to the guys who came by to deliver the unit! read more

Called 3-4 times before someone answered the phone. Customer service took 3 days to follow up with us. Very rude, unprofessional and totally unreliable. They actually lied to me. Cheap.. so you get what you pay for... sad. read more

This company is extremely unreliable, and unprofessional! Worst service I've ever endured for over a year (stuck in a year contract)! Nothing but issues from the start. When I first signed up I was delivered a broken rental cooler, which leaked on the first use all over my wood floor (while I was at work All DAY). They came a week later to replace it. Throughout the year they missed multiple deliveries, and sometimes couldn't provide the 6 bottles that was in my monthly agreement. They'd leave two for the month, yes, two! I finally decided I'd had enough of their horrible service. So I canceled on December 2. And have been waiting for my credit of the 9 bottles I returned that day. They not only didn't credit me for my returned bottles. They charged me for the cooler rental for the month of December (which was returned). I called 4 times and spoke with TAD, who only keeps blaming the woman who handles the account and promised to give me a call back each time I called! But NEVER once called me back! On January 2nd I noticed they credited my card back for ONLY the cooler rental, NOT for the nine returned bottles! Now, they are not answering my calls. I'll be filing a complaint with the BBB. And will be contacting Action line! STAY AWAY from this company if you want to avoid extreme frustration, and spare yourself headaches. I've since signed up with Menehune Water, and have zero complaints. They are extremely professional and delivered a clean, sanitized and covered with Saran Wrap water cooler the first day of service, with 6 free bottles of water:) read more

I love their water and their service was great for about 4-months, then it went downhill over the last 6-months. I never get my water as scheduled and have to call them after every scheduled delivery to tell them that my water did not get delivered. Then I would get duplicate deliveries which would increase my bottle deposit amount. It is obvious they have internal processes problems and it is negatively impacting their business. I finally cancelled my service, and true to their business practices, they showed up a day early to pick up my empty bottles and cooler! Good thing I was home. Then, they showed up to deliver my water two days later and a week after my original scheduled delivery! Unbelievable! Glad this is over. However, I wouldn't be surprised if I now have problems getting my refund or they show up to deliver my water once again. read more

The water is great. service was good for about 6 months. However for the last 6 months they have shown up whenever they want, they don't answer calls or return messages. By last delievery date was a week ago and we still haven't then or heard a word from them. I am tryiong to cancel, but not having any luck since non of their employees seem to know how to pick up the phone. Might have to file a complaint with the BBB. GOnna be fun seeing how long it takes to get my deposit back. read more

I love their water. I always buy their bottled water for my family and are especially useful at parties and get togethers, anything!

terrible customer service,changed our delivery schedule without letting us know, i called them 3 times no answer wrote an email telling that they should have update us on water delivery schedule, got a delivery schedule only after my 3rd email, no apology no any explanation in the email, the guy just forwarded me a schedule that it! we got our water delivered yesterday and the gallon size bottle was leaking, i called them demanding to change the leaking bottle but no one showed up. calling them to terminate agreement! read more

This company has terrible service!!! In the beginning delivery was fine. Then they would come a day or two late then it became a week then it's when ever they had a driver in the area. To contact them is a pain and the voicemail is always full. When you actually do speak to someone they make promises that are never kept. They deliver bottles that are cracked and then to get a replacement takes forever. I would NOT recommend this company to anyone. Even when we cancelled service it took them a while to pick up the equipment. In 2 years we had almost 10 different drivers. That must say something about the company. read more