This update is long overdue, mostly because things have been running so smoothly that there have been no issues to report. We've been receiving deliveries like clockwork, so I've not had to contact customer service at all. Another reason I haven't had to call them is that so many features are automated, and I mean this in a positive way. I mentioned in my initial review that I liked being able to go online and directly manage some of my account details. I just logged in to my account and the main screen is divided into: * Billing Information - where I can update my phone number, email address, and password. * Delivery Information - here also I can update my phone number and email address - for purposes of delivery, so they could be different from the billing information. Also displayed are the driver and route codes, and the next scheduled delivery date. * Account Balance - mine shows $0.00 due, probably because I have them automatically charge my credit card each month. * Open Invoices - there are no open invoices, again probably because of auto charges to my credit card. * My Deliveries - prominently shows the next delivery date, where there is a button to click to skip that delivery. Another option is to "View Deliveries." * Favorites - just has an image and description of the type of water being recurringly delivered. In the upper-left corner of the page is a menu icon, and when I click on it, the options are: * My Dashboard - takes you back to the main, initial screen. * Billing - I used this option recently to update my credit card details. * My Orders * My Account Besides their website, I receive email and phone reminders if there is a delivery scheduled for the following day. I am also able to download a PDF version of their delivery calendar, and there is even a way for me to upload the calendar of deliveries into my personal (Proton) calendar, accessible online or through my calendar app, which now shows me delivery dates for the upcoming months. I receive email invoices, and transaction & payment receipts monthly. Yes, I highly recommend Aloha Water Company. https://www.facebook.com/raymond.kaya.98/ read more

Aloha Water Company - Water Delivery Near Me - Kapolei, Hawaii

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Like their water but not their business model. Had service with them in Haleiwa and started new service when I moved to the Hawaii Kai area with a required one year contract. We typically use about five 5-gallon bottles a month. When the year was coming to an end they wanted me to sign a new contract. I did not want to get locked in in case I needed to cancel. They have all kinds of cancellation fees. I just had my first month to month delivery and they raised the price to $9 bottle. I called and they said that is their month to month price. I guess it is time to cancel and call Menehune! Also, the water in the boxes tastes horrible!!! read more

So far, loving the quality of this water. Robyn is efficient and helpful when it comes to billing! Thanks for making this simple and easy :) I recommend doing month delivery at a time. read more

So accommodating. No stair limitation. Customer service is fantastic all the way around. Little pricey but so worth not having to look for someone to help us bring the 3 gallon bottles up. read more

Outstanding best water company. Ain't like the other guys. They answer the phone. Thanks for the great service.

New update. Aloha water has good customer service. Shout out to Shasteen (billing) and service initiator. Had a problem with bottles BPA verified and they helped fix it. My concerns were met on next visit. All is running smoothly. read more

I just fired a local water company because they just didn't have their act together. I reached out to Aloha Water and I have had nothing but EXCELLENT customer service from the very first phone call to my delivery this morning. The last company, the driver complained to my face for asking him to deliver to my back lanai. This company not only placed it on my back lanai, but put it right by my door WITH a hand written invoice! I also love that they have biodegradable caps and have a "bottled on" date affixed on the cap. I am so pleased we switched to Aloha!! Seriously, if you are feeling like a number to that other big company. Like they don't care because they can't answer your phone call or say they are coming but don't, You should switch to Aloha. The service you can expect is literally in their name. read more

We have had service with this water company for about 6 months now. We are very happy with this company. I had to decide between this company and Menehune. After reading reviews online I decided to go with Aloha because the reviews made them seem more reliable with delivery. So far, they have been great. Delivery as expected. I once had a cracked bottle delivered and they promptly refunded it and delivered a new one. I will continue service with this company. read more

I made the mistake of signing a contract with a pushy salesman to get water delivery service committed for my elderly parents. Verbally promised things but when push came to shove the fine print didn't have what I expected it would have. Somehow they managed to submit the contract as a debt on my credit score. I have an average 780fico but these guys are low class in terms of service. I stopped the service. Then they said I owe $250 for the service for the rest of the year. And left a mark on my credit. No need to get into contracts for water delivery. Go elsewhere. read more

I stopped using another water company because I was having issues with billing. I immediately signed up with Aloha Water Company. They have been great with customer service and billing. They always answer the phone not like the other company on hold forever. Delivery guys always so helpful. Several times I forgot to put out bottles and they knock on my door or call me. Again great customer service all around. read more

Ok so........ I like the fact that they deliver alkaline water. Yes.... Alkaline. Alkaline water is pricier but just google what that is before u diss it. Anyway, I have been a consistent customer of aloha water for 3 years now. Always friendly service when I go in and pick up a bottle and always on time with my deliveries. They never give me a hassle when I increase or decrease my monthly bottle delivery amount. The taste of their water is good too! I actually like aloha water than menehune water. Their alkaline water is a must try. If u can spend the extra.... Go alkaline read more

I would definitely recommend Aloha Water Company over the others offered in Oahu. There is a huge difference with customer service and billing questions. Robyn has always helped me with questions on billing and delivery of bottles. I started with a 5 gallon and later changed to 3 gallon. They pretty much are on time with deliveries on the date they say the will pick up and deliver bottles. They are very accommodating when it comes to any questions with services. The delivery guys are also very polite and do their best to deliver bottles where you want them to. I will continue to use their service going forward. read more

Water Always Came When requested. Except When they Had Someone Covid Linked Very Happy With Their Service.drinking . read more

this company is awesome. I switched from menehune water and am so glad I did. at menehune, i would be on super long holds, get my order incorrect, incorrectly charge me and deliver at the wrong house despite multiple calls and hours on hold. aloha water has been extremely consistent in delivering on time, at the correct place, and very easy to get a hold of. also they even deliver it at the top of my stairs and if my bottles aren't out, they courtesy call me. super awesome and thank you!! read more

Signed up for service with them and I am so happy and excited about it! If you didn't know, they offer regular purified water and alkaline purified water!!! You also have to option for BPA free bottles for your alkaline water!! Yes, I know! It's exciting!! Delivery is to your door every 10 days and they recycle the used bottles. This means less waste and no going through cases of bottles of water each month! More room in your refrigerator as they have hot/cold and cold only water coolers to dispense your water. You have to option of renting or buying your cooler and they offer sanitation services for your coolers too! I think people who drink a lot of bottled water will understand me when I say that not all bottled water is the same. This water is easy to drink, smooth. It is good cold/hot and even at room temperature. Robyn, from their customer service/sales department was always quick to respond to my emails and she was very sweet and helpful over the phone. I believe David was the guy who delivered our water and coolers- he was fast and helpful also. Overall, I've had a great early experience with aloha water company- and would recommend them!! read more

Amazing company with a great owner Danny and son Tony. Ran out of water and drove down to there location out of Kapolei where they greeted me with aloha. The first worker I met was talking to me for awhile and he ended up being the owner. Super nice and friendly company that I would recommend to any company or family. read more

Customer service is outstanding and most of all responsive to the customers needs. Would highly recommend.

I was a customer of Aloha Water before they moved to their new location at Campbell Industrial. Unfortunately, I've decided to discontinue our service. The main reason is their location. They're in one of the most unhealthy and unsanitized environment to serve drinking water. When I arrived at their new location to start service (renewal). Immediately, I notice another company working alongside. The area was cluttered with a lot of rusted material laying around but the most concerning part was the amount of smoke and dust passing through. It wasn't the dust of wind. They are neighbors with a welding company that were consistently moving materials and welding (producing smoke) in the same building (split). That is the most hazardous location for a company that serves "drinking water". The old location in Halawa was much cleaner with no hazardous debris of dust. I'm not saying AW intentions is to poison the water but a speck of dust can possibly seap its way in these bottles. This calls for a Tetanus shots among their customers and employees. If you are a customer reading this and don't believe it. Simply drive to their location and judge for yourself. read more

I cannot praise this company more! The water delivery guy is always polite, reliable and helpful.

I have had an account with Aloha water for a few years now. I am very satisfied with their product and service they provide. I have a 12 month agreement and will renew it soon. With the 12 month agreement I will pay $13.50 for each 5 gal. Alkalized bottle I purchase. read more

Aloha Water Company - Water Delivery Near Me - Kapolei, Hawaii

We have had Aloha Water service at our office for a number of years. However, probably in the last year or so...their billing has become so difficult to read, that our office often underpaid the monthly bill. This was unknowing, but when this happened, they came for deliver and demanded payment, then refused to deliver water. This is for a matter of like $50.00. I called to let them know how disgusted I was with this treatment, and was told that many people have 'complained' about the billing and that they would do a special billing and send to us each month. We just had the delivery guy come, and he said that we missed a payment, probably because they didn't send the bill?? A payment, in our system, was mailed ending August... but I guess they didn't get it, or I don't know what the problem is... but they refused to deliver again. Long time business customer - but Aloha Water just lost our account. I also have it at home, and have had it at home for over 20 years, but I will cancel and probably use Menehune. I understand bills have to be paid and the company cannot take chances, but it is once in a while and like $50.00. Although, they probably failed in sending the invoice - I will take responsibility for under payment but they need to think about their relationships. Threatening and denying delivery is not a way to treat longstanding good customers. No more Aloha. Shame on you Aloha Water, and Danny (the owner) for treating good companies like this. Hope it was worth it. Aloha to Aloha Water read more

No one can replaced Aloha water company - the first company that serviced Alkaline water that I was aware back then until now. Tried other company but Aloha water company has the best delivery site services , with all the months that I was with their serviced, my deliveries were excellent. Billing is good. Priced is right and continues to be perfect not until the rented machine was due for a serviced, had missed communication and discontinued our delivery services. I called the Company back to sign up for the delivery services and they are happy to deliver it on our second floor home. Staff are friendly and accurate. Thank you to Robyn for starting our delivery services. Our first delivery was great! Receipt of the delivery is in placed as directed and no contact was followed. I recommend Aloha water company especially if you live on the second floor without elevator. Thank you to the strong men that delivers our water, way to Go. Customer service excellent with a friendly phone voice. Robyn is one of your Gem!!! read more

We have been using Aloha water company for over a year now. They have been consistent with deliveries, extremely responsive with questions via email, and the team that delivers are friendly and helpful. I recently had an interaction with one of the delivery guys named Kai. He did such a great job that I was compelled to write this review! Last month our rented water dispenser stopped dispensing water, when Kai came to deliver I asked him if there's something we could do immediately to fix it. He shared common issues that may happened and was able to get the water going that day. A week went by and the same issue happened again, I reached out via email to Aloha Water and received an immediate response letting me know that they will come by to replace a part that they believed was causing the issue. Kai came in the next day! To replace it and again provide some insight to what might have happened. A couple weeks later we had the same issue and as usual I sent an email, got an immediate response, and Kai was in the next day with a new dispenser. He was able to take the old one apart and let me know exactly what happened, I asked if there was a way to prevent it and he jokingly said "drink more water". Basically the dispenser froze because we only have a team of 4 and when water is not flowing as often that area can freeze up. After installation of the new dispenser he came back to me and made a suggestion. He said he will be back with another part that could help prevent it from happening again. To me that suggestion was going above and beyond service. He didn't have to help prevent anything! he got us a working dispenser and that could have been good enough. But the fact that he took the extra step and had some foresight was really showing he cared. Thank you Kai and the team at Aloha Water Company for making what could have been a bad experience and turning it into a way to win a customer for life! read more

Aloha Water has been delivering water to our business for over four years. The staff are always pleasant and responsive. They truly reflect the "aloha" spirit. read more

Awful customer service. Spoke to Demi and she just wanted to argue with me about my bill that was paid. Have terminated my account.

I didn't want to write this review but if this helps their company become better, then I want to voice my opinion. The reason I joined this service was because the woman who signed me up assured me my water bottles would be delivered in an enclosed vehicle. Their bottles are not BPA free (unless you order alkaline) so having the sun beam on your bottles while they drive to deliver (and my house is far from the company) is not in your best interest. I have seen the other competitors and they deliver in an enclosed temperature controlled vehicle. I think this should be mandatory for all water services (it is contradicting to be driving around with water in the hot and heat of Hawaii!) Fast forward to a year later when my work schedule changes and I catch them delivering my water in an open bed vehicle. I call and complain and another lady assures me that this was a mistake and will never happen again. But who knows how long they have been doing this before without me knowing???? You know how the story ends up... I catch them again delivering it in an open bed truck. It wasn't only this mishap. I have given them many other chances as well. I asked to increase my bottle by one (easy, right?). I had to call back when I didn't receive it the next delivery... then the next... then the next. When the customer rep was looking up my account, she saw in the notes that I called four times to increase my bottle delivery! If it is in my notes, then why wasn't anything done? I wanted to love their service, I truly did, which is why I gave them so many chances. People make mistakes, but this was just over the top disregard for any of my requests. I gave them my time, money, and effort. I have never had so much miscommunication and lack of follow through with a company before. I gave them two stars because they do have a few great customer service reps. read more

I don't appreciate Aloha Water Van blocking my driveway when I'm trying to get into my garage when their customer is in the adjacent building. Furthermore, I don't appreciate the boy who went to pick up the empties and look back at me with a stink eye. You need to train your employees better. More Aloha less stink eye! read more

I do have to say every single time we call Aloha water you can see the smile and the happiness through the phone those receptionists are awesome especially Demi their customer service is superb if we haven't gotten our delivery it's attended to immediately and we get a delivery that same dayI if someone has a problem with their customer service I believe it's not the customer service it's the customer because these ladies are awesome read more

Ok so I just called Aloha Water for a quote. Great customer service and good prices, until I was quoted deposit for the cooler, deposit for each bottle, delivery, monthly fee for the water, monthly fee for the cooler. It ended up to be 122.00 to start up and only 36.00 a month, which is great but they need a flat rate system or a system that works better. The process of the bottles, to the delivery, to the deposits, is soooooooooo confusing. I think flat membership rates pertaining to how many bottles would be less overwhelming. When hearing all the fees it becomes cumbersome. I think I will go with them but their system needs a little improvement. read more

This company and it's CEO are passionate about water! They'll give it to you in any bottle you want and deliver it to your door! They gladly stayed late to help accommodate us during overtime prepping for the storm. Now we'll always be ready! This is a locally owned and family run company and I'm proud to be part of their "ohana". read more

Our Company changed service to ALOHA WATER from the 'other guys' only because I've only heard great things about the Company! Their delivery guys are very polite and will go out of their way to carry our water up a flight of stairs to our office!!! (The 'other company' would leave it downstairs and we'd have to carry it up the stairs!, uggg). Plus I just love the added feature of receiving the automated phone call reminder about your next delivery schedule, awesome! They were also GENEROUS to DONATE and accommodate water for the Aloha Festivals Floral Parade --- BIG-BIG MAHALO to Dan! Also a big thank you to Hope & her daughter for being there the entire day sharing ALOHA and Water to the thirsty parade goers! Highly Recommend! read more

Friendly and professional delivery guys. Even when we'd forget to leave out our bottles, they'd leave a few for us. The best part is no voicemail jail whenever we'd call. Someone picking up right away is almost unheard of anymore. read more

I've been with Aloha water company for almost 4-5 year now and I had never had to make any complaints with any of the customer service rep's nor with the delivery people. Apparently I maybe one of the lucky ones. I hope other people has had the same experience as I did! Thanks Aloha Water! read more

Signing up for Aloha water delivery was the best decision my husband and I ever made. We got a cooler set up with Alkaline water that we used for our coffee and for mixed flavored beverages. And for a bonus we get purified water delivered in bottles at the same time that I can take with me to my workout classes and for my outdoor runs. The best part is I no longer have to go to Costco and tote in all the water and we never run out. If you are busy folks like us and are concerned about heath and keeping hydrated I highly recommend signing up for service with them. read more

I read the earlier review and couldn't disagree more. They've delivered right to my door, and if I was home(rarely am I home during their delivery day) brought the bottles in as well. Service has been with a smile and the driver helped me set up-both initially and when I moved. read more

our family has dealt with Aloha Water for the past 6 years...AWESOME AWESOME AWESOME! They have the coolest down to earth delivery drivers! The office staff is so nice, friendly & remember my name! thanks read more

Shopped around for water delivery service because I was tired of buying bottled water and lugging it home and then keeping track of the bottles and taking it to the recycling center. I emailed several places and Aloha Water Company emailed me back right away with a price list. Another water company emailed me back and it said to call their business for more info. Sometimes you just rather look at a price list before even speaking to someone. When I called Aloha Water Company the staff there were super helpful and nice. Great customer service. They signed me up right away and my bottles were delivered the very next day while also following specific delivery instructions as to where to place them in my garage. A week later I called them back to request more 5 gallon jugs of water Because my original order turned out to be not enough for my household that I thought it would be. They were more then friendly and willing to accommodate me. They even delivered the 2 extra 5 gal jugs I ordered that very same day! Great customer service and the water genuinely tastes great! There is another water company that is well known on island and I hate the way the water tastes. It tastes like plastic to my family and I. Sometimes customer service is what sells rather than price point. read more

I don't like that I cannot receive distilled water in the BPA free bottle. I've been a customer for over a year now and am thinking of discontinuing my services because of this. Alkaline isn't as good for us as we think and over time the taste of the water has changed from good to "so so". read more

I was interested in getting the alkaline water and when I called Aloha Water I was greeted with such a friendly and helpful person. Tana is great!! She really followed up with me to make sure everything went well and if I received the delivery. Excellent service!! I'm a very happy customer read more

I never realized delivering water could be such a hardcore task. Throughout the time I've used their services, more often than not my monthly delivery either didn't happen or they managed to screw up some aspect of it. I live in a secure condo, so there are some logistical challenges associated with delivering, yet it shouldn't be rocket science. Run far, far away. read more