Helped by Charles and Katt. They were amazin! They jumped through hoops to help me keep my phone…read morenumber even though I could not get into any of my accounts or my spectrum accpunt because my phone got lost at sea and I did not know any of my passwords. Thank you so much for sticking with me and helping thr the process and getting me a new phone. So patient, so helpful!

Do not trust what the reps tell you over the phone. I was with Spectrum for over 10 years. The…read moremoment I decided to leave them all of a sudden amazing pricing was available...that is the general practice of big businesses these days. My gripe is the rep I spoke to assured me they would cancel my service before the next billing cycle, well they didn't by 2 days. After speaking with someone on their "leadership" team about not billing me in full $75 for 2 days (when I had already stopped using 4 days prior), it was clear this person had no interest in keeping a positive view of the company and was just waiting for the phone call to end. Spectrum is does not reward loyalty. You guys will get your $75 and I will never get another service from you and will warn as many people as I can to stay away from you guys. But hey, you got paid so its all good.

Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

I visited this location today excited to purchase a new phone, but the experience was incredibly…read moredisappointing. From the moment we walked in, the employee who assisted us was rude and dismissive. It felt as though she was having a bad day and taking it out on her customers. Whenever we asked for clarification on things we didn't understand, her answers were vague and unhelpful. The interaction made the entire room feel tense. To top it off, she was extremely impatient; while I was trying to read the documents I was required to sign, she actually clicked away before I could finish. To make matters worse, we still haven't even received a receipt for the purchase. Buying a new phone is a big commitment, and I expected much more professional and transparent service.

Worst customer service ever. Service was spotty, but to top it off they just disabled service in…read morethe area with no warning. Customer service Rep was painfully clueless and not helpful at all. #epicfail

Clear wire recently decided to discontinue service in the Paia area. Of course, it would have been…read morenice to send direct notification to customers in advance. When calling customer service, they offered no solution other than a refund. With no immediate alternate solutions for Internet service, they put this business owner in a bind. This is customer service at its worst.

Literally the worst internet I've ever had. I pay for the top plan, $150 a month for 30mbps, but…read moreonce you reach 100GB in a month (which takes less than a week in today's world) they start throttling. They say it'll still be between 3-5GB during peak hours, but I've done a ton of speed tests and I'm lucky if I get 0.25mbps. It's literally unusable between 6-10:30pm every single day, and barely usable the rest of the day. I want to literally rip this satellite off my roof ever single day and throw it in the garbage. If I had any other option, literally anything, I'd take it. Hoping Starlink gets here ASAP!!!!!!

This is beyond a doubt, the absolute worst experience I've ever had with a company…read more Their service is abysmal and the IT department is completely useless. The internet runs between 5-10 mbps. Its costs over $100 a month for this garbage. They make you get on your roof to disassemble the dish to cancel your contract or charge an additional $100 to have a technician remove it. They have a minimum 2 year contract and charge 15 dollars per month not fulfilled to break it. Do not use this service. Seriously, save yourself a large amount of money and time. 10,000 thumbs down.

I just experienced the same exact thing. I spoke to three different people and I could not…read moreunderstand them. They had very thick Filipino accents not only that they overcharge me for several months and they told me I owed them an additional $171 for the month of May which I already paid. They are nuts. Connection is good unless there's a problem and there's always a problem. Spectrum now has the same equipment and they are much better and cheaper. Go with them instead.

Hawaiian Tel now outsources customer service to a call center in the Philippines. Their english is…read moreawful and the second they realize you aren't interested in any upselling (adding phone lines, etc) the reps become ridiculously rude. They also have no idea what they're doing, so expect long calls, repeating yourself many times, and perhaps a couple additional callbacks to ensure your issue has actually been dealt with. I was also charged an extra month at a RAISED PRICE on the way out after being told as long as I cancelled by X date I would be fine. They also took months to process my ACP benefits application whereas Spectrum (my only alternative here) had this ready to go in maybe a day. Anyone wanting to cash in on this benefit beware.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

This is a great team overall! Very responsive and available to answer questions. We had our…read morespeakers overhauled and the sound is amazing! New camera service as well and the team led us through all of the functions. Very thorough! Highly recommend.