Shout out to Greg at the Hookele Verizon store…read more I've been putting off getting a new phone for a long time. I had an iPhone 8. Its 2025. My camera was just about dust, the volume only worked on speaker phone, I could no longer update apps. It was time. It should be noted that I have actually gone in to get a new phone at different locations and walked out due to aggressive sales tactics and just not feeling heard. Maybe I'm stubborn, or old school but when it comes to phones, I just need it to work and take decent photos. Greg was calm, professional and understood what I wanted. He still went over all of my options and upgrade deals but did not push back when I didn't show interest in certain packages. I gave him my game plan and let him know I'm not interested in all the bells and whistles. He was very accommodating. I was in and out in less than an hour and got a much needed upgrade without any stress. I will only go to this location moving forward! Thank you!

Terrible service and rude, impatient employees. Avoid this location at all costs. You would think…read morewith all these negative reviews that. they would actually do something about it. I've been a Verizon customer for 20 years and almost walked out of the store today and went to another carrier because I was being treated so poorly.

I've been meaning to write this review for some time now, and the fact that I am writing it almost…read moreone month after my experience speaks volumes in terms of the positive effect of my 50-minute, in-store visit, to Spectrum Maui's new store at the Pu'unene Shopping Center. And without question, the primary reason I experienced overwhelming positivity on Thursday, Feb. 4, was Customer Service Representative Melissa, who went above and beyond in taking care of my many issues. She assured this 59-year-old male who had been stuck with Verizon for nearly 25 years. It was another Spectrum agent, back in September of 2020, who convinced me over the phone to switch from Verizon to Spectrum. I bought two sim cards at the time, and they arrived in less than a week. I was unable to make the switch official, despite making as many as five different scenarios. So when I finally pulled the trigger to make the transition from Verizon mobile to Spectrum mobile I had Melissa coaching me through every situation with kit gloves. She activated my iPhone XR to my new Spectrum mobile sim card. Connected my iPhone and my iPad Mini to all of Spectrum's available cell towers. I choose not to install the other sim card into the iPad Mini since I use it at home 95 percent of the time. Meanwhile, Verizon had me paying for that second card for more than two years. Melissa later contacted a colleague, who handles the sim cards and explained my situation: "About a guy who had been paying for two sim cards since last September and only decided to activate one card six months later. The colleague could tell that I only activated one of two cards and, although I bought them in September I was only activating it now." Because of Melissa's actions, and her colleague's passion to do what is Pono, he reimbursed my credit card for the months I paid holding the inactive sim cards. Also, I brought in my DVR and its remote control and canceled my TV subscription. My Verizon monthly cell phone bill was $155. Now I pay $15 per month on Spectrum. Moreover, my Spectrum TV service went from $175 a month to $75. In these difficult times, and with so much uncertainty in place, I managed to save more than $240 a month. Thank you, Melissa, you're the bomb, and Spectrum thanks for putting customer's core values first, not just the company's bottom line $$$!

Do not trust what the reps tell you over the phone. I was with Spectrum for over 10 years. The…read moremoment I decided to leave them all of a sudden amazing pricing was available...that is the general practice of big businesses these days. My gripe is the rep I spoke to assured me they would cancel my service before the next billing cycle, well they didn't by 2 days. After speaking with someone on their "leadership" team about not billing me in full $75 for 2 days (when I had already stopped using 4 days prior), it was clear this person had no interest in keeping a positive view of the company and was just waiting for the phone call to end. Spectrum is does not reward loyalty. You guys will get your $75 and I will never get another service from you and will warn as many people as I can to stay away from you guys. But hey, you got paid so its all good.

Deshawn is knowledgeable, kind, efficient and patient. Upgrading my old, broken phone went…read moresmoothly. Highly recommend!

excellent customer service!!! professional staff!! best carrier ever!!! should have been with…read morethem sooner!!!say goodbye to spectrum, at&t,verizon!!! all you need is: t-mobile!!!

Ryan & Ash so nice, knowledgeable most of all friendly. Ryan helped me resolve my problem quickly…read morewhile greeting other customers and accepting deliveries. Plenty of parking.

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Not worth changing to this company! I switched because of…read moreincreasing rates of another company and now Hawaiian Telcom is doing the same thing... Shame on you... The sales rep said they would never do this and 4 months in they are increasing the rate....

Worst company ever for internet/wifi. Wait time on the phone on average is 2 hours. I had to call…read morecustomer support 5 times in one month of service. Internet never worked more than 2 hours at a time, then was down for days and weeks. Paid $100 for installation, that never worked. Had the modum replaced one time. Had customer support come to my house three times. After service being down continuously during the first month of service, I cancelled. Returned the modum two weeks ago and I'm still waiting for a refund. DO NOT USE HAWAIIAN TELCOM FOR RESIDENTIAL INTERNET.

Great Staff, awesome sound and camera installation! All services provided by Makena IT are…read moreoutstanding, thanks Borris.

This is a great team overall! Very responsive and available to answer questions. We had our…read morespeakers overhauled and the sound is amazing! New camera service as well and the team led us through all of the functions. Very thorough! Highly recommend.

Literally the worst internet I've ever had. I pay for the top plan, $150 a month for 30mbps, but…read moreonce you reach 100GB in a month (which takes less than a week in today's world) they start throttling. They say it'll still be between 3-5GB during peak hours, but I've done a ton of speed tests and I'm lucky if I get 0.25mbps. It's literally unusable between 6-10:30pm every single day, and barely usable the rest of the day. I want to literally rip this satellite off my roof ever single day and throw it in the garbage. If I had any other option, literally anything, I'd take it. Hoping Starlink gets here ASAP!!!!!!

This is beyond a doubt, the absolute worst experience I've ever had with a company…read more Their service is abysmal and the IT department is completely useless. The internet runs between 5-10 mbps. Its costs over $100 a month for this garbage. They make you get on your roof to disassemble the dish to cancel your contract or charge an additional $100 to have a technician remove it. They have a minimum 2 year contract and charge 15 dollars per month not fulfilled to break it. Do not use this service. Seriously, save yourself a large amount of money and time. 10,000 thumbs down.