We decided to use ACE since they are close by. Received an estimate from the sales person and…read morescheduled work days. Called to reconfirm the start date, Troy answered while on the golf course, did not know anything, and did not confirm the start date as requested. Not surprisingly ACE did not arrive on the scheduled start date. We are now working with a different company. We do not recommend ACE.

From the start, everyone at Ace was great to work with! They handled some refinishing, some new…read morewood floor installation, and some carpet for us. The workmanship is terrific and they were tremendously flexible seeing as we had to change work dates a couple of times. Never had any trouble reaching them and the overall value was top-notch. Highly recommend!

We hired RI Floor Planing to refinish two floors of our 1920s house - several rooms, hallways,…read moreclosets, and a staircase, a mix of white oak and pine. We got quotes from a few places, but Michael was the only person who offered an in-home estimate. He answered all our questions, told us exactly what to expect, gave us an estimate on the spot, and was able to schedule us on relatively short notice. Communication was great. Michael & co were clear about how long the work would take, showed up when they said they would, and sent us pictures after staining and after the first coat of polyurethane. Their attention to detail really shows, and they did a great job wrapping appliances and smoke detectors too and generally cleaning up after themselves. We're thrilled with the final results, and we would absolutely use RI Floor Planing again.

Michael and his family crew refinished my red oak floors to the state they were in when I built the…read morehouse 30 years ago. The price, communication and quality of their work is excellent. Believe me, you want your floors refinished by this company!

I work two jobs and my second jobs weekends and nights. This company decided to do the flooring on…read morethe whole building and didn't bother to tell the tenants. Therefore I arrived to my shift and couldn't get to our salon. I stepped in glue all over the floor. The guys working were extremely rude. And this is not a proper way to run a business. We had to call our clients to cancel their appointments. This is hard during a pandemic when it's already slow and now this is money out of our pockets! This company is rude and unprofessional. I literally was told to walk outside and around the building in the pouring rain to get back to my car because I wasn't allowed to use the elevator I just used to get in. I'd do my business with more respectful people to say the least.

So, where do I begin. From the moment my wife and I visited the showroom and spoke with the owners…read moremom, who is still active in the business we knew we were in good hands. The showroom has many choices and can be overwhelming but after a few simple questions were answered our choices were narrowed down. Every step of the process was accurate from scheduling the estimate to the install date. The installers who are also owner operated made you feel like family. They treated my home as if it were there own. My flooring was completed as promised and the level of quality for the installation exceeded my expectations. Thank you again for you hard work and pride of ownership.

What I love about Fresh Flooring, It's Family Owned Business! They have done work for me and my…read morefriends and we're all really happy with their work. If you need any floor work done in your home or office, I definitely recommend Fresh Flooring!

From the owner: For the last 30 years we have been specializing in sales, service, and instillation. We have a wide…read morevariety of products all varying from Carpet, Hardwood, Tile, VCT, Luxury Vinyl Tile, and Carpet cleaning.

Went to Douglas Lumber looking for stair railings. Were given 2 booklets to go through and was told…read moreto go back for a quote. Went back today, January 28. No one wanted to help us. There were 6 salespeople sitting at desk. One finally came up and told us we would have to talk to a salesman. Took us back and the salesman told told him that he would have to call the company to get a quote. Went back to the showroom and he told one of the other men that he did know how the "f" to do that. He did not abbreviate that as I did. He did not know we heard him. A female tried to help but she also said we should come back when Brendt was there. Brendt only gave us the booklet I have never seen such bad customer service. I know Douglas Lumber was sold. They are getting a bad reputation when they always had a good one. Went directly to Coventry Lumber and they could not have been more professional! Guess I will be going to them from now on.

Poor customer service. Ordered 50k+ of windows and doors with them and wanted to return 2 standard…read moreAnderson 400 series about 5 days after my builder placed the order. They gave him the run around about special orders and blamed Anderson. So I called spoke to Dave who said a manager will call me back. 3 days later no call back. So I emailed the owner Steve Carlino. The return was 2k on 50k orders AND I probably KT would have done my kitchen and floors with them for the house we are building. He instantly read my email. He forwarded my email to his GM (gotta love email tracking tools). 3 days later STILL not a peep. I call back "o yes the owner got your email he will be reaching out to you". 2 days later STILL no reply . One more call, one more left message. Finally, Steve gets back to me with a BS answer same as his team gave my builder. BUT he did offer that if I spent another 75k (do my kitchen or floors with them) he'd give me a 2k credit. And then I could sell the windows on Craigslist. So I replied ...... and as expected received no reply. Hello Steven, I'm sorry to bother you on vacation and I hope the weather in Florida is as good as we had in Juno beach a few weeks ago. I tried contacting the management at Douglas and when I spoke with someone (Dave?) he was going to call me back and never did. I then took it upon myself to reach out to you directly over the weekend. A few more calls (3 to be exact) with the same results this week until your email now. The customer service experience so far has been lack luster to say the least. I'm pretty firm with our return policies too and sometimes we go over and above the polices when it makes sense to satisfy a customer, especially a new customer. It's pretty disappointing to hear the solution is: spend another 50k with Douglas then we will credit $2,000, which is something I'd likely get the sales rep to give me anyways in normal negotiations and "builder" discounts and so forth. Also I'll strap these windows to my roof, drive them home, and as you said go sell the two windows on Craiglist to a stranger. Maybe I'll invite him him to meet the kids and play with the dog. If it is your final decision to not put the product on your "Boneyard" Close-Out & Discontinued Items section and not refund or credit my builder or me the $2,500 for the two standard double hung santone windows then so be it. I will share my unpleasant experience with Douglas Lumber with our community and social media to let people know how my customer experience has been. Maybe me being a customer is insignificant to you (seems the way it is) and while margins are low as you say, they aren't that low. Even at a low 20% margin, which I am sure you make north of that, you still make 10k and minus 2.5k still leaves 7.5k on the bone, makes a customer happy, and likely would get repeat business for flooring and our kitchen. Don't bother setting up a store credit as we likely won't be purchasing anything else from Douglas Lumber. There are so many other companies who provide the same or similar products, the real differentiator for any non-OEM is customer service. Enjoy the rest of the vacation time.

We used the designer at Douglas Lumber to design our kitchen. It was an excellent design. The…read morecabinets that they recommended turned out to be awful. Our contractor went to install them, and many of them were damaged. It took almost a year to get replacement pieces in. Now 20 of the cabinet doors are splitting at the seams. It's been two weeks since I contacted Douglas Lumber to let them know, and they still haven't gotten back to me. If you are planning to do your kitchen, I suggest you stay far away from Douglas Lumber.

I am not yet a customer but be assured I will be one first chance I get! I had an issue with a…read moredriver for the company and rang Douglas Lumber straight away to let the company know. Everyone was fabulous to deal with! After just a few moments I was connected with Scott ( in shipping coordination I believe). Scott got the gist of my call and took a moment to interrupt to apologize and to make it clear that this was not the way his company operates. Wow! He got the details of my complaint and assured me all would be taken care of. I have no doubt he was true to his word. Seriously, I will go to Douglas Lumber next project and I will share this story readily. If this is how Douglas Lumber treats a non-customer with an issue I can only imagine how well they treat their standing and loyal customers! Kudos and thanks to Scott for a fabulous customer interaction! Well done!!!

These guys are great, they do great work, they are very professional, they are really helpful, and…read moretheir prices are very reasonable! We got them to do one job and we keep calling them for more jobs. I highly recommend them.

AJM recently painted a room in my house. I am quite pleased with their work and recommend them…read morehighly. Plus the cost for their work was very fair. I plan on using them for more painting jobs in the future.